Comentarios de los clientes para Storage Made EZ

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Storage Made EZ

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JOSEPH RAYMOND L.
Clasificación:

Due to COVID. There was no representative at the store to receive the equipment.

Anita P.
Clasificación:

Some of the best customer service by far (and I've worked in call centers/customer service for decades). Reasonable prices, accommodating, helpful, all of the above. Would recommend to everyone.

Omar A.
Clasificación:

El cliente no dejó un comentario.

Randall L.
Clasificación:

I had difficulty picking up my rental, because I apparently hadn't completed the online check-in and received an email stating I was all set, and ended up waiting a full hour for the store to open to get me squared away, the code to the lock box that was sent to me was incorrect and the order was incorrect, All of this was corrected by the person at the store, He was fantastic, U-Haul was NOT!!! Very disappointed!!

Chelsea B.
Clasificación:

El cliente no dejó un comentario.

Kelly S.
Clasificación:

We arrived to drop off during business hours and personnel was checking in another return -- we were promptly assisted in closing out the account and removing both the trailer and the wiring adapter that we had purchased at time of rental (and returning the cap to protect the vehicle wiring until next time). Highly professional, and the email receipt was waiting with this survey.

robert S.
Clasificación:

El cliente no dejó un comentario.

Teoni C.
Clasificación:

I did mobile check in and was given the wrong information as to where the key was and the code. I was there for an hour trying to figure out how to get the key. When staff came, they did a great job helping us. Though, it was hard to figure things out when they did not answer phone at that location and uhaul put on hold for over an hour

roger M.
Clasificación:

El cliente no dejó un comentario.

Lamont J.
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El cliente no dejó un comentario.

ronald O.
Clasificación:

El cliente no dejó un comentario.

mike S.
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El cliente no dejó un comentario.

kelsey N.
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El cliente no dejó un comentario.

Christopher L.
Clasificación:

El cliente no dejó un comentario.

Dave G.
Clasificación:

Rented an appliance cart, but pu location had none available. They sent me down the street to another Uhaul provider. (I was fine with the gentlemen at Storage Made EZ, not so much with the kid at the second location.) They didn't have one either. I agreed to accept a regular 2 wheel cart, but they insisted on charging me $15, and asked that I put down a $60 deposit. I explained that I had already ordered and paid for it. They said they were separate entities and that I had to pay. I walked out ticked off. Went back to the first location and he gave me a credit for the missing cart.

jamie C.
Clasificación:

Stop charging by the mile.

Reinaldo D.
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El cliente no dejó un comentario.

jacob J.
Clasificación:

Good customer service

john F.
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El cliente no dejó un comentario.

jordan T.
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El cliente no dejó un comentario.

Edward G.
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El cliente no dejó un comentario.

roger M.
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El cliente no dejó un comentario.

jacob J.
Clasificación:

Melinda is a very nice employee at some.

PAUL M.
Clasificación:

El cliente no dejó un comentario.

jonathan R.
Clasificación:

Excellent service! Got me in and out I a timely manner! Melinda is a great u haul service provider! Would recommend to anyone!

Jessica J.
Clasificación:

I live in Indiana, I never made this reservation and am really concerned about the safety of U Haul accounts.I don't understand how someone was able to pick up a truck under my name (email/home address/ and phone number) without having their ID checked. I am trying to get in contact with Storage Made EZ - it is really hard to contact them. :-( This is really scary.

Tina S.
Clasificación:

El cliente no dejó un comentario.

jacob J.
Clasificación:

Nothing everything was great.

roger M.
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El cliente no dejó un comentario.

Luis R.
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Great aervice

Nathan H.
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El cliente no dejó un comentario.

Guy J.
Clasificación:

El cliente no dejó un comentario.

ALEXANDER T.
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Make sure you tell the truth to customers. I was told I have extra days for the truck but was questioned and money deducted from my account when I returned the truck. Too bad

Nicoals O.
Clasificación:

I dropped the truck off after-hours in a drop box. It was fine, and I had no major issues.

Jose S.
Clasificación:

Nice employees, help me a lot with my moving experience

samuel K.
Clasificación:

Amazing customer support, my #1 choice in the future

Rob S.
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El cliente no dejó un comentario.

RHEAL P.
Clasificación:

El cliente no dejó un comentario.

Kevin S.
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The trailer had 2 feet of snow on it when we got there. Should have been cleaned before we arriveded.

marymargaret F.
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El cliente no dejó un comentario.

jimmy A.
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El cliente no dejó un comentario.

Jacob J.
Clasificación:

The management team at this location did go above and beyond to help me with out having to call any other place or go antother place when I had an unexpected breakdown and in need of of help and I have rented from Uhaul Nationwide over the years and have never been so pleased.

tom S.
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They had my equipment, as promised, when I needed it! Very friendly and helpful staff.

Gina R.
Clasificación:

Nothing! Staff was amazing and so is the place. The benefits you offer for veterans made us feel truly appreciated!

Jane M.
Clasificación:

El cliente no dejó un comentario.

Nathan H.
Clasificación:

Melinda provided above excellent customer service and was detailed when explaining the rental agreement and took the time to walk around the truck with me.

Melinda J.
Clasificación:

El cliente no dejó un comentario.

Jame W.
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El cliente no dejó un comentario.

