Customer Reviews for Storage Plus Inc
(U-Haul Neighborhood Dealer)

850 reviews

49 Houghton St   Hudson, MA 01749

(978) 293-3329

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 10 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(978) 293-3329

49 Houghton St
Hudson, MA 01749

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 10 am–1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The dolly and the pads which I reserved were not provided when I picked-up the truck by the self-service process. I had to rent a dolly and pads from another location which was an inconvenience. When I contacted the Hudson location on the next business day, they were not able to issue a refund and explained that I had to contact the drop-off location (Salem). After numerous phone calls, I eventually was refunded, but it was a very time-consuming process. If I decide to use U-Haul again, I will only use a location that is open during the pick-up process.

Karen Reed 
Rating:
5.0

Customer did not leave a comment.

Erin Connor 
Rating:
3.0

I still have not received the final bill despite having emailed the location asking for it.

Mark Garvey 
Rating:
5.0

excellent

Charles Gould 
Rating:
5.0

The app is still no good. Tried to access my receipt today and nothing.

William Nevits 
Rating:
5.0

Good

Luis Hernandez 
Rating:
3.0

Customer did not leave a comment.

Scott Massie 
Rating:
4.0

Customer did not leave a comment.

Eleni Christakos 
Rating:
5.0

Customer did not leave a comment.

Luz Marrero pagan 
Rating:
5.0

Customer did not leave a comment.

Jonathon Medina 
Rating:
3.0

Customer did not leave a comment.

Brad Delano 
Rating:
3.0

Truck at different location from the app . I didn’t get the dolly that I rented

Lucas Gravina 
Rating:
5.0

Customer did not leave a comment.

William Paulsen 
Rating:
2.0

This location has terrible network coverage (Verizon). The Storage Plus employee was gone when I tried to return my truck and the network connection was so bad that the page timed out before it could load my account. I was trying for an hour to return my truck while my babysitter was stuck at my house with my infant and toddler. I was only able to return the truck because I resorted to asking a neighbor who lives next to the parking lot if I could use their WiFi. It was an incredibly frustrating experience and I recommend selecting a different location for your rental pickup and return. The actual truck was great and the check out/in process was otherwise fine, if a bit involved.

Charlotte Brewer 
Rating:
1.0

Your truck was a safety hazard. Swayed on the road. Hard to control steering. Hardly had any breaks. Aircon didn’t work. Tire pressure light was on right after I drove away. Dolly wasn’t loaded although I paid for it. The truck was decaying and old, very old. I shall never hire U-Haul again. I apparently overrated your company

Kursat G Olcay 
Rating:
4.0

Customer did not leave a comment.

Gabriela Santos 
Rating:
1.0

Poor service and unacceptable customer service.

Derek Li 
Rating:
1.0

Uhaul should follow through with good customer service. This location doesn’t have good customer service. This location should give attention to scheduled pick up times for truck reservations. My time is important. I expected to be treated with respect and I didn’t get that respect. I was supposed to pick up my truck at 10 AM in the rental office was closed and locked at that time I had to wait around one hour and 15 minutes to get my truck.

gary ajootian 
Rating:
5.0

Customer did not leave a comment.

Roberta McLaughlin 
Rating:
1.0

Customer did not leave a comment.

cleidson pereira 
Rating:
5.0

Customer did not leave a comment.

Sean Madelle 
Rating:
5.0

Customer did not leave a comment.

paul giaconia 
Rating:
3.0

Customer did not leave a comment.

Connor Kirkwood 
Rating:
5.0

My only issue was that My rental truck did not have cruise control and power windows and that was an inconvenient for driving that far.

Victor Morency 
Rating:
4.0

Customer did not leave a comment.

John Zakrzewski 
Rating:
5.0

Customer did not leave a comment.

Betsy Plumb 
Rating:
5.0

Very smooth transaction. Problem free move.

Robert Dick 
Rating:
5.0

All went well !

Chris Mechler 
Rating:
3.0

The phone process was not straight forward. Would prefer to work with a human

Cheryl Gargone 
Rating:
5.0

Customer did not leave a comment.

Oskar Barraza 
Rating:
5.0

Customer did not leave a comment.

JOSE MUNIZ 
Rating:
5.0

Customer did not leave a comment.

Lynn Sa 
Rating:
5.0

Customer did not leave a comment.

Steven Pascal 
Rating:
5.0

Customer did not leave a comment.

David Dichmann 
Rating:
5.0

Refunds could appear on the same day the vehicle is returned.

Jean Hamler 
Rating:
5.0

Customer did not leave a comment.

Susan Shaye 
Rating:
5.0

Customer did not leave a comment.

Kelly Mayer 
Rating:
2.0

Customer did not leave a comment.

GREGORY Pettingill 
Rating:
5.0

Customer did not leave a comment.

Andrew Keane 
Rating:
3.0

Customer did not leave a comment.

James McCloy 
Rating:
5.0

Customer did not leave a comment.

