Customer Reviews for Storage Solutions of Berea
(U-Haul Neighborhood Dealer)

112 comentarios

591 Paint Lick Rd   Berea, KY 40403

(859) 986-2957

Horario

  • Lunes
    9 a. m. - 4 p. m.
  • Martes
    Cerrado
  • Wed–Fri
    9 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 12 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(859) 986-2957

591 Paint Lick Rd
Berea, KY 40403

Servicios en esta ubicación:

Horario

  • Lunes
    9 a. m. - 4 p. m.
  • Martes
    Cerrado
  • Wed–Fri
    9 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 12 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Very nice proprietor...checking truck back in was a breeze. Using phone to pick up the truck was a nightmare for me...not particularly techno-saavy. Lots of restarts. Live chat was super helpful when I got stuck online.

Kay M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger C. 
Clasificación:
5.0

Truck has some concerning drivetrain noises and smells

Don F. 
Clasificación:
4.0

The power steering was messed up and popping and the truck was slipping some

JOSHUA O. 
Clasificación:
2.0

Had wrong code for lock to get key. My main problem was with the app to pick up the truck. Not user friendly at all. Took approximately an hour on the phone with customer service. Site kept crashing. I will not use it again. Very Frustrating.

Gary C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond F. 
Clasificación:
5.0

El cliente no dejó un comentario.

dawn V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles Z. 
Clasificación:
5.0

Loved the option of 24 hour drop off using mobile pickup and drop off.

MELISSA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zach D. 
Clasificación:
5.0

Wonderful folks that care about their customers!

Hank P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

drop lot fine site was closed when truck was left

dave F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mari C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen Denise M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin B. 
Clasificación:
5.0

The lady helping us gave excellent service. She was personable and friendly, and helpful. I would use this U Haul location again!!

Carol M. 
Clasificación:
5.0

My experience was very good with U-Haul would recommend this to anyone thank you

kristie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

If they are using the online system to pick up or drop off the equipment the system needs to be looked at because it keeps telling that can not complete the previous actions due to low storage but I have more than enough in my phone.

Anthony H. 
Clasificación:
1.0

The drop off location was not open.

Judy V. 
Clasificación:
4.0

Servicio al cliente de excelencia.

CECIL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christie T. 
Clasificación:
5.0

Nada

Felizitas M. 
Clasificación:
5.0

Everything was prefect, quality truck

Janice B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN G. 
Clasificación:
1.0

U-Haul not the site where I got the truck tried to charge me for damaged property that I did not damage this encounter was a nightmare I was at the site for over an hour trying to get it straightened out and they still overcharged me they charged me for a utility dolly where the strap had been cut this for rendering the utility dolly almost useless we almost lost a couple of items because of it and they still charged me for it I would not recommend U-Haul to anybody, I will not use them in the future and they still ended up overcharging me I was towed at the site that my charges would be $96 and something but they charged me $118. I will not be using U-Haul no more because of this encounter.

CONNIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY C. 
Clasificación:
5.0

Servicio amable

robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

The whole check out process - it's flawed. Refused to take my reference, and since I'm just decluttering the house to prepare for sale, there's no rental agreement or the like in place. Also, my employer, while it will do both employment and salary notifications, isn't going to do so on Sunday, as closed. I guess in retrospect, I could have gone back home, gotten my passport out of my safe, and come back - but customer service / chat was able to save the day.

CECIL H. 
Clasificación:
5.0

this was the worst truck i every rent for u haul driver set all broke down door door was damaged and hard too close had house paint over the damage the key was hard to get in and out back of the truck was painted in white house all the stuff i rented from use over many years this truck was junk if i had to go far then the 20 miles i went and they had another truck i would have refused this one....

ronie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

The U-Haul has something nwrong with it. I am not sure if it is an exhaust issue, transmission or some other mechanically issues but. It would take a few tries to start and it was extremely loud. It got louder with acceleration.. I could not hear the person sitting next to me. It was terrible and smelled of fumes. The location was great.. friendly and fast check in.

MARCIA M. 
Clasificación:
2.0

Employees informed me after the time of pick up that they were going to be closed all day.

Ashley C. 
Clasificación:
5.0

The cell phone check-in didn't work, so that was frustrating. It kept telling me that my GPS said l was in the wrong location when I was standing right in front of business. So it wouldn't let me continue. Luckily they were open, and she was super nice.

robb W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
5.0

Nothing, and it smelled great inside! Very cherry for the Holidays too!

