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Naga Chethan Red Mandati
Customer Reviews for Storage Town USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
Ashli BlackBest experience EVER in renting a uhaul.
Bilal AbbasiThe staff was awesome.
Tyler CrainThe team went the extra mile to help secure my car on the car carrier. It was raining last Saturday when we loaded the car and the young man laid on his back under the car/trailer in a puddle to connect a chain to secure the car. His sweatshirt and pants were dirty and wet from laying on the ground. Unfortunately, I didn't have any cash on me otherwise I would have given him a tip for his troubles. GREAT SERVICE!
ALAN DOLLNic and Logan was very helpful and professional.
LARRY HATCHProviding the truck in neat and clean. This is my first experience with Uhaul having an unclean truck. When I informed the guy in Uhaul store he told me to dispute instead of trying to providing another one which is clean. Any how everything else is fine.
ramakrishna pallelaEasy drop-off with great support.
William MillerOk
besmy cyrillGreat customer service.
Marcus MayesI think that you guys are on point . The customer service i received was top notch . All my questions were answered in a professional manner, and they when above and beyond just to make sure I had a great experience. I will highly recommend this location 👌.
Mody NdiayeThank you
Glenn CookNo need for improvement. Logan was very kind and helpful.
Belinda RiojasThank you for your service everything went great
Anita TroutzOffice staff always very nice and accommodating. Units in good order.
DEBRA VANBIBBER | Overall ExperienceThis was a super great and convenient location with very friendly and helpful people. I will plan to use this location again in the future!
Timothy BishopThe staff was friendly, informative and efficient. This will be my go to location from now on.
Kathryn McKinneyMy experience was horrible once again, this will be my last time using u-haul. The problem this time is that I reserved a dolly with the truck rental and was told the day of pickup that they didn't have any and was referred to another location to get one, drove all the way there and they didn't have any either and tald me I could buy one for $90. If I was told ahead of time about this I could have found one but instead my wife and I had to pickup on heavy stuff to bring it up to a third floor.
Jason FordI never moved out on that date mentioned. I moved long time and the front desk knew about my wife moving our stuffs.
ZEZE GAYFLOR | Overall ExperienceGreat customer service from both over the phone and in person
Corey JacksonGreat staff took care of my needs
Justin Morrisonwe attempted delivery closer to our hotel, your location said they would have to charge us extra. We drove to the original drop off location, they said they were full and we could not drop off so they instructed us to drive to another specific location...we did. Your employee unhooked the trailer and said i would need to go inside and 'checkout', i go inside, you have 1 employee (who as mad at the world) and about 25 people in line. He said i had to get in line...i said no...we went to a fourth location and were able to return the trailer. All of this took about 90 minutes....too much of a hassle.
michael starksThe person who checked us out with the vehicle was great!!!
Martin RodriguezI had to perform necessary repairs no brake lights. Possible vacuum leak on AC syste. I request a partial refund. Point inspection not performed properly for customer satisfaction. Totally unacceptable!!
Graviel MoralesThe staff at the Dessau location were so helpful and pleasant. The best customer service I have ever experienced. Keep up the excellent work and I will definitely use this location again.
Dan WillkomIt was easiest experience I’ve had at a Uhaul. Friendly and very efficient.
Angela DorfThe guy was soo nice and accommodating. He explained everything in detail. Will definitely rent from him again!!
Shalonda ThomasIt was very smooth transition. The Manager Nick was very helpful and courteous. He provided great customer service.
Afzal KhaanVery Friendly
MARIA VILLARREALNick was a phenomenal representative for the uHaul brand. He was personable, extremely professional, and most importantly helpful.
Tarleton SmithBest customer service ever.
Myriam Laure Mamno FotsoRepresentative at location "nick" was very helpful
james caloI got the best customer service ever in my life! The guy at the service desk was amazing!
Edward StephenLove the location and personnel at the facility.
Carole jacksonDropping off was easy, accidentally left a piece of art in the back and the gentlemen working made sure we didn’t drive off without it. I severely underestimated the amount of gas that was needed to get it back to where I was but as I stated previously, I was charged for items I was told I would not be and only had ten dollars to put into the truck. Again, I will not be using uhual for any future moves, this experience as a whole was disappointing and I’m out money and had a poor experience. It’s not even worth the struggle to reach out and contact and get my money back, seeing as it’s been difficult from the start. If I could, compensation would be a nice way to make up for the issues at hand, but again it wouldn’t be worth the trouble in a whole.
SARAH THOMASVery friendly staff that helped me quickly get my trailer rental all setup. Only improvement to note was that this location was out of stock of some moving supplies I would’ve liked to have purchased at that time. The staff mentioned that a shipment was arriving shortly, so it was likely a fluke.
