I could not think of anything. The lady that helped me was amazing. Really found a way to help me out.Richard O.
Customer Reviews for Storage Plus of Lake Conroe
(Distribuidor de U-Haul del vecindario)
Montgomery, TX 77356
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 10 a. m. - 5 p. m.
- Dom.: cerrado
- 9/18/2021 - 9/30/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.john C.
El cliente no dejó un comentario.HOWARD K.
El cliente no dejó un comentario.Christina B.
I tried to do a 24/7 self service on this trailer rental as the location opens only at 10am and closes at 5pm. I was told on the phone by Uhaul that's not possible with trailers as the location needs to be there when I hook up the trailer to check it. When picking it up they didn't help nor check with hooking up the trailer. So why couldn't I have rented at a time convenient to me via self service? Also was the uhaul website down at time of pick up and had to wait over half an hour.Harry S.
In and out within minutes! Thank you!VICTORIA O.
Everything went wellLONNIE E.
El cliente no dejó un comentario.Sylvia A.
El cliente no dejó un comentario.Christopher S.
I turned the truck in at 11:50 am. The site was not open until 1:00 pm. I left multiple calls to make sure I did not need to go back by and sign any documentation. The sorry son of a bitch charged me for another day's rental!!!! I am pissed beyond words. I WILL NEVER USE YOU AGAIN AMD WILL BE ON EVERY SOCIAL MEDIA SITE ASAP TO LET THEM KNOW WHAT KIND OF RIP-OFFS YOU ARE! YOU SUCK!Michael G.
El cliente no dejó un comentario.Shawna C.
El cliente no dejó un comentario.PATRICK G.
Nothing I can tell at this time. It was a pretty seamless experience, to be honest. Worked like a charm. ¡Gracias!DAVID H.
We weren't asked to inspect for damages. The truck had quite a few. We weren't charged, so ultimately everything was okay.Travis P.
El cliente no dejó un comentario.Lori R.
El cliente no dejó un comentario.BRENDA M.
UHaul was very easy & convenient to reserve, ready for us to pick up. No hassles at all, Customer Service was amazing. Thank You all for helping our move be made easy.DAVID J.
El cliente no dejó un comentario.LISA I.
I paid for a dolly and it was not in the truck.Badiah H.
El cliente no dejó un comentario.Malcolm F.
I used the 24/7 rental feature unfortunately. The truck was dirty and there was none of the equipment that I rented inside. I received a refund for the missing equipment, but what about the damaged furniture due to the lack of proper equipment?!?Robert W.
They make it so easy to rent a truck so fast thanks uhaulARTURO B.
El cliente no dejó un comentario.SHANNON P.
El cliente no dejó un comentario.Douglas O.
El cliente no dejó un comentario.Debra W.
I was charged 25.00 for cleaning??? The truck wasnt dirty and I had a package of unopened blankets and one package of blankets that was opened with only 3 used!!! What was or is this about??? The company should be telling people of this charge for restocking or FOLDING 3 blankets if they use the blankets!!!! NOT HAPPY... this is not right after being charged over 170.00 for the day use, when I was quoted 150.00!!! What a way to get more money out of their customers... BEWARE!!!RICHARD D.
El cliente no dejó un comentario.CAROL P.
El cliente no dejó un comentario.Connie M.
El cliente no dejó un comentario.GAYLORD CONRAD O.
We drove 30 miles and had the 20' truck for less than a day at .79 cents a mile and were charged $101.28 the first day and another $98 the second day after we returned it. We were charged for 253 miles and we only drove 30. Then when we called they told us we would have to submit a dispute and the ASM would get back to us in 24 hours as he was the only one who could return the money to us. We are still waiting on that call two days later. We need the money desperately as we just moved and have a child on the way. This is ridiculous and I will never use or recommend Uhaul to anyone ever again. I'm extremely disappointed in this company for taking advantage of a young family and for just poor customer service. We expect and need that money back.MICHAEL B.
El cliente no dejó un comentario.Ashley M.
El cliente no dejó un comentario.Trevor F.
El cliente no dejó un comentario.Crystan L.
El cliente no dejó un comentario.Nelson D.
Take customers with appointments before walk-ins.DEBORAH S.
Easy drop off with the mobile app and handed key to the operatorAnthony C.
El cliente no dejó un comentario.Kristen A.
El cliente no dejó un comentario.CHRISTOPHER P.
El cliente no dejó un comentario.Adela M.
El cliente no dejó un comentario.PATRICIA B.
Cab smelled of smoke App doesn't work if you come late for pickupPaul G.
El cliente no dejó un comentario.Andrew G.
I checked in with the app. It was easy. The only thing they didn't instruct me was where to drop off the key. I put it in the mail slot in the door.Marty C.
El cliente no dejó un comentario.MICHEL B.
El cliente no dejó un comentario.TODD B.
Maybe make the user friendly app a little more user friendly... mostly because I tried to go back and add insurance later which was virtually impossible but overall the experience was great... And the return was very self explanatory which made things easy...Joel D.
El cliente no dejó un comentario.Peter B.
El cliente no dejó un comentario.TIMOTHY GERALD S.
Janet was fantastic! Super nice and helpful. No one was onsite at the drop off location. Janet called u-haul for me on my behalf to discuss the situation and find a solution. Janet made it happen and offered additional assistance if needed.Glenn H.
El cliente no dejó un comentario.Kyle H.
Servicio amableJared S.
The attendant failed to tell me about visible dents on the truck. Once I brought it to his attention that the truck I was renting had a big dent then he told if it was marked with a black X they knew about it.ERNESTO V.
