The app didn't want to work while I was using it and when I had to return the vehicle I actually had to use the website to do it bc the app wouldn't workNicole S.
Customer Reviews for Storage Plus
(Distribuidor de U-Haul del vecindario)
Boise, ID 83705
(We sell Boxes/moving supplies)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 1 p. m.
- Dom.: cerrado
- 9/6/2021: cerrado
- 11/25/2021 - 11/26/2021: cerrado
- 12/24/2021 - 12/25/2021: cerrado
- 12/31/2021 - 1/1/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kevin M.
The vehicle is relatively new with only 7700 miles. The exterior was covered with mud and the windshield was full with bug splats.Walter P.
straps to tie down vehicle were worn and tattered hard to get to work and tie the vehicle down ratchet on right side kept coming loose had to stop off and on and re ratchet the strap tight. the hooks weren't able to hook on to my hitch and its a 2019 truck so the hooks on your trailer weren't acceptable I had to go to Home Depot and spend another $50 for hooks that would work after spending $550 to rent your beet up used trailer for a one day rental ! Won't be using UHaul again !BRADLEY S.
El cliente no dejó un comentario.JACOB C.
El cliente no dejó un comentario.Jonathan B.
El cliente no dejó un comentario.SONDRA L.
El cliente no dejó un comentario.Justin W.
El cliente no dejó un comentario.Lori V.
I had overestimated my mileage and was afraid I wouldn't get a credit for my actual mileage but I did. Excellent service. Excellent van. I'm delighted with the service.MARIA N.
John was really nice.Hasan A.
El cliente no dejó un comentario.DON W.
This location and the owners are terrific. The uhaul website experience, on the other hand, is atrocious. If you would focus on delivering real customer value vs gotcha upsell, you would make the experience far more pleasant. Currently the UX is so anti-customer it's crazyâ€"you have to actively deselect all kinds of options to get what you really want. Will likely explore other options for our next move.PETER V.
El cliente no dejó un comentario.ROBERT R.
El cliente no dejó un comentario.KATHLEEN L.
Adjust hours for those who get off work late, and need a TRUCK.BRIAN C.
El cliente no dejó un comentario.Ronald E.
excellent service! great staff!TRISH M.
El cliente no dejó un comentario.Tammy G.
Very niceWILLIAM G.
Everything was really easy.Jonathan N.
El cliente no dejó un comentario.SHANNON D.
The people were very friendly and helpful.Neil R.
None. I had trouble initially getting in touch with them, but they kindly explained that it was due to U-haul's reservation system being down that day. They went out of their way to assure me that everything was okay with the reservation and also called me the following day to keep me up to speed. They also called again to let me know that the rental was available early to pick up. They also took great care to answer all of my questions regarding the rental, including U-hauls updated rental policies. It was all very much appreciated, and I would recommend this location for anyone needing a rental. Above and beyond service.MATTHEW S.
El cliente no dejó un comentario.RENEE M.
Pam provided excellent customer service and was very knowledgeable.CURTIS E.
Thanks again and I'll will be needing you 3rd week this monthTAMARA H.
El cliente no dejó un comentario.Alton L.
El cliente no dejó un comentario.Jennifer B.
El cliente no dejó un comentario.Anita F.
El cliente no dejó un comentario.DIANA C.
You need to update your truck sizes. I have a Ram 4500. It is bigger can haul and tow more than a 3500. I have used uhaul twice in 2 years and can't use the website to make reservations do to my truck not being listed. I have to call and talk to a representative and they have No idea what my truck is or how big it is, because it is not listed. It is a big hassle trying to explain.nathan V.
Your mobile check-in is terrible so the lady at the counter helped me and was so nice.CARRIE H.
Inside had food and trash. No parkingRodger F.
Great people, easy setupAleksey M.
El cliente no dejó un comentario.Thomas H.
El cliente no dejó un comentario.FAYE D.
The alternate contact verification process should happen at request rather than at check-out. It was silly to be standing in the freezing cold waiting for a representative to contact the people I listed (some of whom weren't awake at 10am on New Year's day). Additionally, I didn't receive a full contract (along with estimated costs, confirmed odometer values, rate for refueling, etc.) until AFTER I checked the equipment back in. I only received a generic service contract when I checked the equipment out, but the generic contract didn't have any of the important details that I needed to know at different points. A heads up about the low air pressure sensor would have also been good.Elizabeth M.
A little Irritating that gas tank was not full - it was at 5/16 and I had to fiddle at the gas station to return it to that approximate level. Are you hoping that customers will accidentally over-fill it? Truck was VERY clean, very impressive.DAVID S.
El cliente no dejó un comentario.Sharon B.
El cliente no dejó un comentario.Sadami H.
Sweat and cigarette smell inside the cabin.Venkata A.
El cliente no dejó un comentario.Sadami H.
Great service!Keith S.
Extraordinario servicio al clienteScott J.
The lady I dealt with was nice and very helpful.Pete G.
Not charge someone $14 for use of less than a gallon of gas will never use this location again an will tell peopleShaine O.
El cliente no dejó un comentario.dan F.
Nothing that I saw, everything was great.Leslie B.
El cliente no dejó un comentario.Gary T.
