Customer Reviews for Storage Master
(U-Haul Neighborhood Dealer)

293 reviews

5330 Airline Dr   Bossier City, LA 71111

(318) 741-6176

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(318) 741-6176

5330 Airline Dr
Bossier City, LA 71111

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer service is a bit lacking. Not professional.

Rebecca Leanna 
Rating:
5.0

Customer did not leave a comment.

Larry Boehmer 
Rating:
5.0

Customer did not leave a comment.

Olivia Olsen 
Rating:
5.0

Customer did not leave a comment.

Matthew Gillooly 
Rating:
4.0

Great people.

George Snowden 
Rating:
4.0

The trailer was stuck when I got there, had to run back home and get a jack to get it on my truck to pull it out of its stuck position. The lady that worked there was very nice and helpful.

Jason Brooks 
Rating:
5.0

Customer did not leave a comment.

Jason Johnson 
Rating:
5.0

Customer did not leave a comment.

Matthew Gillooly 
Rating:
4.0

Customer did not leave a comment.

eva guillory 
Rating:
2.0

I would recommend not having trucks, trailers and vehicle transports rented from this location as the personnel on duty are not trained on anything but renting storage units and selling packing material. Recently I rented a 26’ truck and was suppose to rent a vehicle transport but when I had loaded my Camry on the transport I couldn’t open the driver’s door. Had the on-duty person been trained that the driver side fender well of the transport was removable, I would have rented it but since they had no clue I had to offload my Camry and just rent the 26’ truck. If U-Haul is going to allow renters to drop trucks, trailers and transports at storage facilities, then all personnel should be trained on the equipment.

PETER AXELSON 
Rating:
4.0

Customer did not leave a comment.

Jarold Elgin 
Rating:
4.0

Customer did not leave a comment.

Thomas Daugherty 
Rating:
5.0

Customer did not leave a comment.

Ronald Jones 
Rating:
5.0

Customer did not leave a comment.

Jamey Jackson 
Rating:
5.0

Customer did not leave a comment.

Rebeca McMillon 
Rating:
3.0

Customer did not leave a comment.

Martha Hood 
Rating:
5.0

Customer did not leave a comment.

John Lavasseur 
Rating:
5.0

The woman who helped check the truck in for me was extremely friendly and polite. Very nice experience!

Matthew Markosky 
Rating:
3.0

Customer did not leave a comment.

Latondra Kincaid 
Rating:
5.0

A little more outside U-Haul signs.

Dennis Blackwell 
Rating:
5.0

Clean out the equipment before a rental. Don’t charge a whole day rental when it’s a couple hours late

Kelly Waterman 
Rating:
1.0

The vehicle was left out of the way on the parking lot and it’s stated that the vehicle was “abandoned” on the lot. I was charged for damage that we DID NOT do and for fuel. The truck was returned with the required fuel. I was asked if I had proof which I do not.

Sonya Green 
Rating:
5.0

Customer did not leave a comment.

Marcus Kime 
Rating:
5.0

Customer did not leave a comment.

Spencer Willis 
Rating:
5.0

Great service thank you

Hector Yeverino 
Rating:
5.0

Everything was quick and easy

Allen Gilbert 
Rating:
3.0

Be more helpful to customers and be able to explain the charges the customer was charged

TAMMIE Thomas 
Rating:
5.0

Great

Del Shorb 
Rating:
5.0

Customer did not leave a comment.

Henry Cantrell 
Rating:
5.0

EXCELLENT

renee mekelburg 
Rating:
4.0

Had issues with fraying on the straps of the tow dolly. Those frays got caught on the strap holder thing where they sit in and tighten down. The fraying balled up and got tangled in the strap holder and it took us an hour to get it free to get the car off the dolly. Other than that, it was ok. But we cut it close on time, and my almost 60 year old dad with heart, back and other problems, sat there and tried to get the balled up frays loose.

Sarah Cox 
Rating:
5.0

Customer did not leave a comment.

Laura Simpson 
Rating:
1.0

I ordered the truck and dolly and pads for 730pm. Picked up the truck...NO DOLLY OR PADS. HAD TO WAIT UNTIL 9AM NEXT DAY AND TGE LADY SAID " NOT MY FAULT" . THEN WAS SENT TO ANOTHER LOCATION TO GET DOLLY AND PADS. 12 HOURS BEHIND AND HAD TO GET HOTEL BECAUSE OF Y'ALL. UNHAPPY AND PISSED.

