Customer Reviews for Storage Locker
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing the lady that waited on me were beyond nice great customer service i will be recommending all my family and friends here.

Rating:

3.0

I didn’t appreciate the fact that the truck I reserved was not ready and it was not told to me. It made the moving process take a bit longer because we had to go with another smaller van. All in all it worked out, but I wish I would have been notified prior to getting to the store. I do however recommend Carolyn for EXCELLENT customer service!!

Rating:

5.0

NA

Rating:

2.0

The first location that I went to where i was told i had a truck reserved, claims the truck broke seconds before I got there. The second location smelled like cigarettes and the lady struggled to get through the process of renting me out the truck. The truck had dirt in the floor and smelled like weed.

Rating:

5.0

The people were very nice and helpful. It was a great experience and we would definitely go back if we needed a U Haul again.

Rating:

5.0

Very nice

Rating:

5.0

Lady working there, name slips me, was an excellent help to get me what I needed asap. It was a huge help!

Rating:

4.0

The two-lady employed there were the most courteous and helpful I have met in a long time. 5 stars for the ladies.

Rating:

4.0

Everything was as I expected. No problems, quick and easy.

Rating:

4.0

Customer service by your employee, Brandy, was excellent. Service was fast, professional, helpful and efficient. Uhaul hidden fees were ridiculous though. (Environmental tax? Rental tax? And crash coverage?)

Rating:

4.0

Put a big sign with the street number on it. It was the hardest place I’ve ever tried to find.

Rating:

5.0

Everything fine

Rating:

2.0

When we received the truck it appeared fine, but as we began to load it we discovered the floor inside the truck on one side was coated in a clear, slippery substance. It smelled like wet, dirty dog inside, almost as if someone had been bathing dogs in it and spilled shampoo on the floor? My husband was nearly injured trying to keep his balance while loading a heavy item and slipping on the nasty floor. We had to clean it to be able to keep using it, and still couldn't get all of it off the floor. I called the 800 number. After being on hold for nearly an hour and being transferred multiple times, I was told all they could do was have a local sales manager call me, which could take up to 72 hours. That was 5 days ago and I still haven't heard from anyone. We returned the truck early, and requested some kind of remuneration for our trouble. The store rep said we'd have to call the 800 # for that. So the moral of the story is the national level people pass you off to the local store, and the local store passes you off to the national reps. Neither plans to do anything to provide actual good customer service. We will never rent from U-Haul again!!

Rating:

5.0

The person that checked me out with the truck was very helpful and very personable. I will def use this location again!

Rating:

3.0

I purchased the “SafeMove” insurance because it was explained to me that it would cover the truck and my personal belongings and that Roadside Assistance would be included as well. However, the roadside assistance does not cover most roadside issues. One tire got stuck in the mud and still had to pay $325 to have a tow truck get it moved!!! Horrible experience!!!

Rating:

5.0

The staff person was excellent and informative… Very professional and courteous, rent with confidence from this location…

Rating:

4.0

The lady that rented me the u- haul was very polite, she explained everything very well. Thank you, for taking the time to do that because, I never rented a u- haul before.

Rating:

5.0

Keep up the good work. Thank you!

Rating:

1.0

Y’all can fix the return your truck on the website. I put the right mileage for what I was suppose to do so y’all knew. Then I had to pay $15 bcz I typed the wrong number. Uhaul is stupid and I won’t recommend uhaul to ANYONE!!!!

Rating:

5.0

Great store and location. However, it would be a great thing for a maintenance tech to be onsite to actually thoroughly check out each and every vehicle. 1.) The motor had a roaring sound and loud ticking noise and 2.) The left front and rear wheel seals had leaks that need to be addressed immediately.

Rating:

5.0

Reservation was a pain, the manager at 7399 US-64 E wasn’t of much help with the reservation’s issue. His lack of courtesy, empathy and clear communication only pushes costumers to find other company. The same thing happened at 5315 Summer Ave location with one of the ladies over there. Frankly, these two incidents in the same day leaves a negative impression of U-haul’s costumer service. Luckily, the lady at 6303 Summer Ave. was very kind and professional.

Rating:

2.0

terrible location, no signage, closes too early

Rating:

5.0

The lady that I got my truck from was extremely helpful and very professional. The only problem I had was with the long, long wait on the phone for your customer service 1-800 #. My wait time was an entire hour. You need more help with calls!!

