Customer Reviews for Storage Solutions Liberty Lake LLC
(U-Haul Neighborhood Dealer)

212 reviews

2211 N Harvard Rd   Liberty Lake, WA 99019

(509) 795-5654

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 795-5654

2211 N Harvard Rd
Liberty Lake, WA 99019

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service. Friendly and efficient. Will definitely use again.

Luke Quimby 
Rating:
5.0

Customer did not leave a comment.

Michele Tescher 
Rating:
5.0

Customer did not leave a comment.

Debra McKay 
Rating:
5.0

They are very accommodating and customer service is something they definitely take pride in. I’ve been dealing with Storage solutions off and on for 28 years I highly recommend them..

MARLA FOLKINS 
Rating:
5.0

Customer did not leave a comment.

Kimberly Moore 
Rating:
5.0

The gentleman that I was talking to about renting the truck was very professional and kind. Answered every question I had and told me step-by-step on how to return the truck. 10/10 would rent again!

Bradley Gregory 
Rating:
4.0

Customer did not leave a comment.

Craig Jones 
Rating:
5.0

The check-out and return process was very quick and easy. The truck was clean and operated flawlessly.

Bruce Izatt 
Rating:
4.0

Convienent rental location with Sm truck for short distant hauls. Makes it easy to pickup and haul things to off site storage, or buy things they do not deliver.for our location Very handy to have this service!

ALVIN CLOW 
Rating:
5.0

Customer did not leave a comment.

Jeff Sumrall 
Rating:
5.0

Exceptional friendly service! Great to work with! Flexible!

Donna Walker 
Rating:
5.0

A great example of a UHaul site. I would rent a unit to store here if I needed one. I think it is the cleanest UHaul I've seen.

David McVey 
Rating:
5.0

I was super happy with this process! It was easy to check in online and they had helpful videos if you got stuck.

Dakota Jones 
Rating:
4.0

Customer did not leave a comment.

Bret toldness 
Rating:
5.0

Customer did not leave a comment.

gary gits 
Rating:
5.0

Great service

Kimberly Bonds 
Rating:
5.0

Had a reservation for 7am pick up. We had to wait till 9am, because website said I didn't have reservation and uhall said I did. Gave us a 5 hour time frame.

Mary Pinaire 
Rating:
4.0

Customer did not leave a comment.

Brian Johnson 
Rating:
3.0

The truck was very old and had over 170,000 miles. It only got 5 miles per gallon which was ridiculous. It was dirty on the outside and very used. I will not be going to this location again.

Audra Trujillo 
Rating:
5.0

Customer did not leave a comment.

Kimberlei Wunder 
Rating:
5.0

Customer did not leave a comment.

John Honnold 
Rating:
5.0

Customer did not leave a comment.

Becky Renken 
Rating:
5.0

Super friendly and very Helpful!

Danille Brown 
Rating:
4.0

Next time you probably should take the lock off the cargo bed, I was unable to use it for whati rented it for, but made it work just using the front seat, besides that everything was excellent,in and out real quick good running truck, I will diffenitly do it again, thankyou

David Andra 
Rating:
5.0

I went in to location to reserve a truck for the next day and when i went to pick it up there was no reservation. I sat in my car for an hour (while my loaders were waiting on me) trying to make another reservation and get the keys for the truck. After 3 phone calls i got it. The ramp was covered with dried mud and it was tracked in to my new house. My garage was full of it and my floors were covered with it. I had to take more time from moving to clean it up. I need to rent it again this friday and think a discount would be the right thing to do

Denise Hargett 
Rating:
5.0

Not sure why I was charged for 6 gallons of gas to 10 miles..

Jeff Kellogg 
Rating:
5.0

Customer did not leave a comment.

Yasir Jazaeri 
Rating:
3.0

Truck died twice in the 2-3 hours I had it. It was very dirty inside the cab and smelled bad, also on paper the fuel level in the truck was very incorrect, a quarter tank less than what it said on the paper. I still filled it up but was still over charged. Friendly staff overall. Still got done what I needed to do but I’d at least like to talk to someone at this location to at least get some kind of compensation for the over charge. Or at least explain to me what it’s for.

