El cliente no dejó un comentario.Brian M.
Customer Reviews for Storage King USA
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
EXCELLENT customer service. They are really different from other stores in the area.ALEJANDRO C.
The associate was very pleasant!TAHLIA G.
El cliente no dejó un comentario.ADAM S.
El cliente no dejó un comentario.RICHARD S.
They went above and beyond to help me. Great job!PAULA H.
WONDERFUL PEOPLE with important tips and EXCELLENT SERVICE. HIGHLY RECOMMEND THIS LOCATION. They took ALL THE WORRY out of the equation and RELIEVED ME from all the HARD WORK. THANK YOUandrea K.
El cliente no dejó un comentario.CLIFFORD S.
There was trash/recycling including used boxes, other moving debris and fast food containers from at least two different prior meals, from before I got the vehicle. Attendant was overbearing and taxing of my time, and mentally as if to invade and/or interrogate. I felt that's it crossed the boundaries of personal and professional space and caused me to debate whether I was being hit on or cornered for abuse and attack. I literally caused me to feel unsure of what to do and trapped. I sought to be cordial and professional and give her the time that she felt she needed to conversate, seeking to just be passive, rather than assertive, so as to take a path of least resistance out of the situation,BRADLEY S.
Needs mechanical issues fixed. Theb15 foot trucks steerung is very scary, wheels didn't respond until i turned the wheel a quarter of a turn. The truck was very hard to drive because of this.DALE K.
Don't feel I should've been charged a cleaning fee when it wasn't even cleaned before I used it. And I was not informed that if I did not clean it I was going to be charged. Poor communication. I was also told that it used regular gas that was over four dollars a gallon.I told them regular gas hasn't been used in over 20 years.LESLIE Q.
El cliente no dejó un comentario.DALE H.
Excellent customer service and very helpful.Kimberly L.
El cliente no dejó un comentario.Scott B.
Each time I have rented items from this Uhaul location, the customer service representative has been very friendly and helpful.Andre B.
Friendly staff, professional, easy return. ¡Gracias!Abedullah A.
El cliente no dejó un comentario.Nicholas K.
I had issues with the mobile app before I picked up my truck. The customer service rep, I believe her name was Haley was INCREDIBLE! Very friendly and handled my problem in a snap. The only problem I had when picking up the keys was the key code they gave me to open the box was changed by someone at the storage unit. The lady on sight took care of the issue.James S.
El cliente no dejó un comentario.Donna T.
El cliente no dejó un comentario.Melissa P.
Called ahead of drop off, staff appeared confused initially but eventual was able to assist with the return of equipment.RITA R.
Easy pickup procedure. I arrived a half hour early and could still get the vehicle I reserved with no issues. It was a breeze! Good job guys!Gary M.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.STEPHEN B.
El cliente no dejó un comentario.MARK H.
Customer service lady who works the counter was very helpful and friendly. She made the process painless.Diana K.
The only reason I was happy with my rental was because Gina at Storage King helped me get on the road. The Uhaul app wasn't working properly and I was there for around 20 minutes trying to figure it out. She then helped my by calling Uhaul and finding that Uhaul servers or something were down nationwide. Uhaul had problems, Gina made it work. Great location.justin M.
Keep up the good work.Adrian F.
El cliente no dejó un comentario.Haleigh M.
El cliente no dejó un comentario.Mary Anne M.
I had a great experience renting a truck for an in town move. Extremely courteous picking up and dropping off. It was as easy and pleasant of an experience that I've ever had renting a truck for moving. A++Nicholas P.
Keep up the good work.Adrian F.
The truck interior was not cleaned well. Could have been a little better done The mobile check in process is not seamless like its promoted. It took forever to get my truck and I wasted over 30 minutes. Very disappointed with this process.Daniel B.
El cliente no dejó un comentario.ANTHONY H.
El cliente no dejó un comentario.Kailyn W.
