Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)

1,278 reviews

7600 Alico Rd Unit 1   Fort Myers, FL 33912

(239) 437-0140

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–4:30 pm
  • Sat: 10 am–2:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 10:00 am - 2:00 pm

Services at this Location:

Contact Us

(239) 437-0140

7600 Alico Rd Unit 1
Fort Myers, FL 33912

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–4:30 pm
  • Sat: 10 am–2:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 10:00 am - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They did everything excellent 👏

PETER MCFARLANE 
Rating:
5.0

Customer did not leave a comment.

Ed Warminski 
Rating:
5.0

Jerry was professional, friendly and had a great sense of humor. Enjoyable experience all the way around. Traffic was terrible in every direction on my way back, I was about an hour late, they didn’t charge additional fee which was appreciated especially since I was doing a favor for a dear friend.

Michael Hoornaert 
Rating:
5.0

Customer did not leave a comment.

Thomas Giblin 
Rating:
5.0

Customer did not leave a comment.

Michael Hoornaert 
Rating:
5.0

manager Jerry is an excellent person

LUCIANO NAMOT 
Rating:
5.0

Customer did not leave a comment.

Christine Esposito 
Rating:
5.0

Great customer service and the general manager was friendly and professional. 100% recommended

ROBERTO CASTRO VALLEJO 
Rating:
1.0

Manager was sitting in the office with the door locked so we could have lunch. Made me wait 20 minutes till he got done then wouldn’t give me a receipt was a real asshole. Then I see I got charged three dollars more for dropping off at a different location after I’ve been to one location that was already closed terrible business practice. You guys do have dealers that aren’t open..

DOUG DAVIDSON 
Rating:
5.0

Great experience. We enjoy renting from this location.

Jason Steen 
Rating:
5.0

I was told to walk into the locked gate to get my rental truck behind the locked gate. I could not start the truck and was looking for what I need to do to drive a truck for the first time. After five minutes I gave up. I walked back into the office. I was told my truck was at a different location. This time he was correct. If you can improve one putting a truck number matching the key, i would not waste my time identifying the right truck.

John Chanthamontry 
Rating:
5.0

Very friendly and well run business. Highly recommend..

Richard Conquer 
Rating:
4.0

The truck no started to return so I had to call in order to solve the problem, U-Haul send a trailer to take it away

Marlon Guerron 
Rating:
5.0

The owner of this location was incredibly helpful and kind.

Ron Deri 
Rating:
4.0

Customer did not leave a comment.

Ben Fullenkamp 
Rating:
2.0

The pickup was delayed because store closed for out to lunch. Screwed up my whole schedule. At return the UHaul app didn't work right. Total pain to try over and over again. Do not recommend!

Michael Johnson 
Rating:
5.0

Jerry the manager couldn’t have been more helpful. We discussed my needs and he came up with the best.rental for the job. He also went above and beyond by making sure I could pick up the car early in the morning before regular hours. Highly recommend Jerry and his U-Haul store.

Ian Frankel 
Rating:
5.0

Customer did not leave a comment.

Thomas Giblin 
Rating:
5.0

Jerry is very good, and provided the right equipment to get my new rider mower home!

Dilman Thomas 
Rating:
5.0

They made it very easy, fast and convenient.

David Albers 
Rating:
5.0

The person in charged was very friendly, explained everything in details, I will recommend this place and they also have storage for rent.

Israel Chavarry 
Rating:
5.0

Customer did not leave a comment.

Jeannie Gawronski 
Rating:
5.0

No improvement is needed, top notch operation,keep up the good work!

Steven Morris 
Rating:
5.0

Customer did not leave a comment.

LUIS CENTENO 
Rating:
3.0

The employees seemed like they did not want to be there.

Roy Harter 
Rating:
5.0

Customer did not leave a comment.

Lillian Pagan 
Rating:
5.0

Excellent service center. Very helpful for our short move.

Tom Jackson 
Rating:
5.0

Customer did not leave a comment.

Rod Beauchamp 
Rating:
5.0

Thumbs up to Jerry for the excellent service.

Ed Glorioso 
Rating:
5.0

First class service, Jerry and his staff made for a pleasant experience!

William Gould 
Rating:
5.0

Customer did not leave a comment.

Christopher Nottage 
Rating:
5.0

Customer did not leave a comment.

Leslie Hill 
Rating:
5.0

Just keep doing a bang up good job

Steven Morris 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Rogers 
Rating:
4.0

Customer did not leave a comment.

MARK BRAUER 
Rating:
5.0

Customer did not leave a comment.

Jeff Davis 
Rating:
4.0

Customer did not leave a comment.

Joseph and Beth Dixon 
Rating:
5.0

Customer did not leave a comment.

Paul Zettel 
Rating:
4.0

Clean out the cab before use. Dead lizard, napkins, and beer bottle caps left in cab

Thomas Haas 
Rating:
4.0

Customer did not leave a comment.

greg gouldbourn 
Rating:
5.0

Customer did not leave a comment.

michael zamber 
Rating:
5.0

Customer did not leave a comment.

James Stratton 
Rating:
3.0

The online reservation was easy and quick. Left my gloves behind and called to checked if they found them and all I got was a messaging system for the owner. Called three of four times and left two messages. Day two and still no response from the owner or manager. Guess they chose to keep my gloves instead of calling me to come pick them up. Not good!

Eleuterio Gamino 
Rating:
5.0

Customer did not leave a comment.

Sam Mohan 
Rating:
3.0

Dropped off truck and person was out to lunch. Left keys in box as instructed. Never received a receipt. Need a receipt. Have asked for receipt but they have not sent. ThomBrough@gmail.com

Thomas Brough 
Rating:
5.0

Customer did not leave a comment.

