Absolutely fantastic! The best service for renting a U-Haul. The facilities were spotless and the staff were excellent and easy to work with. I would change nothing.
CHARLES G
Customer Reviews for StoragePlus Eagle Rd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There is no parking and it’s not known until you get there so I had to go all the way back home and get a ride back to get the UhAul. Then the app didn’t work so I had to wait for an attendant and she had to call uhaul and give them all the information I gave when I reserved the truck and it took uhaul rep forever. The lady behind that desk was great. Every thing else was lame.
Megan SHave a human to work at the desk. To answer questions and help other humans
Yanan SCustomer service was very unfriendly. Not greeted when arrived. No smile or friendly demeanor upon receiving keys or to simply let us know where the return drop box etc were.
Jason BOver charge fees
Jaime LWhen I made this reservation, it said NOTHING about this location being closed and I received ZERO information on how to pickup my rental. The email I was supposed to get with the code for the key kiosk I NEVER RECEIVED.
Joshua GThe final amount i was charged was incorrect. I contacted the rental site. They agreed that there was a mistake. stated they would work on it. one week later i went to the office. Again i was told the mistake would be corrected. nothing has happened. I have called. left messages. with no results. The location was inviting and well maintained. The equipment was good. The customer service and accuracy is very poor.
Michelle SGreat experience. Raylynn was amazing to work
Scott OI was charged for SafeMove insurance, although I clearly declined it when reserving the truck. The afternoon after I returned the truck, I immediately called the rental place. She said, "oh, I thought I asked you about insurance, and you said yes." This was completely untrue. She said she called U-Haul corporate, and they would issue a refund for the SafeMove portion. I decided to email U-Haul corporate as a double-check. I was told by Gavin Rivera by email on 9/13 that the refund had been processed and would show up in 3-5 business days. Today is 9/25, and still no refund. I asked Gavin what was going on. He said essentially that it was my bank's problem (???). He sent me a refund receipt (with a 9/25 approval date... not a 9/13 approval date mind you), so now that he actually issued a refund after I called him out on it, I'm sure I will get it. I worked in business for 25 years, and I am not naive. This is no way to conduct business! I will never use U-Haul again.
Nathan SAnswer the phone
Mary LGreat place to rent, very helpful staff
William WLoved the experience. Will definitely rent from here again.
Eric CRaylyn was incredibly friendly and helpful from the moment we walked in the door. Our truck was ready for us with a full tank and was clean in working order. The return process was quick and easy.
Amber MThe receptionist at Storageplus is fantastic! We would go back to this location just because of her
Maryanne SSelf check in did not work. Truck was not checked by employee after it was checked in by the person before me, causing me to be charged for over 100 miles more than I drove. No customer service personnel will contact me back to correct. Very frustrating and will not be recommending to anyone. 0/10.
Brian JNothing. Corean was fantastic. Very very helpful and fun to talk with.
Karen DThis location was excellent and the person manning the counter went above and beyond to fulfill my needs. I had ordered a queen mattress cover with my online purchase and apparently that meant I had to pick it up at a different location... In the end the person behind the counter gave me the mattress cover from their stock so I didn't have to go. I will say separate from this location, I had reserved a truck for 4 hrs from another spot but the day of at like 5 am the reservation was changed to two hours and I did not appreciate the sudden change that would not work for my move
Brian RGreat service. Quick and easy pickup and delivery.
David DAmazing customer service best U-Haul rental I've ever had!
Paul SCan’t remember her name, but the lady who helped me was super nice and friendly and helpful. Must be why I moved here. 😁 Was very easy process to return.
RON KThe location itself was fine. The way the van was parked could’ve been different since it was a little tight getting out. The website and the app made it nearly impossible to do the check in. I’d get close to being done and the app would stop working. Or the website wouldn’t let me continue. It took me 45 minutes to finally get checked in. I know that is not related to the location. But wanted to mention it.
Alexis WAll was great . stay open later on Saturdays
Stephen Meverything was great
Brandey AAmazing vehicle and super easy! I’m not the type to leave reviews but I had a great experience
Echoeve FRaelynne went above and beyond to help me with several issues. I will highly recommend to others.
Dardy PExtremely dirty inside & out. No windshield washer fluid , could barely see out of windshield. Had a dent on the drivers side;had to call manager to dispute being responsible. Brought back within hours of renting;still charged for l days rental. NEVER again will I deal here!
Marlys DNone
Alex PThe exterior of the vehicle was very dirty. So much so that we had to pull in a gas station to clean the indshorld to see out if it. The interior was clean and the vehicle ran well.
Shelley VThere wasn’t a ton of space to drop the trailer off
Lacey CCustomer service sucks. Both for Uhaul and their storage facility. Had I known this was the uhaul location I had previously had a bad experience with at the storage facilty, I would have selected another location. Vehicle FELT USED UP, sounded like it had a vacuum leak. But it drove well, brakes felt squishy. But it got me to my destination.
suzanne hIt's hard to see from the road- confusing as to where to drop off the truck. Better signage needed
Sonia DFriendly and efficient service!
Steven KTruck had not been cleaned out. I had to sweep out the back and air out the smell before I could load my own stuff.
Steven BDid'nt have a dolly I reservered.
Greg GI reserved a Uhaul from the Chinden location in Garden City. Hours before my pick up time, I received a call and was told that the trailer I reserved was not available at that location, but they had one at Storage Plus on Eagle Road. I went to Storage Plus on Eagle Road, but they were closed that day. The trailer I reserved was parked out front, and I was able to be dispatched by a Uhaul representative over the phone. Since I had a 1-week reservation, and the store was closed on Mondays, I knew the store would be closed when I returned the trailer. I returned the trailer a day early when the store would be open, but they were still closed (for lunch this time). I left the trailer where it was found, and sent pictures and a text message to the Uhaul agent that helped me check out the trailer over the phone. He replied that it was "perfect". The next day I received many calls from the Chinden location asking when I was going to return the trailer. I told them that the trailer was dropped off at the Storage Plus location where I rented it from, and I received a text message from Uhaul telling me to return it to that location. I have now been charged nearly $300 for a rental that was quoted $106. This was a complete failure by Uhaul and I was charged for it.
Donn EEverything was just fine
William FGreat customer service.
Barbara WSuper nice secure and clean facility and excellent customer service! We stored there for almost 6 years with no problems and Julie was extremely helpful when we had the daunting task this week of clearing out our space, helping us with two different U-Hauls, would definitely recommend storage plus to anyone. Thanks Pam and chip
PAMELA SI think the mobile check-in is an asspain unless you are outside of business hours. It was advertised as easier but this experience would have been flawless if I had just checked in with the person at the desk.
Lynne COnly complaint I have is that I did not nor have not received my receipt. Please provide me a receipt to close out my rental. Thank you.
Edwin BThe Traction Control needed service and the ABS also needed service.
James SDid it all well
Jerry MStorage plus was the second place attempted. Rocky Mountain Storage was a bust.
Joan RI was made that the charges on my receipt wasn’t what I expected they was higher 😞
ANNA CU-Haul office worker was very nice and friendly. I told her that I don’t need to rent very often, but it is always nice dealing with U-Haul when I do.
Robert MEasy as could be. Highly recomend.
Philip MAttendant was very nice, informative and helpful. I would recommend to anyone who needs a truck or van.
GRANT GBe honest about the actual charges up front and stop charging for gas when there is no reason too.
ANGELINA GFront desk was welcoming and helpful.
JASON D