Customer Reviews for Storage Plus West
(U-Haul Neighborhood Dealer)

178 reviews

3211 Modaus Rd SW   Decatur, AL 35603

(256) 353-3865

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 353-3865

3211 Modaus Rd SW
Decatur, AL 35603

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Thank you!

Thomas Joseph  |  Overall Experience 
Rating:
5.0

The people was the best. Thanks

Melvin Henson   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Durham 
Rating:
4.0

Need to do a better job with pest control. Lots of mice droppings visible in the unit once cleaned out.

STACY DAWSON  |  Overall Experience 
Rating:
5.0

Easy and nice

DEANDRA FORD 
Rating:
4.0

Customer did not leave a comment.

Sandi Rowe 
Rating:
5.0

A well secured and attractive facility. Staff was very friendly and accomodating. My experience was very good.

James Little  |  Overall Experience 
Rating:
5.0

Great place!

DONNA BARNETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Holcomb  |  Overall Experience 
Rating:
5.0

The wife and I moved from Indiana to Decatur Al. So, my rentals were all done over the phone. the office staff was a tremendous help in making this move very smoothly.

Brian Logsdon   |  Overall Experience 
Rating:
5.0

I would highly recommend the storage facility. I think it's the best one in Decatur. I felt my belongings were always safe and secure there.

Deborah Rains   |  Overall Experience 
Rating:
5.0

Great....Super...Love it and the person who received me

LARRY FRAZIER 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BUTLER   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Collingsworth  |  Overall Experience 
Rating:
5.0

Everything was perfect!!

Richard Steed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nora Smith  |  Overall Experience 
Rating:
5.0

Facility is a little more expensive than others in the area but it is a top notch facility. 24 hour gated access, very well lit and security cameras everywhere. I would not hesitate to use them again.

Joseph Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Slayton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Hillard 
Rating:
5.0

I never had any problems. I never had anything, moved, stolen, or missing in the eight years I had my trailer there. I have been well pleased.

James Drake  |  Overall Experience 
Rating:
5.0

Great customer service. Very friendly and very helpful.

Matthew Kennon 
Rating:
5.0

Best customer service around Thank you

JAN KING   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac Sanford 
Rating:
5.0

Customer did not leave a comment.

Ronald Stokes  |  Overall Experience 
Rating:
5.0

Everything was always perfect. The staff were always very friendly and understanding of any questions I might have had and were great about contacting me with any issues with the unit or lock in a timely and friendly/professional manner. Cannot say enough good things about this place. 100% recommend them over any other storage company.

Morgan Watkins   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA ALLEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Preston 
Rating:
4.0

Customer did not leave a comment.

Stephen Hill  
Rating:
5.0

I was told for 4 day buy over 7 different people that I could NOT let me drop off at that location and was first expected to drop off over 10 miles away in a town over, when this place is located less than 1/4 mile from where I moved. I tried for four days to get this drop off location. None of the first 6 people offered to help and they even changed the drop off to a store 2 towns over. I will never use uhaul again for anything!

Brannon Letson 
Rating:
5.0

Very helpful and friendly. Highly recommend ❤️

Tamela Elmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Stephens  |  Overall Experience 
Rating:
5.0

Easy as can be, everything you would expect from a storage facility. Nice clean units

Phillip Corlew Jr.   |  Overall Experience 
Rating:
5.0

Rented 2 covered spaces to store a 5th wheel RV. Turned out we didn't have to move our RV from campsite. Notified staff 3 days after signing rental agreement but still had to pay for full month.....only complaint i have

Christopher Karr  |  Overall Experience 
Rating:
5.0

I think what you have done and is doing is superb!

Mark Bass 
Rating:
5.0

Very nice and helpful staff. I was pleased with everything.

Kathy Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Hayes   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Landers 
Rating:
5.0

Customer did not leave a comment.

Robby Mcintyre   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY STEELE   |  Overall Experience 
Rating:
5.0

Great place, ran by good people. Would loved to have stayed at this facility but became to expensive compared to other locations in the area. Could no justify the price difference.

Mark Slocumb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda craft 
Rating:
5.0

Customer did not leave a comment.

Alan Gaston  |  Overall Experience 
Rating:
5.0

Great experience

Darren Yerby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Stevens  |  Overall Experience 
Rating:
5.0

Very nice facility. Easily accessible and staff was very helpful. I would certainly recommend it to anyone needing space.

John Duckett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Nantz  |  Overall Experience 
Rating:
5.0

Felt secure and office staff was always so helpful.

