Customer Reviews for Guthrie Self Storage- Old Railroad Bed RB
(U-Haul Neighborhood Dealer)

553 reviews

1111 Old Railroad Bed Rd   Madison, AL 35758

(256) 929-6840

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(256) 929-6840

1111 Old Railroad Bed Rd
Madison, AL 35758

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Linda O Rear 
Rating:
5.0

The best part was that I was in and out with the truck in 15 minutes. The truck was clean and well-maintained. We moved our stuff, refilled the gas and returned the truck without any delay. It was well worth the money.

Ed Mullin 
Rating:
2.0

As per complaint filed vehicle was toward within 2 days without being contacted via phone call.

Susan Tausch 
Rating:
4.0

Customer did not leave a comment.

Kim McGillick 
Rating:
5.0

The staff attendant was very nice, courteous and helpful. Very easy process from start to finish.

Becky Meharg 
Rating:
1.0

They put in that i returned the truck 2 days late even though i returned it the same day of rental. There is apparently 3 different Gutherie locations but we specified Old Railroad Bed location.

Alicia Campbell 
Rating:
5.0

Customer did not leave a comment.

Calvin Harris 
Rating:
5.0

Stay the same!!’

James Harper 
Rating:
5.0

The associate I worked with was very Relatable and friendly The process was quick and efficient

Karl Dupree 
Rating:
5.0

needs no improvement

Maurice HARRIS 
Rating:
3.0

We dropped our truck off a day early and the woman inside just told us to drop our key and that was it, didn't even check the truck or that we returned our rented dolly (which we did, and brought inside because the back of the truck isn't locked when you leave it).

Blaine Rose 
Rating:
5.0

Customer did not leave a comment.

Anthony Lacen 
Rating:
5.0

Your diy system and app in general are garbage. It's an absolute pain in the ass trying to use an app that is so bad. I ended up having to cancel my reservation and go to an in store pickup. The level of trash your software reaches really can't be understated.

JAMES HELMS 
Rating:
3.0

Business was closed due to very inclement weather conditions.

GREGO SHULLEK 
Rating:
5.0

Staff was very friendly, helpful and answered all questions that I had.

Ronnisha Bell 
Rating:
5.0

Customer did not leave a comment.

Cornelius Maney 
Rating:
5.0

Very friendly and professional people at this location

PETER BARBER 
Rating:
4.0

Customer did not leave a comment.

Chester Holyfield 
Rating:
5.0

Customer service was great and picking up the trailer was very easy. The ladies hooked up the trailer and ensured everything was working. Thank you ladies!!

Bernard Carter 
Rating:
3.0

The U-haul application hung up on me during the before hour pickup process and I had to call support to get help. This delayed by pickup by at least 30 minutes. Otherwise it nice to have a convenient location near the destination and the truck worked well and was appropriate for our move.

Carl Smith 
Rating:
5.0

Take a long hard look at your online rental application, restructure it and make the process more user friendly.

Rudy Hayes 
Rating:
5.0

Customer did not leave a comment.

Tony Guzzo 
Rating:
3.0

Customer did not leave a comment.

Christopher Ross 
Rating:
3.0

Got it back in time lady just said drop keys in drop box i will take care of it ..

robert bishop 
Rating:
5.0

The young lady working at this location was very helpful and provided top quality service. I was very pleased with my rental experience.

Michael Sutherlin 
Rating:
5.0

Customer did not leave a comment.

Kimberly Rollins 
Rating:
3.0

Make sure vehicles have enough gas in them to get to the gas station at least

Amanda Copeland 
Rating:
5.0

Customer did not leave a comment.

Le Adams 
Rating:
4.0

The truck looked as if it had been in a U-Haul demolition derby. You have some terrible renter drivers!

Mark Hopple 
Rating:
5.0

Great customer service. They helped me with an issue that came up due to my oversight and helped me not get over charged. They were very helpful.

Kyra Anderson 
Rating:
4.0

Customer did not leave a comment.

Michel Click 
Rating:
5.0

Van wasn't cleaned when I pick it up

Shirley Carr 
Rating:
5.0

Customer did not leave a comment.

Thomas Clemons 
Rating:
5.0

Excellent customer service

Cedric Granger 
Rating:
5.0

It was a great location with amazing staff!

Kristopher Daye 
Rating:
5.0

Customer did not leave a comment.

Diane Mitchell 
Rating:
4.0

AC did not work properly in the truck. There was no warning or notes of this when I checked it out.