Taylor Ray 
Rating:
5.0

Customer did not leave a comment.

Don Buhl 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Dire 
Rating:
5.0

The employees were very kind and helpful!

Emily McBride 
Rating:
5.0

Everyone was incredibly helpful, and incredibly friendly. I wish all experiences with renting would go as smoothly as this one!

Kyle Olsen 
Rating:
5.0

This location is excellent, especially the man who helped me at the counter. He knew I was frantic because I tried to use my cell to pick up my truck. I will not bother with that again! I had no idea I would need a friend to say I am me, or that I might need a passport. When you are at the location, with the moving help waiting, it is not the time to add extra requirements.

Karen Lindstrom 
Rating:
5.0

Customer did not leave a comment.

PHIL PELLERIN 
Rating:
5.0

Great customer service at this location!

Judy Greenlund 
Rating:
5.0

Customer did not leave a comment.

CHRIS BARKER 
Rating:
5.0

Customer did not leave a comment.

Curtis OHalloran 
Rating:
5.0

Customer did not leave a comment.

Ruby Harris 
Rating:
2.0

My reservation was switched from a location that had 24hr access to a location that did not. When I arrived at the new location it was not open and I was not able to pickup my equipment until the opened. When I called customer service to address this I was told I would just have to wait. When the location opened I was not able to use the app to pickup the equipment. While I had the truck it barley started everytime and on the 2nd day I had to call U-Haul roadside to have a battery replaced in the unit. Then when I went to return the unit the app wouldn't allow me to process the return either overall this was a poor experience.

CHRISTOPHER WUNDER 
Rating:
5.0

Customer did not leave a comment.

LuAnne Matthias 
Rating:
5.0

Customer did not leave a comment.

George Barsuaskas 
Rating:
5.0

Outstanding service, have had bad service at other Uhaul dealers but this dealer is the best, highly recomend.

George Barsuaskas 
Rating:
5.0

Customer did not leave a comment.

Suzanna Wraines 
Rating:
5.0

Customer did not leave a comment.

EUGENE HAMACHER 
Rating:
5.0

Customer did not leave a comment.

JOSHUA WARD 
Rating:
5.0

The staff at storage solutions on Harvard rd in liberty lake wa. were very professional and went above and beyond for me and my family,and a special shout out to Jake thank you. Mr. Burns

KENNETH BURNS 
Rating:
5.0

The staff at Storage Solutions have helped our move immensely over the last 6 months of house sale prep and moving. We have utilized the storage units, box supply and truck rental.

JOSHUA WARD 
Rating:
5.0

Customer did not leave a comment.

GORDON DIDDENS 
Rating:
5.0

Customer did not leave a comment.

Brooke Lyn Good 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS FASO 
Rating:
5.0

Nothing to improve, it was a good experience

DONALD WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

STEVEN SMITH 
Rating:
5.0

Hard to improve on the service we received. Was very satisfiedl

SAUNDRA STINSON 
Rating:
5.0

Great customer service!

BRYAN ALEXANDER 
Rating:
3.0

Customer did not leave a comment.

Steven Smith 
Rating:
5.0

Customer did not leave a comment.

MARK FLORENCE 
Rating:
3.0

Customer did not leave a comment.

Michael-Ian Hoehn 
Rating:
5.0

Customer did not leave a comment.

Robert Flint 
Rating:
5.0

Customer did not leave a comment.

DENNIS KEITH GRUBE 
Rating:
5.0

Very friendly, efficient and helpful staff.

STANLEY CARL MC LEAN 
Rating:
5.0

Customer did not leave a comment.

Edward Fay 
Rating:
5.0

Customer did not leave a comment.

Pearl Buchanan 
Rating:
5.0

Pull the van out so it would be easy get in and leave easily.

Patrick Miskelly 
Rating:
5.0

Customer did not leave a comment.

Duane Wilson 
Rating:
5.0

Customer did not leave a comment.

Moraima Phillips 
Rating:
5.0

Very pleased with service and people who helped. Thank-you!

