Customer Reviews for Storage Town USA
(U-Haul Neighborhood Dealer)

366 reviews

13107 Dessau Rd Ste 100   Austin, TX 78754

(512) 272-5071

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(512) 272-5071

13107 Dessau Rd Ste 100
Austin, TX 78754

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Naga Chethan Red Mandati 
Rating:
5.0

Great customer service

Ashli Black 
Rating:
5.0

Customer did not leave a comment.

John Anguiano 
Rating:
5.0

Best experience EVER in renting a uhaul.

Bilal Abbasi 
Rating:
5.0

The staff was awesome.

Tyler Crain 
Rating:
5.0

The team went the extra mile to help secure my car on the car carrier. It was raining last Saturday when we loaded the car and the young man laid on his back under the car/trailer in a puddle to connect a chain to secure the car. His sweatshirt and pants were dirty and wet from laying on the ground. Unfortunately, I didn't have any cash on me otherwise I would have given him a tip for his troubles. GREAT SERVICE!

ALAN DOLL 
Rating:
5.0

Nic and Logan was very helpful and professional.

LARRY HATCH 
Rating:
4.0

Providing the truck in neat and clean. This is my first experience with Uhaul having an unclean truck. When I informed the guy in Uhaul store he told me to dispute instead of trying to providing another one which is clean. Any how everything else is fine.

ramakrishna pallela 
Rating:
5.0

Customer did not leave a comment.

Tymaeneisha Green 
Rating:
5.0

Easy drop-off with great support.

William Miller 
Rating:
5.0

Ok

besmy cyrill 
Rating:
5.0

Customer did not leave a comment.

Andrew Whitehead 
Rating:
5.0

Great customer service.

Marcus Mayes 
Rating:
5.0

I think that you guys are on point . The customer service i received was top notch . All my questions were answered in a professional manner, and they when above and beyond just to make sure I had a great experience. I will highly recommend this location 👌.

Mody Ndiaye 
Rating:
5.0

Thank you

Glenn Cook 
Rating:
5.0

Customer did not leave a comment.

LISDEY TAPIA 
Rating:
5.0

Customer did not leave a comment.

Mallik Panchumarthy 
Rating:
5.0

No need for improvement. Logan was very kind and helpful.

Belinda Riojas 
Rating:
5.0

Thank you for your service everything went great

Anita Troutz 
Rating:
4.0

Customer did not leave a comment.

Patrick Nehez 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FRANCIS 
Rating:
5.0

Office staff always very nice and accommodating. Units in good order.

DEBRA VANBIBBER  |  Overall Experience 
Rating:
5.0

This was a super great and convenient location with very friendly and helpful people. I will plan to use this location again in the future!

Timothy Bishop 
Rating:
5.0

Customer did not leave a comment.

Larry Davis 
Rating:
2.0

Customer did not leave a comment.

Michael Heckman 
Rating:
5.0

The staff was friendly, informative and efficient. This will be my go to location from now on.

Kathryn McKinney 
Rating:
1.0

My experience was horrible once again, this will be my last time using u-haul. The problem this time is that I reserved a dolly with the truck rental and was told the day of pickup that they didn't have any and was referred to another location to get one, drove all the way there and they didn't have any either and tald me I could buy one for $90. If I was told ahead of time about this I could have found one but instead my wife and I had to pickup on heavy stuff to bring it up to a third floor.

Jason Ford 
Rating:
4.0

I never moved out on that date mentioned. I moved long time and the front desk knew about my wife moving our stuffs.

ZEZE GAYFLOR  |  Overall Experience 
Rating:
5.0

Great customer service from both over the phone and in person

Corey Jackson 
Rating:
5.0

Customer did not leave a comment.

ANTHONY ROY SHELBY 
Rating:
4.0

Customer did not leave a comment.

Lester Romero 
Rating:
5.0

Customer did not leave a comment.

Alex Espinoza 
Rating:
5.0

Customer did not leave a comment.

Shyheim Tucker 
Rating:
5.0

Great staff took care of my needs

Justin Morrison 
Rating:
5.0

Customer did not leave a comment.

Amy Gonzalez 
Rating:
5.0

we attempted delivery closer to our hotel, your location said they would have to charge us extra. We drove to the original drop off location, they said they were full and we could not drop off so they instructed us to drive to another specific location...we did. Your employee unhooked the trailer and said i would need to go inside and 'checkout', i go inside, you have 1 employee (who as mad at the world) and about 25 people in line. He said i had to get in line...i said no...we went to a fourth location and were able to return the trailer. All of this took about 90 minutes....too much of a hassle.

michael starks 
Rating:
5.0

Customer did not leave a comment.

Montinique Yates 
Rating:
5.0

The person who checked us out with the vehicle was great!!!

Martin Rodriguez 
Rating:
5.0

I had to perform necessary repairs no brake lights. Possible vacuum leak on AC syste. I request a partial refund. Point inspection not performed properly for customer satisfaction. Totally unacceptable!!

