The lady was good. But the customer support is messed up.Susan A.
Customer Reviews for Storage Solution Fontana
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Donnell H.
Customer did not leave a comment.ALICIA S.
This facility was not notified to receive my return but the Woman in charge was awesome, very helpful and professional and took care of the return .Mary E.
Customer did not leave a comment.ALEJANDRA Q.
Have more trucksAntonio V.
Customer did not leave a comment.ROBERT O.
My Share 24/7 was not activated when I arrived at 08:30 am. The office didn't open until 09:30 am. I contacted customer service and she explained I was set up for Share 24/7 but for some odd reason, it wasn't saved. The keys were in the lock box. Interesting enough, the office personnel opened up at 09:00 am and not 09:30 am as stated. Office personnel was very nice. She was the only positive review for me.KIMBERLY A.
Customer did not leave a comment.Carlos A.
keeping good serviceSergio C.
Overcharged for fuel and the service person couldnt modify the processingCHRISTOPHER M.
Customer did not leave a comment.EDGAR G.
Customer did not leave a comment.MELVIN Q.
All was very goodLARRY J.
Customer did not leave a comment.CECILIA J.
Customer did not leave a comment.Nicole M.
Customer did not leave a comment.ALEXANDER H.
Person was absent . Did online checking.RAJDEEP SINGH S.
Customer did not leave a comment.Laura M.
Customer did not leave a comment.salvador R.
Emily was extremely helpful and polite. She took care of my rental drop off in no time, excellent customer service and great sense of humor!Luis P.
The link took time to load but overall the process was easyAshley S.
Customer did not leave a comment.MARJORIE G.
You did great. I was in and out in 10 minutes. Great customer service.MARJORIE G.
Customer did not leave a comment.MARTIN D.
We are having issues leaving the truck. The lock it came with will not lock in order for us to lock the truck. Wait time for U-Haul customer service is 10-15 minutes. Ridiculous. Will never go with U-Haul ever again. Too complicated.Jessica H.
Customer did not leave a comment.Tawaun C.
Customer did not leave a comment.Ever M.
Customer did not leave a comment.Diana R.
Customer did not leave a comment.James S.
Great service , Great experienceCarlos C.
Initial appointment issues due to out of service vehicle, one hour delay... next vehicle has a slipping transmission, security questionable. Our experience was terrible,Theo S.
keep doing a good jobDangelo H.
Great Customer Service would Love to go back :)Erandenid G.
Mileage was incorrect on truck on ck out gas was incorrect on ck out Pictures sent Truck was filthy inside and out We swept it out and cleaned up the truck in back and in cab I will never use that place again!!!!!!Regina G.
Customer did not leave a comment.cornelia S.
Good Job everyone!Neil P.
Customer did not leave a comment.Jae L.
Customer did not leave a comment.ruth A.
Customer did not leave a comment.justin M.
Customer did not leave a comment.Dorothy T.
Customer did not leave a comment.William H.
Customer did not leave a comment.Melinda T.
I cannot view my contract. I don't understand why additional amount was moved from my account. I feel this should be available.Dorothy T.
Staff was great, I got there within 10 minutes of closing and she was still incredibly polite. I didn't see any improvements necessary from my experience.Lyndsey F.
Customer did not leave a comment.Amanda R.
Customer did not leave a comment.Adam C.
Customer did not leave a comment.leana I.
There is nothing that needs to improve, Alexis V. did i excellent job, she answered all my questions and was very helpfull.Rudy D.
Customer did not leave a comment.Danielle B.
The Customer Service was on point! Thanks again.Bradley K.
the office was clean and so was the uhaul...the receptionist was professional, friendly, and very nice...will recommend this location to anyone!Twanda T.
Customer did not leave a comment.George S.
Customer did not leave a comment.NESTER R.
Customer did not leave a comment.Stephanie S.
Customer did not leave a comment.Wentao D.
Nice Costumer ServiceLorenzo R.
