Customer Reviews for Family Auto Sales And Service
(U-Haul Neighborhood Dealer)

139 reviews

6545 M 68 Hwy   Alanson, MI 49706

(231) 203-6107

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/6/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/27/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(231) 203-6107

6545 M 68 Hwy
Alanson, MI 49706

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/6/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/27/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The customer service person on the 800 number that I called that helped me find the location was incredibly helpful and kind!!

Janine patterson 
Rating:
5.0

Customer did not leave a comment.

Christine Ceglarek 
Rating:
5.0

Customer did not leave a comment.

Lawrence King 
Rating:
3.0

UHaul policy for $1 per mile over some predetermined one way mileage is ridiculous. Fortunately, we only went 13 miles over the predetermined limit, however, we did not take side trips and went directly to our destination. Completely penalized based on what parameters?

Roger Dimma 
Rating:
5.0

Customer did not leave a comment.

Steve Sikkema 
Rating:
5.0

The gentleman who checked me in and helped hook up my trailer was so friendly and I loved it. I appreciated the time he took to explain everything to me.

Maia Roll 
Rating:
5.0

Very friendly and helpful.

amy sylvain 
Rating:
5.0

Customer did not leave a comment.

BRIAN TOPP 
Rating:
5.0

Customer did not leave a comment.

dave vanderlip 
Rating:
4.0

Not a large dealership, but great service and follow-up!

Ken Griffin 
Rating:
5.0

Everything was done as contracted. Helpful and friendly service.

Daniel Dickey 
Rating:
5.0

Customer did not leave a comment.

Clayton Irwin 
Rating:
5.0

Customer did not leave a comment.

TODD BROWN 
Rating:
3.0

This location was closed at the time of drop off.

Tom Cote' 
Rating:
5.0

Great customer service, quality well maintained equipment, would highly recommend and use again.

Suzy Walkerdine 
Rating:
5.0

Customer did not leave a comment.

Timothy McNitt 
Rating:
5.0

Small, but super friendly and efficient. I wish more businesses were this way.

Kyle Kurtz 
Rating:
5.0

Customer did not leave a comment.

Dave Morris 
Rating:
5.0

Staff was very helpful, professional and courteous. Truck lil older but still maintained well. Would recommnd and rent from again!

Kathy VanDeCar 
Rating:
5.0

Customer did not leave a comment.

anthony ryner 
Rating:
5.0

Excellent Service!

Steven Sikkema 
Rating:
5.0

Friendly and helpful.

James Kilmer 
Rating:
5.0

They we’re great to work with 👍

Lisa Schofield 
Rating:
5.0

Customer did not leave a comment.

rick koons 
Rating:
5.0

Customer did not leave a comment.

Dave Morris 
Rating:
5.0

Customer did not leave a comment.

Allen Hansen 
Rating:
5.0

Easy and quick;)

Karen Slabaugh-Stewart 
Rating:
5.0

Fast easy service, great people!

Frederickernest Lauer 
Rating:
5.0

Was very friendly & helpful, Thank you

maureen blazen 
Rating:
5.0

The representative at the store was a great help, everything went super smooth. Thanks!

James Balousek 
Rating:
5.0

Very helpful, great location

Roberta Begley 
Rating:
5.0

My husband got cut open while unloading and I had to get him to the ER and they sped up the check in process so I could do so which was great. Appreciate you guys so much thank you!

lizabeth Bonnell 
Rating:
5.0

Owners were exceptionally nice and pleasant

ANDREA KEGGBEEMER 
Rating:
5.0

Great customer service

Danny Shock 
Rating:
5.0

Customer did not leave a comment.

Gary Urman 
Rating:
5.0

Very helpful, friendly, courteous and accommodating

JAMES LAMERATO 
Rating:
5.0

Customer did not leave a comment.

JOEL RANDALL BAUGH 
Rating:
5.0

Customer did not leave a comment.

Matthew Stoppa 
Rating:
5.0

Customer did not leave a comment.

Robert Jones 
Rating:
5.0

The attendants were cordial and efficient!!

David Meckstroth 
Rating:
5.0

Great experience. Fast pick up and drop off. Look forward to using the Alanson location again.

Patrick McGurk 
Rating:
5.0

Customer did not leave a comment.

matthew Chromicz 
Rating:
5.0

Very easy and quick drop off! Thank you.

Willis Gilmore III 
Rating:
4.0

Customer did not leave a comment.

Aaron LaPointe 
Rating:
5.0

Customer did not leave a comment.

Martin Pionk 
Rating:
5.0

Customer did not leave a comment.

Bruce Byers 
Rating:
5.0

Customer did not leave a comment.

DAVID MARTIN 
Rating:
5.0

Very nice people here--and helpful, especially since UHaul computer system was down.