Mark Schultz 
Rating:
5.0

I used the after hours drop off

Robert Colannino 
Rating:
1.0

I had reserved 24 blankets. Upon arrival to get the equipment, I am told that they gave another customer 12 of my blankets instead of telling that customer they were already reserved. The links sent to me via text to confirm equipment pickup and drop-off did not work...got webpage not available error messages. The BIG issue...the AC did NOT work in the truck and it was triple digit heat, even before the heat index. This wasn't a 10 mile move down the street; this was 400+ miles with no AC. When I called, there was no concern at all for us, the customer who could have heat stroke while driving, just "okay, we'll fix it when it returns". Oh, and too make it worse, it was blowing hot air by the driver's feet and actually left red marks on his ankles because it was so hot. Seemed to have transmission issues too, struggling getting into gear. This thing had over 137k miles on it and needs to go to the scrap yard! Take your business elsewhere where they care about customer safety and properly check the equipment before putting you on the road.

Phillip Wallace 
Rating:
5.0

Customer did not leave a comment.

Rontario Hicks 
Rating:
5.0

Customer did not leave a comment.

Nicholas Benton 
Rating:
5.0

Customer did not leave a comment.

katherine clark 
Rating:
5.0

Everyone was nice and helpful, will definitely recommend

Rodney Womack 
Rating:
5.0

Van had an oil change warning. Otherwise very nice experience.

Kevin Steinwand 
Rating:
3.0

Customer did not leave a comment.

Andrew Humphrey 
Rating:
4.0

Customer did not leave a comment.

William Weldon 
Rating:
5.0

Customer did not leave a comment.

Calvin Davis 
Rating:
4.0

Honestly inform the customer of the availability or otherwise of equipment requested. Do not inform the customer of the non-availability of the equipment when the customer physically reports for pickup especially when time is of the essence.

Carlos Fernedez 
Rating:
3.0

Make sure your customers are informed about extending their rental time that they will be charged another full day. I was not informed and was charged an additional 24 hours for 3.5 hours last drop off time. There should be some sort of late fee or maybe a half day rental. It’s not right to charge people an additional day if they’re a couple hours late on the drop off date.

Ryan Burleson 
Rating:
5.0

Brittany the customer service rep was fantastic.

jorge aladino 
Rating:
5.0

Customer did not leave a comment.

Debra M Spies 
Rating:
4.0

Sunday drop off. No contact with any personnel

Gary Lus 
Rating:
5.0

The girl's in the office make things smooth and are so helpful. Luke M.

Luke McLaughlin  |  Overall Experience 
Rating:
4.0

Thank you for clear directions and information that made the process successful. G

Rodney Grady 
Rating:
5.0

Nothing

richard bright 
Rating:
5.0

Customer did not leave a comment.

William Kirk 
Rating:
4.0

I reserved 96 blankets online, but the location only had 30 blankets available. You would think if you're allowed to reserve a particular number of items online, they would be available for pick up at the location on the day required. Otherwise, don't allow reservation for items that may not be available.

Michael Snyder 
Rating:
4.0

Interior was dirty with red mud on the cab floor Customer service was excellent and very professional upon my arrival and pickup.

Julio Driggs 
Rating:
5.0

The two Agent representatives provided outstanding customer service help hooking up the trailer very professional.

WILLIAM HUNTZINGER 
Rating:
5.0

Customer did not leave a comment.

DORIS HARPER 
Rating:
5.0

I had scheduled a pickup at a different location but there were no one there at my scheduled pickup time. I was rerouted to the location on Old Railroad Bed Rd. The facility was a few miles farther away but it was open. I was given a call about the first location and an excuse why no one was there. I was also only given $25 on the equipment guarantee when the guarantee clearly stated that it was $50. I was unclear why I was only offered $25 but felt rushed in our conversation. I have used Uhaul over the years since I joined the military. Thank you for taking the time to hear my feedback.

Ronnie Lawson 
Rating:
5.0

Customer did not leave a comment.

Tyler Stallings 
Rating:
5.0

Customer did not leave a comment.

Tina Chen 
Rating:
5.0

Extremely helpful and courteous staff...a real pleasure to work with.

Frank Fiala  |  Overall Experience 
Rating:
5.0

The lady that checked us out was very friendly and social! The truck still had dirt in it but it was okay! I probably wouldn’t have cleaned it out either.

Darnea Gilbert 
Rating:
5.0

Customer did not leave a comment.

Bob Hogan 
Rating:
5.0

Customer did not leave a comment.

Jack LaFountain 
Rating:
5.0

Great service from Stephanie!

Greg Morrow 
Rating:
5.0

Customer did not leave a comment.

rick seaborn 
Rating:
5.0

Customer did not leave a comment.

MARSHAY MCCLOUD 
Rating:
5.0

Customer did not leave a comment.

Lisa Brown 
Rating:
5.0

Great place with awesome people running it. I have been there several times and the ladies there are always helpful and nice to the customer. They even went out of their way to make sure we had the best rental arrangement. Highly recommend this location.