Customer did not leave a comment.Fermin G.
My experience was great. I honestly don't believe you can improve on. The staff at the location was very informative and nice.Angela V.
Customer service was great and very well attitudeCLEOPHUS J.
If you can be open on Sundays on more locations that will be great!Jose B.
Highly recommended!!SILVANA M.
Alexis was great !Nicole C.
When I picked the truck at the location immediately when I open the front door, the truck reeked of cigarette smoke. The previous driver was a heavy smoker. I'm extremely disappointed because I let the location aware and they couldn't help me out because they didn't have another truck for rent and after calling customer service the operator on the other end was extremely rude and made me feel Uhaul doesn't care to provide excellent customer service to their customers. So for sure in the future I won't be renting from Uhaul, unless you can make stricter rules about not smoking inside the trucks.Ricardo M.
I was charged for extra mileage. However, my total trip was under the 114 miles I was allotted. Here is a link to my total trip: tinyurl.com/ybuvtl5w My trip was ~65 miles. There is no way my trip reached anywhere close to 126 miles. I would like my money back.jesus J.
Customer did not leave a comment.Derek B.
The lady servicing me was awesome...thanks!!!Lester J.
Drop off went smoothlyMaricel G.
Customer did not leave a comment.Melanie Z.
The only unexpected problem I had was that I was told when I checked in that my card couldn't be used for payment because it's pre-paid debit card. I booked online and didn't get notified at that time. Luckily I was able to give a cash deposit and was able to leave my car while I moved. I didn't have help and I'm thankful for the kindness and service I received.Martha W.
Awesome customer service, thank youmatthew B.
The staff, Alexis, was very helpful and professional. She made sure my needs were met.Regina B.
Great customer service!janice D.
This location did not have the appliance dolly that I requested, which was very inconvenient. But Alexis provided great customer service and the truck was in good condition. This location was the second one I had to go to yesterday because the one closer to me did not have the truck at the appointed time almost 3 hours earlier. Because of that, I had to load the truck at night, which I was not pleased about.kinwa L.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Silvia B.
Improve your parking area for customers.Arthur M.
Customer did not leave a comment.ANGIE C.
Customer did not leave a comment.Felix J.
Customer did not leave a comment.mark V.
They were very helpfulJUAN O.
Customer Service was very good. Explained everything well.Randolph G D.
Customer did not leave a comment.CARLOS B.
The truck we rented had no gas cap, we were not told that it was missing, so we drove back to the location to see if we could get the missing gas cap or switch out trucks. We were told "oh we know it's missing." My question is if the location knew it was missing, shouldn't they have mentioned that to the people renting it? Not to mention I was charged for the additional 4 miles I was over (even though the 4 miles was used going back to the rental place)JANNICE J.
Customer did not leave a comment.Fredick H.
Customer did not leave a comment.ELIZABETH C.
Clerk was extremely pleasant and helpful. However, she was not adequately trained to use the P.O.S. for online rental reservations or equipment return. It took 15 minutes and off site phone guidance to complete the pick-up process and 20 minutes for the turn-in.Joseph M.
Customer did not leave a comment.WHITNEY H.
Great customer service!!ZINNIA G.
Customer did not leave a comment.TAMMIE D.
Customer did not leave a comment.JACK A.
It was a very good exerience and gret customer service.JULIE W.
Customer did not leave a comment.Maynor V.
The staff was extremely helpful and polite. Best experience with u-haul yetANDREA B.
Customer did not leave a comment.Daniel D.
Person that we rented from was very nice & explained everything thoroughly. Would definately rent from here again.BRUCE C.
Customer did not leave a comment.CLARENCE F.
Customer did not leave a comment.JUAN B.
Excellent customer service and top notch equipment. Great experience overall.PAM M.
The truck was not there at 10am as it was supposed to be. We had to call and wake the person up to get the truck. We didn't actually get the truck until after 11am. The man there said he forgot.JAMES W.