Elizabeth Gourney 
Rating:
5.0

Customer did not leave a comment.

William Bowdon 
Rating:
5.0

Customer did not leave a comment.

draigen reyes 
Rating:
5.0

We did not receive the appliance dolly that we reserved and paid for. It would have been great to have had it while moving but it’s okay. We would appreciate a refund for the cost though.

William Lorio 
Rating:
5.0

Friendly service

patrick rice 
Rating:
5.0

Great service, friendly rep….

patrick rice 
Rating:
5.0

Not any thing. The rental was there on time, paperwork took very little time and the Car Hauler was exactly what I needed.

don rittenberry 
Rating:
4.0

The 5x8 trailer had two bald tires.

Brandon McKinnon 
Rating:
3.0

It had rained on the trip. When opening the back door there was water mixed with grease and from that dropped from the back door slides onto out light gray couch and stained it. Also noticed majority of our boxes we filthy, so I guess the floor of the truck was not at all clean. Was a late night of unloading, so did not notice the boxes being so filthy until the next day. The person at the pickup location was very friendly and this was an online pickup. So not sure who was responsible for the cleaning. Our family is extremely clean and now doing a bunch of cleanup after noticing all the dirty grim pulled into the house from the moving truck.

Elijah Reed 
Rating:
5.0

The representative was very nice and professional. She helped me hook up the trailer and gave suggestions for towing.

Donna Place 
Rating:
5.0

N/a

Ronnie Alford 
Rating:
1.0

If the equipment is not available that was requested/ reserved then the person making the reservation should be notified so other arrangements can be made. The truck had French fries in the floor and chewed sunflower seed hulls in the cup holders. I was sent from the pick-up location to the Bearksdale U-haul store to pick up the pads and utility dolly reserved. This store didn't have the dolly. No dolly's were available in today he Shreveport/Bossier area. This cost me $120.00 in labor sitting at the storage unit waiting to load as well as put me three hours behind schedule. No a good Uhaul experience .

Roger Garriss 
Rating:
5.0

Customer did not leave a comment.

Joseph Hart 
Rating:
5.0

Everything went great. Representatives were knowledgeable, courteous, and treated us fairly and in a very helpful friendly manner so that we were able to meet our deadlines timely. Many thanks and we will definitely use the same uhaul facilities next time needed.

Kyle Barclay 
Rating:
4.0

Customer did not leave a comment.

Dennis Jones 
Rating:
3.0

Corporate uhaul on website has incorrect hours posted and location did not have phone line connected properly which caused 2 hour delay on my trip. Not good business practice

chris hannon 
Rating:
5.0

Customer did not leave a comment.

RAYMOND REGARD 
Rating:
1.0

When I picked up my truck it was dirty and dog hair all on it. Good on the floor inside the truck. I will not be back.

ALISTER AMBLER 
Rating:
5.0

Customer did not leave a comment.

Gary Hunkins 
Rating:
5.0

Customer did not leave a comment.

Kowanda Patterson 
Rating:
5.0

Customer did not leave a comment.

Debra Little 
Rating:
5.0

Customer did not leave a comment.

Kevin Carrigan 
Rating:
4.0

Customer did not leave a comment.

Mark Edwards 
Rating:
4.0

Customer did not leave a comment.

Jonathon Stiles 
Rating:
4.0

Customer did not leave a comment.

debbie rolland 
Rating:
3.0

Customer did not leave a comment.

ali johnson 
Rating:
5.0

Customer did not leave a comment.

don hebert 
Rating:
5.0

Customer did not leave a comment.

paul zachary 
Rating:
5.0

Customer did not leave a comment.

sherry bruton 
Rating:
5.0

Customer did not leave a comment.

renee mekelburg 
Rating:
5.0

Customer did not leave a comment.

DANNY PERDUE 
Rating:
5.0

Customer did not leave a comment.

vernon leggett 
Rating:
5.0

Customer did not leave a comment.

Allen Smith 
Rating:
5.0

Nothing

Ronnie Powell 
Rating:
5.0

Customer did not leave a comment.

