Customer Reviews for Storage Solution Fontana
(U-Haul Neighborhood Dealer)

110 comentarios

8004 Palmetto Av   Fontana, CA 92336
(North of Foothill Blvd on Palmetto ave)

(909) 427-8062

Horarios de la ubicación

  • Lun.- sáb.: 9:30 a. m. - 5:30 p. m.
  • Dom.: 10 a. m. - 4:30 p. m.

Servicios en esta ubicación:

Contáctanos

(909) 427-8062

8004 Palmetto Av
Fontana, CA 92336
(North of Foothill Blvd on Palmetto ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- sáb.: 9:30 a. m. - 5:30 p. m.
  • Dom.: 10 a. m. - 4:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Be truthful in how you rent the product. If you advertise a daily rate it is false advertising to only allott 6 hours for use. I was charged 2 daily rates in one day because I needed extra time and Uhaul only gave 6 hours even though I paid a full daily rate. That is not right!

Carl M. 
Clasificación:
1.0

have gas in the uhaul. not having a lying rep call me. give better training to the people who are giving out to rent

stephanie C. 
Clasificación:
1.0

Customer service was super low

Omar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

micheal D. 
Clasificación:
5.0

Nothing and Olivia was very nice and knowledgeable Thank You

alexandra C. 
Clasificación:
3.0

El cliente no dejó un comentario.

RAY C. 
Clasificación:
5.0

The personnel was great

ALISA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex R. 
Clasificación:
2.0

The lady was good. But the customer support is messed up.

Susan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnell H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALICIA S. 
Clasificación:
5.0

This facility was not notified to receive my return but the Woman in charge was awesome, very helpful and professional and took care of the return .

Mary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRA Q. 
Clasificación:
5.0

Have more trucks

Antonio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT O. 
Clasificación:
3.0

My Share 24/7 was not activated when I arrived at 08:30 am. The office didn't open until 09:30 am. I contacted customer service and she explained I was set up for Share 24/7 but for some odd reason, it wasn't saved. The keys were in the lock box. Interesting enough, the office personnel opened up at 09:00 am and not 09:30 am as stated. Office personnel was very nice. She was the only positive review for me.

KIMBERLY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos A. 
Clasificación:
5.0

keeping good service

Sergio C. 
Clasificación:
4.0

Overcharged for fuel and the service person couldnt modify the processing

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN Q. 
Clasificación:
5.0

All was very good

LARRY J. 
Clasificación:
3.0

El cliente no dejó un comentario.

CECILIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER H. 
Clasificación:
4.0

Person was absent . Did online checking.

RAJDEEP SINGH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M. 
Clasificación:
5.0

El cliente no dejó un comentario.

salvador R. 
Clasificación:
5.0

Emily was extremely helpful and polite. She took care of my rental drop off in no time, excellent customer service and great sense of humor!

Luis P. 
Clasificación:
4.0

The link took time to load but overall the process was easy

Ashley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARJORIE G. 
Clasificación:
5.0

You did great. I was in and out in 10 minutes. Great customer service.

MARJORIE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARTIN D. 
Clasificación:
1.0

We are having issues leaving the truck. The lock it came with will not lock in order for us to lock the truck. Wait time for U-Haul customer service is 10-15 minutes. Ridiculous. Will never go with U-Haul ever again. Too complicated.

Jessica H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tawaun C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ever M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Great service , Great experience

Carlos C. 
Clasificación:
5.0

Initial appointment issues due to out of service vehicle, one hour delay... next vehicle has a slipping transmission, security questionable. Our experience was terrible,

Theo S. 
Clasificación:
5.0

keep doing a good job

Dangelo H. 
Clasificación:
5.0

Great Customer Service would Love to go back :)

Erandenid G. 
Clasificación:
1.0

Mileage was incorrect on truck on ck out gas was incorrect on ck out Pictures sent Truck was filthy inside and out We swept it out and cleaned up the truck in back and in cab I will never use that place again!!!!!!

Regina G. 
Clasificación:
3.0

El cliente no dejó un comentario.

cornelia S. 
Clasificación:
5.0

Good Job everyone!

Neil P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jae L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ruth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

justin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorothy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda T. 
Clasificación:
3.0

I cannot view my contract. I don't understand why additional amount was moved from my account. I feel this should be available.