Rating:

5.0

The staff was very friendly and had great advice on making my moving experience easier. Would definitely use again.

Rating:

1.0

DO NOT RENT WITH UHAUL! Not for long distances.

Rating:

5.0

Brandi, with Storage Locker on Summer Avenue Memphis,TN was very helpful. I will recommend Storage Locker for my friend's U Haul needs. Mark

Rating:

5.0

Great Job

Rating:

5.0

This was good within itself and thank you again

Rating:

4.0

Friendly customer service

Rating:

2.0

This location is apparently closed on Mondays, but that was not conveyed to me! I drove the truck and auto-carriage to the site for a drop-off, only to find they were not open. Fortunately after lots of phone calls, someone came around and let me leave the rental pieces.

Rating:

2.0

The lady working at this location was on the edge of rude or maybe she just woke up ... I don't know for sure but I did not get that feeling of customer service. She read the contract details to me like it was painful for her and the truck had bits of trash both in the cab and in the back of it. However, I have began to expect that type of customer service and trashy conditions from Memphis, Tennessee.

Rating:

5.0

I’ve never been so happy to drop off a uhaul and end my business with this company.

Rating:

5.0

Equipment should be checked over. Accidents happen but the lick not being on the hitch could have ended horrible. I didn’t know it was gone. I don’t know enough about trailers

Rating:

5.0

Lower your monthly rental fees

Rating:

5.0

Nothing

Rating:

1.0

Communication. I’ve been one thing and charged way to much. Also I’ve been waiting for someone to call me back for 2 days..

Rating:

5.0

Nothing to improve for this rental. U-Haul employee was excellent!

Rating:

5.0

I had issues finally getting a pick-up location. We scheduled our pick-up at the Stage Road location, very convenient to our home, a week in advance. The day before our p/u, our location was changed to an inconvenient location. My wife dropped me off at work and I was going to have to UBER to the new location. On the p/u day, our location was changed yet again to a location further from my work. UBER would have been expensive, so my wife picked me up from work and took me to the new, 3rd, location. I don't understand why vehicles cannot be shuttled from one location to another within the same metropolitan area. After we finally received the truck, all went well.

Rating:

2.0

Brandy at Storage Locker and Uhaul on Summer was very rude when returning the truck. Yes I was running late due to moving across town and picking up my things from 2 places moving into one but once arrived back at storage locker and uhaul on summer, brandy greeted me at the front door to get the key by first words “you are way late “ and I tried to explain the issue she took the key and said umm hmm and shut the door not a thank you not a how are you not a how was everything, she has no customer service. Will never go back there

Rating:

3.0

Before I finally got a rental I was told there were two other rentals available after going from one city to the next...that was not a good experience...I started late and was still expected to return by 6pm...impossible...I tried my best

Rating:

5.0

Customer service was excellent professional .She knew her job

Rating:

5.0

you’re doing a great job! thank you!

Rating:

5.0

I have no complaints customer service was excellent the customer service rep deserves a raise extremely helpful answered all my questions thoroughly. Please give her a raise it’s been a long time since I’ve had a better customer experience.

Rating:

5.0

No comment

Rating:

1.0

Don’t quote one price a charge double!!!

Rating:

2.0

The next time please make sure the customer knows that the pick up location is not an actual Uhaul store.

Rating:

1.0

Maintain the trucks better, 27 foot truck with bad breaks. The lock on the back sprung back really fast and smash my finger! For trucks that big a back up camera would be a good safety precaution. The truck was filthy in the inside trash on the steep rail. The window crank handle fell off when we closed the door! It doesn't have a parking place where the customer can pull out a 27 foot + truck without having to turn around by the grace of God and not almost destroying the truck, building, gate and everything else in the vicinity.

Rating:

3.0

You all gave us a truck that quit on us. We had to jump the uhaul off to crack it back up.

Rating:

3.0

I ordered a 20' truck, appliance dolly and pads one week prior to needing the vesicle. The main uhaul called the night before to confirm the location. The day of the rental the location called to explain that they didn't have the appliance dolly or 1/2 of the pads. The only option they gave me was to go to another location to get these items. I instead cancelled the pads and dolly. Why rent a week in advance if you can't have the equipment ready? I've used u-Haul a lot overt the years, but it may me time to look at other options.