Makayla H. 
Clasificación:
5.0

Nada

Eddie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN R. 
Clasificación:
5.0

Nothing service was perfect,friendly, fast

BARBARA S. 
Clasificación:
3.0

Dolly i paid to rent was broken and not able to use it.

Amber N. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
4.0

The trucks are parked in a gravel lot across the road. There were other trucks there so it was obvious where to park, but there's no sign. If I went to drop off and there wasn't another truck there I wouldn't know where to leave the truck. The apron near the key drop box is much too small and narrow to park a truck.

James F. 
Clasificación:
5.0

Very friendly, helpful, and efficient.

STEPHEN S. 
Clasificación:
5.0

The stuff was very professional and helpful. They checked us in and was happy to do so. This location really needs to be put on the website for rental returns. I didn't see the option on the website. Also the Uhaul App hasn't been working correctly for over a week. I can not see my rentals from pass to currently. Please let someone know about this. ¡Gracias!

DEBORAH S. 
Clasificación:
5.0

The lady at the front desk was so kind and helpful! I had trouble with the app so she went out of her way to fix the problem and even loaded up the dolly we asked for, even though I told her I would load it. Her office was so clean and nicely decorated, she made me feel at home while she helped me out! I wish I got her name because she deserves a raise!

SIENNA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORDON M. 
Clasificación:
5.0

It was initially unclear where I should park the truck. If they didn't have another 26' truck sitting in a vacant lot across the street I wouldn't have known where to park it, but it was not possible to park it at the actual location: no room.

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Akwasi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA A. 
Clasificación:
5.0

Fast rental, clean vehicles, & reasonable rates. Excellent service!

PEGGY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

sam A. 
Clasificación:
5.0

Warmer weather would be nice.

BENJAMIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

N/a

Amanda C. 
Clasificación:
5.0

She was really nice trying to help me figure out how to get checked in

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

Everyone great

JEFFREY U. 
Clasificación:
5.0

The gasket around driver entry was loose and hanging in the entry way. Easily put back in place. Right side, outside rear tire was flat, not due to tire puncture, was bad valve in stem.It was my good luck that I noticed the

ALAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

Both employees were efficient, kind, and very courteous. I hope to use this business in the future.

Albert W. 
Clasificación:
3.0

Make sure there is the equipment available at time of pick up would not have reserved if known had to change location and no dolly I don't feel a 50 dollar credit is enough for having to have people come help me because I could not lift alone

Jennifer M. 
Clasificación:
5.0

Trisha was accepting!!!!! Friendly, courteous and very prompt ... unlike the other UHaul rental near me...

FLOYD J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

cierra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill A. 
Clasificación:
5.0

Excellent service and great staff. Highly recommend for anyone and will be back if needed for future use.

BOBBY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina J. 
Clasificación:
5.0

N/C

KEVIN C. 
Clasificación:
5.0

There is a decal on the cover over the speedometer that blocks that part of the dial where one needs to see to maintain proper highway speed. ????

ALAN O. 
Clasificación:
3.0

There was no one there & the gates were locked so I wouldn't know about any of that stuff. They had a drop box for the keys.

Georgia M. 
Clasificación:
5.0

Not sure.

eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin C. 
Clasificación:
5.0

The lady at Storage Solutions was very helpful and knowledgeable.

George C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C. 
Clasificación:
5.0

This staff is very nice. Will rent all my needs from this location.

Julius M. 
Clasificación:
5.0

Thanks for being there in my time of moving need!

Bradley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

emery C. 
Clasificación:
5.0

Staff was friendly and efficient. Great experience!

William D. 
Clasificación:
1.0

Very upset customer! We have used UHaul several times and are fully aware of how things work. Have never had a problem until using this pick up location. $50.62 in additional charges were racked onto our bill for fuel related fees. This pick up location claimed that when the truck was picked up it had 1/4 tank of gas, which was completely false. It had 1/8 tank. It was returned with the same amount of fuel...1/8 tank. Will not do business with this pick up location again. Strongly considering never using UHaul again because of this!

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

This is the second time within months that I have had to rent a U Haul and dealt with this located and they are the absolute best! The make the experience easier and less stressful! Highly recommend!

Sara H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark N. 
No se han enviado comentarios para esta ubicación.

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