Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)

124 reviews

1123 N George St   York, PA 17404

(717) 843-0293

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(717) 843-0293

1123 N George St
York, PA 17404

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

They charge me for getting foot dirty off the floor . $25.00 this was a extremely high price to clean foot prints

Phillip King 
Rating:
5.0

No complaints great service

Louis Santiago 
Rating:
2.0

I set up the pick up time for my U-Haul at 9 am. When I showed up, the website told me I had to wait till Storage Sense opened at 9:30. When I returned at 9:30, the location still wasn't open for business. I waited ten minutes, then called U-Haul. I was told that U-Haul didn't usually start operating until an hour after the business had opened for the day (10:30). I was transferred to a different operator. By this time it's almost 9:50, and the location still hasn't opened. While on the phone with a representative, the store manager finally showed up, twenty minutes late. By that time, I had lost an hour. On moving day, an hour is an eternity. This entire situation was unacceptable. The store manager was helpful and courteous when he finally worked with me. He told me he was not informed of my 24/7 pick up. I hear this type of situation is common with U-Haul. None of this is surprising. I've just come to expect poor service from your company.

Michael Shoupe 
Rating:
5.0

Customer did not leave a comment.

BreiJanae McKenzie 
Rating:
5.0

Customer did not leave a comment.

Rajesh Nayak 
Rating:
4.0

Was a last minute booking and the service was on point, thanks.

Stefan Striffler 
Rating:
1.0

Charged me extra day when brought back on time per quoted contract

Richard Majka 
Rating:
5.0

Dropped off after hours never went inside or saw any customer service reps

Devon Tribble 
Rating:
1.0

Customer did not leave a comment.

Ydalia Vega 
Rating:
5.0

Customer did not leave a comment.

Matthew Warnick 
Rating:
3.0

I would not recommend this location based on one reason. I just received my bill. The vehicle was on half tank. My bill shows 1/4 tank and I was charged a $55 fuel charge. Never again. Truck DC2079W, Contract 28791896

Blair Hunter 
Rating:
1.0

I would prefer the people that are helping me to not be this comfortable talking the way they do behind the counter

Jordan Perry 
Rating:
3.0

Better knowledge and use of hand held equipment.

Jeff Whitney 
Rating:
5.0

The gentleman did the return on his phone so I wouldn't have to since it was a disaster in the morning. I tipped him, he was so nice.

michael pusker 
Rating:
5.0

Customer did not leave a comment.

Thomas Keely 
Rating:
5.0

Customer did not leave a comment.

Deny Rodriguez 
Rating:
3.0

I reserved my truck 3 weeks in advance at a local uhaul but had to go 1/2 hour drive to this one.

Sherry Lau 
Rating:
5.0

Customer did not leave a comment.

Tim Schwartz 
Rating:
5.0

He was very respectful, knowledgeable and helpful! My experience was awesome! Thank you for your help!

Lewis Chapin 
Rating:
5.0

Customer did not leave a comment.

Charles Troxell 
Rating:
5.0

Customer did not leave a comment.

linda leroux 
Rating:
5.0

Customer did not leave a comment.

Ronald Sherrill 
Rating:
3.0

I was supposed to get the vehicle at 10 am. I had to wait twenty minutes until the vehicle was unloaded by the previous renter. I ordered moving pads on line but the facility did not have any pads. I was told I could go to another facility to rent pads.

Doug Noll 
Rating:
5.0

Customer did not leave a comment.

Helen Carr 
Rating:
4.0

Customer did not leave a comment.

Alford Ramseur 
Rating:
4.0

I reserved a month ahead and was not given the equipment I rented. The location I was sent to gave me the items but they were broken. Also, my reservations was changed 3 times for the pick up location.

Cameron Kockler 
Rating:
5.0

Mr. Anthony was professional. It was easy to work with him.

SANDRA HARRISON 
Rating:
4.0

Nothing at this time.

FRANCES WALLACE 
Rating:
4.0

Customer did not leave a comment.

EUGENE GRIMES 
Rating:
5.0

Customer did not leave a comment.

ESTEVEN SANTIAGO 
Rating:
5.0

Customer did not leave a comment.

Aleyda Michel 
Rating:
5.0

I wouldn't change a thing, Anthony your storage manager was AWESOME very respectful, explains everything step by step, truly a pleasure assistant his client

NOEL ALVARADO 
Rating:
5.0

Customer did not leave a comment.