Julie Mazilly 
Rating:
5.0

Customer did not leave a comment.

Ricardo Nieves 
Rating:
5.0

Customer service was exceptional ! No complaints at all, will definitely be back ????

ivory bradford 
Rating:
3.0

The representative was rude and seemed like I was inconveniencing her. She did however help lift the trailer onto the hitch once she realized I couldn’t do it myself. More notice should be given to the customer of the fact that there is no lever/jack or wheel to assist with heightening the trailer. This was problematic being that my dad has serious back problems. Uhaul went the cheap route in my opinion.

Cody Faust 
Rating:
5.0

Customer did not leave a comment.

terryl collins 
Rating:
3.0

No problems with pick up. The location was neat & clean, The owner was nice and friendly.

Stacey Bugg 
Rating:
5.0

Customer did not leave a comment.

dena thompson 
Rating:
5.0

Customer did not leave a comment.

lance mosley 
Rating:
5.0

Customer did not leave a comment.

RONNIE POWELL 
Rating:
5.0

Customer did not leave a comment.

Joshua Sinkler 
Rating:
5.0

Speed up the return process at that particular location.

Roane Risher 
Rating:
5.0

Customer did not leave a comment.

MICHAEL campbell 
Rating:
5.0

The lady setting up this rental was very friendly and efficient! The trailer is showing it's age, but it was well maintained. I'd definitely go here again.

Gerald venteicher 
Rating:
5.0

The representative was very courteous and helpful and went above and beyond to assist me with the rental process.

richard cornelius 
Rating:
1.0

Man took forever to check me in AND then would not come out to look at the truck with me because it was raining. I went back in and told him there was damage and he assured me it had all been documented and would be fine. - Then I had issues when I dropped it off and wanted my deposit back. The truck wouldn't go over 55 mph without shaking you to death, the bright lights did not work so i had to stop and stay at a hotel. VERY DANGEROUS and unprofessional

Ashley Koonce 
Rating:
5.0

Customer did not leave a comment.

FRED APT 
Rating:
4.0

Customer did not leave a comment.

Albert Washington 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DENNIS 
Rating:
2.0

tenant was unwilling to help or demo equipment for first time user.

tTimothy Terlep 
Rating:
5.0

Customer did not leave a comment.

kalin jones 
Rating:
5.0

Customer did not leave a comment.

JOHN LARIMER 
Rating:
4.0

Customer did not leave a comment.

TONY STERBA 
Rating:
5.0

Customer did not leave a comment.

Sally Kathryn Bagley-Whitson 
Rating:
1.0

Please make sure the Lady running the front is more informed or in her case INFORMED. She did not quote us the right price for the use of the vehicle. Could not give any info on exactly what we were being charged for as it was a far cry from what she quoted us. Could not give any info on insurance. No info on bundle deals.

Beth Castello 
Rating:
3.0

PAT WAS LOVELY! SHE COULD NOT HAVE BEEN ANY NICER BUT I HAD BEEN TOLD I HAD A 2 pm PICK UP TIME AND SHE HAD NO IDEA ANYONE HAD RESERVED TRAILER! TRAILER HAD ISSUES AND I HAD TO BUY A PLUG FOR LIGHTS AND WHAT A MESS! CHAINS WERE WAY WAY TOO LONG EVEN FOR SUBURBAN! BRAKE OIL CAP HAD BEEN TURNED BY WRENCH I GUESS AND COULD NOT BE OPENED! BUT I MAFE IT TO FLORIDA AND THE TRAILER WAS GREAT! IT TOWED VERY WELL!

Maragert Dodson 
Rating:
5.0

Customer did not leave a comment.

billy simmons 
Rating:
5.0

Customer did not leave a comment.

Chad Weatherford 
Rating:
5.0

Customer did not leave a comment.

renee mekelburg 
Rating:
4.0

Customer did not leave a comment.

Ryan Finley 
Rating:
4.0

Customer did not leave a comment.

Iana Dingle 
Rating:
5.0

Customer did not leave a comment.

DONNA L CARNES 
Rating:
5.0

This place was way better than the above mentioned.

Seth Stivers 
Rating:
5.0

Customer did not leave a comment.

BILL MEADOR 
Rating:
4.0

Customer did not leave a comment.

Gordon Carriger 
No reviews have been submitted for this location.

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