Customer Reviews for Storage One Summerville LLC
(Distribuidor de U-Haul del vecindario)

1157 comentarios

1205 Central Ave   Summerville, SC 29483

(843) 376-1799

Horario

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 10:30 a. m. - 3 p. m.
  • Dom.: 9:30 a. m. - 12:30 p. m.

Services at this Location:

Contáctanos

(843) 376-1799

1205 Central Ave
Summerville, SC 29483

Services at this Location:

Horario

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 10:30 a. m. - 3 p. m.
  • Dom.: 9:30 a. m. - 12:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
4.0

Only complaint is they left a dolly and bag of some other stuff in the uhaul atttched to the wall with zip ties. If you cut them off you are charged. But yet their equipment was in the way of us moving stuff. We had to make two trips with the uhaul. In turn causing more money in miles and more time.

JESSICA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph E. 
Clasificación:
3.0

Clean trucks when asked, do not provide vehicles that are on spare tires, EXPLAIN in detail the drop-off through the online portal. We were told to just drop off keys in overnight box then realized we had to take a picture. I could not upload my own personal picture of the miles

LESLIE K. 
Clasificación:
5.0

20 foot truck was ready when I arrived, check in/ out very simple. Lot is big and easy to navigate and 2 employees were very helpful. I'll be back in 4-6 months for move number 2.

Woodrow A. 
Clasificación:
3.0

The check engine light was on, and we were charged for not filling the tank even tho it wasnt full when we picked it up.

Allen S. 
Clasificación:
5.0

Great customer service and was helped in a meaningful manner

Helen N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

Very Good Service! Thank You very much for your help Chad, Keep being Chad All Day Long!

LAWRENCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Britney M. 
Clasificación:
5.0

Great experience here. Chad and Amanda made the process of renting a cargo trailer quick and painless. By far my best experience with a U-Haul dealer to date.

Logan P. 
Clasificación:
4.0

Clean the vehicle. Make sure everything is working properly

RUTHANNE S. 
Clasificación:
1.0

I was not impressed with the service I received at the drop-off location. Because I did not receive any service. Nobody was available to assist me. I not was posted on the door to the facility with a phone number to assist to talk to the manager, but it was an answering machine. There was also a note on the door to the facility that stated that if I wanted assistance with dropping off a U-Haul vehicle that there would be an additional $20 charge. Therefore I used the U-Haul app to return the vehicle. I took several pictures of the vehicle because I did not trust that the vehicle would be looked after properly. I will not use this location in the future and will not recommend this location to my friends.

William S. 
Clasificación:
5.0

very satisfied

ANDREW K. 
Clasificación:
5.0

no problems with service or equipment thank you for your service.

ANDREW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY W. 
Clasificación:
4.0

Great place to rent a truck with friendly service . Keep up the great work .

ROBERT G. 
Clasificación:
1.0

had letter on door to do stuff on line and it didnt work well online

robert M. 
Clasificación:
2.0

My final bill was in error. Stated we had truck two days when we returned truck within 24 hours. Returned on 2/13 NOT 2/14! Staff unprofessional no fair communication at this site.

JOHN R. 
Clasificación:
3.0

The cost to rent was ridiculously expensive. .99 cents per mile for local rental is a total ripoff.

RICHARD M. 
Clasificación:
4.0

Excellent price for the use of the truck. Very convenient and easy to excess

Chris D. 
Clasificación:
4.0

I was standing in front of the porch and the system on my phone told me I was not at the right location. I had to drive around to the storage facilities in back before I could begin the process.

Philip L. 
Clasificación:
5.0

We we're sent to multiple locations until someone was capable of figuring out where a truck is available. The final location did a good job, however, uhaul dropped the ball. Will not use your services again or recommend.

DONYELLE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

Thank you all for helping us in this transition

JAMES R. 
Clasificación:
5.0

The guy who helped me with getting the trailer was a great person and helped me out perfect. He knew exactly what to do and put me through getting my trailer with no problems at all. He is a great worker. I will always go back there to rent if he is there!

