Customer Reviews for Storage R US East
(U-Haul Neighborhood Dealer)

342 reviews

192 Frowein Rd   East Moriches, NY 11940
(1 mile east of Railroad Ave on the South side of Frowein Rd, Located next door to F & J Transmissions & Auto Body)

(631) 503-6036

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–5:30 pm
  • Sun: 10 am–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(631) 503-6036

192 Frowein Rd
East Moriches, NY 11940
(1 mile east of Railroad Ave on the South side of Frowein Rd, Located next door to F & J Transmissions & Auto Body)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–5:30 pm
  • Sun: 10 am–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service.

Andrew Acerra 
Rating:
5.0

Customer did not leave a comment.

Cynthia Sheldrick 
Rating:
3.0

Customer did not leave a comment.

Christina Caradona 
Rating:
5.0

Customer did not leave a comment.

Laura Fenton 
Rating:
5.0

Customer did not leave a comment.

MARCIAL SANTIAGO 
Rating:
1.0

Too expensive, attendant wasn't sure about payment when I dropped off

Romeo Pitt 
Rating:
4.0

Customer did not leave a comment.

Lisa Randall 
Rating:
5.0

Customer did not leave a comment.

Nicholle Montecalvo 
Rating:
5.0

Customer did not leave a comment.

John Ayala 
Rating:
5.0

Customer did not leave a comment.

amilcar d tello ortiz 
Rating:
5.0

Customer did not leave a comment.

John OGorman 
Rating:
5.0

Customer did not leave a comment.

ERIN GILLOTT 
Rating:
3.0

The app wouldn't or website wouldn't allow me to upload pictures after trying for over 20 mins. I replaced the fuel n still got hit with a fuel charge when it was left with more gas than I got it

Malissa Rivera 
Rating:
5.0

Customer did not leave a comment.

William Diconza 
Rating:
5.0

Customer did not leave a comment.

Danyelle Salvi 
Rating:
1.0

Truck was a mess when I got it. This truck is a moving DOT violation. The truck had less then a quarter of tank employee marked as 3/8. Didn’t have all equipment I requested had to drive to separate location to pick it up. Rented moving blankets 18 brought back 18 counters them several times. Next day the owner who is a real piece of work has the nerve to call wife get nasty with her and then leaves me a voicemail. One your employee told us after hours lock the keys on back of the truck. Upon arrival he went into the back of the truck and got the keys with a master key that he had the for the lock. I explain to the owner the nerve or the guy to then charge me a cleaning fee when the truck was a fucking mess when I picked it up and returned all the blankets charge me an extra $66. The guy is a crook, a thief, and a real piece of shit.

Matthew Scott 
Rating:
3.0

Cabin smelt like smoke and the App was a nightmare to use. Took almost a combined 2 hours to pick up and return using the app.

JOHN RAIA 
Rating:
3.0

First, our reservation could have been handled more efficiently. I called East and told both vans were spoken for, I was sent to West. When I arrived there I was told to read the mobile directions on the front door. Since I don't use a cell phone the agent let me in, said her van was spoken for, then she called East and was told both of his vans actually were available!! I reserved one w my credit card then drove back there. My driver, patient, waited at noon while I paid the bill, okay? Returning 4 hrs later, we got there before closing one very hot day. The AC was pleasant. Thank you.

Marilynn Thuma 
Rating:
5.0

Staff were extremely friendly and knowledgable. They were also efficient and had me out the door with the equipment in less then 10 min. Thank you!!!

Ihsan Sanal 
Rating:
3.0

I was charged for gasoline and the truck was brought back on a full tank. I am very upset by this.

max spitzer 
Rating:
5.0

Customer did not leave a comment.

WILMER CASTANO 
Rating:
5.0

Not a thing. Nice people and good service.

RICHARD BRITTON 
Rating:
4.0

Customer did not leave a comment.

christian burian 
Rating:
5.0

Customer did not leave a comment.