Graviel Morales 
Rating:
5.0

Customer did not leave a comment.

Darrale Flowers 
Rating:
5.0

The staff at the Dessau location were so helpful and pleasant. The best customer service I have ever experienced. Keep up the excellent work and I will definitely use this location again.

Dan Willkom 
Rating:
5.0

It was easiest experience I’ve had at a Uhaul. Friendly and very efficient.

Angela Dorf 
Rating:
5.0

The guy was soo nice and accommodating. He explained everything in detail. Will definitely rent from him again!!

Shalonda Thomas 
Rating:
4.0

Customer did not leave a comment.

Brandon Neal 
Rating:
5.0

Customer did not leave a comment.

Luis rodriguez Rodriguez 
Rating:
5.0

It was very smooth transition. The Manager Nick was very helpful and courteous. He provided great customer service.

Afzal Khaan 
Rating:
5.0

Customer did not leave a comment.

Melissa Bailey 
Rating:
5.0

Very Friendly

MARIA VILLARREAL 
Rating:
5.0

Customer did not leave a comment.

Rashida Williams 
Rating:
5.0

Customer did not leave a comment.

ANNA ZUNIGA 
Rating:
5.0

Customer did not leave a comment.

Yazmine Johnson 
Rating:
5.0

Nick was a phenomenal representative for the uHaul brand. He was personable, extremely professional, and most importantly helpful.

Tarleton Smith 
Rating:
5.0

Customer did not leave a comment.

Ryan Waltner 
Rating:
5.0

Customer did not leave a comment.

Karthik Eswar Krishnamoorthy Natar 
Rating:
5.0

Best customer service ever.

Myriam Laure Mamno Fotso 
Rating:
4.0

Representative at location "nick" was very helpful

james calo 
Rating:
5.0

Customer did not leave a comment.

Amber Flores 
Rating:
5.0

I got the best customer service ever in my life! The guy at the service desk was amazing!

Edward Stephen 
Rating:
5.0

Love the location and personnel at the facility.

Carole jackson 
Rating:
5.0

Customer did not leave a comment.

Ravishankar Subramaniam 
Rating:
5.0

Customer did not leave a comment.

Yana Melant 
Rating:
3.0

Dropping off was easy, accidentally left a piece of art in the back and the gentlemen working made sure we didn’t drive off without it. I severely underestimated the amount of gas that was needed to get it back to where I was but as I stated previously, I was charged for items I was told I would not be and only had ten dollars to put into the truck. Again, I will not be using uhual for any future moves, this experience as a whole was disappointing and I’m out money and had a poor experience. It’s not even worth the struggle to reach out and contact and get my money back, seeing as it’s been difficult from the start. If I could, compensation would be a nice way to make up for the issues at hand, but again it wouldn’t be worth the trouble in a whole.

SARAH THOMAS 
Rating:
5.0

Customer did not leave a comment.

Jonathan joosten 
Rating:
4.0

Very friendly staff that helped me quickly get my trailer rental all setup. Only improvement to note was that this location was out of stock of some moving supplies I would’ve liked to have purchased at that time. The staff mentioned that a shipment was arriving shortly, so it was likely a fluke.

Danny Funk 
Rating:
5.0

Customer did not leave a comment.

Terry Hren 
Rating:
4.0

Customer did not leave a comment.

Dustin Hoffman 
Rating:
5.0

Customer did not leave a comment.

Andrea Palella 
Rating:
5.0

Rental personnel at this location were exceptionally hospitable, very knowledgeable, and most helpful.

Matthew Robaszkiewicz 
Rating:
5.0

good and kind

THOMAS RAS 
Rating:
3.0

Customer did not leave a comment.

HUNTER STAFFORD 
Rating:
5.0

Customer did not leave a comment.

John Frerich 
Rating:
5.0

Customer did not leave a comment.

Jonathan Silva 
Rating:
5.0

Customer did not leave a comment.

JOSEPH KIM 
Rating:
4.0

Customer did not leave a comment.

KC dIPENDRA 
Rating:
5.0

Customer did not leave a comment.

Scott Aalbers 
Rating:
5.0

Customer did not leave a comment.

Theresa Sansom 
Rating:
5.0

Customer did not leave a comment.

Luan van Nguyen 
Rating:
5.0

Customer did not leave a comment.

shannon coello  |  Overall Experience 
Rating:
5.0

Keep it up.

PAUL PERRY 
Rating:
5.0

One of the best staff I have seen in a storage facility. They are very friendly willing to help. Any issues will come immediately to help. I am very glad i stored here for some time. Thank you for the nice service.

Muhammad Ashraf  |  Overall Experience 
Rating:
5.0

We were very disappointed to go to our srorage and find our lock cut and our items stolen. This was our first time using a storage. We were told that they noticed our lock was cut but we were not notified about it. It is sad because if anybody ask about storage we cannot recommend.

alma gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akash Kurva shekarappa 
Rating:
5.0

Could you guys sweep the driveways with magnetic wheels to pick up loose screws and nails. Got them poke couple of holes in our tires

randy doane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Franklin 
Rating:
5.0

Customer did not leave a comment.

