Customer Reviews for Storage Plus East
(U-Haul Neighborhood Dealer)

Rating:

5.0

I had furniture stored there for nearly 5 years. Over that time I found the staff very helpful, communicative and always went above and beyond if I had any questions or needed assistance. They are wonderful!

Rating:

5.0

Awesome super cool

Rating:

5.0

Customer service is very nice, patient took time to explain the size of the storages helping you get exactly the size storage you need

Rating:

5.0

Have used before and will again. Great place and great people.

Rating:

5.0

Put some newer trucks in service.

Rating:

1.0

Price hikes started at 90 a month ended at 130

Rating:

3.0

It doesn't seem right that we dropped off the truck Sunday afternoon when the site was closed, and our truck was due at 7 am Monday... yet the store wasn't open till 9 am Monday. We got dinged $20 for not downloading the U-haul app and self checking in the vehicle. This was after we got an email receipt Sunday evening saying the truck had been returned and we had a $0 balance due. If there's no-one there and you either have trouble with the app or no cell service, you can plan on paying an extra $20 for your rental.

Rating:

4.0

A little expensive

Rating:

1.0

After returning the truck the next day the guy tells me I went over 3 miles and would be charged $3 dollars more. come to find out he charged me for a whole extra day and didnt even give me a $50 dollar credit.

Rating:

5.0

Tiberias was great. Very watchful and observant with property. You feel good about leaving your property there. Rates are good, too.

Rating:

5.0

Unfortunately I never move anything in the storages..Never even would back out there until on August 31 to let the guy no I did use an I didn’t need it at all. Thanks Sheila …Also I had try to cancel my payment the next day but it had already been process…

Rating:

5.0

Great staff!!

Rating:

5.0

A wonderful place. Clean and well maintained. Staff was very helpful and friendly. A great experience.

Rating:

5.0

Ty was awesome and very helpful

Rating:

3.0

Worst experience I’ve had with any company in a very long time. My experience went from bad to worse as I tried to get a resolution. I will never use UHaul again and I will never recommend to anyone I know. This comment applies to UHaul in general, not the specific location I picked the rental up from.

Rating:

5.0

Nice staff

Rating:

5.0

Good storage facility, never a problem!!

Rating:

3.0

They had scheduled for me to drop off my trailer at a particular location on Saturday. Unfortunately, this location is not open on Saturdays. People that schedule this should know this. I had to drop off at an alternative location. This new location was decided on after being on the phone with U-Haul for an hour and a half. I've got transferred four different times and put in a queue for 20 plus minutes each time.

Rating:

5.0

Great Job

Rating:

5.0

Easy fast service! Will use in the future!

Rating:

5.0

Fast process very helpful

Rating:

5.0

The service and staff was very professional I highly recommend and will utilize this storage again.

Rating:

4.0

You have an associate by the name of Tiffany, I believe, that was nothing but help to me!! She was ahead of time when meeting on a Saturday morning to pick up the equipment. She was friendly and professional about her business. Answered all my questions too. I left very satisfied. Way better service the the 6th Ave store!! Great job and thank you again.

Rating:

5.0

No improvements needed! I have rented from this location multiple times. They are always very professional but more importantly, very friendly and a pleasure to do business with.

Rating:

5.0

Tiffany was very friendly and helpful.

Rating:

5.0

Only location I prefer to use . Best customer service period

Rating:

4.0

Everything was as easy as I had hoped. I will use this location again.

Rating:

5.0

I was very satisfied with this facility and would not hesitate to use it again.

Rating:

5.0

Outstanding service!! No suggestions to improve.

Rating:

3.0

Truck had a fault light on Service ECM and cruise control didn’t work was wondering if the two were connected

Rating:

3.0

Per my comment before, because no one was ever able to get my correct email I was not able to log in to an account in order to get the codes for the key drop box. I stuck it in the mail slot and was done with it. Having to do everything online was frustrating where if I had just been able to deal with people in person I feel most of these issues could have been resolved.

Rating:

5.0

The equipment was clean but vehicle had a very bad noise when trying to climb hills

Rating:

4.0

The parking lot was way too small and you could not even pull the truck in all they way therefore the truck blocked the driveway and my friend that followed me couldn't even pull in the driveway.

Rating:

5.0

Loved everything. Thank you

Rating:

5.0

we have been a customer for years and in the event we need another unit we will always choose y'all

Rating:

3.0

Was storage area. Not place to rent trucks or trailers.

Rating:

4.0

Good experience

Rating:

1.0

No signs or anything as to where to put the truck or keys .