BARBARA BITZER 
Rating:
5.0

The windshield wipers needs to be changed that’s all

Rosario Da silva 
Rating:
5.0

Customer did not leave a comment.

John Dobrie 
Rating:
5.0

Customer did not leave a comment.

Nicholas Marx 
Rating:
5.0

Customer did not leave a comment.

CRISTIE CLEMENTE 
Rating:
5.0

Customer did not leave a comment.

David Mcgarrigle 
Rating:
5.0

Change the wipers, because those were not in shape at all, did not wipe the windshield properly, was a hazard. The stearing had space so i had to be extra carefull while driving, is a hazard. Overall the truck/vehicle was clean and had a great customer service

Shefayed Kurban 
Rating:
5.0

Customer did not leave a comment.

Vicky Jones 
Rating:
5.0

Customer did not leave a comment.

john mcchesney 
Rating:
5.0

Customer did not leave a comment.

Gary Cruse 
Rating:
5.0

Customer did not leave a comment.

Joy DeVries-heinze 
Rating:
5.0

Customer did not leave a comment.

RICHARD BRITTON 
Rating:
4.0

Customer did not leave a comment.

Michele Ghiuro 
Rating:
4.0

Customer did not leave a comment.

Dean schlueter 
Rating:
5.0

Made rental easy and friendly!

Guy Napolitano 
Rating:
3.0

Customer did not leave a comment.

Kimberly Falco 
Rating:
4.0

I arrived after hours so had no interaction with the personnel. All went well and drop off was easy. I did get a bit nervous when I saw only one parking space, don’t know what I would have done if there were no spaces. Thank you.

Aaron Finkel 
Rating:
1.0

We put gas to truck in the way how we got from beginning and gave the receipt . But he still charged us i have to dispute

Berkay ilgun 
Rating:
4.0

Wish there was more space to drop vehicle after hours.

Christine Boland 
Rating:
5.0

Customer did not leave a comment.

jack buck 
Rating:
5.0

Customer did not leave a comment.

Frank Noto 
Rating:
4.0

Customer did not leave a comment.

Nicholas Tang 
Rating:
5.0

Customer did not leave a comment.

David okula 
Rating:
5.0

Customer did not leave a comment.

salvatore raineri 
Rating:
5.0

I dropped the truck with 5/8 of a tank. Why is there a $38 charge for gas?

Francis X OConnor JR 
Rating:
5.0

Customer did not leave a comment.

Joesph sacramono 
Rating:
5.0

First class operation

VINNY BUONIELLO 
Rating:
5.0

Customer did not leave a comment.

david Bates 
Rating:
4.0

Customer did not leave a comment.

Ari Goodman 
Rating:
1.0

Customer did not leave a comment.

CARLOS SIGUENCIA 
Rating:
5.0

The only comments I have is that there was a dirty face mask lying on the front passenger side of the floor and that the employee didn't quite explain the check out process correctly.

Ellen Kushner 
Rating:
5.0

No improvements necessary! I want To shout out Marilynn! She was such a doll and so sweet! She is the reason I’d be back in a heartbeat!

Thomas Bongiovi 
Rating:
5.0

better

HEIDI CALLEJAS 
Rating:
5.0

Customer did not leave a comment.

VINCENT ROMANO 
Rating:
5.0

Excelente personas de trabajo

ROSARIO CRUZ 
Rating:
2.0

They didn’t have a one way trailer. So I had to drive two hours home and two hours back to drop it off. And then two hours home again. The employee Michael was very helpful

Brian Kilcommons 
Rating:
5.0

It was a total pleasure working with this U-Haul location/team. Mary truly brightened my day. Thanks!

Oliver Peterson 
Rating:
5.0

The guys that helped were gentleman

Ed Henshaw 
Rating:
5.0

Vehicle could have been cleaned better inside the cabin.

Neil Vineberg 
Rating:
4.0

Customer did not leave a comment.