Beauharnais Jean-Joseph 
Rating:
5.0

Change wiper blade. Everything else was great.

KEVIN MORRIS 
Rating:
5.0

Customer did not leave a comment.

James Carron 
Rating:
5.0

Jerry the property manager is very kind and helpful. He made my experience a great one. Your system doesn’t let me upload the pre-inspection photos and required information. So I just take photos of every side/front and back of truck and mileage for my records. Check your braking system more often, my truck pulls to the right when brakes are applied.

James Cooprider 
Rating:
5.0

Very good service and professional.

JAIME ROZAS 
Rating:
5.0

NA

Maria Picciano 
Rating:
5.0

Customer did not leave a comment.

Tara Warfield 
Rating:
5.0

Customer did not leave a comment.

Leron Pruitt 
Rating:
5.0

Customer did not leave a comment.

Marisol Hernandez 
Rating:
5.0

Customer did not leave a comment.

JOHN HABERSHAW 
Rating:
5.0

Property manager was extremely helpful. Pre-reserved vehicle not available but was able to supply a better option at the same rental price. Had an issue and called left message. We were able to resolve the issue but the property manager did return our call. Was happy to have the call returned. Thank you!

Pamela Moore 
Rating:
5.0

Customer did not leave a comment.

MATTHEW DIPAOLO 
Rating:
4.0

A bit difficult to find a place to park.

CHRISTOPHER REDDISH 
Rating:
5.0

They too were FANTASTIC.... made the drop off easy! Will definitely be using them again and absolutely be recommending them to others as well!!!

ETHAN ADAMS 
Rating:
4.0

Customer did not leave a comment.

Rhonda Pelak 
Rating:
4.0

Pickup was good, but didn’t receive the invoice

BRAD SHAULL 
Rating:
5.0

Customer did not leave a comment.

Mark McClimans 
Rating:
4.0

The app did not work correctly and I wasted valuable time…I needed assistance to complete my truck pick up

javier rodriguez 
Rating:
3.0

Customer did not leave a comment.

MARTHA ELLIS 
Rating:
5.0

Tire monitoring service warning message ("Issue") continues to display on dashboard of rented vehicle since last rental on the 19th of Jan 2023. Store manager, Jerry, was notified about the Issue. He was aware of and has reported the Issue to corporate.

TOMMY LEE 
Rating:
5.0

Customer did not leave a comment.

Dean Parmer 
Rating:
5.0

Very friendly staff and convenient location

Kristen Skaggs 
Rating:
5.0

It was easy to make the reservation when I got there everything was As should be. Manager was very professional very nice

Michael Rogers 
Rating:
5.0

Easy pick up and drop off

SAMUEL HART 
Rating:
5.0

Awesome! Extremely professional and helpful.

Brennan Baker 
Rating:
4.0

Customer did not leave a comment.

Brady Pocklington 
Rating:
5.0

Online check-in experience was poor, however the female staff arrived early for work and was incredibly helpful and friendly.

Paul Lenz 
Rating:
3.0

Online process easy. Store employee wasn’t very warm and didn’t seem super versed with information. I was not provided clear return instructions ( fill gas? Park where?). Otherwise easy rental and got the job done.

David Powley 
Rating:
5.0

Customer did not leave a comment.

Aimee Pastors 
Rating:
5.0

Customer did not leave a comment.

Laurene Lambach 
Rating:
3.0

Hard to see driveway turn and on busy street. No signage as where to go once pulled into drive. Personnel were nice.

Andrew Twombly 
Rating:
5.0

Jerry's customer service was phenomenal. Second time renting from this location, trucks are always clean and well maintained. Highly recommend!

Joseph Drinkwater 
Rating:
5.0

My uhaul experience was great! Pringle helped me get my truck and went above and beyond providing amazing customer service. She made the start to a very stressful day much easier!

Joy Brownworth 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SCHUBARGO 
Rating:
4.0

Customer did not leave a comment.

Jose Banderas 
Rating:
5.0

quick and easy pickup.

Patrick Nolta 
Rating:
5.0

Excellent service. Thoughtful staff.

Daniel Ruggles 
Rating:
5.0

The agent went over and beyond the call of duty recommend this location to anyone. Thank you.

Donald Lowe 
Rating:
5.0

Customer did not leave a comment.

Darrell Ratliff 
Rating:
5.0

Customer did not leave a comment.

john barnes 
Rating:
5.0

I’m so thankful for Jerry at this location. He is always so nice and beyond helpful. I always rent from this location because of the service Jerry provides!!! Thank you so much. Barbie @FK Your Diet

Barbie OToole 
Rating:
5.0

Manager was awesome

tommy cummings 
Rating:
5.0

The service rep at the store was awesome and super helpful.

Cj Johnson 
Rating:
5.0

Customer did not leave a comment.

Arthur Nowakowski 
Rating:
5.0

Excellent customer service

gregory mcclain 
Rating:
5.0

Customer did not leave a comment.

Peter Sanders 
Rating:
4.0

Customer did not leave a comment.

Jay Scott 
Rating:
5.0

Customer did not leave a comment.

Randy Dodge 
Rating:
5.0

Customer did not leave a comment.

Markus Aulbach 
Rating:
5.0

Quick, fast, and friendly. All good.

Jeffrey Miazga 
Rating:
3.0

Customer did not leave a comment.

diane jakymec 
Rating:
5.0

Super easy to rent & return.

Becky Goland 
Rating:
5.0

Another move made easier

Mark Goedl 
Rating:
5.0

Jerry is very friendly and does a great job servicing customers.

richard berge 
Rating:
5.0

Customer did not leave a comment.

Ronald Hopkins 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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