Customer Reviews for Storage Landing
(Distribuidor de U-Haul del vecindario)

Clasificación:

1.0

Called to make my reservation 3 days before I needed a 20 foot truck, and an utility dolly. Called again, TEN TIMES, the day before I reserved the truck to confirm my reservation, something the company should have done, and to add a furniture dolly. When I finally got someone on the phone I was told that not only did they not have the utility dolly that I needed, but that the 20 foot truck wasn't there yet and would be delivered by 8 am on the day that I reserved to pick up the truck, by myself, at 9 am. I asked at the initial call, AND the call the day before I picked up the truck, about the pickup time, as the time listed as opening was 10 am. The woman told me “yes ma'am, we open at 9 am (not true). I have you down for a 20 foot truck, an appliance dolly, and a furniture dolly.” So I repeated it back to her, got the confirmation, then showed up at 9 am to a closed sign. Showed back up at 10 Am (when they opened) to the truck not checked in, the woman helping me didn't have her cell phone to properly take my driver's license info, and didn't even drive off with the truck until 10:30, an hour and a half AFTER my reservation. Very dissatisfied. Will not be using this location again. I, at the very least, expected some kind of compensation and received nothing but an “I'm sorry for the miscommunication.” Mind you, the woman I talked to BOTH times was the manager of the store which makes this whole experience even more inexcusable.

Clasificación:

1.0

No place to park, very small parking lot.

Clasificación:

3.0

Consider putting a USB input port into your trucks. It would be very helpful and not much money.

Clasificación:

5.0

Everything was great, check out was easy, service rep was very nice, check in was easy, and the location was perfect for me!

Clasificación:

5.0

The mileage and gas were WAY off. Like someone turned it in and nobody checked to verify the last renter. The lady at this location had just transfuse it was not her fault. She was actually very polite and helpful.

Clasificación:

3.0

Tell them to come in early for processing the rental. Explain the hourly rate better.

Clasificación:

4.0

Excellent customer service rep. Great experience.

Clasificación:

5.0

Computer was slow, seems something off in UHaul system. April at Storage Landing was great!

Clasificación:

5.0

Difficult to use the app/drop off but the person in the office was very friendly and helpful upon pick up.

Clasificación:

2.0

Terrible cell coverage at the facility to do mobile phone pick up, (couldn't send the pics) and they wouldn't tell me the wifi or password so I could complete the transaction on my phone. Finally found it myself and was able to use their wifi and send the photos needed. The employee was very nice, but very new and was busy with another customer, and on the phone with her boss to help her. Also, your website told me this was the closest Uhaul location to where I was going, but there was a larger much closer location we passed on the way.

Clasificación:

4.0

Only reason I won't recommend this place is because of the poor customer service received from Uhaul. Storage Landing should consider distancing themselves from Uhaul's brand.

Clasificación:

1.0

Arrived a few minutes before closing. Parking was overflowing with other customers returning their truck. Person working the office literally flip the closed sign as I was walking to the door. Tried to use the app to make the returning, but it was not working. I was charged an extra $20 for returning truck after hour and not doing the self checkout.

Clasificación:

5.0

Tried to extend the time for the rental; however, the queue for the online chat and phone were extremely long.

Clasificación:

5.0

Quick and get it done. Time schedule fit for my need especially on Sunday.

Clasificación:

5.0

Great service!!