KHALID MOHSIN 
Rating:
4.0

Very convenient and clean location. I used the app for drop off so I can’t comment on the personnel. The parking area for the trucks is paved and clean, but it is a little tight to park the medium to large trucks.

David Murtaugh 
Rating:
5.0

Customer did not leave a comment.

Jackie McNelty 
Rating:
4.0

The guy at the dropoff location had a family emergency he had to get to, and was in the process of having to close when I got there. He genuinely looked distraught, and I could tell it was not because he had another customer to take care of... He took the time to unload the trailer and make the dropoff procedure effortless on my part. I am amazed at the customer service of UHaul employees. I will recommend UHaul to everyone I know.

SHIRLEY GARRETT 
Rating:
5.0

Great experience. Wonderful customer service. Easy to rent and return.

Austin Alvarez 
Rating:
2.0

My preferred location had a lot of supplies and boxes and had several trucks and was really clean and well maintained. The locations I was sent to pick up the truck was small, dark, unkept, and they had no blankets (which I ordered) and did not have any supplies. All in all our move went very well and the equipment was good. Just not the the best location to pick/up or drop off trucks, especially when you have really nice facilities close to where we were.

Adam Villio 
Rating:
5.0

This was our first time to use this location. The gentleman was very courteous, friendly and had a great attitude. Great customer service!!

Maria Gallardo 
Rating:
5.0

N/A

John Jackson 
Rating:
5.0

Customer did not leave a comment.

Jocelyne Forde 
Rating:
5.0

Open earlier. It's disappointing that uhaul would schedule me to pick up a trailer before this location opened up.

andrew moore 
Rating:
1.0

I’ve spoken to numerous representatives on outstanding charges, in that it has been agreed they would be dropped, as my U-Haul broke down on me twice and caused me an extensive amount of issues. Please get an official representative to contact me to resolve this issue for the last time.

Celia Malski 
Rating:
3.0

Had to wait an extra 30 minutes until they could figure out the problem before I could leave the location with truck

MICHAEL VALENZUELA 
Rating:
5.0

the guy from Arkansas worked throught his lunch hour to help us !!! Get him some help. Very nice and went above expectations.

James casey 
Rating:
5.0

Customer did not leave a comment.

Roberto Mondragon-Benitez 
Rating:
5.0

I like the staff they are so nice and helpful and I highly recommend this location, please keep it up 👍🏻

Omar Hilmi 
Rating:
5.0

Customer did not leave a comment.

Cooper Barrett 
Rating:
5.0

Excellent

Thanh Nguyen 
Rating:
5.0

Satisfied.

Ismail Aleshinloye Abass 
Rating:
1.0

Got charged $75 for cleaning fee, literally turned in truck the way it was given to me. I even swept it before turning it in. Never again!

Florentino Sosa 
Rating:
5.0

Nothing

Aaron Johnson 
Rating:
5.0

Fast and friendly service

April Harris 
Rating:
1.0

The truck was in poor shape. I didn't get a receipt (what you emailed me is not printable or even viewable). The guy who checked us in was GREAT!

Miriam Moorman 
Rating:
5.0

They put a extra lock on storage door although there was no amount due. I travelled 1000 miles and came to pick up my stuff on a sunday, had to wait another day wasting my time and money for a hotel. Seek compensation for my inconvenience and wasting my time.

santhosh betha  |  Overall Experience 
Rating:
5.0

I HAVE USED THIS FACILITY FOR YEARS, WHEN IVE NEED TO STORE MY BELONGINGS. AND WILL RECOMMEND THEM TO MY FRIENDS AND FAMILY. STAFF HAVE ALWAYS BEEN HELPFUL AND ADD A PERSONAL TOUCH TO THE PLACE. THANK YOU.

REBECCA BUSH  |  Overall Experience 
Rating:
5.0

Very good customer service, I would definitely come back if I ever need a storage unit again. Thank you!

ANTONIO VASQUEZ  |  Overall Experience 
Rating:
5.0

There was a leak in our storage which caused mold on some of our stuf

DASHTREIA BUTLER  |  Overall Experience 
Rating:
5.0

This was the best storage unit ever. I had such a great experience with them and reccomend them to anyone looking to store their belongings.

Neal Snow  |  Overall Experience 
Rating:
5.0

Thank you so much! The experience was fantastic. The staff was super friendly and just an overall pleasant experience. I will continue to recommend you and I will certainly return if I need storage facilities again.

Magaly Johnson  |  Overall Experience 
Rating:
5.0

Great experience with a short term rental. The large climate controlled unit was great, especially with the huge elevator. Would definitely use again.

Rajesh Bhalla  |  Overall Experience 
Rating:
5.0

The manager Travis was very nice.

MARILYN MARTIN  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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