Customer Reviews for Storage Spot
(Distribuidor de U-Haul del vecindario)

510 comentarios

507 E Van Buren St   Avondale, AZ 85323

(623) 738-1125

Horarios de la ubicación

  • Lunes - Viernes:
    8 a. m. - 11:30 a. m. / 12:30 p. m. - 5 p. m.
  • Sábado:
    8 a. m. - 2  p. m.
  • Domingo:
    7 a. m. - 12  p. m.

Servicios en esta ubicación:

Contáctanos

(623) 738-1125

507 E Van Buren St
Avondale, AZ 85323

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    8 a. m. - 11:30 a. m. / 12:30 p. m. - 5 p. m.
  • Sábado:
    8 a. m. - 2  p. m.
  • Domingo:
    7 a. m. - 12  p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Shedrick C. 
Clasificación:
5.0

The manager was friendly. Highly recommended.

Kabura R. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick S. 
Clasificación:
5.0

Make sure all lights and turn signals work. Sounded like ball joints or trans Mount was bad heard loud metal knocking over bumps

Bobby Y. 
Clasificación:
5.0

Damien Camacho was amazing. He made my stressful move worry free. I haven't come across a better manager, ever!! I appreciate his expertise and his kindness. -Quia

NAQUIA W. 
Clasificación:
5.0

Very good service

perscilla S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grayson F. 
Clasificación:
5.0

This pick up location was excellent! Please contact regarding the initial pick up location. Thank you. 469-789-9581 (cell)

Chico W. 
Clasificación:
5.0

Missing Windshield wiper. other wise truck was in working condition

Naomi B. 
Clasificación:
5.0

Workers are extremely friendly, respectful, and helpful, always. Great experience. I rent often and I am super impressed with the entire staff.

Mark C. 
Clasificación:
4.0

Good experience.

Alfred N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy B. 
Clasificación:
5.0

Gracias

HELIBERTO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP B. 
Clasificación:
5.0

The best in the valley ! Great service!

JOSE M. 
Clasificación:
5.0

These guys are awesome. I'm going back for all of my rentals. Wish the weekend hours were better.

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZARA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jack G. 
Clasificación:
4.0

El cliente no dejó un comentario.

gabriel H. 
Clasificación:
5.0

The team at this location really helped us meet our interstate moving needs and requirements Very helpful ! Would recommend

Keith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Camacho shows excellent kills of management and leadership! Any time I need to rent a moving truck he goes above and always exceeds my expectations! Great person to do business!

Gilbert A. 
Clasificación:
5.0

Every time I rent from here it's always a great experience

Levon R. 
Clasificación:
5.0

Keep up the great work!

Eric D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shan T. 
Clasificación:
3.0

Everything went well

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
5.0

It would be beneficial to advise the customer upfront, prior to cell phone registration to pick up truck, that a contact person or passport are needed as 2nd form of ID. Asking for this during the mobile pickup process is inconvenient. The 2nd contact person may not answer the phone right away.

Tasha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

Excellent personnel

FULGENCIO V. 
Clasificación:
4.0

There was a low tire notice on the truck. The drop off location checked on it.

Cathrine P. 
Clasificación:
5.0

Very courteous and efficient customer service.

edith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie F. 
Clasificación:
2.0

Hard to find the store within the lot (three other businesses there). Couldn't find anyone to help me or another set of customers, who then left. I called Saturday morning, left a message, and texted the rep on the number he gave, and no one ever responded. The truck worked great. Everything else was very poor.

ANDREW I. 
Clasificación:
5.0

You had an employee and his name was Damien at the U-Haul in Avondale he was perfect he was a took care of us everything with good and smooth and I think he should get a five-star

KEITH D. 
Clasificación:
5.0

Damian and Sawyer were great to work with. Professional and helpful. Damian answered his phone promptly and was helpful.

JACOB STEVEN A. 
Clasificación:
5.0

Not having access on Saturday after 2 pm and Sunday is the REASON I moved out! On the weekends when I want to use my Motor Home I could not even get it out of your locked up lot. Totally Ridiculous 郎

Dennis G.  |  Overall Experience 
Clasificación:
4.0

Don't change!!