MARTHA FARMER  |  Overall Experience 
Rating:
5.0

The staff was very helpful and gave good information. I was very pleased with this facility

Ronald Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY WAITS 
Rating:
5.0

You can improve on your locations and your call center. I was suppose to have a truck at showtime car wash in priceville. When i get there I can't get in the truck, they had half the blankets in the truck and a regular hand truck instead of the appliance hand truck i had ordered. I tried calling them and texted them and got no response, then I called your 1800 number and was on hold for 1 hour and 45 minutes. I sat there for 2 hours trying to get the truck, while I was on hold we finally left and drove to the location on Modaus rd and she had me in a truck by the time your call center even answered the phone. If it wasn't for her I would NEVER use your company again Laur saved you a customer.

Edwina Adkins 
Rating:
5.0

Customer did not leave a comment.

Ricky Hilliard 
Rating:
5.0

Customer did not leave a comment.

Lawrence Shackelford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIEA SATCHEL   |  Overall Experience 
Rating:
5.0

Great experience!

Raymond Murphy 
Rating:
5.0

Customer did not leave a comment.

COURTNEY TURNER   |  Overall Experience 
Rating:
5.0

Great and safe place to keep all your things!

ALEXANDER LANGFORD  |  Overall Experience 
Rating:
5.0

I really liked the convince, kindness of staff and knowing the storage was secure. Thank you all for the good experience with the facility. In the event we need storage space again we will use this facility.

Deborah Bomar  |  Overall Experience 
Rating:
5.0

Lara is the best! Thank you!

HELEN DUNN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN BRACKEEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BUTCH SHEETS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA GONZALEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

J.C. SAPPINGTON  |  Overall Experience 
Rating:
5.0

I’m very pleased with my experience.

DYLAN RUSSELL  |  Overall Experience 
Rating:
5.0

The staff was excellent.

PHYLLIS STINGILY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Bynum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theron Voss  |  Overall Experience 
Rating:
5.0

Laura is amazing I have ised storage plus for about 17 years total at different facilities and still have 2 units with them now. The staff at each place they have are great and I have gotten to know them and consider them my go to for all my storage needs

SANDRA MOORE   |  Overall Experience 
Rating:
5.0

We used Storage Plus West twice to store furniture between moves for our mother. It was a life saver for us. The facility was clean and convenient, The staff was very helpful and friendly. They made a difficult time less so, and I would highly recommend them.

Kathleen Tingle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL NEVINS 
Rating:
5.0

Customer did not leave a comment.

Spencer Blake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEREDITH BROOKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY GREENE   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN MCCLESKEY  |  Overall Experience 
Rating:
5.0

Great facility. Very friendly and professional staff. I recommend this facility.

DEBORA MCKELVY   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLEY CHRISTIAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Huskey  |  Overall Experience 
Rating:
5.0

Great people to do business with

JESSE BANKSTON  |  Overall Experience 
Rating:
3.0

they could have called me first to let me know the drop off location moved so I did not have to go out of my way to the changed address

DONIELLE SAPP 
Rating:
5.0

Laura was really nice and helped us a lot of times. Excellent service.

PHILLIP SHERMAN  |  Overall Experience 
Rating:
5.0

The lady there was very helpful.

DANIEL LEE  |  Overall Experience 
Rating:
5.0

We have used this storage unit many times and the staff was always helpful and friendly and easy to work with.

LISA CROWE  |  Overall Experience 
Rating:
5.0

24/7 being open for business

DAVID ALEXANDER 
Rating:
5.0

Excellent staff and facility! Would highly recommend!

Deanna Knox  |  Overall Experience 
Rating:
5.0

Only reason I move because to many people rent there space for $30. Yaw are to high especially since your out of town.

RANDY CASEY  |  Overall Experience 
Rating:
5.0

I would definitely use storage plus west again and again. My experience with them was top notch. I would definitely recommend them and Lara was super helpful and kind!!!!

HOLLIE MILLER   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIM BONNER  |  Overall Experience 
Rating:
4.0

While this probably can’t be fixed, cellular data is limited at this location and I struggled to get through the pick-up process (I was booted and had to restart the process 3 times).

Nathan Collier 
Rating:
5.0

Customer did not leave a comment.

Steven Thrasher 
Rating:
5.0

very nice and prompt to close order and send receipt via email within 30 min

Yolanda Simmons 
Rating:
5.0

Customer did not leave a comment.

BILLY BATES  |  Overall Experience 
Rating:
5.0

I would definitely recommend this storage facility to others. It is clean, secure, well monitored and Lara was very friendly and helpful.