Danny FunkRental personnel at this location were exceptionally hospitable, very knowledgeable, and most helpful.
Matthew Robaszkiewiczgood and kind
THOMAS RASKeep it up.
PAUL PERRYOne of the best staff I have seen in a storage facility. They are very friendly willing to help. Any issues will come immediately to help. I am very glad i stored here for some time. Thank you for the nice service.
Muhammad Ashraf | Overall ExperienceWe were very disappointed to go to our srorage and find our lock cut and our items stolen. This was our first time using a storage. We were told that they noticed our lock was cut but we were not notified about it. It is sad because if anybody ask about storage we cannot recommend.
alma gonzalez | Overall ExperienceCould you guys sweep the driveways with magnetic wheels to pick up loose screws and nails. Got them poke couple of holes in our tires
randy doane | Overall ExperienceVery convenient and clean location. I used the app for drop off so I can’t comment on the personnel. The parking area for the trucks is paved and clean, but it is a little tight to park the medium to large trucks.
David MurtaughThe guy at the dropoff location had a family emergency he had to get to, and was in the process of having to close when I got there. He genuinely looked distraught, and I could tell it was not because he had another customer to take care of... He took the time to unload the trailer and make the dropoff procedure effortless on my part. I am amazed at the customer service of UHaul employees. I will recommend UHaul to everyone I know.
SHIRLEY GARRETTGreat experience. Wonderful customer service. Easy to rent and return.
Austin AlvarezMy preferred location had a lot of supplies and boxes and had several trucks and was really clean and well maintained. The locations I was sent to pick up the truck was small, dark, unkept, and they had no blankets (which I ordered) and did not have any supplies. All in all our move went very well and the equipment was good. Just not the the best location to pick/up or drop off trucks, especially when you have really nice facilities close to where we were.
Adam VillioThis was our first time to use this location. The gentleman was very courteous, friendly and had a great attitude. Great customer service!!
Maria GallardoN/A
John JacksonOpen earlier. It's disappointing that uhaul would schedule me to pick up a trailer before this location opened up.
andrew mooreI’ve spoken to numerous representatives on outstanding charges, in that it has been agreed they would be dropped, as my U-Haul broke down on me twice and caused me an extensive amount of issues. Please get an official representative to contact me to resolve this issue for the last time.
Celia MalskiHad to wait an extra 30 minutes until they could figure out the problem before I could leave the location with truck
MICHAEL VALENZUELAthe guy from Arkansas worked throught his lunch hour to help us !!! Get him some help. Very nice and went above expectations.
James caseyI like the staff they are so nice and helpful and I highly recommend this location, please keep it up 👍🏻
Omar HilmiExcellent
Thanh NguyenSatisfied.
Ismail Aleshinloye AbassGot charged $75 for cleaning fee, literally turned in truck the way it was given to me. I even swept it before turning it in. Never again!
Florentino SosaNothing
Aaron JohnsonFast and friendly service
April HarrisThe truck was in poor shape. I didn't get a receipt (what you emailed me is not printable or even viewable). The guy who checked us in was GREAT!
Miriam MoormanThey put a extra lock on storage door although there was no amount due. I travelled 1000 miles and came to pick up my stuff on a sunday, had to wait another day wasting my time and money for a hotel. Seek compensation for my inconvenience and wasting my time.
santhosh betha | Overall ExperienceI HAVE USED THIS FACILITY FOR YEARS, WHEN IVE NEED TO STORE MY BELONGINGS. AND WILL RECOMMEND THEM TO MY FRIENDS AND FAMILY. STAFF HAVE ALWAYS BEEN HELPFUL AND ADD A PERSONAL TOUCH TO THE PLACE. THANK YOU.
REBECCA BUSH | Overall ExperienceVery good customer service, I would definitely come back if I ever need a storage unit again. Thank you!
ANTONIO VASQUEZ | Overall ExperienceThere was a leak in our storage which caused mold on some of our stuf
DASHTREIA BUTLER | Overall ExperienceThis was the best storage unit ever. I had such a great experience with them and reccomend them to anyone looking to store their belongings.
Neal Snow | Overall ExperienceThank you so much! The experience was fantastic. The staff was super friendly and just an overall pleasant experience. I will continue to recommend you and I will certainly return if I need storage facilities again.
Magaly Johnson | Overall ExperienceGreat experience with a short term rental. The large climate controlled unit was great, especially with the huge elevator. Would definitely use again.
Rajesh Bhalla | Overall ExperienceThe manager Travis was very nice.
MARILYN MARTIN | Overall Experience