DIANE JONES 
Rating:
4.0

This location is always presentable clean and the people there are always helpful. I have been there several times over the past few years.

michael evers 
Rating:
5.0

Great service. I was there 5 minutes before closing and they took care of me

Ramon Ortega 
Rating:
5.0

Would highly recommend this location. Easy, friendly and Eddie is very helpful. Great customer service here. Thanks UHaul.

Jennifer Mendelson 
Rating:
4.0

The UHaul website to aquire and return the truck are AWFUL!!!!! It took us 45 minutes to check it out bc the website kept glitching, return was better at only 20 minutes. Horrible!!!!!!!!!!!!!!!!!!!!

Patricia Trace 
Rating:
5.0

Eddie was a gem. Helped me with the rental, was extremely professional and friendly. Started my day with a smile. Thanks.

Jennifer Mendelson 
Rating:
5.0

My comment has nothing to do with the UHAUL rental location but rather UHAUL reservation process. While we submitted a rental request 7 weeks prior to the date required we were not informed (despite several follow up calls I made) of the trailers availability until 2 days before the required date. . We drove a car from SC to NY in the hopes that the reservation would come through with no guarentee. Had we not gotten the UHAUL we would have driven these 800 miles unnessarily and not been able to move the required items. This is no way to run a "moving/relocation" business keeping us in the dark until the final hours.

Nancy DeMattei 
Rating:
5.0

Customer did not leave a comment.

William Meeker 
Rating:
5.0

Keep up the good work.

RICHARD ROSGAARD 
Rating:
5.0

Customer did not leave a comment.

Ari Goodman 
Rating:
4.0

Customer did not leave a comment.

Thomas Kirchhoff 
Rating:
1.0

charged my card twice for a mistake i didn’t make

charlese panell 
Rating:
4.0

Pick up and drop off was great very easy and smooth

vincent mazza 
Rating:
5.0

You are doing a great job. Thanks

Julio Morin 
Rating:
4.0

Customer did not leave a comment.

William Devoe 
Rating:
5.0

Customer did not leave a comment.

Colin Turner 
Rating:
3.0

Customer did not leave a comment.

TERENCE MCCALLION 
Rating:
5.0

Customer did not leave a comment.

CHARLES KING 
Rating:
1.0

The address is listed as 192 frowein Rd. Finding 190 is easy. I went up and down the road for a half hour to find 192. It is 2 miles east of 190 and the numbers are out of order.

MARY CUOZZO 
Rating:
3.0

When your renting a truck, the online person/ reservationists quoted one price and, when we went to pick up, the price was not in computer ( $500) difference. It was a promotional deal. The young man at the pick up site was very helpful in correcting the error without any problem. He was very helpful at resolving the error. Give him a raise please. He is dedicated to his job and takes his job seriously. You can tell, he cares for your company.

ALONDRA RANAE DE BROWN 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER MURADIAN 
Rating:
2.0

Customer did not leave a comment.

evangelos gaglias 
Rating:
2.0

Customer did not leave a comment.

Walter Roth 
Rating:
5.0

Good interactions with all employees

donald clark 
Rating:
5.0

Customer did not leave a comment.

MA THERESEMATI SY 
Rating:
5.0

Customer did not leave a comment.

James Schiaffo 
Rating:
5.0

Customer did not leave a comment.

Ed Henshaw 
Rating:
5.0

Customer did not leave a comment.

CAROLYNMARY ROSE 
Rating:
5.0

Customer did not leave a comment.

Dominga Rivera 
Rating:
4.0

Customer did not leave a comment.

Bryan Hornung 
Rating:
4.0

Representative was very courteous and professional

Bryan Hornung 
Rating:
5.0

Customer did not leave a comment.

Alexander Hunt 
Rating:
5.0

Customer did not leave a comment.

William Murray 
Rating:
5.0

Everything thing is good by

MASANDRAL TRENT 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MISTINA 
Rating:
5.0

Customer did not leave a comment.

JOSEPH PUGLISI 
Rating:
5.0

Customer did not leave a comment.

VERONICA MANSON-STYLES 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERDAVID HUNT 
No reviews have been submitted for this location.

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