LEANNE KENT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA LAWSON  |  Overall Experience 
Rating:
5.0

Not a thing could be better. The ladies were very helpful and nice as could be. If I ever need another trailer or u-haul service I intend to rent there. Thank you ladies!!

RICHARD HAM 
Rating:
5.0

Customer did not leave a comment.

Kay Long  |  Overall Experience 
Rating:
5.0

RV is out on the road for a bit and getting some much needed care. Will definitely store here again.

KATI COX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon Casper 
Rating:
5.0

Customer did not leave a comment.

JOHN NEAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Posey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlisa Peterson 
Rating:
5.0

Customer did not leave a comment.

THOMAS DAILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

William Sammon 
Rating:
5.0

Customer did not leave a comment.

TYLER HOGAN  |  Overall Experience 
Rating:
5.0

The lady was very sweet friendly and helpful

KAREN LINDSEY  |  Overall Experience 
Rating:
5.0

Staff super polite

Neal Banks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PELLUM DUMAS  |  Overall Experience 
Rating:
5.0

Storage Plus West has been the best experience I have had with any storage operation I have used in the past . The grounds were kept clean and well secured.

LAYTON WIDNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE MINK  |  Overall Experience 
Rating:
5.0

It was simple and fast to rent the truck.

clifford chance 
Rating:
4.0

Customer did not leave a comment.

clifford chance 
Rating:
5.0

Customer did not leave a comment.

Patty Coan 
Rating:
5.0

Customer did not leave a comment.

JEROME FLETCHER 
Rating:
5.0

Office manager made the rental of the truck very easy. Will recommend this location to anyone needing a truck rental or storage unit.

DON MOSELEY 
Rating:
5.0

Customer did not leave a comment.

Jeremy Henderson 
Rating:
5.0

Perfect and courteous

Brad Andrade 
Rating:
1.0

Your trucks should be driven before renting to know if there are any issues. We had the worst experience ever with your truck. Have been told you will not cover damages to our property that were caused by the condition of the truck. I will be contacting the better business bureau.

TERRI Christle 
Rating:
5.0

Customer did not leave a comment.

Greg Johnson 
Rating:
5.0

Customer did not leave a comment.

Steve Hill 
Rating:
5.0

Customer did not leave a comment.

Jamin Grubbs 
Rating:
5.0

We had scheduled a pickup for a 20 ft.and had to settle with a 26 ft. But everything was ok, the lady's at both locations we're great to deal with, we appreciate it.

LORETTA MEARSE 
Rating:
5.0

Everyone was friendly and awesome service.

Lisa Burnside 
Rating:
5.0

Been renting from Storage Plus for years and when I need another unit , I will most definitely use them again!! Thanks for the Awesome Service!

SHEILA GARMANY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary peters 
Rating:
5.0

This was a great experience. The staff was extremely helpful and courteous. Would definitely use them again if needed.

JENNIFER WALDROP  |  Overall Experience 
Rating:
5.0

Lara did a great job at the office. Fifth time I have used the storage lot for various reasons.

DON MOSELEY  |  Overall Experience 
Rating:
5.0

The staff was always super helpful!!!!

JASON CHANDLER  |  Overall Experience 
Rating:
5.0

Great storage place!

Mallory Cannon  |  Overall Experience 
Rating:
4.0

N/A

CHRISTINA SKINNER  |  Overall Experience 
Rating:
5.0

It was a pleasure renting clerk was very professional and helpful

ZENA AKERS  |  Overall Experience 
Rating:
5.0

A little expensive but very good service and a very clean facility.

BENJAMIN BLACK  |  Overall Experience 
Rating:
5.0

well lit & secured area ... friendly office staff ... reasonable rates

CHARLES HAMMONS  |  Overall Experience 
Rating:
5.0

Thanks to Laura Downs Excellent professional service. God Bless 🇺🇸🇺🇸🇺🇸

GIDEONS INTERNATIONAL  |  Overall Experience 
Rating:
5.0

Great storage place!

SCOTT WILSON  |  Overall Experience 
Rating:
5.0

Staff is very professional and friendly. I highly recommend this storage facility and I wouldn’t go any where else in Decatur.

BUTCH SHEETS  |  Overall Experience 
Rating:
5.0

NA

Steve Hill 
Rating:
5.0

Customer did not leave a comment.

Kevin Duffy 
Rating:
5.0

Customer did not leave a comment.

Steven Sasser 
Rating:
5.0

Customer did not leave a comment.

