Customer Reviews for Storage Monkey
(U-Haul Neighborhood Dealer)

277 reviews

6211 114th St   Lubbock, TX 79424

(806) 747-5971

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/1/2021 - 12/30/2021: Closed

Services at this Location:

Contact Us

(806) 747-5971

6211 114th St
Lubbock, TX 79424

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/1/2021 - 12/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Leticia J. 
Rating:
5.0

Very expensive

ELYTE G. 
Rating:
5.0

Customer did not leave a comment.

FRANKIE W. 
Rating:
5.0

The best customer service!

Brenda M. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP N. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
3.0

I could be mistaken but I do not remember the online check in process asking to check the inside for the equipment I requested. I did not receive the dolly or furniture pads and am now having to pay to replace them.

Ethan R. 
Rating:
5.0

Very difficult to lift this type of trailor by oneself

Jennifer E. 
Rating:
4.0

very helpful

Doyle T. 
Rating:
5.0

Great customer service and easy to drop off!

VICTOR N. 
Rating:
5.0

Very friendly service and helpful

DEBBIE L. 
Rating:
5.0

Very friendly! Easy pickup and take back!

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Brandon P. 
Rating:
1.0

I got the uhual it had dirt all in the back and even fake leaves were left in it from the previous rental. I used the truck for less than an hour just to move a bed and returned it the exact same way I got it. I was over charged. I was charged a cleaning fee when the truck was not even clean when I received it. How are you going to charge a cleaning fee when you are giving out dirty trucks? This was a horrible experience and I would not recommend this place to anyone.

Sarah B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

The employee was beyond helpful, I would definitely recommend this location to friends and family. Awesome job!

Robin A. 
Rating:
1.0

Was charged for a dolly I never received and apparently no one will answer their phone ever. Or return multiple voicemails

Jerrin K. 
Rating:
5.0

I attempted to call while enroute to clarify drop off - no one answered the phone nor could I leave a message. Improve on this aspect of the rental process.

Sheryl R. 
Rating:
5.0

Nothing at all. My experience could not have been better.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

RICKY U. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
4.0

Very limited parking upon returning though

Doug D. 
Rating:
4.0

Very friendly and great customer service.

Jennifer I. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

CHAD R. 
Rating:
5.0

Customer did not leave a comment.

HUTCH H. 
Rating:
3.0

Customer did not leave a comment.

LARRY J. 
Rating:
4.0

Customer did not leave a comment.

NORMAN W. 
Rating:
5.0

Nice young man helped me unhook the trailer.

DAN C. 
Rating:
5.0

Customer did not leave a comment.

JUAN ANDRES G. 
Rating:
3.0

I arrived and despite checking in there was no key in key box. I waited over and hour while talking to an excellent customer service rep while they contacted the managers. After an hour of waiting in the parking lot after check in I received keys. Furthermore, first thing this morning the truck location changed and when it did so did the hours I was supposed to have. I had to call customer service to get it changed. 2 times I had to correct a problem on U-hauls side. This was less then ideal and delayed my move.

KENNETH T. 
Rating:
5.0

Fast friendly employees.

Dale B. 
Rating:
5.0

It appears it was U-Haul's fault that my guaranteed reserved truck was not available. I drove to this store looking for my reserved truck that was NOT at the location I reserved for pick up. This location couldn't find my reservation as it appears U-Haul cancelled my reservation. This place had equipment and got my need taken care of.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

I would use this location again for pick up or dropping off rental equipment.

Mary Lou Q. 
Rating:
5.0

I was about 30 minutes over the 24 hour period and was charged another full day. I realize this is not this facilities charge, but the corporate office policy. I think it shows extreme greed on the part of UHaul by not allowing some exceptions to this rule. I will recommend the local dealer if needed, but not UHaul as a corporate company.

RUSSELL V. 
Rating:
5.0

Customer did not leave a comment.

Maichel R. 
Rating:
1.0

I specifically took a picture of the beginning mileage, as it was listed incorrectly at pickup...and the assholes charged me for the extra mileage anyway. DO NOT USE U-HAUL. They are crooks.

TROY K. 
Rating:
4.0

Customer did not leave a comment.

TAMMY R. 
Rating:
5.0

Customer did not leave a comment.

JESSIE DEE S. 
Rating:
5.0

Nothing that I know of My experience with them was great

EMMA MEJIA T. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

Brad D. 
Rating:
5.0

No suggestions. Jeff at this location was the best. He has great personal skills and he made me feel very welcomed, He worked very diligently to find the vehicle I needed and provided me service in a very timely manner. I wish more companies had people like him. Such a warm, friendly and knowledgeable person. Thank you Jeff.

Joe H. 
Rating:
5.0

Sales rep was very friendly and professional. He made out rental experience easy and enjoyable with minimal sign in time!!!! Would highly recommend this location to anyone who wants a great uhaul rental experience.

jerry H. 
Rating:
5.0

Customer did not leave a comment.

gwendolyn B. 
Rating:
5.0

Customer did not leave a comment.

rashonda H. 
Rating:
5.0

The employees at Storage Monkey were great! They were very efficient when checking in my truck. One thing uhaul needs to do is regularly service their trucks. On the way to Lubbock one of my tires blew causing my trip to be delayed by 2 hours. Then later down the road my engine light came on. I just felt like the truck wasn't gonna make it to Lubbock!

BRIAN G. 
Rating:
5.0

Top notch business. Friendly & attentive. Would definitely recommend for your rental needs.

