Customer Reviews for Storage Solutions of Berea
(U-Haul Neighborhood Dealer)

148 reviews

591 Paint Lick Rd   Berea, KY 40403

(859) 986-2957

Office Hours

  • Mon: 9 am–4 pm
  • Tue: Closed
  • Wed-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 986-2957

591 Paint Lick Rd
Berea, KY 40403

Services at this Location:

Office Hours

  • Mon: 9 am–4 pm
  • Tue: Closed
  • Wed-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sarah Ritchie 
Rating:
5.0

Nothing. It was a quick in and out. Scott was super friendly and helpful in getting my paperwork taken care of quickly and helping to hitch me up correctly before my long trip. Great guy!

Scott Lake 
Rating:
5.0

Customer did not leave a comment.

Jordan Neel 
Rating:
5.0

Customer did not leave a comment.

Jaimie Day 
Rating:
5.0

The entire process was very easy. The employee was very helpful and friendly. We would definitely return to that facility, and we highly recommend it.

Eileen Schafer 
Rating:
5.0

Customer did not leave a comment.

Otto price 
Rating:
5.0

Customer did not leave a comment.

Craig Danner 
Rating:
5.0

This is the best experience with uhaul IV ever had. Very nice people an great customer service.

Crystal Jacob 
Rating:
4.0

We were 6minutes after closing. Called number and came back to assist us !!!!!! Wonderful customer service

KATHY PERRY 
Rating:
5.0

Customer did not leave a comment.

Vincent Longhany 
Rating:
5.0

Customer did not leave a comment.

Chris Girdler 
Rating:
5.0

Customer did not leave a comment.

Samuel Willoughby 
Rating:
5.0

Nice people

Serghei Zgurov 
Rating:
4.0

Customer did not leave a comment.

James Oliver 
Rating:
5.0

Customer did not leave a comment.

LARRY COYLE 
Rating:
5.0

Customer did not leave a comment.

Brenda Howard 
Rating:
4.0

Customer did not leave a comment.

Kyle Sowers 
Rating:
5.0

Fast, friendly and helpful. Wonderful folks.

WILLIAM PALMER 
Rating:
5.0

Customer did not leave a comment.

Anna Frutchey-Farmer 
Rating:
5.0

Customer did not leave a comment.

Earlene Harris 
Rating:
5.0

Customer did not leave a comment.

Shannon Hardberger 
Rating:
5.0

I was very pleased with how Curtis and helpful they were. I would recommen to others. Thank you

Susan Hundley 
Rating:
5.0

Awesome friendly service. Recommend to everyone

Gwen Bogie 
Rating:
5.0

Store was closed at time of return.

john whittingmore 
Rating:
5.0

Customer did not leave a comment.

Brian Turner 
Rating:
5.0

Super friendly and efficient. Truck was ready right on time and it only took about 10 minutes before I was on my way. Highly recommended.

Chris Brown 
Rating:
5.0

Customer did not leave a comment.

dianna bierman 
Rating:
5.0

Make sure the equipment fenders are not broken

Orlancio Trainer 
Rating:
5.0

Customer did not leave a comment.

Anthony Isaacs 
Rating:
5.0

Staff was friendly, courteous and helpful.. They made the entire experience very pleasurable.

Linda Barger 
Rating:
5.0

Customer did not leave a comment.

GARY SWEAT 
Rating:
3.0

Customer did not leave a comment.

Michael Haley 
Rating:
5.0

Very helpful and easy drop off.

chris maniscalco 
Rating:
5.0

Customer did not leave a comment.

Sherri Burkhart 
Rating:
5.0

Customer did not leave a comment.

Loren Hooker 
Rating:
5.0

na

robert reyes 
Rating:
5.0

Customer did not leave a comment.

John Stivers 
Rating:
5.0

Very nice proprietor...checking truck back in was a breeze. Using phone to pick up the truck was a nightmare for me...not particularly techno-saavy. Lots of restarts. Live chat was super helpful when I got stuck online.

Kay Messenger 
Rating:
4.0

Customer did not leave a comment.

Roger Cunigan 
Rating:
5.0

Truck has some concerning drivetrain noises and smells

Don Fritts 
Rating:
4.0

The power steering was messed up and popping and the truck was slipping some

JOSHUA OGANS 
Rating:
2.0

Had wrong code for lock to get key. My main problem was with the app to pick up the truck. Not user friendly at all. Took approximately an hour on the phone with customer service. Site kept crashing. I will not use it again. Very Frustrating.

Gary Cain 
Rating:
4.0

Customer did not leave a comment.

Raymond Fortuna 
Rating:
5.0

Customer did not leave a comment.

dawn vanwinkle 
Rating:
5.0

Customer did not leave a comment.

Charles Zoellers 
Rating:
5.0

Loved the option of 24 hour drop off using mobile pickup and drop off.

MELISSA MANN 
Rating:
5.0

Customer did not leave a comment.

Zach dennis 
Rating:
5.0

Wonderful folks that care about their customers!

Hank Patton 
Rating:
5.0

Customer did not leave a comment.

Michael Morris 
Rating:
4.0

drop lot fine site was closed when truck was left

dave fox 
Rating:
5.0

Customer did not leave a comment.

Mari Calhoun 
Rating:
5.0

Customer did not leave a comment.

Karen Denise McKinney 
Rating:
5.0

Customer did not leave a comment.

Edwin Botkin 
Rating:
5.0

The lady helping us gave excellent service. She was personable and friendly, and helpful. I would use this U Haul location again!!

Carol Morgan 
Rating:
5.0

My experience was very good with U-Haul would recommend this to anyone thank you

kristie manning 
Rating:
5.0

Customer did not leave a comment.

Amanda May 
Rating:
5.0

Customer did not leave a comment.