El cliente no dejó un comentario.Emily walley H.
It was easy for me to drive past Mina Rd. (even using gps). My husband drove past it as well. Mina Rd looks more like a rough drive than an actual road. Once I turned around and looked more closely, the location and trucks were clearly visible. But if I were not looking for this location, I would have drove by it 100 more times. We rent a Uhaul a couple times a year when buying something that will not fit in our car. Now that we know about this location, we will use it again. Being 5 miles from our house, we wished we had found it long ago. A large sign should be placed at the corner of Mina Rd and Copley Rd. And another suggestion I have to offer is giving rental info to estate sale companies. We have bought a lot of large pieces of furniture at estate sales for a steal. People do not want to figure out how/where to get a truck, with a ramp etc. Most assume renting a U haul is expensive, like they were 15 yrs ago and requires reserving one a week in advance. We've learned, by the last day of an estate sale, a $400 item can be negotiated for $80 to $100 because no one wants to deal with moving it. And we've learned, renting a U haul is quite simple and usually around $30 for a few hours (and miles). A commercial should be made regarding how cost effective and easy renting from you is. The commercial should also lend ideas for the uses of a U haul truck above the obvious - moving. Make consumers think about U Haul as more than just a truck for moving dayscott D.
El cliente no dejó un comentario.Deb D.
El cliente no dejó un comentario.Timothy C.
Usually good to work with but depends on who happens to be working at that time. Have had good service and then no service from them. Some employees go the extra mile to assist but a few just say no can't help and that's it. Then u spend an hour waiting on the phone to find what u need.JEFFREY K.
El cliente no dejó un comentario.CATHERINE F.
El cliente no dejó un comentario.James T.
El cliente no dejó un comentario.ANGELA P.
El cliente no dejó un comentario.Matthew G.
El cliente no dejó un comentario.STEPHANIE B.
Oil life withon 5% Empty pack og cigarettes in cabScott D.
El cliente no dejó un comentario.Samuel E.
El cliente no dejó un comentario.Joshua W.
Everything was fine. Lady at service desk very good job.DANIEL K.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Emily S.
Friendly and professional. Very easy online registration and pickup!Scott E.
A-1 experience. Very helpful and responsive staff. Would not got anywhere else.Adrian F.
Great experience!Patrick B.
El cliente no dejó un comentario.SALVATORE L.
Gina was a pleasure to work with! The truck was clean and well maintained. I'd definitely recommend Storage King!Laura A.
El cliente no dejó un comentario.OLIVIA C.
El cliente no dejó un comentario.thomas T.
The truck had a problem with the gas tank. I went to fill it up and it overflowed after half a gallon fillJacob Y.
El cliente no dejó un comentario.Michael H.
The folks at Storage King did an excellent job. The only issue I encountered was that the vehicle was not there at the time I was supposed to pick it up.Michael S.
El cliente no dejó un comentario.YESHAI M.
I tried to use your new app. I couldn't make it work when I arrived at the site to pick up my vehicle. Do U-Haul personnel did not know how to operate the app and could not help. The internet was down and so they had trouble signing me out manually as well. When they called to run my credit card that service was down as well. What should have taken 5 minutes to pick up the vehicle, took 35 minutes. The van was in working order but obviously not cleaned or sanitized.Gaye S.
El cliente no dejó un comentario.Dennis H.
El cliente no dejó un comentario.Lisa T.
Staff was helpful and super friendlyDavid B.
El cliente no dejó un comentario.Michele W.
Quicker check out. It took 30 minutes and I was the only customer in there. I checked out online before getting there too. My movers were arriving in an hour and I still had some packing to do. That took way too long.Scott M.
El cliente no dejó un comentario.Michael S.
So glad I found this location! The employees were so knowledgeable, helpful, and kind. The cost was reasonable.I will definitely recommend this location and use it again in the future.Debbie S.
El cliente no dejó un comentario.Lorie L.