Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)

Rating:

5.0

The location was great but did not have any of the additional supplies I needed so I had to make other arrangements - be aware this location does not have things like moving blankets, etc.

Rating:

4.0

They were closed so we put keys in drop box and left. But it was easily accessible.

Rating:

1.0

I had rented a 20' Uhaul Truck from uhaul.com and went to pick it up this morning. This contract was for a "Mobile Based Pickup" from Storage Sense located at 2220 Park Drive, Chattanooga, TN. 37421. When I arrived I could easily see the truck behind a locked fence and proceeded to follow another automobile into the facility. There were no keys available for the truck and I ended up calling Uhaul @ 833.399.0504 and was on the phone with Customer Service for 14 minutes. I explained my situation, clearly stated this was a mobile pickup and Storage Sense was not open until 9:00am. I was paying (4) movers @ the rate of $25.00 per hour so this was very costly not to be able to pick up the truck and drive it as the contract stated. Your Customer Service representative was very polite and professional and apologized for the Uhaul error. She also told me I would be credited for $50.00 for the mistake clearly caused by Uhaul. As of this evening I have not received the Credit and my bill still stands @ $92.81 as it was invoiced at 2:04PM today. Bottom line, Uhaul broke the contractual agreement and I would like the $50.00 credit immediately to the Debit card I used with the reservation. Please contact me should you have ANY questions @ 423.298.7979 or by email @ fblair@gmail.com to resolve this problem. Thank you, Frank Blair

Rating:

3.0

I am a 58 year old woman and I rented a dolly with my truck. They did not load it up for me and I could hardly get it in there. If there going to rent equipment then they should have it loaded when you get the rental.

Rating:

5.0

Make your trucks interior able to work with all ratchet straps.

Rating:

1.0

They charged me daily then afterwards charged me again

Rating:

5.0

I thank him for opening early for me.

Rating:

4.0

There was nasty trash in the back of the truck when I got home with it and opened the back up. I have a picture but would not allow me to post here

Rating:

1.0

The guy wasn’t pleasant and he was rude. I very disappointed about the charges that was charged to me. First of all you all charged me for fuel that I had already put the gas back into the vehicle. I sent pictures of the gas that was purchased. And another charge that was added. Then I was told I have to wait 3 days before I can talk to a manager about a charge that I wasn’t aware of. I want ever do anymore business with uhaul ever again. This is how you treat your customers. I’m going to make sure that I let everyone know not to do business with uhaul.

Rating:

1.0

I specifically declined the equipment insurance but they added it anyways.

Rating:

4.0

Cab of truck had strong cigarette smell and back of truck had not been swept out.

Rating:

1.0

I was charged for 2 days when I picked up right at store close and returned before they opened. I was charged for pads tgat I was never hiven due to not in store inventory and now im charged fir not returning them. I have another charge of $47.13 with no explinations or notifications. I want these reversed.

Rating:

4.0

Interior of truck was muddy and filthy

Rating:

5.0

Staff were helpful and provided assistance readily with the drop-off procedure.

Rating:

5.0

The gentleman here was super nice, and if anyone is persistent about using Uhaul, I would recommend him...I'm using Penske from now on myself!

Rating:

2.0

Returned truck exactly on fuel gauge. Where truck was parked it was leaning heavy to one side. Guy couldn't check fuel gauge till next morning because uhaul system was down. Was charged extra for gas as it Was returned on same level

Rating:

5.0

None

Rating:

5.0

The attendant was very nice and professional, however, the truck was dirty inside and the parked location of the truck was in mud.

Rating:

5.0

Love the Park Ave U-Haul because the guy there always takes care of my truck needs! Very kind and smart

Rating:

1.0

They never gave us a receipt when returning the vehicle and stated it would be on my email. We were overcharged on mileage by at least 50 miles and I cannot dispute because I was not smart enough to check prior to leaving the site. I tracked all of the mileage after and we were DEFINITELY taken for a ride. They also added a $15 charge for rental above the agreement made. So a local use, which we were led to believe would be about$100 was double that! This place is an absolute rip off.

Rating:

5.0

Most definitely will I mention to my friend and family.

Rating:

5.0

Get bigger trucks

Rating:

5.0

I don’t recommend things to people unless asked.

Rating:

4.0

they did not have a good grasp of the UHaul process of taking a photo of the customers ID and updating with Corporate. In addition, the app to upload the ID was not an easy process.

Rating:

4.0

Needed a light hand truck to move granddaughter into new dorm at college. It took about as long to rent the unit as it did to use it. Complicated process. I assume that if needed again, I would not have to go through the same process. Also, the rental was for 24 hours. Didn’t need it for that long and business was closed when I returned it. There was no “secure” way to return the unit. My only option was to lift it over the security fence and the push it as much out of sight as possible. I took a photo showing my wrist watch on one side of fence and hand truck laying on other side of fence as proof of return and headed home, 3 and 1/2 hours away. Called next morning to confirm hand truck was safely returned.

Rating:

1.0

Terrible service..... Mileage issue and very, very, very poor customer relations. I will rent penske from now on, even though o have rented numerous times with uhaul in past.......

Rating:

3.0

The gentleman checking me out did not know how to complete the form on the computer. It took about :30 and two calls to a supervisor to accomplish the task.

Rating:

3.0

The lady was kind of rude. Said she didn't have anyone bringing a truck back I showed her my paperwork. And rudely she ok that is all I need from you. So I left. I have gotten many uhals and I didn't use all of the miles I was given and didn't get offered a rembusmint or checked if I went over.

Rating:

5.0

Great worker, accommodated in every way thank you

Rating:

5.0

Always a pleasure using uhaul

Rating:

5.0

I hired moving help (labor) for our move via Uhaul. I paid for 3 movers. The movers were 2.5 hrs late (said they had been double booked). Also, it was a man with his 5 sons. Two of the sons seemed to be under legal working age. I would guess age 10 and 12. Another I could not tell but he was still younger than 18 for sure. I was surprised and concerned and feel that child labor laws would prohibit this. I would like to know unhaul has looked into this and made sure all relevant laws are being followed.

Rating:

5.0

Van was very dirty and had an aweful smell!!!!

Rating:

5.0

Outstanding job!!!

Rating:

4.0

Very pleased with the rental and the professionalism of the staff.

Rating:

1.0

My order was to be at 8am on 8-4-18. On 8-3-18 I got a call telling me that the local office could not fulfill the order at 8am. Said they needed to change time til 8:30am. I showed up at 8:30am on 8-4-18 and no one was there to meet me. I called customer service and was told that I would receive fifty dollar credit. When the local employee finally showed up at 9 AM to complete my transaction they refused to honor the $50 credit and charged me the full price anyway as of today I still have not received the $50 credit I was told that I would receive for the inconvenience of the missed appointment

Rating:

5.0

I would like to say your representative, was very professional and helpful in providing a clear explanation of the rental processes. My only concern was with the urine odor in the cargo van. Thank you, Mary Reed

Rating:

5.0

good location and service

Rating:

5.0

N/A

Rating:

5.0

I appreciated the customer service and how the representative offered to help out it in my car. Very helpful.