El cliente no dejó un comentario.Zachary H.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Marco H.
Terribly small location to be used for off hours drop off, almost no parking, especially for large trucksNicolas W.
El cliente no dejó un comentario.daron S.
El cliente no dejó un comentario.Joshua S.
Easy drop-off. Central location.Fredrick P.
Very pleasant and friendly staff. Good communication. They went the extra mile for me. All went very well. I would highly recommend this location. ¡Gracias!phil W.
El cliente no dejó un comentario.Kimi W.
El cliente no dejó un comentario.randy M.
They made the return procTimothy M.
El cliente no dejó un comentario.Martin F.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Charles W.
El cliente no dejó un comentario.Angela B.
El cliente no dejó un comentario.Donald J F.
El cliente no dejó un comentario.Leo C.
I was have a lot of trouble checking in on my phone. The owner showed up an hour early to help me when he noticed I had not picked up my truck successfully. He was SO NICE and helped us incredibly!! Would absolutely use him again.Todd G.
El cliente no dejó un comentario.Philip H.
El cliente no dejó un comentario.scott G.
El cliente no dejó un comentario.KENNETH B.
A little confusing of where to park the truckELIZABETH K.
El cliente no dejó un comentario.Jeffrey R.
We had no problem with the WOODBURN location or the Boise location for that matter. The issue we have/had was the over all lack of cleanliness with the truck. So the inside of cab is in desperate need of a shop vac and wipe down!!! The cup holder is stick and gross so we didn't use it. When we opened the back cargo area - something had been spilled on the left side and was sticky and gross. So we had to sweep it out and remove the sticky spill that wasn't ours....the entire â€œtouch freeâ€ is losing the touch of ensuring cleanliness that is lost in pictures. Other than that, great experience- thanks!Thomas H.
Cost was more than expected , disappointedRichard N.
Staff was rude and raised their voices, almost yelling at me as they were insisting I accepted the additional insurance coverage. I was charged the rental for for two days. May 15-May 17. I returned the truck on the 16th. They still applied even additional charges after the fact. I never received a copy of my original invoice. I'm frustrated at how this was handled and the staff was rude.Heather H.
Manager Nancy was awesome. Pleasure to do business with her.CHRISTOPHER S.
The manager was a very cold and I'll tempered person.Kyle S.
Very thankful that the folks came out, even on their day off. Opened up the gate so we could park the truck in a much safer place. Their help was very much appreciated!Leroy B.
El cliente no dejó un comentario.Tina J.
Somehow they didnt charge me for the milage even though they have my card information and then over a year later I have to pay a fee for it bc it wasn't payed. I recieved an email but if it is a mater of owing money I think I deserve a phone call letting me know.Dan A.
El cliente no dejó un comentario.Alaina S.
El cliente no dejó un comentario.Scott Q.
My experience with the overall process of the 24/7 truck share, as well as the main corporate customer service, was great. My experience with the actual local location was sub par, and a little insulting. I called the pick-up location with a question and was answered condescendingly and was given very little help. Personally, I think the disrespectful tone and the utter lack of help or interest was due to the fact that I'm female, however it could just be because the person I spoke to was irritated at the nature of my question because he didn't know how the 24/7 truck share worked and didn't care to be involved. I ended up calling 1-800-go-u-haul and the person who answered was extremely pleasant and helpful.Leah R.
The owner of the lot is very rude and has badly damaged and dirty equipment. You can tell there is no maintenance done on anything on the lot. You should pull your uhauls out of this locationTrevor G.
The only thing I thought was weird was the owner running outside as we pulled up to say, we need to call them over the phone instead of coming inside the building because they would like to social distance. I understand they're concerns but that is something that should be stated beforehand. Also they asked me to send pictures of the dash to them as well even though I opted to do a mobile pickup and drop off.Chelsea B.
We have rented from this location before. The owners were always courteous, gracious and extremely helpful. The only place we rent uhauls in Boise!Gregory M.
Make sure the tires are checked for flats before they let people take themTrevor G.
Gas not full when picked up, only drove 15 miles, but had put 5 gallons of gas in to fill, told agent, and his response was â€œis that a problem?â€ The answer is yes. Yes it is a problem.Robert R.
Nothing drives me crazier than being called "boss" or some other equivalent. I was met at the door with a long dissertation of why I could not go inside when there was a sign that explained the information in a concise manner, and without being talked down at. They could not figure out how to run my credit card over the phone, and after the fourth attempt, they just took my number down on a piece of paper. After I used the trailer for a couple of hours and returned it, I got an email the two days later with a bogus $10.00 cleaning fee. I want my $10.00 back from these thieves.Samuel R.
El cliente no dejó un comentario.David B.
The agent at Boise, Ron was the best as we had to check-in ourselves. Just happened he was at the Storage Plus and helped us get the truck.Sharon G.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Jake A.
They were crazy about COVID but very nice.AnnMarie K.
Alignment on steering was very messed up, truck smelled strongly of smoke, and staff was not very friendly.Ashley H.
El cliente no dejó un comentario.phillip T.
Was closed. Sunday drop off.Anthony G.
El cliente no dejó un comentario.Tracy P.