Gary Biggers 
Rating:
5.0

If they are using the online system to pick up or drop off the equipment the system needs to be looked at because it keeps telling that can not complete the previous actions due to low storage but I have more than enough in my phone.

Anthony Hicks 
Rating:
1.0

The drop off location was not open.

Judy Vaughn 
Rating:
4.0

Excellent customer service.

CECIL HELTON 
Rating:
5.0

Customer did not leave a comment.

Paul Wagers 
Rating:
4.0

Customer did not leave a comment.

Christie Turner 
Rating:
5.0

Nothing

Felizitas Moore 
Rating:
5.0

Everything was prefect, quality truck

Janice Bailey 
Rating:
5.0

Customer did not leave a comment.

RYAN GIBSON 
Rating:
1.0

U-Haul not the site where I got the truck tried to charge me for damaged property that I did not damage this encounter was a nightmare I was at the site for over an hour trying to get it straightened out and they still overcharged me they charged me for a utility dolly where the strap had been cut this for rendering the utility dolly almost useless we almost lost a couple of items because of it and they still charged me for it I would not recommend U-Haul to anybody, I will not use them in the future and they still ended up overcharging me I was towed at the site that my charges would be $96 and something but they charged me $118. I will not be using U-Haul no more because of this encounter.

CONNIE ROSE 
Rating:
5.0

Customer did not leave a comment.

Josh Wells 
Rating:
5.0

Customer did not leave a comment.

LARRY COYLE 
Rating:
5.0

Friendly service

robert warren 
Rating:
5.0

Customer did not leave a comment.

Cathy Short 
Rating:
5.0

Customer did not leave a comment.

Amber Nicholson 
Rating:
5.0

Customer did not leave a comment.

Jennifer Morawiec 
Rating:
5.0

The whole check out process - it's flawed. Refused to take my reference, and since I'm just decluttering the house to prepare for sale, there's no rental agreement or the like in place. Also, my employer, while it will do both employment and salary notifications, isn't going to do so on Sunday, as closed. I guess in retrospect, I could have gone back home, gotten my passport out of my safe, and come back - but customer service / chat was able to save the day.

CECIL HELTON 
Rating:
5.0

this was the worst truck i every rent for u haul driver set all broke down door door was damaged and hard too close had house paint over the damage the key was hard to get in and out back of the truck was painted in white house all the stuff i rented from use over many years this truck was junk if i had to go far then the 20 miles i went and they had another truck i would have refused this one....

ronie Mertens 
Rating:
5.0

Customer did not leave a comment.

GENE ERWIN 
Rating:
5.0

Customer did not leave a comment.

ROGER WATSON 
Rating:
5.0

Customer did not leave a comment.

Pamela Shell 
Rating:
5.0

Customer did not leave a comment.

David Conrad 
Rating:
5.0

The U-Haul has something nwrong with it. I am not sure if it is an exhaust issue, transmission or some other mechanically issues but. It would take a few tries to start and it was extremely loud. It got louder with acceleration.. I could not hear the person sitting next to me. It was terrible and smelled of fumes. The location was great.. friendly and fast check in.

MARCIA MCHENRY 
Rating:
2.0

Employees informed me after the time of pick up that they were going to be closed all day.

Ashley Carter 
Rating:
5.0

The cell phone check-in didn't work, so that was frustrating. It kept telling me that my GPS said l was in the wrong location when I was standing right in front of business. So it wouldn't let me continue. Luckily they were open, and she was super nice.

robb warren 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DAVENPORT 
Rating:
5.0

Nothing, and it smelled great inside! Very cherry for the Holidays too!

Makayla Hayes 
Rating:
5.0

Nothing

Eddie Creech 
Rating:
5.0

Customer did not leave a comment.

SHAWN ROSS 
Rating:
5.0

Nothing service was perfect,friendly, fast

BARBARA STAMPER 
Rating:
3.0

Dolly i paid to rent was broken and not able to use it.

Amber Napier 
Rating:
3.0

Customer did not leave a comment.

JOHN RAMSAY 
Rating:
4.0

Customer did not leave a comment.

John Ramsay 
Rating:
4.0

The trucks are parked in a gravel lot across the road. There were other trucks there so it was obvious where to park, but there's no sign. If I went to drop off and there wasn't another truck there I wouldn't know where to leave the truck. The apron near the key drop box is much too small and narrow to park a truck.

James Fox 
Rating:
5.0

Very friendly, helpful, and efficient.

STEPHEN SKAGGS 
Rating:
5.0

The stuff was very professional and helpful. They checked us in and was happy to do so. This location really needs to be put on the website for rental returns. I didn't see the option on the website. Also the Uhaul App hasn't been working correctly for over a week. I can not see my rentals from pass to currently. Please let someone know about this. Thank you!

DEBORAH STARKS 
Rating:
5.0

The lady at the front desk was so kind and helpful! I had trouble with the app so she went out of her way to fix the problem and even loaded up the dolly we asked for, even though I told her I would load it. Her office was so clean and nicely decorated, she made me feel at home while she helped me out! I wish I got her name because she deserves a raise!

SIENNA BURGESS 
Rating:
5.0

Customer did not leave a comment.

JAMIE KIEFER 
Rating:
4.0

Customer did not leave a comment.

JORDON MOBERLY 
Rating:
5.0

It was initially unclear where I should park the truck. If they didn't have another 26' truck sitting in a vacant lot across the street I wouldn't have known where to park it, but it was not possible to park it at the actual location: no room.

JAMES FOX 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MILLER 
Rating:
3.0

Customer did not leave a comment.

Akwasi Baah 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE MOLNAR 
Rating:
5.0

Customer did not leave a comment.

TERESA AMIS 
No reviews have been submitted for this location.

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