Dorothy T. 
Clasificación:
5.0

Staff was great, I got there within 10 minutes of closing and she was still incredibly polite. I didn't see any improvements necessary from my experience.

Lyndsey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Adam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

leana I. 
Clasificación:
5.0

There is nothing that needs to improve, Alexis V. did i excellent job, she answered all my questions and was very helpfull.

Rudy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle B. 
Clasificación:
4.0

The Customer Service was on point! Thanks again.

Bradley K. 
Clasificación:
5.0

the office was clean and so was the uhaul...the receptionist was professional, friendly, and very nice...will recommend this location to anyone!

Twanda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NESTER R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wentao D. 
Clasificación:
5.0

Nice Costumer Service

Lorenzo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fermin G. 
Clasificación:
5.0

My experience was great. I honestly don't believe you can improve on. The staff at the location was very informative and nice.

Angela V. 
Clasificación:
5.0

Customer service was great and very well attitude

CLEOPHUS J. 
Clasificación:
4.0

If you can be open on Sundays on more locations that will be great!

Jose B. 
Clasificación:
5.0

Highly recommended!!

SILVANA M. 
Clasificación:
5.0

Alexis was great !

Nicole C. 
Clasificación:
3.0

When I picked the truck at the location immediately when I open the front door, the truck reeked of cigarette smoke. The previous driver was a heavy smoker. I'm extremely disappointed because I let the location aware and they couldn't help me out because they didn't have another truck for rent and after calling customer service the operator on the other end was extremely rude and made me feel Uhaul doesn't care to provide excellent customer service to their customers. So for sure in the future I won't be renting from Uhaul, unless you can make stricter rules about not smoking inside the trucks.

Ricardo M. 
Clasificación:
3.0

I was charged for extra mileage. However, my total trip was under the 114 miles I was allotted. Here is a link to my total trip: tinyurl.com/ybuvtl5w My trip was ~65 miles. There is no way my trip reached anywhere close to 126 miles. I would like my money back.

jesus J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek B. 
Clasificación:
5.0

The lady servicing me was awesome...thanks!!!

Lester J. 
Clasificación:
4.0

Drop off went smoothly

Maricel G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melanie Z. 
Clasificación:
5.0

The only unexpected problem I had was that I was told when I checked in that my card couldn't be used for payment because it's pre-paid debit card. I booked online and didn't get notified at that time. Luckily I was able to give a cash deposit and was able to leave my car while I moved. I didn't have help and I'm thankful for the kindness and service I received.

Martha W. 
Clasificación:
5.0

Awesome customer service, thank you

matthew B. 
Clasificación:
4.0

The staff, Alexis, was very helpful and professional. She made sure my needs were met.

Regina B. 
Clasificación:
5.0

Great customer service!

janice D. 
Clasificación:
5.0

This location did not have the appliance dolly that I requested, which was very inconvenient. But Alexis provided great customer service and the truck was in good condition. This location was the second one I had to go to yesterday because the one closer to me did not have the truck at the appointed time almost 3 hours earlier. Because of that, I had to load the truck at night, which I was not pleased about.

kinwa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Silvia B. 
Clasificación:
4.0

Improve your parking area for customers.

Arthur M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix J. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark V. 
Clasificación:
5.0

They were very helpful

JUAN O. 
Clasificación:
4.0

Customer Service was very good. Explained everything well.

Randolph G D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS B. 
Clasificación:
3.0

The truck we rented had no gas cap, we were not told that it was missing, so we drove back to the location to see if we could get the missing gas cap or switch out trucks. We were told "oh we know it's missing." My question is if the location knew it was missing, shouldn't they have mentioned that to the people renting it? Not to mention I was charged for the additional 4 miles I was over (even though the 4 miles was used going back to the rental place)

JANNICE J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fredick H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ELIZABETH C. 
Clasificación:
2.0

Clerk was extremely pleasant and helpful. However, she was not adequately trained to use the P.O.S. for online rental reservations or equipment return. It took 15 minutes and off site phone guidance to complete the pick-up process and 20 minutes for the turn-in.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WHITNEY H. 
Clasificación:
5.0

Great customer service!!

ZINNIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK A. 
No se han enviado comentarios para esta ubicación.

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