Rating:

3.0

Was given very unclear instructions on where to park. Then once she had me move to a different area she then told me I had to drop the trailer and park the truck in a different spot. I was surprised that I was told to drop the trailer but I did it with no problems. She didn’t check the cargo area of the truck at all...not even to see if I had put the hand cart back in it that I rented. While the employee was nice and polite she seemed disinterested in the entire transaction.

Rating:

5.0

Jessica was very friendly and helpful in assisting me with the right equipment and reservations. I was able to get everything in one convenient stop. Great place!

Rating:

5.0

Very friendly -great to work with

Rating:

1.0

I was charged 70.00 for insurance that I declined from the beginning. Worker said it was her fault but after calling several uhaul employees by phone to see how to correct it. She started out saying the customer does not want insurance instead of saying I (she) messed up and need to fix the overcharge. I was told if she reversed and started over my card could be charged twice and I would have to fix it. Luckily another employee drove up and credited the difference back. After we left and drove to the office to move, Truck door that opens back would only open 5 inches. 3 men had to get it unstuck that took awhile.

Rating:

5.0

Everything was exactly what I expected. Thank you for your business.

Rating:

5.0

Excellent service! Rental was easy to handle! Would definitely recommend this location for any rental needs!

Rating:

4.0

As this is a storage business there is not a lot of room to return a large trailer or truck when they are not open. It was very hard to get the trailer that I rented parked and unhooked from my truck. Other than that it was a very nice place to rent from and very helpful.

Rating:

4.0

Location was great. Online sign up gave wrong location. Other than that it was a great experience.

Rating:

4.0

Parking for a 26' truck is an issue at this location. It would have been a much bigger issue if any other vehicle was in the parking lot at the time. There probably should be some sort of color coded map on the door for where and how to park during a night time drop off. Called the rep. at the location the next day to verify everything was ok. She was ok with how I parked, but she did have another truck come in and admitted she'd have to figure out where to put them. I would have to say the main caution to everyone would be parking anything greater that a 17' truck in that parking lot.

Rating:

4.0

I didn't have the opportunity to speak with anyone at their location for I turned in my truck after hours of business.Although drop off was easy

Rating:

4.0

This is really important!!! I called to reserve a trailer two days in advance. A friend of mine drove 1400 miles to pick up the car I had bought. My friend left Corpus Christi on Thursday morning headed for Decatur Alabama. When I contacted U Haul (early Thursday morning) they told me that they would call me sometime before 6PM on Friday to let me know if and where a trailer would be available. THIS WAS TOTALLY UNACCEPTABLE!! My friend was driving 1400 miles not knowing if there would be a trailer available and I wouldn't even know until after he had arrived at the destination??? U Haul has a very POOR system. You can't have customers driving for days to pick up a trailer that might not be there!!! What's the purpose of reserving a trailer two days in advance with no guarantee that a trailer will be available??? Why make reservations at all if they can't be verified?? I know that no one will do anything about this problem but you can't say that I didn't tell anyone!!! gil

Rating:

5.0

They were fantastic, the girl at the front desk was extremely sweet and helpful, and the entire process took maybe 5 minutes.

Rating:

5.0

Very nice and friendly.

Rating:

3.0

I was given the drop off point by voice Mail. I was not informed that they closed at noon on Saturday. After a Couple of calls we reached someone Who gave us instructions. Two hours later we got a call from U-Haul to give us drop off instructions. But overall it worked out O.K.

Rating:

4.0

Everything was as we discussed and Lara Downs was very professional. I would definitely use this place again.

Rating:

4.0

Very friendly and helpful.

Rating:

1.0

the company I hired to move me was recommended by the Weatherford, TX location. HE was suppose to drop the truck off in Chattanooga, TN where he dropped the other truck... He drove the truck to Decatur, AL without my knowledge or consent. He broke my things, he did not do a good job. I am very upset with Hometown Self Storage for recommending Charles L. Lyder Jr.

Rating:

5.0

Very friendly and knowledgeable. Lots of good information to make informed financial moving decisions. Very helpful!

Rating:

4.0

personnel was very helpful, friendly. think was best.

Rating:

3.0

Have quoted equipment available for pick-up.

Rating:

2.0

More signage, very hard to find.

Rating:

5.0

I was very Happy with the truck.And the Service.

Rating:

3.0

Even though this location was advertised as 24 hour there were no clear directions on where to park the truck. Hence, we parked in front of the building in a small lot not large truck friendly, nor too secure in my mind. There was no staff so we blindly followed the directions on a small sticker on the front door.

Rating:

5.0

Agent was very professional and knowledgeable.

Rating:

5.0

The girl who helped us was VERY efficient and helpful and friendly....which is very uncommon these days!!! THANKS