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C. 
Clasificación:
4.0

Keep someone in office for your customers

Mark R. 
Clasificación:
4.0

The truck operated wonderfully! The pickup location rep was awesome.

EVA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

T H. 
Clasificación:
3.0

Well I have $71 dollars comming back to my card but it hasn't been put back on my card yet

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome W. 
Clasificación:
3.0

Parking lot was a lake... Had to walk perimeter to drop off keys...

Timothy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

IVETTE O. 
Clasificación:
3.0

El cliente no dejó un comentario.

amanda J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIAH F. 
Clasificación:
1.0

The truck smelled of cigarettes which triggered my allergies.. also I was charged an additional 5.91 after being charged 46.41 for one day and filling tank

Traci H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHEYENNE W. 
Clasificación:
1.0

Returned rental on Sunday. It's Tuesday , don't know how much I was charged yet.

SCOTT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William E. 
Clasificación:
5.0

The original pick up location was old trolley road Summerville where I got the truck on Monday, They were supposed to give me a location to pick up the car hauler on Wednesday because the were closed that day. They never called me back and left me hanging.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth W. 
Clasificación:
5.0

The Lady working there was super busy. But she proved to be able to handle it. She was terrific but could have used some help.

Robert R. 
Clasificación:
5.0

The women was very helpful, kind, and knew what she was doing. A great location. Thank you again for your help.

Randy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD H. 
Clasificación:
5.0

Great overall experience.

James V. 
Clasificación:
5.0

I AM 72 , FIRST TIME IN 42 YEARS TO MOVE. EVERYTHING WAS WONDERFUL. DID NOT TAKE LONG AT ALL TO SIGN UP, GET THE TRUCK, AND TAKE BACK TO LOCATION. THANK YOU LINDA SHIRLEY

LINDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry H. 
Clasificación:
4.0

I don't understand why you charge for gas when you already charge $.99 per mile. It seems like you are double dipping to charge both.

Kenneth G. 
Clasificación:
5.0

The national help center is not always on the same page as the local dealer. Reservations were not synced properly and in one case was duplicated for some reason. Wasn't offered a choice for a drop-off location that was more convenient for me. Ended up taking it there anyway and they were able to accept the drop-off.

Daniel M. 
Clasificación:
2.0

Pick up time was 10am, no one showed up until after 11am. Truck was old and dirty

Michael G. 
Clasificación:
5.0

Everything was good

Kenneth G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Debra S. 
Clasificación:
5.0

Look at reversing cameras for reversing with only one person. I feel pretty confident but every now and then I get out to check spare available and distance to move.

Kevin H. 
Clasificación:
5.0

You're the greatest!!

Velma A. 
Clasificación:
5.0

Rapid City, South Dakota: Our truck developed engine problems. When the truck developed engine problems I called the 1-800 U-Haul number and the individuals we talked to were very responsive to our situation and set us up in a Hotel in Rapid City and helped us get a replacement truck. . The U-Haul facility in Rapid City, 20 Deadwood Ave was great. The manager there was professional, prompt, courteous and took care of our needs. At the facility we were given a replacement truck that had been maintained well. The employees were very attentive and helpful in getting us the new truck and attaching the trailer to the truck. They gave us some tips on using the trailer. I thanked them for their help and their response was that they were simply doing their job - how refreshing. The moving team that U-Haul hired to transfer our household good from one truck to the other were professional, friendly and took care of our household items. Overall our experience with U-Haul in Rapid City, SD was very satisfying. Summerville, SC: The U-Haul facility where we dropped off our truck and trailer was professional, courteous, and made the process for turning the equipment in very easy.

