Customer Reviews for Storage Plus IDF
(U-Haul Neighborhood Dealer)

1,112 reviews

1350 W Victory Rd   Boise, ID 83705
(We sell Boxes/moving supplies)

(208) 343-0100

Office Hours

  • Monday:
    Closed
  • Tuesday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(208) 343-0100

1350 W Victory Rd
Boise, ID 83705
(We sell Boxes/moving supplies)

Services at this Location:

Office Hours

  • Monday:
    Closed
  • Tuesday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 1 pm
  • Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Cell service at the location is too weak to accommodate a Sunday van return with photos.

Frederick w 
Rating:
5.0

Hi There! I want to give a HUGE Thank you to Shannon in Boise Idaho who assisted me with procuring both the truck and the trailer hitch. She was able to handle an onslaught of customers and phone calls with grace and a smile. Shannon is an exemplary example of customer service and management. Her kindness, grace, care, and ability to handle so many tasks simultaneously with such grace and attentiveness to each and every individual. You are very lucky to have Shannon as an employee and it would behoof both the company and your customers to keep her and perhaps offer her higher position, given the impressiveness of her capabilities.

Chelsea L 
Rating:
5.0

Customer did not leave a comment.

Mike L 
Rating:
2.0

I was told I could show uo early for my reservation then when I did the lady got mad. Then was told the gas level in the truck which was wrong. Had to sweep out back before loading. Normally I dint have an issue with this location but did this time. Once I returned the vehicle I wasn't greeted or anything other than I'll take the keys. Not a thank you or goodbye.

SAMUEL B 
Rating:
5.0

Customer did not leave a comment.

chris c 
Rating:
5.0

Customer did not leave a comment.

Keith H 
Rating:
5.0

Fast and friendly service! Equipment was all in order and did the job. Highly recommend! Thank you!

Barbara B 
Rating:
1.0

Front desk gal was rude and had attitude the whole time. Not a pleasant experience picking up.

Jen S 
Rating:
4.0

Left tire was severely under inflated. I took it back, but they were closed early as it was Saturday. I had to take it to a local tire shop who were able to help me.

Brian L 
Rating:
5.0

Friendly and helpful. Great service

Richard C 
Rating:
5.0

Customer did not leave a comment.

KATERINA M 
Rating:
5.0

Customer did not leave a comment.

Russell D 
Rating:
5.0

When I reserved the trailer via the mobile app I was only given three locations to return the trailer. All three were not close to where I unloaded the trailer. There are a lot of U-Haul locations which are closer to my ultimate destination and I would've preferred a closer location to drop off the trailer.

Joseph K 
Rating:
5.0

Trying to use app was royal pain to get truck after hours. Very difficult to figure out how to start process all the way through getting the key. Equally difficult returning truck. App did not let me take all the pictures of the truck upon return and didn't tell me what to do with fob.

James P 
Rating:
5.0

I never got the name of the gentleman that helped me but he was very nice and a real pleasure to interact with.

Ky R 
Rating:
5.0

Customer did not leave a comment.

Morgan S 
Rating:
2.0

Not friendly and no washer fluid and BAD BAD WIPERS- we had to fill up fluid and buy new wiper blades before we could even use the truck

Forrest M 
Rating:
5.0

People very friendly

Arturo M 
Rating:
4.0

Customer did not leave a comment.

seamus m 
Rating:
5.0

Very accommodating to get a vehicle on a very short notice.

Kipton H 
Rating:
5.0

Customer did not leave a comment.

Christopher R 
Rating:
4.0

Everything seemed simple and smooth.

TOM S 
Rating:
2.0

I should have gone to the actual U-Haul location like I was going to, but chose this one as it seemed more convenient to where I was going to be. I called on the phone a few days before the reservation to review the process and the day of I came 30 minutes early to get things done but each time the lady (Pam I believe) either was really put out by my existence or was just not loving her life, but the customer service was not recommendable to anyone else. I won’t be back to that location.

Everett M 
Rating:
3.0

ask if everything went OK and change my mileage rate to what I was promised.

Jeff B 
Rating:
3.0

Pick up should have been a 5 min process but took about an hour because I had an out of state ID for after hours pickup which if it’s going to be an extended pickup process in that case it should be made known before and they should start doing what they can to complete the longer process before the moment of pickup. My phone ended up dying because it took so long and ended up being a whole headache.

Hyrum H 
Rating:
5.0

Customer did not leave a comment.

Paul K 
Rating:
4.0

would be helpful to know where to securely drop off a trailer.

CHESTER C 
Rating:
4.0

Customer did not leave a comment.

Brenna H 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
3.0

Everything went smoothly dropping the truck and equipment off except there is very little space to park a 26' truck and car dolly. There should be a code for the storage area even if your not renting a storage. The truck and trailer would have fit in there with no problem.