Michael Bobbitt 
Rating:
5.0

Customer did not leave a comment.

kenny mitchell 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY DRENNEN 
Rating:
5.0

Customer did not leave a comment.

Joshua Stone 
Rating:
5.0

Customer did not leave a comment.

kenny mitchell 
Rating:
5.0

stay the same

chelsea ellis 
Rating:
5.0

Excellent all around!! Highly recommend this location!

paula white 
Rating:
4.0

Customer did not leave a comment.

William Hughes 
Rating:
5.0

Customer did not leave a comment.

KIM JACKSON 
Rating:
5.0

Customer did not leave a comment.

ROBERT LONG 
Rating:
1.0

Customer did not leave a comment.

PIERRE SMITH 
Rating:
5.0

Everything went very well

James Devaney 
Rating:
5.0

Customer did not leave a comment.

CHAROTTE COWMAN 
Rating:
3.0

Do your job!!!!!

Waymon Hubbard 
Rating:
5.0

Customer did not leave a comment.

Benjiman Foutch 
Rating:
4.0

Customer did not leave a comment.

Jason Betancourt 
Rating:
5.0

Excellent service, in and out and on the road! Thanks!

Jason Watson 
Rating:
4.0

Customer did not leave a comment.

David Matherly 
Rating:
4.0

Customer did not leave a comment.

Clayton Schneider 
Rating:
3.0

Customer did not leave a comment.

MIKE NEMETH 
Rating:
5.0

Customer did not leave a comment.

PHILLIP TANKERSLEY 
Rating:
5.0

Customer did not leave a comment.

DAVID HARRIS 
Rating:
5.0

the lady was extremely nice and understanding.. lots of help and i will use again and also refer her to others many thanks for the great service

JOYCE J DEERING 
Rating:
4.0

Customer did not leave a comment.

RICHARD GAYLE 
Rating:
4.0

Customer did not leave a comment.

Scott Bates 
Rating:
5.0

Very helpful! They make you feel like family! Professional service,with a smile!

GLENN JOLLEY 
Rating:
5.0

The service I received at this Uhaul location was very fast, friendly, and helpful. I would definitely use this location again. Thanks

dustin cook 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HURD 
Rating:
5.0

Customer did not leave a comment.

KERRY TAYLOR 
Rating:
5.0

Only downfall was we were not told that if we returned the equipment to a different location (one closer to my home) that the fee was $12.00 rather than $10.00 as I expected. Not a really big deal but I like to know the fees before I rent. Also, the service was a bit slow (computer errors?), It took nearly 20 minutes for one rental. Other than that, the customer rep was helpful and pleasant.

Debra Harris 
Rating:
1.0

Staff was poorly trained to handle the rental. The location for pickup was changed from U-Haul Moving and Storage 1802 6th Ave. Decatur AL. My box order was not transfered and Storage Plus West would not honor the order. They wanted me to travel across town and pick up the boxes. We askes for and talked to a "reagonal sales manager" who was not helpful. She could only offer a refund and I would have to purchase boxes at Storage Plus at a much higher price. Eventually, I did need new boxes and traveled U-Haul Moving and found them to be very helpful. Based on my experience, I would never recommend dealing with a location that WAS NOT company owned U-haul store. I was very dissatisfied with the sale person and the reagional manager at Storage Plus.

DAVID JUDD 
Rating:
5.0

Customer did not leave a comment.

karen Knop 
Rating:
5.0

Customer did not leave a comment.

SCOTT ALLEN 
Rating:
5.0

Customer did not leave a comment.

ALICIA HEWES 
Rating:
2.0

Did not have the equipment ordered. Could not find the contract Trailer hitch was broken electrical wiring broken Staff very uninterested and not helpful

ENTHOPY ENGINEERING 
Rating:
3.0

this was the second location i was sent to after the first location literally could not use his computer. there really needs to be a better screening process for your service providers, I drove an hour to a place then had to stand there for an hour just to be given wrong directions to the place I finally ended up getting the trailer from. and they had the trailer in the parking lot of the first place but said they couldn't do it over the phone, and then at the second place they did the whole thing over the phone! it was a huge waste of my time and ended up putting me on the road 4 HOURS LATER THAN SCHEDULE!

SEAN SAYE 
Rating:
5.0

First Class !!

STANLEY PARKER 
Rating:
3.0

Was very aggravated with the fact that I had to pay for 5 days and didn't have the trailor 24 hrs. Big rip off on Uhauls part

BRIAN MESSER 
Rating:
4.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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