Excellent customer service 5 starLEON E.
El cliente no dejó un comentario.APRIL H.
El cliente no dejó un comentario.Michael L.
Felt like the pricing was a little high for what I did, but overall it was fine. For the amount of time I had the truck I think it would have been cheaper to go with home depot.Cynthia C.
I was very pleased with all this,Janet went above and beyond to help us. Thank you so muchDeborah W.
El cliente no dejó un comentario.TOBIAN W.
El cliente no dejó un comentario.Chris B.
All was good. No improvement necessary.William J.
El cliente no dejó un comentario.Brian K.
The inside of the cab was dirty when I picked it up. The lady that rented it to me said that the roll up door was hard to open and close and that it was scheduled to be worked on. But since the online system allowed me to place a hold on it to be picked up 7/31/2020 she just advised me of the door. When I picked it up there were sunflower seeds and dirt in the floor and dog hair on the seat. I should have taken pictures prior to leaving the lot but since it was the only 20 foot Uhaul to be found in a 100 mile radius of College Station Texas I just considered my self lucky.Anna K.
El cliente no dejó un comentario.Thomas Y.
Not pleased with communication with rep. When we filled out all the paperwork we were told it was .29 per mile. We estimated 125 miles but I specifically asked if we went over what our rate would be.. again told the same .29 but I was charged .79 and I called and basically.. I was wrong it's never that rate and I just heard what I heard..MICHAEL W.
El cliente no dejó un comentario.ZACHARY C.
The most pleasant rental experience I've ever had.RICKY DALE W.
El cliente no dejó un comentario.Chuck W.
The people at 2813773380 were very confused and caused frustration and aggravation. They showed my pickup time on the email as 4 pm. I called and they say no problem we have it. I called the Montgomery pickup location and it showed 4pm. I reserved a 20' truck and the pickup said they would have one. The 2813773380 people called and said I would have to pick it up in Willis Texas. I said that was unacceptable. Then they said it would be at the original pickup then said a 20' wasn't and the were upgrading to a 26'. Such a screwed up mess. I went to the pickup location to make sure I would have a truck when needed. She was very helpful and ensured me a truck would be available the next morning. The 2813773380 people need to be held accountable for their sloppy work and miscommunication. Very disappointing. Call me at 281-772-8441Terry K.
Janet in the office is wonderful. She is the best in customer service. She listens, is very knowledgable and is very welcoming and smiley. Does a real good jobPAUL C.
El cliente no dejó un comentario.Scott C.
El cliente no dejó un comentario.AMANDA W.
Amazing service from check in to check out.peter S.
All Good!JOEL H.
El cliente no dejó un comentario.TODD B.
Excellent customer service!Richard B.
Everyone that I spoke with at this location was polite and very helpful.Carol P.
El cliente no dejó un comentario.Wayne M.
Outstanding staff. U-Haul needs to provide them with basic tools to ensure safety of renters and staff - specifically the trailer tongue lift lever so that people are lifting the trailer onto hitches using brute force. This should be embarrassing for U-Haul that they don't provide this basic equipment.JOSEPH L.
Great experience.. very helpful and friendly. Thanks againVICTORIA B.
El cliente no dejó un comentario.THOMAS R.
Keep hiring more people like Miss Janet and Kiron. They were so nice and helpful. I really appreciated it. I HIGHLY recommend themMICHELLE R.
El cliente no dejó un comentario.Judith M.
El cliente no dejó un comentario.Dennis H.
El cliente no dejó un comentario.John C.
Reserved a truck to pick up before hours, the truck was blocked in by managers personal vehicle and the dolly wasn't inside. Waiting 30 minutes for them to open to straighten out the mess and didn't even get so much as an apology for the inconvenience.Steve S.
The wordpass code I was given to unlock didn't work, had to call customer service. Then, the default odometer reading in the app was much higher than the vehicle actually had. Had to call customer service again. When returning, had to manually calculate what the returning odometer reading should be based off the incorrect starting value. It took me 30 minutes to check the vehicle out because of these issues.David K.
Outstanding service at this location. Fast, easy, close by. I won't ever buy a truck again when I can rent a u-Haul.Jonathon S.
Nothing! JANET was absolutely AMAZING! She is truly a treasure! She made our experience fast and extremely enjoyable! She has a sweet soul and you all or lucky to have herNicholas G.
El cliente no dejó un comentario.mary de M.
Good peoplePat W.
I couldnt have been treated better!!! The truck was great and the service was excellent. This will be my new favorite Uhaul location!! Thank you so much!!STEFANIE S.
The vehicle was absolutely filthy. It was dirty and stunk! It had not been cleaned in some time. In addition While walking to the unit, I tripped over a ground rod sticking out of the ground. The position the truck was parked I had to walk around a huge steel Light post, between the back of the truck and this post was the grounding rod. I informed the manager that someone needed to either cover or post some kind of visible warning because if they parked the truck there in the future, someone else could trip as well and may get hurt even worst.James R.
El cliente no dejó un comentario.Nancy G.
El cliente no dejó un comentario.James B.
Employee did not tighten on 2 inch ball. When drove car onto car hauler, lifted up and damaged my vehicle. We back to store and employee apologized. Unacceptable, could have been horrible situation on highwayFranz P.
El cliente no dejó un comentario.Dietrich B.
El cliente no dejó un comentario.Rebecca P.
There was no one there when we dropped the truck off at 2 P. MTERRY P.
El cliente no dejó un comentario.Carlos G.