They charged me daily then afterwards charged me againAlvin M.
Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I thank him for opening early for me.Ronald A.
There was nasty trash in the back of the truck when I got home with it and opened the back up. I have a picture but would not allow me to post hereJames H.
El cliente no dejó un comentario.Anna S.
El cliente no dejó un comentario.Dorell L.
El cliente no dejó un comentario.THOMAS S.
El cliente no dejó un comentario.Joseph L.
The guy wasn't pleasant and he was rude. I very disappointed about the charges that was charged to me. First of all you all charged me for fuel that I had already put the gas back into the vehicle. I sent pictures of the gas that was purchased. And another charge that was added. Then I was told I have to wait 3 days before I can talk to a manager about a charge that I wasn't aware of. I want ever do anymore business with uhaul ever again. This is how you treat your customers. I'm going to make sure that I let everyone know not to do business with uhaul.Cheryl H.
I specifically declined the equipment insurance but they added it anyways.Phillip H.
Cab of truck had strong cigarette smell and back of truck had not been swept out.Daniel C.
El cliente no dejó un comentario.Jeffery W.
I was charged for 2 days when I picked up right at store close and returned before they opened. I was charged for pads tgat I was never hiven due to not in store inventory and now im charged fir not returning them. I have another charge of $47.13 with no explinations or notifications. I want these reversed.ROBERT L.
El cliente no dejó un comentario.Joseph W.
El cliente no dejó un comentario.VINAY M.
Interior of truck was muddy and filthyMark H.
Staff were helpful and provided assistance readily with the drop-off procedure.Timothy M.
The gentleman here was super nice, and if anyone is persistent about using Uhaul, I would recommend him...I'm using Penske from now on myself!Steven G.
El cliente no dejó un comentario.Marcia S.
El cliente no dejó un comentario.Russell G.
Returned truck exactly on fuel gauge. Where truck was parked it was leaning heavy to one side. Guy couldn't check fuel gauge till next morning because uhaul system was down. Was charged extra for gas as it Was returned on same leveljames K.
El cliente no dejó un comentario.Yanetta B.
The attendant was very nice and professional, however, the truck was dirty inside and the parked location of the truck was in mud.Charles R.
Love the Park Ave U-Haul because the guy there always takes care of my truck needs! Very kind and smartDeborah C.
They never gave us a receipt when returning the vehicle and stated it would be on my email. We were overcharged on mileage by at least 50 miles and I cannot dispute because I was not smart enough to check prior to leaving the site. I tracked all of the mileage after and we were DEFINITELY taken for a ride. They also added a $15 charge for rental above the agreement made. So a local use, which we were led to believe would be about$100 was double that! This place is an absolute rip off.Tina A.
Most definitely will I mention to my friend and family.Elizabeth D.
El cliente no dejó un comentario.Treasa H.
Get bigger trucksJoseph O.
I don't recommend things to people unless asked.Eric B.
El cliente no dejó un comentario.randy H.
El cliente no dejó un comentario.Barrett L.
they did not have a good grasp of the UHaul process of taking a photo of the customers ID and updating with Corporate. In addition, the app to upload the ID was not an easy process.Scott D.
Needed a light hand truck to move granddaughter into new dorm at college. It took about as long to rent the unit as it did to use it. Complicated process. I assume that if needed again, I would not have to go through the same process. Also, the rental was for 24 hours. Didn't need it for that long and business was closed when I returned it. There was no â€œsecureâ€ way to return the unit. My only option was to lift it over the security fence and the push it as much out of sight as possible. I took a photo showing my wrist watch on one side of fence and hand truck laying on other side of fence as proof of return and headed home, 3 and 1/2 hours away. Called next morning to confirm hand truck was safely returned.Gene R.
Terrible service..... Mileage issue and very, very, very poor customer relations. I will rent penske from now on, even though o have rented numerous times with uhaul in past.......joe G.
The gentleman checking me out did not know how to complete the form on the computer. It took about :30 and two calls to a supervisor to accomplish the task.Lee D.
El cliente no dejó un comentario.Bradley S.
El cliente no dejó un comentario.Tabitha V.
El cliente no dejó un comentario.Brian T.
The lady was kind of rude. Said she didn't have anyone bringing a truck back I showed her my paperwork. And rudely she ok that is all I need from you. So I left. I have gotten many uhals and I didn't use all of the miles I was given and didn't get offered a rembusmint or checked if I went over.Katie B.
El cliente no dejó un comentario.Michelle J.
Great worker, accommodated in every way thank youDeborah P.
El cliente no dejó un comentario.RODNEY L.
Always a pleasure using uhaulDarren M.
El cliente no dejó un comentario.Raymond A.
El cliente no dejó un comentario.Ariana S.
I hired moving help (labor) for our move via Uhaul. I paid for 3 movers. The movers were 2.5 hrs late (said they had been double booked). Also, it was a man with his 5 sons. Two of the sons seemed to be under legal working age. I would guess age 10 and 12. Another I could not tell but he was still younger than 18 for sure. I was surprised and concerned and feel that child labor laws would prohibit this. I would like to know unhaul has looked into this and made sure all relevant laws are being followed.Kimberly C.
Van was very dirty and had an aweful smell!!!!David A.
El cliente no dejó un comentario.Matthew L.
El cliente no dejó un comentario.HENRY D.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.Leshun G.
Very pleased with the rental and the professionalism of the staff.Anthony C.
El cliente no dejó un comentario.carmen G.
My order was to be at 8am on 8-4-18. On 8-3-18 I got a call telling me that the local office could not fulfill the order at 8am. Said they needed to change time til 8:30am. I showed up at 8:30am on 8-4-18 and no one was there to meet me. I called customer service and was told that I would receive fifty dollar credit. When the local employee finally showed up at 9 AM to complete my transaction they refused to honor the $50 credit and charged me the full price anyway as of today I still have not received the $50 credit I was told that I would receive for the inconvenience of the missed appointmentpaul H.
I would like to say your representative, was very professional and helpful in providing a clear explanation of the rental processes. My only concern was with the urine odor in the cargo van. Thank you, Mary ReedMary R.
El cliente no dejó un comentario.Ethan B.
good location and serviceRandall R.
El cliente no dejó un comentario.Scott R.
El cliente no dejó un comentario.Julie G.
I appreciated the customer service and how the representative offered to help out it in my car. Very helpful.dorothy S.
The van was exactly what we needed. The price was reasonable. It wasn't immaculate but not really an issue.William S. M.