Kirsten A Van Dijen 
Rating:
5.0

Customer did not leave a comment.

Roy Vervair 
Rating:
5.0

Fabulous experience!! Jacob was amazing and super helpful!!

Kelly Phillips 
Rating:
5.0

Customer did not leave a comment.

TODD ADDIS WILSON 
Rating:
5.0

The only thing I can think of is to let people drop the vehicles off closest to them without a huge charge. It makes it stressful when you’ve had a long day of packing, moving unpacking, and then having to go 20 minutes back to where you started to just drop off the truck.

casandra bond 
Rating:
5.0

Treat every customer the way you treated me 😁

RICHARD ROWBOTHAM 
Rating:
5.0

Excellent experience from start to finish! Professional and caring! Thanks for all your help!

William Reese 
Rating:
5.0

Customer did not leave a comment.

Jerry Long 
Rating:
5.0

Customer did not leave a comment.

Denia Correa 
Rating:
4.0

I enjoyed the experience with John. He was helpful and friendly. Not connected to that, when I went to fill the gas tank up after a 30 mile trip, I put in $14.00 and stopped to check the tank and it was way above the amount I started with. I am sure that I could have kept pumping gas into it and made it way more expense to me. It was not full when I picked it up. SUPER not happy about that! Otherwise......

David Ballard 
Rating:
1.0

you can actually contact your customers when you make billing errors on their account, advising them that you mischarged them, and had to credit it back, instead of trying to rerun the card for a new payment, before the first one has even been credited back, and let them know you made a mistake instead of hiding it!!!! So shady, I still haven’t gotten a call back from the area supervisor, despite requests. This is completely unprofessional and unacceptable service!!! And you are still trying to charge ME a $30 late fee for YOUR mistake!!!!!! Ridiculous!!!

Danica Hendricks 
Rating:
5.0

Great service, great employees, just keep doing what you are doing.

Thomas McCain 
Rating:
5.0

Very convenient location for me plus the online reservation and check in made it even faster

Kyle Olson 
Rating:
5.0

Customer did not leave a comment.

Steven Peters 
Rating:
5.0

Customer did not leave a comment.

Robin Miller 
Rating:
5.0

Customer did not leave a comment.

Robin Miller 
Rating:
5.0

Dash plastic rattles a lot. Wipers are bad hard to see at night while trying to drive in the rain

Jamie Nelson 
Rating:
5.0

This location was fantastic, the staff was great, the facility was clean and well maintained!

tim sothen 
Rating:
5.0

Jenna from this location even adjusted her work time on Saturday to come in early and accommodate our moving schedule. She made he checkout/in the process absolutely seamless and efficient - a wonderful experience!

Matthew Lambert 
Rating:
5.0

Customer did not leave a comment.

ERNEST MACE 
Rating:
5.0

Customer did not leave a comment.

Steve Peterson 
Rating:
5.0

Customer did not leave a comment.

Juan Ruiz 
Rating:
5.0

Friendly staff and easy pickup/drop off.

Diana Lake 
Rating:
5.0

Customer did not leave a comment.

David Eck 
Rating:
5.0

Customer did not leave a comment.

Larry Main 
Rating:
5.0

STORAGE SOLUTIONS Managers were knowledgeable, friendly and very accommodating

Brian Layton 
Rating:
3.0

9

Amanda Maroney 
Rating:
5.0

Excellent service, friendly employees, and clean equipment and location. Highly recommended!!

Eric Foster 
Rating:
5.0

Customer did not leave a comment.

Phillip Mazurik 
Rating:
1.0

I went 30 miles and payed $21.00 for gas plus $84.00. Way too expensive. I dont like to complain but there was no excuse for this. No military discount. Dirty windshield. Not much attention to detail.

Chris Mcfarland 
Rating:
5.0

Nothing

Scott Wilson 
Rating:
5.0

Customer did not leave a comment.

Gregory Desautel 
Rating:
5.0

Customer did not leave a comment.

Mary Wurtz 
Rating:
5.0

Customer did not leave a comment.

Gregory Desautel 
Rating:
5.0

Customer did not leave a comment.

Mimi Strom 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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