Randy Y. 
Clasificación:
5.0

I literally have no improvements to offer everyone was amazing and super helpful

ANA-ALICHIA O. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLOTTE J. 
Clasificación:
3.0

El cliente no dejó un comentario.

KIRK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
1.0

Property manager for U-Haul at this location is absolutely terrible. I made my reservation to check in and pick up my truck via the mobile app. Upon signing into U-Haul and sharing my location to U-Haul I was given the info to find my 26” truck. After finding the truck in the lot I proceeded with check in on Uhauls app and it told me the keys where in box #2 and the 3 digit code to open it. Upon opening the box I immediately noticed there was no keys inside the box. I went back to the truck to check if the key was in the cab or in the back storage area as a rental I've previously rented had the key in the rear with a word lock pad to access. I noticed this truck had a keyed lock on the back, after not finding the key I walked from the parking lot to the “U-Haul Service Center” to see a written note on the door from the Manager stating he was out of the office and that all keys were already placed in their boxes for pickups, along with his phone number is someone needed “assistance”. I called the number written and after 2 rings my call was hung up on. Within seconds I received a text saying Sorry, can't talk now. I explained that I was trying to pick up a 26” U-Haul on his lot and the check in app showed box #2 and the code to open it to retrieve the key, but that the key wasn't in the box so I wanted to figure out how to get the key for my rental pickup. His only response was “1800 go uhaul”. I proceeded to ask if the key would be anywhere else on the lot to which he read my message and didn't reply. I checked the truck one more time for the key and then noticed that the 20” truck next to it had an unlocked word lock with a key in the back for that moving truck. Seeing that as my only option I proceeded with a call to 1800-468-4285 to see how I could change my reservation to that truck that had the key in it. I spent an hour on the phone with the representative trying to get it changed to the truck with the key and encountered several issues as my reservation showed the 26” truck was already in use although I clearly indicated on the app I couldn't find the key and attempted to send a chat but received no response. After an hour with the U-Haul representative assisting me everything finally got changed over so I could utilize the 20” U-Haul with a key. I was very unhappy about the fact that I had to change my reservation to the 20” truck when I reserved the 26” truck so I could fit all my belongings in one trip instead of having to go back and forth utilizing additional miles which ended up costing me more money at $0.79 cents per mile but that was the only truck option that clearly had a key so I had to go with it. In addition by the time I arrived at the lot until the time I left it took over 1.5 hours to check in for the initial truck, look for the key, walk to the office, attempt to contact the unprofessional and unhelpful Manager and speak with the U-Haul representative on the phone who ultimately was helpful in changing the reservation to the smaller truck I didn't even really want. In addition to that due to the excessive amount of time it took to pick up the truck, which should've been simple and easy and could have easily been completed had the Manager actually placed the key in Box #2 or provided me help over the phone to locate it or another 26” truck that had a key, my Moving Assistants that I had scheduled at 12pm since my pickup was for 11:30am ended up having to leave my storage facility without being able to help me due to the fact I was over an hour late arriving because of the poor property Managers lack of assistance and the U-Haul pickup taking so long which resulted in me loosing my deposit and not receiving their help loading my storage unit into the U-Haul. I am extremely disappointed in this U-Haul Managers lack of assistance in addition to not staging the key even though there was a handwritten letter clearly indicating he placed the keys in their boxes and ended up having to pay more money for a smaller 20” due to additional mileage and wasting my deposit on my movers because the process took so long. I would never ever consider renting a U-Haul from this location again due to the poor Management. Along with that the truck that I ended up getting switched to was dirty on the inside and clearly not cleaned out at all from the prior users. 0/10 do not recommend. I have never had this issue in the past with U-Haul and really suggest choosing a different location or Manager to handle their trucks and equipment.

Philip C. 
Clasificación:
3.0

U-Haul didn't notify me that they changed my pickup location to this U-haul facility. I only found out when I did the pre-check in the night before. This facility was about 25 minutes out of my way. Check in was fast and personnel were friendly. Problem at drop off...I was told I would get my receipt for drop of via E-mail. Never got one so I had to make two calls to U-Haul and finally a chat with U-Haul to finally get an E-mail receipt.

