They did everything excellent 👏
PETER MCFARLANE
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jerry was professional, friendly and had a great sense of humor. Enjoyable experience all the way around. Traffic was terrible in every direction on my way back, I was about an hour late, they didn’t charge additional fee which was appreciated especially since I was doing a favor for a dear friend.
Michael Hoornaertmanager Jerry is an excellent person
LUCIANO NAMOTGreat customer service and the general manager was friendly and professional. 100% recommended
ROBERTO CASTRO VALLEJOManager was sitting in the office with the door locked so we could have lunch. Made me wait 20 minutes till he got done then wouldn’t give me a receipt was a real asshole. Then I see I got charged three dollars more for dropping off at a different location after I’ve been to one location that was already closed terrible business practice. You guys do have dealers that aren’t open..
DOUG DAVIDSONGreat experience. We enjoy renting from this location.
Jason SteenI was told to walk into the locked gate to get my rental truck behind the locked gate. I could not start the truck and was looking for what I need to do to drive a truck for the first time. After five minutes I gave up. I walked back into the office. I was told my truck was at a different location. This time he was correct. If you can improve one putting a truck number matching the key, i would not waste my time identifying the right truck.
John ChanthamontryVery friendly and well run business. Highly recommend..
Richard ConquerThe truck no started to return so I had to call in order to solve the problem, U-Haul send a trailer to take it away
Marlon GuerronThe owner of this location was incredibly helpful and kind.
Ron DeriThe pickup was delayed because store closed for out to lunch. Screwed up my whole schedule. At return the UHaul app didn't work right. Total pain to try over and over again. Do not recommend!
Michael JohnsonJerry the manager couldn’t have been more helpful. We discussed my needs and he came up with the best.rental for the job. He also went above and beyond by making sure I could pick up the car early in the morning before regular hours. Highly recommend Jerry and his U-Haul store.
Ian FrankelJerry is very good, and provided the right equipment to get my new rider mower home!
Dilman ThomasThey made it very easy, fast and convenient.
David AlbersThe person in charged was very friendly, explained everything in details, I will recommend this place and they also have storage for rent.
Israel ChavarryNo improvement is needed, top notch operation,keep up the good work!
Steven MorrisThe employees seemed like they did not want to be there.
Roy HarterExcellent service center. Very helpful for our short move.
Tom JacksonThumbs up to Jerry for the excellent service.
Ed GloriosoFirst class service, Jerry and his staff made for a pleasant experience!
William GouldJust keep doing a bang up good job
Steven MorrisClean out the cab before use. Dead lizard, napkins, and beer bottle caps left in cab
Thomas HaasThe online reservation was easy and quick. Left my gloves behind and called to checked if they found them and all I got was a messaging system for the owner. Called three of four times and left two messages. Day two and still no response from the owner or manager. Guess they chose to keep my gloves instead of calling me to come pick them up. Not good!
Eleuterio GaminoDropped off truck and person was out to lunch. Left keys in box as instructed. Never received a receipt. Need a receipt. Have asked for receipt but they have not sent. ThomBrough@gmail.com
Thomas BroughChange wiper blade. Everything else was great.
KEVIN MORRISJerry the property manager is very kind and helpful. He made my experience a great one. Your system doesn’t let me upload the pre-inspection photos and required information. So I just take photos of every side/front and back of truck and mileage for my records. Check your braking system more often, my truck pulls to the right when brakes are applied.
James CoopriderVery good service and professional.
JAIME ROZASNA
Maria PiccianoProperty manager was extremely helpful. Pre-reserved vehicle not available but was able to supply a better option at the same rental price. Had an issue and called left message. We were able to resolve the issue but the property manager did return our call. Was happy to have the call returned. Thank you!
Pamela MooreA bit difficult to find a place to park.
CHRISTOPHER REDDISHThey too were FANTASTIC.... made the drop off easy! Will definitely be using them again and absolutely be recommending them to others as well!!!
ETHAN ADAMSPickup was good, but didn’t receive the invoice
BRAD SHAULLThe app did not work correctly and I wasted valuable time…I needed assistance to complete my truck pick up
javier rodriguezTire monitoring service warning message ("Issue") continues to display on dashboard of rented vehicle since last rental on the 19th of Jan 2023. Store manager, Jerry, was notified about the Issue. He was aware of and has reported the Issue to corporate.
TOMMY LEEVery friendly staff and convenient location
Kristen SkaggsIt was easy to make the reservation when I got there everything was As should be. Manager was very professional very nice
Michael RogersEasy pick up and drop off
SAMUEL HARTAwesome! Extremely professional and helpful.
Brennan BakerOnline check-in experience was poor, however the female staff arrived early for work and was incredibly helpful and friendly.
Paul LenzOnline process easy. Store employee wasn’t very warm and didn’t seem super versed with information. I was not provided clear return instructions ( fill gas? Park where?). Otherwise easy rental and got the job done.
David PowleyHard to see driveway turn and on busy street. No signage as where to go once pulled into drive. Personnel were nice.
Andrew TwomblyJerry's customer service was phenomenal. Second time renting from this location, trucks are always clean and well maintained. Highly recommend!
Joseph DrinkwaterMy uhaul experience was great! Pringle helped me get my truck and went above and beyond providing amazing customer service. She made the start to a very stressful day much easier!
Joy Brownworthquick and easy pickup.
Patrick NoltaExcellent service. Thoughtful staff.
Daniel RugglesThe agent went over and beyond the call of duty recommend this location to anyone. Thank you.
Donald LoweI’m so thankful for Jerry at this location. He is always so nice and beyond helpful. I always rent from this location because of the service Jerry provides!!! Thank you so much. Barbie @FK Your Diet
Barbie OTooleManager was awesome
tommy cummingsThe service rep at the store was awesome and super helpful.
Cj JohnsonExcellent customer service
gregory mcclainQuick, fast, and friendly. All good.
Jeffrey MiazgaSuper easy to rent & return.
Becky GolandAnother move made easier
Mark GoedlJerry is very friendly and does a great job servicing customers.
richard berge