I think everything was perfect and the staff were easy going and professional making the process of renting and understanding the process efficient. Rental units were in great shape.
MATTHEW B
Customer Reviews for Storage Solution Honolulu LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well for me it's a wonderful service that I got and keep it up for the good service
Sonny AGreat customer service at the front desk check I'm from David..thanks again for taking the time to explain everything.
Gabriel OJust want to say that David was excellent and you guys should be proud to have someone like him on your team
Brandon Mjust wish it had a dolly and moving blankets. If i would've known i would've brought some with me.
angela lA few things I was concerned with. The check engine light was on in the truck and the safety sticker and registration sticker on the truck were expired. Last thing I need is to get pulled over and ticketed for that. It should be updated.
Chantelle BDavid was really good service and very nice to work with
Brandon MAlways friendly
Bianca ANothing--everyone was very helpful and kind. I needed to switch from a truck to a van since the truck was a little too big for me to drive and the associate made it simple to do this rental exchange.
Jill CCustomer service is always outstanding. Very friendly and helpful staff. I would recommend this location to anyone.
Ashley SN/A
Christian PThe agent was very friendly and knowledgeable of all questions I asked good job👍
Miguel AFriendly, fast, exceptional service! We always come to this
Cassandra LWas quick transaction. Not much paper work. Very friendly people
Jesse DNo recommendations. Everything was good. Both pickup and return. Smooth.
Raymond PNone. Everything went perfect. Thank you.
Aaron AVery professional in checking in.
Andre HEveryone at this location is friendly and very helpful! Love that there’s ample parking!
Liana CHave better signage as to where you are located.
Cara SVehicles are parked so close together that it’s hard to get out of parking place. Customer service is, however, exceptional. Ownership is lacking.
Dan RExcellent service very friendly and informative representative. Will always come here. In fact already made a reservation for Friday. Thank you
Sandra MI will definitely use this company whenever I need or if my family and friends needs this service. Customer service is superb. Very friendly. thank you.
Ramona CWe were very pleased with the service in their office. Using the U-Haul, we were able to load and unload everything from two homes in 24 hours!
Gina TExcellent service , very humble and courteous
Brian CIt’s awesome they’re all doing great job
Jon JIncorrect hours - no drop off allowed after 6pm. Franchise is not operating up to corporate standards
Matthew H5 minutes after leaving the tire blew. Waited two hours on the side of H2 to get it fixed. Once fixed the road side assistance rep noticed it was a bad plug in the tire. After all that there was no compensation and paid full price. Not happy Uhaul
Joshua WThe staff were very friendly and outgoing, made me feel comfortable and welcome. The vehicle was available early do I received a call that I could pick it up early; this made my day!
Jimmy HThe rental agent is excellent!!
Darren HKeep up great service. Mahalo
Warren LGreat customer service thank you so much!
James SJust all went good, thank you Sandy
Sandra DFriendly staff. Easy process.
Cynthia TWas fast and convenient. Very friendly atmosphere. Would definitely rent again
Kenny T24/7 check in did not work. Office staff were friendly, helpful, efficient and helped me check in. The generic instructions for additional identification using the 24/7 app did not apply to their business so please make that adjustment at your corporate level and save the next person the hassle.
LYNNE WGet the vehicles safety check updated. Put more visible signs up.
Kiana-Lynn WNothing really customer service was really helpful and friendly
Bruce SEveryone was very nice and accommodating. Thank you and I will recommend you to anyone who’s looking for a truck.
Susan WShan was great, informative and very patient with me.
shawn fTire pressure was low, interior and exterior was dirty, and no windshield wiper fluid.
JACOB AGreat staff and convenient location. Will definitely do business here again!
Kealalaulii GExcellent customer service! Thank you Storage Solutions Honolulu!
Steven WAwesome customer service, thank you
Paulette DHave more space between vehicles.
Benefico GRented a 15' truck w/ramp. Ramp was very useful. Great service and support. No issues to report.
Cyrus CTrucks need washer fluid for the windshield. Windows are hard to see thru. Idk if that can be helped but that was the only problem. Everything else was good, service and truck.
kenneth mthe staff is very friendly and kind. they smile :-) even if they are not the one immediately helping me, which I find is rare now days
Charlotte Npersonally you guys. (the company) ROCK 101+ . thank you 🙏🏽
Les NWorkers need to give all information...workers also need to improve on taking proper information from customers..
Melissa pAmazing, fast, informative, and very professional staff. The facility was also immaculate and the van was perfect for hauling what I needed.
Vickiana FIf u need one good truck they get um. If u need great customer service they get um. If u need one bad time with no mo great customer service and bad truck no come hea
Elijah GTeam provided excellent customer
Rebbia PAgent at desk on 9/30/23 (I don’t remember his name) was amazing and does a great job. He went out of his way to try to help me find a solution to the logistical problems for my rental truck due to needing to return after hours. It turned out to work out but I appreciate his effort to try to mitigate the situation.
Madison W