Richard O. 
Clasificación:
5.0

Easy peasy

robert K. 
Clasificación:
5.0

The area manager called me after I returned the truck and attempted to manipulate my returned time. He said he was going to charge me an extra day. I often use this location for my equipment rentals. However, I do not want to deal with this manager again. Please feel free to call for further explanation.

LYNN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don A. 
Clasificación:
1.0

No representative came to check the trailer in or assist with parking location or detachment of the unit. I had to help another customer hook up a trailer and check lighting operation because the Uhaul representative was unavailable/unwilling to help. This is unacceptable as I do not get compensated by Uhaul for doing their work.

Stephen P. 
Clasificación:
3.0

I called ahead, as we were dropping off a day early. The lady indicated that they were open and could accept it early. When we arrived, the office was closed for lunch, and she did come to the door, but would not check us in until her lunch was over. We checked in online instead.

William M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alissa H. 
Clasificación:
2.0

When we dropped off the truck the sales associate seemed less than thrilled we were there. I called the office the next day realizing that I left something of importance in the truck I rented. I get it was my fault for leaving the item, that is not the issue. The issue is at least return my calls letting me whether or not you still had the item.

Karen O. 
Clasificación:
5.0

I had messed up my reservation and they fixed me up and adjusted the timeframe. Very friendly and helpful.

HEATHER S. 
Clasificación:
2.0

I was charge more mileage. This place is a trip off. I would not recommend it. I asked her Amanda what was the other charges. She couldn't assist me saying her computer is messing up and can't look up no. Contracts. That's bullshit. I want a refund of this immediately. Gracias

Leon E. 
Clasificación:
5.0

While the location was very professional the Uhaul app is so substandard I would hesitate to rent from uhaul in the future.

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paulo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

Quick and Easy...

ROBERT W. 
Clasificación:
4.0

Train your representatives on the equipment they carry.

Curt R. 
Clasificación:
3.0

El cliente no dejó un comentario.

RUTH B. 
Clasificación:
4.0

Everything, location, agent, truck were pretty good, better than expected. However, it was just terrible online service and on the phone (never got to a live representative). It was a holiday, but the drop off system just didn't work. Wouldn't read the location, no matter which phone was used.

Sharon N. 
Clasificación:
2.0

The van smelled like a cat sprayed, looked like it got the windshield. The van I was promised, was promised to someone else, my card has been charged 68.00, pending along with a little over 10.00 for a quarter tank of gas. I will not be renting or suggesting rental to anyone. The lady that took my call the following day was not professional and rude.

Carla W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall H. 
Clasificación:
5.0

Noth6

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary K. 
Clasificación:
1.0

Before cancelling or even put a better process in place at your locations. If I was at a U-Haul primary location this would not have happened.

Carla S. 
Clasificación:
5.0

Great place, friendly staff

Gregory V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marshal N. 
Clasificación:
3.0

Long line...covid notwithstanding the computer system was not working so people were waiting long times

gisella C. 
Clasificación:
5.0

She helped alot only nice person for uhaul.

Margaret F. 
Clasificación:
5.0

Super service

Donald A. 
Clasificación:
5.0

Fix leak on rear right corner

Larry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky J. 
Clasificación:
2.0

The customer service was poor. The truck provided had an engine light on and was told that they had been sending it out anyway because they knew what was wrong with it. The truck had to travel a round trip of more than 200 miles and it felt like the transmission was not shifting properly.

James W. 
Clasificación:
2.0

Started at 850 am and finally got the truck at 11 am. App doesn't work. People were there lined up and charged me an additional 14$ for insurance I didn't want since my move only went just over 7 miles. Not good.

Joseph E. 
Clasificación:
1.0

The lad had the door locked and was on the phone. She came to the door, stated she couldn't help us for 30 mins because she was on the phone and we would have to wait. I was very upset

Lydia B W. 
Clasificación:
5.0

Excellent customer service

Yvonne O. 
Clasificación:
5.0

Very Professional and a smooth fast process.

Susan J. | Reservación
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