David Chancellor 
Rating:
5.0

Customer did not leave a comment.

Tuan Tran 
Rating:
5.0

Always a pleasure working with the folks at this location

kerry madaras 
Rating:
5.0

Customer Service was awesome. Very proffesional, gave a good briefing and ensured i knew the important hook-up procedures

Scott Bartow 
Rating:
5.0

Amazing ladies at Guthries Self Storage!

Landry Bodie 
Rating:
1.0

They had no place for me to put the trailer and I had to back the trailer into a very tight space. It took 30 minutes then they expected me to take the 6 x 12 trailer off of the hedge and carry and push it myself 25 feet. it was at a terrible angle and it was uphill. I’ve had six back surgeries, and they should not run a business if they cannot have or do not have the tools and staff to move this. The fat lady gave me attitude when I said, I have six back surgeries and can’t do it .

Ryan LeCompte 
Rating:
5.0

Customer did not leave a comment.

Bhesham Jerry Singh 
Rating:
5.0

Customer did not leave a comment.

Robert Elgan 
Rating:
5.0

Customer did not leave a comment.

David Smith  |  Overall Experience 
Rating:
5.0

Excellent customer service, promptly attended to and quickly out the door with the rental.

Michael Snyder 
Rating:
5.0

Great service, friendly staff, highly recommended!!

WILLIAM Haynes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky Graham 
Rating:
4.0

Customer did not leave a comment.

Michael Garner 
Rating:
5.0

Customer did not leave a comment.

Christopher Trauner 
Rating:
4.0

Clean out the cabs of the trucks. Pretty dirty.

Estelle Pittman 
Rating:
5.0

Customer did not leave a comment.

NALEN NOBLES 
Rating:
5.0

Customer did not leave a comment.

JASON BOLDUC 
Rating:
2.0

Smelled of smoke, there were roaches in the back of the truck. There was dog hair on the seats juice stains in the cup holders. ( with video proof)

Psalm BRYSON 
Rating:
3.0

When I picked up the U-Haul, it was dirty, and it smelled like poop… The smell did not go away during the rental, and when I checked the rental back in, I was charged to cleaning fee when clearly, the U-Haul was a clean to begin with. I am very dissatisfied.

TiAra DUBOSE 
Rating:
5.0

Customer did not leave a comment.

Victor Crook 
Rating:
5.0

Everything was awesome!

Christopher Knox 
Rating:
1.0

This location is primarily a storage location. I used it because it was very close to my house. It was a struggle just communicating with the manager. I'll let it go at that.

Gary Stark 
Rating:
5.0

I actually requested for a pickup at 647 Nance Rd, Madison, Al which I could have walked to. That was disappointing but I understand you couldn’t guarantee that piece of equipment at that location. Other than that everything was great.

Chris Burkhardt 
Rating:
1.0

Customer did not leave a comment.

Ashlee Smith 
Rating:
3.0

Air Conditioner not working. Check engine light on. Advised after pick up but they did not have another truck for rent. Only saw three on premises. If I had known ac not working would have gone elsewhere.

Michael Clem 
Rating:
5.0

Make sure the windshield is clean inside and out. It started storming while I was driving and could not see because of a film over the windshield I had to stop at a gas station and clean it my self.

NATHAN TENPENNY 
Rating:
5.0

Great location and staff. the only thing I struggled with was trying to pay online. Two issues: 1) finding where to pay online is not obvious on the web site, 2) My account never worked and was told I had to contact the U-Haul technical folks.

Rick Serwecki  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Arthur Kelly 
Rating:
4.0

Clean the van before pickup. I had to vacuum and wipe the cabin down before we could use it.

Damian Figures 
Rating:
5.0

It was easy to get the item that I needed. In a few short minutes, I had what I need, I was helped during the installation and I was on my way! Upon return, it was smooth as silk. Simply ...Outstanding!

Quintin Thompson 
Rating:
5.0

Customer did not leave a comment.

Mark Mayall  |  Overall Experience 
Rating:
2.0

The girl that worked there wasn’t friendly. Maybe cause if my skin color.

Romeo Bien 
Rating:
5.0

Customer did not leave a comment.

Charles Key  |  Overall Experience 
Rating:
5.0

Truck was well worn but maintained and clean

Troy Wesson 
Rating:
5.0

Customer did not leave a comment.

Tristan Moore 
Rating:
3.0

Location was fine, what was not fine or upset me is that without my permission or consent, the pickup location was moved from Hazel Green to Madison, which was much further then I wanted. I never received an email only a text which I thought must be a mistake. In my eyes that was a breach of our agreement which I did not agree to.