Kreg P.
Clasificación:

We bought the uhaul insurance because we had a long trip. A rock hit the windshield (of course), but since it wasn't our fault and we had insurance we thought we were covered. We turned it in and we're still charged a $150 deductible. We have been on hold with uhaul for over an hour trying to get a refund of the deductible since the drop off location said uhaul would refund us because it wasn't our fault. Apparently that isn't possible. We are now paying $290 for a small crack. The 2 locations we dealt with were excellent. Customer service has been awful and will not be using them again.

John A.
Clasificación:

The folks there made sure that my truck and trailer was ready for pick-up when I arrived. The equipment was in excellent shape and clean.

Jessica B.
Clasificación:

Awesome customer service! Headlight on truck was out and wipers could be changed. Overall great location. Would use again.

Roy D.
Clasificación:

El cliente no dejó un comentario.

ralph M.
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El cliente no dejó un comentario.

cindy W.
Clasificación:

Just clarify to customers that pickup time is an actual “appointment” and not a fluctuating time. ie: any time after the time set up. Since the customer may loose the vehicle reservation if they do not pick up the vehicle within an hour after the set time.

Aneda M.
Clasificación:

El cliente no dejó un comentario.

Michael S.
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Friendly help

Jean L.
Clasificación:

Extreme unsatisfactory condition of the truck. This was a 1-way rental for just over 400 miles and the truck ran AWFUL. I've never been so unhappy with a truck rental from u-haul. What should've been a 6 hour trip took 9 hours with 2 children and 2 animals following behind because I struggled so much with the truck. The brakes were sticking very bad, engine had no power and the steering was extremely loose. On top of that, oil was leaking all over the outside of engine. I do not know that I will ever rent or recommend U-Haul after dealing with this truck.

SUSAN S.
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El cliente no dejó un comentario.

William H.
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El cliente no dejó un comentario.

Anthony C.
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El cliente no dejó un comentario.

Sean H.
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El cliente no dejó un comentario.

Geraldine P.
Clasificación:

Wonderful!!!

John S.
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El cliente no dejó un comentario.

peggy W.
Clasificación:

Great customer service

RHEAL P.
Clasificación:

El cliente no dejó un comentario.

robert M.
Clasificación:

This location charged me a 45.oo cleaning fee for a totally clean truck.

elke H.
Clasificación:

I had a great experience's with U-Haul

GERALD G.
Clasificación:

El cliente no dejó un comentario.

STEVEN C.
Clasificación:

El cliente no dejó un comentario.

Richard G.
Clasificación:

El cliente no dejó un comentario.

Nancy W.
Clasificación:

El cliente no dejó un comentario.

Brian N.
Clasificación:

Great Staff!

james F.
Clasificación:

El cliente no dejó un comentario.

Melissa C.
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El cliente no dejó un comentario.

paris C.
Clasificación:

El cliente no dejó un comentario.

Stephen B.
Clasificación:

Accommodated my last minute change from trailer to truck gracefully thank you.

Rodney H.
Clasificación:

El cliente no dejó un comentario.

Charles F.
Clasificación:

I was happy with the service and at this time I can say no changes are necessary

Rochelle S.
Clasificación:

El cliente no dejó un comentario.

Angela I.
Clasificación:

I shouldnt have to pay 1.40 for extra miles when i returned it with more gas than needed

MERLYN G.
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El cliente no dejó un comentario.

Brittany H.
Clasificación:

El cliente no dejó un comentario.

Diane L.
Clasificación:

El cliente no dejó un comentario.

Vincent D.
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El cliente no dejó un comentario.

BILLY F.
Clasificación:

El cliente no dejó un comentario.

RONALD B.
Clasificación:

El cliente no dejó un comentario.

JOSE A.
Clasificación:

Great customer service, always answered all my questions and concerns. Thank you

Diane B.
Clasificación:

El cliente no dejó un comentario.

FELESHA B.
Clasificación:

Super nice and helpful people! Even told us how to easily get around in the city we now live in. They were quick too!

Phillip A.
Clasificación:

El cliente no dejó un comentario.

phil A.
Clasificación:

El cliente no dejó un comentario.

Mark H.
Clasificación:

El cliente no dejó un comentario.

Gloria D.
Clasificación:

El cliente no dejó un comentario.

Elizabeth E.
Clasificación:

My personal opinion is...I don't know if I can say her name but she was the greatest person..Very nice friendly and easy to talk to..I give her the highest in customer service..

MARTIN W.
Clasificación:

El cliente no dejó un comentario.

Gustavo V.
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El cliente no dejó un comentario.

JOSE A.
Clasificación:

Great service. I have used this store before always a great service.

Mathew T.
Clasificación:

The vehicle was not clean, transmission light was on the entire duration of the trip. I was charged $.99 per mile eventough it's advertised at $.79 per mile. We went 36.1 miles and had to put in 5.6 gallons of fuel. Which is rediculous. Would not recommend to anyone, even considering it was a "free" rental since moving into one of their storage facilities. Also, we had a 9am reservation time and did not leave until 10 due to one employee not being able to multitask. She was with one customer for an hour. Also, no apology for the hour long wait. But the truck still had to be back by 6pm.

REMBERT W.
Clasificación:

Great staff, very friendly and always willing to help

MAXIM E.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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