I was renting a one way uhaul from Florida to Texas. The girl told me it was $1200. for 5 days but would be less if I returned it in 2 to 3 days. SO THEREFORE I rushed the trip and returned it in two days. BUT i was charged the WHOLE amount . When I called to ask why they said it was a flat rate no matter how many days. So the original girl in florida LIED to me. That is extremely unprofessional and I will NEVER use UHAUL again. DO BETTER!
lara b
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All my boxes were either wet or had fallen apart. I even took photos to show… I had to purchase 4 different size boxes to replace the ones that were damaged.. water from the rain some how had puddle of water down on the floor. Some were worse than others however they are gotten wet..my experience was bad .
Laura MVery disappointed in the service at this location. We reserved the truck and some blankets on August 29. The gentlemen at the desk didn't tell me there were no blankets available until I walked in at 10:00 am on Saturday, Sep. 2. He had the keys waiting for me on the counter. So he knew well ahead of time. He tried to blame it on Uhaul by saying, 'Sometimes Uhaul reserves things I don't have.' He could have at least called me to let me know he didn't have blankets available. He had several days to do that. So we had to find another location that was open (on Labor Day weekend) and get some blankets. We had to drive a total of 60 miles round trip to return the blankets and get back home. I do not plan on ever renting again from this location. Very disappointed in his nonchalant attitude toward proper customer service.
Scott RRepair the equipment
William HGreat service and simple return.
Anthony KCouldn't find a drop box so signage would help.
William LNothing, the gentleman who was working each time I visited or called was very pleasant and extremely helpful.
Clint BThe online pickup app was a headache. I am glad there was someone onsite to help bypass that mess. The UHaul app would not pickup my phone location, even after several attempts
Daniel S