Annette J 
Rating:
5.0

Everything was perfect, so was the couple that were running the place

Jesse M 
Rating:
5.0

Fast, friendly service. Couldn't ask for more.

William P 
Rating:
5.0

Thank you!

Shelly W 
Rating:
4.0

Customer did not leave a comment.

James H 
Rating:
4.0

Customer did not leave a comment.

Brandi R 
Rating:
5.0

I reserved a truck online and picked up in store. Getting the truck and returning it was fast and easy.

Keith H 
Rating:
5.0

Customer did not leave a comment.

RICHARD B 
Rating:
2.0

Don’t lie to the customers.

Stacy S 
Rating:
5.0

Customer did not leave a comment.

AARON T 
Rating:
5.0

Customer did not leave a comment.

Rick W 
Rating:
1.0

Poor customer service

Clark N 
Rating:
5.0

I was helped immediately. They were very nice and explained all the services that u-haul provided and what I needed to do while using a truck and in renting a storage unit. Im very pleased with the service i got. Thank you.

Victoria D 
Rating:
5.0

Great Experience !! John and Went of their way to guide me thru this. I will definitely Recommend U-Hail at this location !!

Karen M 
Rating:
5.0

Customer did not leave a comment.

Claudia A 
Rating:
5.0

The Husband and Wife team, we’re excellent, very Professional, I know they helped me, the service, I received is how business should be. I will continue to rent here, when I come to town! Thank you!

angelo o 
Rating:
5.0

Great service! I'll be back if I ever need to rent a hand truck or storage space in the future. -Jay

Jerald S 
Rating:
4.0

Customer did not leave a comment.

Steve D 
Rating:
3.0

This was not a UHAUL location, but a storage unit company that offered UHAUL rentals. It was a good location for pickup but wasn't completely clear that it wasn't an actual UHAUL store. Otherwise, the whole process was really easy.

Lauren S 
Rating:
1.0

Customer did not leave a comment.

Heather L 
Rating:
1.0

Attempted to drop off at location within scheduled time frame. No attendant present and no one answered multiple calls to given phone numbers. No code provided to secure area. Unsecure area so small nowhere to pull off road without blocking gates to storage area. Fumbled way through online drop off process and double parked another U-haul so I could leave. Will never do business with this location again for U-haul or self storage. What a joke!

Lee U 
Rating:
4.0

Customer did not leave a comment.

Lynnette F 
Rating:
4.0

More employees

David S 
Rating:
4.0

Na

David S 
Rating:
5.0

Customer did not leave a comment.

Caryn C 
Rating:
5.0

Customer did not leave a comment.

Justin m 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Robin H 
Rating:
5.0

Nothing wrong with Storage Plus, it was just 22 miles out of my way. I would have gladly paid a little more for a convenient drop off location down the street from where I live. Technically at $4.54 a gallon means I paid a surcharge anyway, just not to your firm.

Kwintone H 
Rating:
5.0

Can't think of any improvements. Great experience all around.

KURT C 
Rating:
3.0

Location was not open on mondays…..

Kyle D 
Rating:
5.0

You need to be open on a week day and have more parking.

JAMES L 
Rating:
5.0

Customer did not leave a comment.

Lisa D 
Rating:
5.0

Customer did not leave a comment.

Ronald P 
Rating:
5.0

Friendly service and very helpful.

Michael K 
Rating:
5.0

Great customer service. Hooked the trailer up and went through light check.

Matthew S 
Rating:
5.0

Customer did not leave a comment.

Teresa N 
Rating:
1.0

I’ve rented form U-Haul before, but was very bothered by this experience. I rented from a storage place through the U-Haul app, and when I did the pick up, I told the employee that I was going to leave my car in the customer parking lot. My reservation was for 24 hours, so it didn’t seem like a huge deal. The employee told me it was issue to leave my car in customer parking. As the location is next to the rail road tracks, I didn’t have anywhere else to park my car. I told him I would come back for my car after my husband got off work. Later that evening, my husband and I had to drive the U-Haul Truck out of our way during our rental hours to go back and pick up my car. While picking up my car, the same employee (owner? Not sure) approached me in my car, telling me I had to bring my U-Haul back 3 hours early the following morning. Confused, I pulled up my reservation showing him I had paid for a 24 hour rental. He said he had booked the same truck earlier i than when it was due, and that I needed to bring it back early to accommodate his overbooked customers. The whole situation was bizarre, as it was late at night (9:30-10:00 PM) and he was not in any sort of uniform. He had a dog, which was barking hysterically and he was simultaneously screaming at his dog and talking to me. My husband, watching the whole situation from across the street, then got out of the U-Haul to see who was preventing me from leaving this dark parking lot at night. He then said he would call me in the morning to ask me bring it back early, and did not speak to my husband. He ended up not calling us, and we had no issues for the drop off. Overall it just was a bizarre situation. Would not recommend this location, and am disappointed with the experience. I found the situation vaguely unsafe, impolite, and am unlikely as a customer to use this company again without compensation. Renting moving trucks is not a cheap ordeal, and I am likely to find a small business to support in the future that values my loyalty even if it is at a greater cost.