Christine Caulfield 
Rating:
1.0

The Hudson location folks told me I could come in and pick up the truck on Saturday because they are closed on Sundays. On Friday, they told me they closed Saturday at 2 pm the next day (their normal hours). I went in at 11:45 am and they were already closed. They left a sign with a number to text or call for help. I did both but was completely ignored. I was frustrated and tried to use the "pick up your truck" system using my cell phone. What the U Hall folks didn't tell me was that you can't use that until your appointed hour of the rental so in fact I could NOT pick it up a day early. I wasted an hour between driving, there and back and trying to figure it out with the nice folks at the 800#. Next morning the online "pick up your truck" system didn't work because of problems on their end, and it took 55 minutes with the 800# folks who admitted that their website had been very spotty to use since December. Eventually she had to beg her boss to make an exception and they did the process manually which gave me the code to the lockbox to get the key. My crew was waiting around, and I was stressing out the whole time. What a nuisance! The online drop off process, however, worked perfectly. The truck was fine and in good shape, although they neglected to put in the furniture pads I ordered, and they still charged me for them. I don't know if the staff there are stoners, or just don't care, but the experience was not pleasant.

JOSEPH DELANO 
Rating:
5.0

Easy pick up and return. I arrived at my reserved time and there was the vehicle, waiting for me and ready to go! It's surprising how many truck rental businesses can't say this! Excellent service, perfect vehicle for my project, easy to use and very affordable. UHaul is my #1 choice!

Laura Wagner 
Rating:
5.0

Customer did not leave a comment.

Geovania Morais 
Rating:
5.0

Customer did not leave a comment.

CARL SCOTT 
Rating:
5.0

.That White Van wasn't clean inside and was with blanket open in the moment that make a pick up of the Van

Lucas Pereira 
Rating:
4.0

Customer did not leave a comment.

Scott Eaton 
Rating:
5.0

This is a great rental business. The vehicles are always clean and well maintained. The owner is great to deal with and everything is handled efficiently and well.

Paul Bennett 
Rating:
5.0

Customer did not leave a comment.

LATANYA LEE 
Rating:
5.0

Customer did not leave a comment.

Maryellen Woodman 
Rating:
3.0

Customer did not leave a comment.

douglas mcclure 
Rating:
3.0

My pickup was very confusing because I was not told in the emails or voicemails I received that the location would be closed and I would be doing after-hours pickup with a lock box. When I went to the website to try to check in, I had already completed express check in, and my account page had a notification at the top prompting me to complete check in but when I pressed it it just reloaded the same page. I was hesitant to complete the checkin on the website because I did not know that my key was in a lock box, and I was afraid that if I completed check in and then couldn't get the key I'd be charged for the truck - I was not informed that I'd be provided a lock box code upon completing checkin. The phone numbers for the location provided in the email went to voicemail because the location was closed. I called the 800 Uhaul number for help and they had a 55 minute wait time. Finally I got help by calling another Uhaul location that was open, and they told me about the lock box and to go to the Pick Up My Truck page, which was NOT the same page that listed my reservations and had the notification to complete check in. It wasn't listed on the dashboard and took me about 10 minutes to find. I finally got my truck an hour late. This was a very stressful experience and it would have been so much easier if I was sent an email informing me about the lock box procedure

Erica Stockwell-Alpert 
Rating:
5.0

the pick up place customer service was excellent-we are NOT happy with UHAUL it self I was guaranteed a pick up location I had call that the 800 number 1 week prior and they said YES it was going to be there-Thank goodness I called the day prior of pick up only to find it was NOT there and elsewhere-very inconvenient since this was a time sensitive event I had to rearrange the other place we were meeting and dropping off the items we needed the UHAUL for-I would NEVER recommend UHAUL for a first time user next year for this event I have to think about where and what we are going to use for the fundraiser we needed it for

robert sawyer 
Rating:
5.0

When we arrived to drop off the person was on a bank run so unfortunately we had to do the online drop off.

AMANDA CRUZ 
Rating:
5.0

Customer did not leave a comment.

DENNIS SULLIVAN 
Rating:
5.0

Customer did not leave a comment.

Barry Rubenstein 
Rating:
5.0

The UHaul representative was friendly and helpful. The location is convenient.

Henry Walsh 
Rating:
5.0

Customer did not leave a comment.

Dale Hartman 
Rating:
1.0

The lady, is a very rud, and the charges is completely different the we talked for the rent of the truck i rented, be careful and be aware. Wen you rent a truck in tha location. 49 Houghton st. Hudsn ma. 01749 NOT RECOMMENDED, NO VALLA A RENTAR ESE ESTABLECIMIENTO.

Raul Garcia 
Rating:
5.0

Customer did not leave a comment.

Damon Shaw 
Rating:
5.0

Customer did not leave a comment.

Frank Chen 
Rating:
5.0

Great experience

JOHN CLARK 
Rating:
5.0

This was a short term rental to transport a new furniture purchase. The attendant gave me some blankets at no charge to help prevent any damage. This is exactly the type of gesture that will result in my using U-Haul again in the future.

Steve Pinner 
Rating:
4.0

Customer did not leave a comment.