PABLO SANTIAGO 
Rating:
4.0

It’s a bit of a tight city location, hard to get out into traffic with a big truck

ANDREW ROBERTSON 
Rating:
1.0

$70 for a 10ft box truck my mom got a 15fter out of Columbia for $55 never again

Coltin Leach 
Rating:
1.0

No on showed up for work at this location on the day that I was supposed to pick up the truck. Kurt from the regional office made everything right. Because of him I will continue to use U-Haul. When my house sells in Pennsylvania hopefully soon, I will use the Gettysburg store again. Thanks!!!

LESTER HAWTHORNE 
Rating:
4.0

Convenient and professional

Paul McKiernan 
Rating:
4.0

The owner took the time to thoroughly explain everything, and helped us to get extra furniture pads. He even let us borrow one of the storage carts he had on hand to move the pads out to the truck. Very friendly and helpful.

EMILY GEESAMAN 
Rating:
5.0

Customer did not leave a comment.

CHARLES FOX 
Rating:
3.0

Customer did not leave a comment.

Charles Murza 
Rating:
5.0

Gracias

JEFFREY ORTIZ DIAZ 
Rating:
5.0

Customer did not leave a comment.

Danny Mays 
Rating:
5.0

Customer did not leave a comment.

Ryan Whitescarver 
Rating:
5.0

Customer did not leave a comment.

Wilma Fisher 
Rating:
5.0

Don’t send your customers 1 1/2 hrs out of there way when there were Uhaul truck rentals everywhere closer. What a joke and pain in the ass.

Joseph Jascur 
Rating:
5.0

Customer did not leave a comment.

JAMES ASHBY 
Rating:
5.0

Nothing customer service was great and handled in a timely manner

MICHEALINA GIBSON 
Rating:
4.0

Customer did not leave a comment.

Lois Quartey 
Rating:
5.0

Customer did not leave a comment.

DINAE SUMPTER 
Rating:
5.0

Customer did not leave a comment.

John Cuff 
Rating:
3.0

The on line rental is horrible, it would not let me complete the process and the same thing happened when I tried to return it. The lady that was working was amazing she used her computer to do both processes.

Jodi Moritz 
Rating:
4.0

When we arrived for pickup, the truck door was unlocked and the keys was sitting on the seats, which meant that if anyone would have noticed that besides us the truck could have been stolen. This was the first time using the mobile app and wasn't sure how to go about it when returning the truck we were used to dropping the key off in the Dropbox. When we had an issue trying to get the truck unlocked with the passcode we had to call another office so they sent someone over to help us to get it and that gentleman told us after we were done using the truck all we had to do was bring it back and drop the keys off in the Dropbox not knowing that we had to use the mobile app. After dropping it off we received a receipt stating because we did not drop off using mobile app we got charged a $20 fee which I feel that is unfair because the gentleman advised us when we were done using the truck to just drop the key off he did not mention the fact of using the mobile app. I feel as though that fee should be waived especially with this pandemic going on. Also I believe it isn't fair to be charged a $20 fee if we don't use a mobile app because what happens if a person does not have a phone. for example some elderly do not have a mobile app or do not know how to use it. I feel that there should be some changes in the contract using the Uhaul. I understand that you have to cover your business but I also feel that some things should be rethought considering some things

Xavier Gibson 
Rating:
5.0

Customer did not leave a comment.

CHARLES FRANKLIN 
Rating:
5.0

Always the best quality,and excellent customer service.

Leon Lee 
Rating:
3.0

Truck was horrible. My back is killing me. No shocks.

JEFF KASOFF 
Rating:
5.0

Customer did not leave a comment.

Kenneth Young 
Rating:
5.0

Customer did not leave a comment.

LUIS SUERO 
Rating:
5.0

Customer did not leave a comment.

Jazmin Rabell 
Rating:
5.0

Customer did not leave a comment.

Lisa Dotson 
Rating:
5.0

Great job!

Desvan Moody 
Rating:
5.0

Customer did not leave a comment.

beatrice NICKLOW 
Rating:
5.0

Customer did not leave a comment.

beatrice NICKLOW 
Rating:
5.0

Customer did not leave a comment.

beatrice NICKLOW 
Rating:
3.0

Customer did not leave a comment.