Stephen S. 
Rating:
5.0

Great experience, seamless pickup and return process. Jeff was great, will definitely use again.

jay H. 
Rating:
5.0

Quick, simple and was quite friendly

Edward S. 
Rating:
5.0

Great service and friendly people!

rita R. 
Rating:
4.0

We were told to be at that location at 1:00 the guy wasn't there till around 1:40, due to taking another u-haul somewhere, but once he showed everything went smoothly, he was very nice d walked me through everything.. very nice man and would definitely go back.

Jeremy T. 
Rating:
5.0

Customer did not leave a comment.

Jacob F. 
Rating:
5.0

Extremely nice and helpful. Would do business with him again.

teresa L. 
Rating:
5.0

Customer did not leave a comment.

Temple R. 
Rating:
5.0

very good

james F. 
Rating:
5.0

Customer did not leave a comment.

Russell G. 
Rating:
5.0

Customer did not leave a comment.

Jaehoon L. 
Rating:
5.0

Customer did not leave a comment.

Celesta H. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

First time I've rented here. Perfect transaction. Will be back should the need arise. Thank you!

Kathryn T. 
Rating:
5.0

No complaints! By far, the best experience I have had with U-haul Staff was great, and equipment was in good shape

Bill H. 
Rating:
5.0

Great location and great friendly staff Cool cars in lobby!

jeff K. 
Rating:
5.0

Great customer service!

Cindy A. 
Rating:
5.0

Excellent friendly service, i would highly recommend thx

DAVID K. 
Rating:
5.0

Everything was great, Thankyou for excellent customer service.

DAVID K. 
Rating:
5.0

Double check that the dolly and pads ordered are in the truck prior to the customer leaving the premises.

BERNICE F. 
Rating:
5.0

Customer did not leave a comment.

PATTY HINES B. 
Rating:
5.0

Customer did not leave a comment.

Clayton L. 
Rating:
5.0

Customer did not leave a comment.

trang L. 
Rating:
5.0

Very nice and inviting. Mentioned to him about my experience in Cedar Hill. He apologized and told me to make sure I fill out this survey.

Lashonda B. 
Rating:
5.0

Great customer service

Richard V. 
Rating:
5.0

Customer did not leave a comment.

janice S. 
Rating:
5.0

Great customer service, will use again when I need to rent any type of uhaul equipment

Daniel Q. 
Rating:
5.0

Very quick and efficient. Friendly attendant.

Candice O. 
Rating:
5.0

It was great working with you! Will use you in the future.

Kelsey M. 
Rating:
3.0

No contactless pickup

Dave H. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
3.0

Was sent to this location because they had the truck we needed in stock, per another UHaul store in the same city. After driving across town, we discovered no one was at this facility and the gate was closed. Got access to the owner through another patron who was leaving the facility and had his number. The owner/manager proceeds to give me a lot of information on how I can order the truck online. Some of the information was off so had to use trial and error to figure things out. Needless to say, we finally got it all done but it took over an hour. The truck worked out perfectly for our needs, even though it was not the one we were sent to get. Needed a 10' but had to get a 15'. Opted to go ahead and pay the additional because we had to get my daughter moved and we had already spent a lot of time chasing down trucks. The online process was a lot more lengthy than I anticipated, but we got it done.

Kara E. 
Rating:
5.0

Customer did not leave a comment.

Ariella Lopez L. 
Rating:
5.0

Customer did not leave a comment.

Johnny C. 
Rating:
5.0

Customer did not leave a comment.

Leila R. 
Rating:
2.0

The guy from the location was extremely nice and did his best but the uhaul system was down and it took over an hour to get the truck despite doing online check in beforehand. The guy accommodated us by saying we could return it later but it was still frustrating since we had family members that drove across the country to help us move for that day and we lost a lot of daylight. Again I want to reiterate that the rep was great and did everything he could, the problem was the uhaul system

William N. 
Rating:
5.0

Keep up the good work.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Diana T. 
Rating:
5.0

Customer did not leave a comment.

Baahir J. 
Rating:
5.0

Very courteous, and professional, would recommend in the future, thanks...

David H. 
Rating:
5.0

As Always, every time we need uhaul products and services, we go here. The whole team is excellent!

Tim T. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Nan C. 
Rating:
5.0

I called storage monkey u-haul after hours Friday evening, ofcourse it went to voicemail, I left a message I was in dier need of a car dolly to go 3 hours away to pick up my Son's car on the side of the road.I called 2 other facilities and no answer. Jeff w/ storage monkey returns my call, he was the only one in Lubbock tx who had a car dolly and it was reserved for Saturday morning at 11:00 a.m. He came from home and met me at 8 p.m. Friday evening, rented the dolly to me at a great price and says just be back by 10 a.m. I was back in Lubbock tx by 2:30 a.m. and had the car dolly back to him by 9 a.m. Jeff at Storage Monkey gave up time with his family to help me and the only thing that could make the experience better would be if it were free. Jeff went above and beyond to help me, he is a good man and a great human being. If I need anything from U-haul again, storage monkey is who I will call. Thanks U-haul for good people like Jeff. Sincerely David Tischler.

DAVID T. 
Rating:
5.0

Very nice and friendly owner.

Clark B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Hard to imagine doing anything better. Though officially in shutdown due to the Covid 19 situation, Jeff managed to wrangle a way for me to get the truck I needed on the day I needed it. His knowledge of the self-checkout system and his understanding of my feeble grasp of technology was the key to success. Amazing dedication to the customer!

David P. 
Rating:
5.0

These people are the best. Thanks for all your help!!!!

Tim T. 
No reviews have been submitted for this location.

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