Amir Jalali 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R CHELSTOWSKI 
Rating:
5.0

best trucks in town

larry michaels 
Rating:
5.0

It is a nice place, clean, professional and excelllent place to rent. I always like to go there to rent with many friends a couple in Hudson, Northborough and Franmingham (route 9 east). I really appreciate good Company. Like You Thank You so much

Marco Rodas 
Rating:
5.0

Customer did not leave a comment.

Marina Hanna 
Rating:
5.0

Customer did not leave a comment.

Michael Kappler 
Rating:
5.0

Customer did not leave a comment.

Lee Beckwith 
Rating:
5.0

Customer did not leave a comment.

Casey Brown 
Rating:
5.0

reminder that if return after business hours, need to do online checkin immediately at return location.

gary tuthill 
Rating:
5.0

Customer did not leave a comment.

Peter Coppola 
Rating:
5.0

Customer did not leave a comment.

Gil Novak 
Rating:
2.0

Customer did not leave a comment.

Mark Hanrahan 
Rating:
5.0

Customer did not leave a comment.

Mary Robinson 
Rating:
5.0

Quick, easy and friendly service!

Beverly Quirk 
Rating:
5.0

Fast friendly and informative service.

Sean McDonnell 
Rating:
2.0

U-Haul Neighborhood Dealer 49 Houghton St, Hudson, MA 01 I made a reservation for 8 a.m. signed up for the 24/7 check in, called U-Haul the night before- was on hold for 25 minutes, I wanted to ask about the check-in process because I wanted everything to go smoothly. I was running a little late to begin with, then when I tried checking in on the website with my phone I repeatedly got an error message saying they were unable to determine my location. I had just use my GPS to get to the U-Haul location, my location was turned on. so I had to get on the phone with U-Haul I was on hold for forever by that time the guy working at the storage place / U-Haul got to work... I told him what was happening and he could care less, I think his exact words were" what you want me to do" and "we will see"... Like WtF. so at the same time I was on the phone with U-Haul I was talking to the guy he brought me into the office and checked me in on the computer while the lady on the phone walked me through the process of actually going to the website having to click settings, click on a couple other things type in U-Haul and click location on. I've never had to do this before and didn't know there was such a thing... The U-Haul storage place does NOT have WiFi btw. After I was checked in I told the guy I was in a hurry, and I'm late he said"that not my fault" I replied I never said it was I just got to go...he then started to explain things and highlighting things on my paper purposely going very slow. I rummage through my pocketbook found my own pen, signed the paper and took off. The mirror is cracked, he told me about it. The brakes would skip sometimes when stopping. The driver door only shut tight when slammed really hard. The trailer hitch light on the dash would come on and stay on even though I didn't press the button. There were numerous burn marks on the driver side ceiling from cigarettes. Next time I will definitely go to different location or find a different company to rent from.

Jennifer Day 
Rating:
3.0

Customer did not leave a comment.

Steve Pinner 
Rating:
3.0

I had to go out of my way to get another item that I needed. The person where I was supposed to pick up item. the item was not there and she didn't know of it not being there. So I had to go to another stopand was supposed to get additional mileage. I didn.t get this I had to pay on other end for this. I should have got another day in the first place. This was the worst expierience with u-hall I have ever been involved with. I will never use u-haul again.

Rose Lavway 
Rating:
5.0

Customer did not leave a comment.

Daiane DeLima 
Rating:
5.0

Customer did not leave a comment.

Timothy Hille 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Lance 
Rating:
5.0

Customer did not leave a comment.

Tom Large 
Rating:
5.0

The remote check in, check out process was rocky; might have been better if I had an account online before arriving... that is a bad time to find that out. The folks onsite opened up and helped - even though they were not open.

John Clark 
Rating:
4.0

Customer did not leave a comment.

Courtney Lamb 
Rating:
5.0

All terrific!

Robert Brockman 
Rating:
3.0

Was told to just park the truck and drop keys in box. Was not allowed in the office so no real interaction.

Andrew Zink 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hnatio 
Rating:
5.0

Short of providing a box lunch and cold drink, I can think of nothing more needed to improve service at this location.

Kenneth Perry 
Rating:
5.0

Customer did not leave a comment.

Ronald Silvester 
Rating:
5.0

The employee was hi helped on Saturday was very friendly and helpful. Thanks!

Marcos Vicente 
Rating:
4.0

The computer app. Didn't work and I had to wait for the attendant to come in at 0830. He was very helpful. But I wanted to leave at 0600. Now I had to wait. Even the attendant was unable to help with the phone app. I would like a discount or some type of refund.

Dominic Olivo 
Rating:
4.0

Customer did not leave a comment.

Edward Skelton 
Rating:
5.0

Great job, stay safe

Juvenalia Chaves 
Rating:
5.0

Customer did not leave a comment.

Glen Dubois 
Rating:
5.0

They have what I need to rent and are always helpful getting the rental setup and getting me going.

Paul Bennett 
Rating:
5.0

Customer did not leave a comment.

William Pye 
Rating:
4.0

The mobile app has been extremely slow And buggy during my last 2 rentals. It took 20 minutes for me to pick up my last rental in Hudson MA because of the mobile app. Your pricing is reasonable and the equipment is clean and new every time I use Uhaul.

Mark Feeley 
No reviews have been submitted for this location.

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