Get your Uhaul computer system for reservations fixed. Signed in to my account and couldn’t make a reservation for this rental. Wouldn’t let me pick a date. It is always a problem when I rent from Uhaul. Fix it please!
Sam G
Customer Reviews for Storage King
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tracey was simply marvelous to work with. Everything was thoroughly explained to us , she was plesant and had a lovely smile. Thanks Joe Ferrero
Joe FEverything went great!
Jeremy TWe were given a van with a bad right rear tire that went flat. We have had positive experience prior to this rental.
Richard TEverything was perfect!
Michelle JThis was so easy and efficient; it was awesome
mark pEmployee at Storage King was extremely curtious. Would highly recommend this location!
James PTammy was fantastic! She knows her equipment and is very helpful.
Renate WThis was top-notch service. Tammy was awesome and if we have to we will use the spot again.
john bTammy was very helpful!
James BI made my reservation to pick up at 1pm. I called at 11 and received a voicemail and left a message to confirm they really had the truck. They never returned the call. I arrived at the location at 12:50 and the place was locked up with a sign on the door that they closed at 1 but it was ten minutes til 1. The employees car was still parked outside so I banged on the door to no answer. I left and called customer Care and they told me the person changed the pickup to mobile pick up, which I did not choose because of a bad experience at the same location a few years ago! She told me how to do it and it worked this time . On the return. Arrive at 1pm and they’re closed again so I left the key in the lockbox and did not trust they wouldn’t try to charge me more so I had to move my money off of my card. I did get the receipt through email and it was normal. U-Haul is great but not this location anymore. The lady that was there a couple of years ago was awesome.
Catherine RThe drop off procedure was ridiculous. I picked up my truck at 10am and had a drop off location on the contract. Come to find out, that location was incorrect and the trailer I picked up didn't have a drop off location on it. After dropping the trailer at 1 location before the 24 hour mark, which should have given me a small refund. I received multiple frantic calls from another location begging me to return my truck. All while I was trying to move things in and can't talk, I'm being told I needed to return my truck as soon as possible for someone else. This whole experience has been extremely frustrating for me and I don't think I ever want to rent another uhaul at this point because of this. The communication and planning was absolutely terrible and I just don't want to deal with it again.
Zachary IThe air conditioner didn’t work and my trip was so short I thought it would Eventually cut on and it didn’t
Mercedes HEverything is good and fast
Rafael PI have rented from this location several times and everytime has been an excellent experience!!!!
Judy SWas able to put belongings in storage and drop off U Haul in one stop. Very convenient.
Valerie SThe gentleman that helped me was very friendly and professional and a pleasure to work with
TERENCE HTammy was great with assisting me in setting up my van pickup. Friendly and detail oriented in explaining the rental process.
Ronald BEveryone I spoke to in this facility was very helpful and plansant.
ELIJAH STammy was an amazing person to work with…she’s Definitely a people’s person. Loved having her as my rep. Definitely will use this location again.
Redell TThe connection to U-Haul at this location was sluggish, making it difficult for the employee to handle a group of customers waiting to be helped. The employee on site was great. He did a great job despite the slow internet connection.
richard kThe ladies behind the counter were very helpful and great to deal with. Will definitely recommend and use this location again!
Charles DUhaul the company sucks dick ! Change the location of my pick and drop. Fuck you U haul
Brian AContact customer prior to pickup appointment also inform of time of cancellation if late to appointment.
Samuel Qit’s really expensive to rent. that’s my only con. advertising 19.96 then all these surcharges. the mileage etc. it’s unfortunately more like click bait k owing there’s no other options around. for literally 2 hours costing 80 bucks for less than 60 miles driven. just isn’t ideal. but appreciate the service and employees. very helpful
Andrew CGreat experience. The staff was friendly, knowledgeable, and customer focused. I rented a cargo van, which was in good shape. My only negative comment is that the inside of the windshield needed to be cleaned. However, it did not interfere with visibility.
Cynthia MVery fast and friendly
THOMAS JThe truck was clean and it rode nice
Keianna DEasy after hours pick up!!
Samuel CI did not get her name but she came out as soon as I pulled into the parking lot and took care of everything.
BRIAN DGet rid of the hidden charges.
Richard CGreat service 👏
EARL SThough I called the day prior to verify I understood physical store hours, I arrived to learn that I had missed store service hours and had to do a remote/self check-in, which took a solid 20+ minutes to do due to glitches on the U-Haul site.. Additionally, the furniture blankets requested with the reservation were not available/in the truck and the truck cabin smelled of cigarette smoke.
Kurt EMake sure the customer has access to the rental truck 24/7 since the program is advertised as 24/7!
Steven CFriendly and efficient help here.
Dwight VEverything was great! Customer service was great!
James DI did mobile drop off around 11 PM. It took a very long time due to constant errors in the mobile drop off process which was very frustrating. This is not specific to the location though
Zanaya SWasn't the truck I really wanted to rent it was to big for the job. And I load and upload the truck in the heat. And the air didn't work at all. I liked to pass at in the truck it was so hot outside. Thanks
Sylvia CNo improvement needed ,my over-all experience was better than expected. So no improvement needed on a A+ score card.
Dennis SVery friendly personnel, appreciate the helpfulness & overall efficiency of both the staff & website.
Susanne SCould not pick up on time because keys were not left in lockbox, costing me time with the movers. Truck was rented but contracts showed a different truck. Could not return truck due to error on truck number and mileage. Was charged for excess mileage that was not accurate. Area manager was able to provide discount on rental but after much chaos. Location employees or management were incompetent.
Martin MNo one there to accept the rental return so I had to spend 30+ minutes doing the return myself on a cell phone with little service. Called Uhaul to complain and was hung up on. My complaints are simply due to no personnel during my return as I never got to see the facility inside.
Douglas T