Dragan Vukovic 
Rating:
5.0

My furniture was stored there for 2 years, and when I moved out my furniture looked like it did the day I moved it in, The climate controlled units are excellent. My furniture was not dry rotten, there were no spider webs on anything, I was pleased with having my furniture stored there. I would definitely recommend and use there facility again.

MAHASIN BEYAH  |  Overall Experience 
Rating:
5.0

I had no issues and the area was always clean when I went there and was able to get to my storage unit when needed.

CARL KISNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Roberts  |  Overall Experience 
Rating:
5.0

Very professional people, clean property and grounds. Would recommend to anyone.

Tony Fridelle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIRK ZERKLE  |  Overall Experience 
Rating:
5.0

My unit did not have a light inside making it difficult to manage at night. My unit got rats and some of my items spelled like rat droppings.

Danny Newton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Parkerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Hammond  |  Overall Experience 
Rating:
5.0

Two years of great service. thanks

KELVIN THORNTON  |  Overall Experience 
Rating:
5.0

Thank you for the use of your facility. We had a wonderful experience.

Bobbie Wigginton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Hickman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Arthur  |  Overall Experience 
Rating:
5.0

Everything was so simple and hassle free that I almost forgot about having the storage. If I ever need another storage unit I'll use Storage Solutions again.

William Robbins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Armstrong  |  Overall Experience 
Rating:
5.0

Extremely satisfied. Easy to access and secure. Staff in office very helpful and friendly. Would use again if needed.

Charley McMinn   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Huskey  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful. Facility was always clean, lighted, and driveways are nice and large.

Whitney Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Parino  |  Overall Experience 
Rating:
5.0

Thanks for being a safe, secure place to store our RV. It is a very clean facility and we never worried about our motor home being parked there.

Ben Vitale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF POSEY  |  Overall Experience 
Rating:
5.0

Overall this is the best place I have rented from. Staff is top notch. faculties are clean and well maintained. I would (and do) recommend this place to anyone.

Shawn Nichols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Haenlein  |  Overall Experience 
Rating:
5.0

Excellent facility and staff! Would absolutely recommend.

Robert Pierce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine Hindman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Denson  |  Overall Experience 
Rating:
5.0

The staff was very helpful, kind, knowledgeable overall Great overall experience

John Stewart  |  Overall Experience 
Rating:
5.0

My experience with storing here was smooth and easy. They had great customer service!

Emily Gangl  |  Overall Experience 
Rating:
5.0

Everything was great. The personnel were very helpful and we felt out belongings were safe stored at Storage Solutions.

Ramona Townsend  |  Overall Experience 
Rating:
5.0

Moved my travel trailer out to covered RV storage. At present you do not have cover RV storage available

Tom Norman  |  Overall Experience 
Rating:
5.0

The facility more than served our purpose and staff was awesome!

Devonna Currence-Hollis  |  Overall Experience 
Rating:
5.0

I would recommend this facility to everyone! If we weren’t leaving the area we would still be renting from them!!!!

TIMOTHY CRUMPTON  |  Overall Experience 
Rating:
5.0

Using this facility was a great experience!

RICHARD SERWECKI  |  Overall Experience 
Rating:
4.0

Our unit has or had termites. We had damage caused by termites.

Greg Goff  |  Overall Experience 
Rating:
5.0

No problems with facility

Tom Norman  |  Overall Experience 
Rating:
5.0

Thank you for the great service

Oscar Garcia Chavez  |  Overall Experience 
Rating:
5.0

I felt like the place was secured. I would rent again if needed.

WENDALL MCMILLAN  |  Overall Experience 
Rating:
5.0

Thanks for the unit!

Landry Bodie  |  Overall Experience 
Rating:
5.0

Second time I have used this facility as additional space was required

DARREL CLARK  |  Overall Experience 
Rating:
5.0

We felt our items were secure.

ROBERT TAYLOR  |  Overall Experience 
Rating:
5.0

Thanks

Tim Baker  |  Overall Experience 
Rating:
5.0

Clean and affordable storage

Lauren Stiles  |  Overall Experience 
Rating:
1.0

Most of the time i couldn't get access to my belongingsdue to the fact i never got any statements, so access was denied.

CHARLES PLYTER  |  Overall Experience 
Rating:
5.0

I have used storage solutions several times in the past 6yrs, sometimes for long periods and sometimes for just a couple months, each time I have been treated excellent. I highly recommend them.

Randy Sargent  |  Overall Experience 
Rating:
5.0

I definitely recommend this storage place to everyone.

BRENETTA JOHNSON  |  Overall Experience 
Rating:
5.0

Very professional and informative staff. They worked efficiently to accommodate requests and were very pleasant. Would definitely recommend.

JEAN FULLER  |  Overall Experience 
No reviews have been submitted for this location.

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