Michael Price 
Rating:
5.0

Customer did not leave a comment.

Frank Miller 
Rating:
5.0

Customer did not leave a comment.

Jeremy Tygrett 
Rating:
5.0

The attendant, I believe the manager was just awesome. I thought I was imagining things. This lady was just outstanding !!! God bless her.

Leonardo Portela 
Rating:
4.0

This location is clean and has great people....however you can NEVER GET a call to them, have tried over 32 times and can never get to them. Your corp. 800 number is horrible, waited over 18 minutes to get connected...terrible for a large company such as Uhaul. Very disappointed!!

James McLaurin 
Rating:
4.0

Customer did not leave a comment.

Marc Albright 
Rating:
5.0

Customer did not leave a comment.

James Ling 
Rating:
5.0

Customer did not leave a comment.

Stavros Niphakis 
Rating:
5.0

Very friendly service, check-in was quick and no delay in obtaining rental truck.

Donald Graewe 
Rating:
4.0

give trucks tune ups

Rubi Dominguez 
Rating:
3.0

I tried a few times to schedule this online without success, or ability to make contact with an actual human. After cancelling my online order several times (again, didn't work very well), I scheduled easily with the office staff. I would have appreciated knowing in advance what the online checkin process would involve, as well as the fact that there wasn't parking for my own car when I arrived alone to pick it up.

Katie Langley 
Rating:
5.0

The u-haul representative was very helpful and welcoming.

Jose P Ortiz 
Rating:
5.0

Smooth operation! Everything was on point...Thanks to the staff @ 1123 n. George st, York pa.

Leon Lee 
Rating:
5.0

Customer did not leave a comment.

CARMEN WALSH 
Rating:
4.0

Great costumer service at this location. Very welcoming and ready to answer any questions.

Kenny Robles 
Rating:
4.0

Cab had some food remnants on the passenger side but overall it was a great experience.

Jonathan St Jacques 
Rating:
4.0

Customer did not leave a comment.

Leonard Foreman 
Rating:
5.0

Customer did not leave a comment.

Ayanna Thomas 
Rating:
5.0

Customer did not leave a comment.

Pam Gibbs 
Rating:
5.0

Customer did not leave a comment.

Steven Saylor 
Rating:
5.0

Amazing customer service!

James Gonglewski 
Rating:
5.0

The ladies working at this location where very professional and friendly.

Michael Duke 
Rating:
5.0

Very professional and friendly service both on the phone and in psrsob

Kathy Zinckgraf 
Rating:
5.0

Customer did not leave a comment.

RICHARD KLOEPFER lll 
Rating:
5.0

Great company..quick easy service..

Jennifer VanVranken 
Rating:
5.0

I arranged for an early pick-up, and someone from the location called the day before to confirm all the details with me. Everything was all set when I arrived the next morning. Overall the experience went very smoothly, which was exactly what I was looking for while moving.

William Joseph Hannon 
Rating:
5.0

The manger was awesome.

John Badamo 
Rating:
4.0

The lock was difficult to remove to get the key out of the back. Upon return, the mobile app took two attempts before it went through and had to call to verify that the process was complete but overall I loved the mobile app for picking up and returning the uhaul.

Jennifer Vodak 
Rating:
5.0

Customer did not leave a comment.

Sharon Bradley 
Rating:
5.0

Customer did not leave a comment.

CINDY WOLFGANG 
Rating:
5.0

Obviously I picked the busiest weekend in the area, and the York George st. Location was my 3rd option. Ultimately, glad it was! Service was exceptional and with her short window of return and rent the blonde hair lady was fantastic. (Sorry, cant remember name) she deserves a raise!! Thank you

PATRICK RIGGS 
Rating:
5.0

The staff are great and I will definitely do business here again!

Dawn Young Wise 
Rating:
4.0

Customer did not leave a comment.

marlin searfoss 
Rating:
5.0

Customer did not leave a comment.

Bill Sturgis 
Rating:
5.0

I have used this specific location twice now and each time it was a very good experience. They had what I needed and I was able to use it for the time I needed. The experience with them made my overall moving experience much smoother. Thanks!

bryan dixon 
Rating:
5.0

Very nice location and very professional staff.

Sandra Bupp 
Rating:
5.0

Turn in was so smooth and easy noce way to end a big move Staff very friendly!

John Baker 
No reviews have been submitted for this location.

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