Patricia Kroken 
Rating:
5.0

Customer did not leave a comment.

Steve Sikkema 
Rating:
5.0

Customer did not leave a comment.

John Maxson 
Rating:
5.0

Customer did not leave a comment.

Robert Green 
Rating:
5.0

Awesome service! Great? Experience :)

jay julian 
Rating:
5.0

Customer did not leave a comment.

Warner Brown 
Rating:
5.0

Customer did not leave a comment.

Richard Cox 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Tamminga 
Rating:
5.0

Customer did not leave a comment.

Roberta Begley 
Rating:
5.0

Customer did not leave a comment.

Anita Quinn 
Rating:
5.0

Customer did not leave a comment.

DAVID LESH 
Rating:
5.0

Customer did not leave a comment.

JULIAN VAN WINKLE 
Rating:
5.0

Customer did not leave a comment.

Joann Marie Barton 
Rating:
4.0

Customer did not leave a comment.

James Howe IV 
Rating:
5.0

Customer did not leave a comment.

Devin Haas 
Rating:
5.0

Customer did not leave a comment.

Peter Bridges 
Rating:
5.0

Customer did not leave a comment.

lawrence Borrusch 
Rating:
3.0

My reservation did NOT request optional insurance. This facility added it to my charges WITHOUT informing me. All documents were done electronically so I did not see the contract until later when I opened my email. Very disappointed in the deception!!!

Michael McCarthy 
Rating:
4.0

Customer did not leave a comment.

Gary Conrady 
Rating:
5.0

Customer did not leave a comment.

Steven Burdick 
Rating:
3.0

Customer did not leave a comment.

Carl Woodcock 
Rating:
5.0

Just great people to work with!!

Kathryn McConnell 
Rating:
5.0

Representative was great and quite funny! After a 900 mile trip I needed some smiles!

Hunter Naman 
Rating:
5.0

Customer did not leave a comment.

Allison Larson 
Rating:
4.0

No improvement needed.

Thomas McDonald 
Rating:
5.0

I was so impressed! They were very accommodating. We were experiencing unforeseen weather conditions and they went out of their way to make sure that our needs were met! Excellent customer service!!!

Anthony Hamilton 
Rating:
5.0

Very nice people!

Cindy Rodriguez 
Rating:
5.0

Customer did not leave a comment.

MELISSA FORRESTER 
Rating:
5.0

Customer did not leave a comment.

Michael Walter 
Rating:
5.0

Great service & friendly staff at pickup location, newer truck! Thank you!

Thomas Taylor 
Rating:
5.0

Customer did not leave a comment.

Richard Borowicz 
Rating:
5.0

No issues. The staff was very friendly and helpful. Drop off took less than five minutes.

chaz Judy 
Rating:
4.0

No problems!

Adam Harrington 
Rating:
5.0

Customer did not leave a comment.

Derek Rasmussen 
Rating:
5.0

Very nice folks!

Adam Harrington 
Rating:
5.0

Nice people. Prompt. Courteous. Would do business here again.

Steven Grandstaff 
Rating:
5.0

I have nothing to suggest.

Tom McDonald 
Rating:
5.0

Nothing at this time to improve on. Great customer service.

Mark Huffman 
Rating:
5.0

Customer did not leave a comment.

Dennis Green 
Rating:
5.0

People were very nice and helpful

Curtis Skowronski 
Rating:
4.0

Customer did not leave a comment.

macala hale 
Rating:
5.0

Great experience with Gary and Alicia!

Steve Parker 
Rating:
5.0

Always great service

GARY DECHAPE 
Rating:
4.0

Parking lot is very small but thankful they take trucks and trailers

Kelli Beaudry 
Rating:
4.0

Parking lot is very small but I was thankful they took both truck and trailer

kelli beaudry 
Rating:
4.0

The drop off was very quick and convenient. I was greeted while backing the trailer into a spot and never even had to go inside. The whole process took less than five minutes.

Jeffrey Hofmann 
Rating:
5.0

Customer did not leave a comment.

GARY DECHAPE 
Rating:
5.0

Customer did not leave a comment.

Bob Layman 
Rating:
5.0

Need straps

James Drinkall 
Rating:
5.0

The staff was very friendly and accommodating.

JAMES LAMERATO 
Rating:
4.0

Customer did not leave a comment.

Karen Spencer 
Rating:
5.0

He got the truck all ready for my pick up, even though I selected mobile pick up he was there and we talked. It was the same as when I returned it! They even gave me a ride 1/2 mile up the road to get my vehicle instead of making me walk.

Karen Hood 
Rating:
5.0

Customer did not leave a comment.

Shanasee Tersigni 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Trucks for Sale

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