Brook B 
Rating:
5.0

Will rent from this location again.

Elizabeth H 
Rating:
5.0

Customer did not leave a comment.

Jeff K 
Rating:
5.0

Customer did not leave a comment.

Jonathan B 
Rating:
3.0

Air conditioner in truck went out during our move

Garrett E 
Rating:
3.0

I was not told that the location would be closed on Monday when I arrived. They had my arrival time. It looked like they were closed all day. The sign on the door did not indicate any hours for Mondays and did not say Closed Mondays. Because of that, I was not totally prepared to get my truck online. Took a full hour to complete all the requirements for getting the truck out of the lot. Last year when I went there, they were open on Monday. The online system worked fair once I gathered up all the information I needed - which I did not know I would need since I did not know the location would be closed. The drop off worked okay. I knew the location would be closed then so I was prepared.

Maria N 
Rating:
5.0

Customer did not leave a comment.

Nicci S 
Rating:
5.0

Really enjoyed this location, the owners were super friendly and helpful. Will rent from here again next time I need a uhaul.

Tyler H 
Rating:
5.0

Customer did not leave a comment.

Sarah A 
Rating:
5.0

Excellent Service!

Charles M 
Rating:
4.0

Customer did not leave a comment.

Praveen K 
Rating:
5.0

They were great!! So helpful hooking up the trailer.

Jody B 
Rating:
4.0

Customer did not leave a comment.

Karen H 
Rating:
5.0

Customer did not leave a comment.

Teresa T 
Rating:
3.0

Customer did not leave a comment.

John L 
Rating:
5.0

Customer did not leave a comment.

Gail M 
Rating:
3.0

People unfriendly. Didn't realize the office opened at 9 am (should have been made more clear) and wanted to pick up the truck at 8 am. Employee came to office at 8:30 am and saw me sitting out in my car and never bothered to ask if I needed anything.

Kari R 
Rating:
4.0

Customer did not leave a comment.

Eric D 
Rating:
5.0

Customer did not leave a comment.

burke k 
Rating:
5.0

Nothing to improve on, the staff took care of everything. The last time there I tried to check it in with the app and had a hard time loading the pictures so the staff on site took care of the check in with no issues. super smooth transaction and I thank you

Murray N 
Rating:
1.0

The person who checked me in was rude and very short with me. The U-Haul it’s self was in some of the worst condition I have seen. Key always got stuck in the ignition, parking brake would get stuck and never release, cab light covering was holding on by a thread.

Zachary W 
Rating:
5.0

Customer did not leave a comment.

Ramon O 
Rating:
3.0

Rear door was very hard to operate, truck and windshield very dirty, interior had splashes of paint spilled on the floor and wreaked of an air freshener that appeared to be trying to cover up a previous smoker who burned a spot near the visor.

Kenneth C 
Rating:
5.0

Easy to find location, staff was very helpful.

Murray N 
Rating:
5.0

Customer did not leave a comment.

tammy i 
Rating:
1.0

You sent me a survey about a pickup location from which we were diverted. The inconvenience of being sent to a different location miles away was understandable, but an inconvenience nevertheless.

Jenifur R 
Rating:
3.0

They weren't as informative as I have had with U Haul. Did not know that the truck didn't have a dolly, could have used some blankets as well. Moving is always stressful, some friendlier suggestions would have helped the trip.

John B 
Rating:
5.0

Great customer service! I can’t remember the gentleman’s name, but he was super nice and very patient with us!! :)

PEYTON A 
Rating:
3.0

It would have been nice to have been notified with the information that this location had only 18 furniture pads available versus the 48 we ordered. We had to make an unexpected last-minute trip to a different location on moving morning. No one likes that kind of surprise.

DANIEL W 
Rating:
5.0

Super helpful with confirming the trailer lights were in fact not working. Also confirmed that the safety chains were either: a) bent so they did not fit the vehicles' hitch and tow chain connection point or b) too small for use on domestic vehicles hitch set up.

BRIAN O 
Rating:
5.0

Customer did not leave a comment.

Rick H 
Rating:
5.0

Make sure window wiper fluid is full.

ANDREW S 
Rating:
4.0

Customer did not leave a comment.

Dave B 
Rating:
5.0

It was very easy. Lady was kind! Will only go there from now on!

CHARLES T 
No reviews have been submitted for this location.

Additional Services at this Location

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