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Rebecca O
Customer Reviews for Storage Max
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
everything was perfect
Phyllis RVery friendly customer service Everything went smooth from pick up to turn in ..:thank you all
Burke BI will NEVER use U-Haul again. Ever. I will carry my belongings on my back before I would dare think to call you. There are two pickup locations very close to each other. 1.1 miles to be exact. I had to move out of the house I have been in for 7 years in 2 weeks. (No fault of my own) I was SCRAMBLING. To preface this-about 8 months ago my husband and I used a local U haul to move my grandmother. So when it was time to return this one we rented for our move, he mistakenly thought I had picked it up at the one we used previously. The one that is 1.1 miles from the other location. I did not know this until I got my receipt and saw the $200+ charge. On top of that, I was supposed to get free miles because after picking up the U-Haul, the lock was not working in the door and I had to go back up there the next day. So the person that answered my call when I called 1-800UHAUL, was the least personable, impolite customer service representative. When I tried to explain to why I was calling she kept cutting me off, I guess thinking she knew the answer to the question I never got to fully ask. She told me “I’ll see what I can do, no guarantees.” And then put me on. No- do you mind if I place you on hold? No-please hold one moment while I see what I can do-NOTHING. Then I was on hold for an extremely long time. She checked in once and her attitude was a little better and she put me on hold again for a little while and came back and told me they were going to credit my money back with the exception of $11. Because the area field manager had to “go drive the U-Haul to the correct location.” I’d have done it myself. It was less than 2 miles from my house. I understand that it was a minor inconvenience but it was an honest mistake and there’s no reason, had my husband realized I picked it up 1.1 miles away, that he wouldn’t have dropped it back off there. Needless to say, I didn’t get the free miles either. I WILL NEVER USE U-HAUL AGAIN.
Jennifer HDiscovered Right windshield wiper missing when it began raining during move. A few minutes later the left windshield wiper quit working and remained stuck in upright position for the whole time in storm n driving. Tire warning light on the whole time
Joel HThe only complaint I have is that U-Haul’s computer system was down at the time I was to pick up the truck. I couldn’t get the truck and had to leave. I had to re-schedule the pick up time to rent the truck. This caused a MAJOR problem for me, because I had people scheduled to provide labor in the morning at a certain time. I had to contact my helpers and reschedule with them too. I was able to finally rent a truck later in the same day. This is the only complaint.
David LMy experience was simple and everything was communicated well. No complaints.
Heather GGreat service
Michael MGreat customer service
Donny SEveryone was very helpful and knowledgeable. Very professional.
Steven DJohn, was super helpful, great employee
TANNER PCalled to both inform me of the drop off and check to make sure I knew where I was going and doing all right
Barry sEverything was good, thank you.
Olga OSales Rep was very nice and friendly. Excellent customer service. I will use this location again. They are always nice and friendly.
Towanno SI opted for online pickup but when I arrived, the Uhaul website was down. The Representative at the location was incredibly helpful and informative. Excellent customer service.
Deana SActually provide the equipment you charge the customer. I was charged for an appliance dolly that was not provided.
Cheryl KNothing everything was great.
Lucy BYou can stop making people pay for a rental for two days when it’s one way. It’s unnecessary and tacky just to make money. I’m grown enough to know if I need a rental for two days or not.
cassandra wAdd wiper fluid
GAVIN FI got charge a cleaning fee from trash that was left in the van before me and it was just a bottle . And I told them the guy before didn’t check the vehicle before I received it , and it was dirty .
Janice Imade reservation 10 days in advance then day of rental uhaul made me drive an hour to pick a smaller truck
Tom DEverything was great and convenient. This was a easy process.
David GI can't think of anything that would improve the experience. The young man who helped me when i picked up the truck was patient with all my questions and very helpful. The truck was clean and ready, ran well and wasnt too bad on gas. There was an adjustment made on my billing due to dollies id requested not being available. the check-in was more difficult but i called and spoke with someone at Uhaul about it. it was taken care of that way and then all done. i would not hesitate to use the Storage max location to rent a UHaul truck again and id recommend both to anyone.
michelle bMake it easier to sign in
Sharon MJosh has helped us in the past. He made this visit very smooth.
Anne HIncrease dollys
Frank KI went there initially to pick up truck… it wasn’t there. She really went the extra mile to help me find a truck that was available
theresa vNot a thing
Cheryl WThe guy who checked us in was fantastic, he went above and beyond to make sure we had an easy move.
Samantha CEverything was perfect. Super easy to rent. Truck did its job. Return was easy too. Will definitely recommend Storage max on old jacksonville hwy tyler tx.
Melanie FGREAT personell at this location best I’ve ever had!!!
Lamont WCustomer service was great and expedient
Valerie CEasy location. Quick pickup.
Kristi SWonderful service and experience!
Tracey NJoshua was absolutely excellent and I was exceedingly impressed with the entire operation.
Kyle DNext time you give a customer a price keep it and if nothing is wrong with the equipment make sure the person gets all their money (deposit)!
Ashlie CGreat service 👍
Deysi MJosh, the Manager at the U-HAUL Branch on Old Jacksonville Hwy, was exceptionally helpful, patient and professional in assisting me in leasing the best option for moving my Goddaughter's items to her dormitory room at her college, located four hours away!!! I arrived at the U-Haul branch at approximately 5:45 pm, having finally thought of the U-Haul option late in the day. Josh worked overtime with me, making sure, he looked throughout the data base for availability. It was 6:45 when the processing of my selection was done, and Josh never attempted to rush me or mention the branch closed at 6:00 pm. He was totally focused on making sure I had the best vehicle to facilitate the 4- hour drive ahead. Josh should have the opportunity to train other employees in demonstrating excellent customer service. He is truly an asset to the company. I will definitely refer my family and friends to him for their moving needs!!! Without a doubt, Josh deserves a raise and a promotion!!! Evangelist Quantalane R. Henry P.O. Box 5206 Tyler, TX 75712-5206 henryquantalane@gmail.com
Quancalane HI would say there is nothing to improve just keep doing what you are as it was an excellent experience.
Michael PTruck was old and hard to handle.
JUDY WHave better customer service when somebody chooses to do business with you when picking up. The drop off was absolutely awesome.
Janiecia K👍
Auther GJohn was great, rental was great!
Patrick WAc in Van needs colder air
STEVE CThe experience in Tyler was excellent. The truck was ready in front and the employees were courteous. The pick up process was quick and easy.
Allison S