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john B.
Customer Reviews for Storage Pro Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You need to be and to reach a live person quickly about any issues.
Andrew D.They had exactly what we needed at the last minute. In and out in minutes, couldn't have worked out better.
ROGER W.Actually, I. an't think of anything to improve - All staff from the beginning were personable, knowledgeable, and extremely helpful. Kudos to you as you all did such an excellent job! This was our first time driving across country with a large truck - everything worked well mechanically, everything worked well on both ends dealing with U-Haul personnel. Thanks.
THOMAS A.Received no personal service, help checking out truck or even showing me which one I was to take. Would not check for close drop off in Tx. didn't Explain anything about truck,. inside of truck still had garbage from previous renter. Many scrapes on exterior that were not marked with an X.
KAREN S.Directions on Google did not take us to the exact location it took us beyond the location and we then had to look around for the uhaul center.
FRANK B.I had a great experience
BARBARA D.You should be able to return your uhaul at any uhaul location.
Jeremy I.Very helpful staff and good customer service. Would use their services again when needed.
MICHAEL A.We got a 26' truck that just came in and they didn't have a chance to inspect it. The drive was a bit bumpy to to a loose front end or something along those lines.
MARK V.Trailer worked excellent for my needs. Trailer needs to be oiled at the hitch points. Was rusty and hard to connect
WILLIAM D.Nice that a truck was available on a short notice.
LAURIE L.Have crank up tongue jack stands on the tongues of the trailer for customer convenience. It's almost impossible to lift up to hitch or unhitch without them. The female desk person helped with a portable one but no one was there on the drop off. Almost had a hernia or back blow out.
Kevin S.pick-up location was changed from Superior, Wi to Cloquet Mn even though i had reserved the car dolly two weeks in advance
GEORGE H.Great experience
Sarah D.I had to attach trailer myself, there are no tongue jacks. Tongue laying on ground Im almost 60 amd hurt my stomach lifting onto hitch.
Donald G.We got a flat tire in Iowa it took 2 hours to get fixed! Not sure if the tires were inspected properly.
mark H.Brand new vehicle. Worked great. Friendly staff. Enjoyable experience.
Raymond D.Great service!
Dean P.Everything was great. The U haul worked out perfectly. Great experience!
Kelly M.Great to work with- answered all my questions. Process was simple, would recomend to anyone.
Dawne C.Kellin was great. Professional, prompt and service-focused. I will definitely come back next time I need to rent a moving truck.
Erik S.This dealer was very helpful, and saw by our paperwork, that we had reserved a 10' box truck and refunded is the difference. This is a clean dealership, and people were friendly and courteous. I would definitely recommend this dealership to everyone.
JOHN D.Make sure the truck is full with fuel before renting it out. Our truck had a little over a half a tank of fuel.
Dylan C.Excellent service, very friendly ,
Joey L.An easy pickup
Jon L.I should not have been charged for extra mileage because you had to have me drop it off in Cloquet. Hinckley or Banning Junction was right by me, where I should have been able to bring it to, not an hour away in Cloquet
Shannon S.The service, vehicle and location were all excellent. I have no recommendations to improve the quality of this dealership.
Greg G.They were very helpful! Kellen took us on a tour of the truck and showed us the ropes!
Maryanne L.Both staff that assisted me were helpful, knowledgeable, personable and kind. Moving is a stressful time. I certainly wanted someone who knew the business, but putting a smile on my face was appreciated as well.
Lori M.The truck was almost brand new, clean, and ran perfectly.
Carol F.I have rented here multiple times. I would multiple UHAUL locations to use this place. This is the most polite, professional, and customer oriented business in town. This place should be a model for other locations.
Jon G.Very helpful. Great service!
Rory K.Trailer had flat tire I had to drive to put air in tire only to have a large air leak and not be usable
Paul M.Make it friendly and more welcoming
Bo A.Kellin was GREAT!! Thanks. Showed me all the right stuff. I even left a broom in the truck so the next person can clean the bed of the truck better. Thank again.
LEO L.When a person reserves a truck it should be there, not know even they were supposed to. Back truck dirty, not told ahead of time about filling gas back to 3/4. Got stuck with much smaller one n no one wanted to work with me on cost till someone made 3rd call. Then offered reimburse $50 to acct. wouldn't recommend.
chris M.Everything was great staff extremely helpful will use this location any time I need a uhaul
Joel G.It's way too much red tape to rent a trailer. It took forever to fill out the paperwork. All I wanted to do was rent a trailer pull a car and bring back the trailer. The lady had ended up having to call corporate headquarters because she couldn't make the computer program accept the intake.
JOSEPH C.