Gary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lior A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark V. 
Clasificación:
5.0

very professional was a good and easy transaction

LUTHER W. 
Clasificación:
4.0

The agent explained everything I needed to know. He was friendly and professional.

Onti K. 
Clasificación:
5.0

Very professional, respectful timely and got in and out in less than 10 minutes, including the hook up of trailer.. awesome!

Ray B. 
Clasificación:
5.0

Everything was great. The guys behind the counter were very nice and customer focused; will use them again in the future whenever I need to rent a van/truck.

Otis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

Damian was great to work with. Very thankful. God bless him

Andrew D. 
Clasificación:
5.0

Easy drop off, quick and efficient

Tamarn K. 
Clasificación:
5.0

Very quick and helpful

john H. 
Clasificación:
1.0

Over charges $20 bucks

Elvis A. 
Clasificación:
5.0

Excellent service!

Franklyn R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lester C. 
Clasificación:
5.0

excelente ubicación

Eugene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michaesha D. 
Clasificación:
1.0

This is the worst experience that I have ever had with uhaul. We had a reservation and that led to 4 different locations to pick up a truck. We will know better next time not go through Uhaul when needing a moving truck.

RAYMOND S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clarise C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila J. 
Clasificación:
5.0

Manager Damien was great! Friendly courteous, knowledgeable. Gracias

Duane H. 
Clasificación:
3.0

There was some confusion created by the return of the truck not being logged into the system in a timely manner.

DELMAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose H. 
Clasificación:
5.0

El cliente no dejó un comentario.

david S. 
Clasificación:
3.0

Equipment was clean, but obviously not well maintained or the equipment wouldn't have given out on me.

Barbara L. 
Clasificación:
5.0

Excellent service

Fulgencio V. 
Clasificación:
5.0

The process was seamless and quick

Luis G. 
Clasificación:
5.0

Nothing keep up the same friendly staff.

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE B. 
Clasificación:
5.0

The person working this location was very lovely, thank you!

Stephanie S. 
Clasificación:
5.0

Sales staff excellent!!

Eric M. 
Clasificación:
5.0

I had such a great experience renting my U-Haul here! The staff were so friendly and helpful, and they were there immediately to check in my truck! I used the mobile check out option and had a smooth experience. No complaints! Would definitely recommend this location to anyone looking to rent a U-Haul.

Haley H. 
Clasificación:
5.0

In the past three months, I have rented a 26' truck, a 26' truck with car transport and three days ago a 6'X12' pull trailer. I don't see how it could be any easier or improved on.

ALFONSO P. 
Clasificación:
5.0

Excellent customer service!

Haley H. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

Best customer service, will recommend family and friends and I'll be a return customer, thank you

SAMUEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad P. 
Clasificación:
5.0

Excellent customer service here. Above and beyond.

Aaron C. 
Clasificación:
5.0

Great as usual!!!!

Travis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent N. 
Clasificación:
3.0

El cliente no dejó un comentario.

ARTHUR B. 
Clasificación:
5.0

I would recommend using Damien Camacho's customer service skills as a model for current and future employees. His professionalism and customer concerns were most welcoming in our time of need.

russell Y. 
Clasificación:
5.0

Doing well - both guys at the front counter who helped me (one to check out and one to check in) were great. Improve - Answer the phone. I had a question about the size of the pickup truck bed, so I knew which size tarp to buy, and had to buy several tarps to cover my bases.

Christine B. 
Clasificación:
5.0

The guys at this location are Amazing. They are always extremely friendly and always go the extra mile. This is my second rental at this location with more to come, I'm sure. Thank you for being the best at what you do.

scott E. 
Clasificación:
4.0

Last time I rented I could leave the trailer on my way home and did not have to come back the next morning. I like that.

FRED A. 
Clasificación:
5.0

Staff were friendly and helpful

Daniel R. 
No se han enviado comentarios para esta ubicación.

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