Customer Reviews for Storage Solutions Salem
(U-Haul Neighborhood Dealer)

Rating:

5.0

Penny was an absolute delight. She went above and beyond to help me with everything. She didn't miss a beat when I had to last minute change all of the reservation on the U-Haul moving truck. I couldn't have got so much done in such little time with out her!!! Please let her know she is greatly greatly appreciated!!! Well done!!!!

Rating:

5.0

The woman who was working the desk was very kind and patient. We have a new infant at home and were late picking our truck up due to various infant issues and she was very patient and sweet.

Rating:

5.0

Penny, the manager of this location, has perfected every part of the process as far as I can tell.

Rating:

1.0

Staff was extremely rude. We got there and he was in his car. I did everything online. all we had to do is go inside and get the key. Eventhough he was right there in his car and saw me struggling, he did not move a finger and laughed at me and my husband. Finally after over 45 minutes he went inside. I did all the checkin online and had to go inside to get the key. The chat from uhaul when we checked in online said that all I need to do is get the key and tell staff that everything was done online. Staff became extremely hostile and demanded the driving license again, which was in the car. I told him I took pictures and everything was downloaded and approved and he responded "I'll tell you when it's approved" with a smirk on his face. This was a business rental and I took the card there "david Miller. I personally will never return there and nobody in my company will either. There are other places we can go to with friendly people around! This staff is the most inappropriate person with the least customer service.