Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)

35 reviews

14774 W State Hwy 29   Liberty Hill, TX 78642

(512) 515-1838

Office Hours

  • Mon-Sat: 9:30 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 515-1838

14774 W State Hwy 29
Liberty Hill, TX 78642

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kelly Parsons 
Rating:
5.0

Truck was clean, readily available and rental process was easy.

Joshua Mcadams  
Rating:
5.0

Derrick, the employee behind the counter was amazing! Will definitely be back to do business at this location.

Antwan Williams 
Rating:
5.0

Manager of location was very professional and friendly, and provided key information about the truck rental. Again the UHaul website did not allow me to select the insurance on the truck and it needed to be added at the location on pickup. The website needs improvement.

Harold Erixon 
Rating:
5.0

Customer did not leave a comment.

Jeff Venditte 
Rating:
3.0

Customer did not leave a comment.

Amaury Diaz 
Rating:
5.0

The guys working at this location are great! Didn’t seem like some lowlifes like at other locations. Real clean and respectful location

Malco manansala 
Rating:
3.0

Customer did not leave a comment.

Nadeem Mirza 
Rating:
5.0

Customer did not leave a comment.

Matthew DeLeon 
Rating:
5.0

Nothing it was a good experience.

Darrin Speer 
Rating:
5.0

Nothing

Rhonda Brew 
Rating:
5.0

Staff was welcoming and helpful

Dennis Evans 
Rating:
3.0

Clean out cab and back between use. There was dried mud all in the back that I had to sweep before I could load my furniture. The front had cigarette ash and sunflower seeds everywhere.

Mariah Wells 
Rating:
5.0

Excellent job. Thanks for the help

Ronnie Bevers 
Rating:
5.0

Even though I used online option to rent the truck, the staff was very helpful.

RICHARD REESE 
Rating:
5.0

Customer did not leave a comment.

Eric Yohe 
Rating:
5.0

The following isn’t about Storage King - the facility was nice and clean, and the truck was easily accessible. My complaint is with U-Haul mobile truck share - I arrived 10 minutes early (before the office opened) and U-Haul had a major technical outage, leaving my 76 year old father and myself waiting in the Texas heat to complete the mobile pickup - 45 minutes! If we hadn’t brought water with us we would have been screwed. I can’t even begin to describe my fury. The entire move was delayed over an hour due to U-Hauls failure at disaster recovery and high availability of its production servers. I will never forgive U-Haul for this, ever.

Tina Hopper 
Rating:
5.0

Great customer service.

Megan Dwight 
Rating:
4.0

None

Mathew Howard 
Rating:
5.0

Customer did not leave a comment.

RAYMOND MCGARRAUGH 
Rating:
5.0

Customer did not leave a comment.

BLANCHE RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Eduardo Paredes 
Rating:
5.0

Customer did not leave a comment.

Blanche Rodriguez 
Rating:
5.0

Easy pickup. Professional and courteous staff.

Fred Postell 
Rating:
5.0

We dropped off after hours and used online process. Very seamless.

Mary Ann Davidson 
Rating:
4.0

So they claimed that there was a 1/4 tank of gas and as soon as I pulled out the light came on. 50 miles to empty. I called the girl who rented me the truck and told her. She said she would talk to the manager.

Robert Hegar 
Rating:
2.0

Pickup was great. However, the office was closed during the open business hours. No one pickup the phone at the location. I had to call 1-800 and asked how to drop off the rental equipment. After about 1/2 an hour after arriving at the office location, the 1-800 operator told me to leave the equipment in front of the door.

Chonlada Pongpipattanachai 
Rating:
2.0

Older truck wreaking of cigarettes. Had a hard time starting, sounded like a battery issue. After loading all night, ready to go, truck wouldn't start. I ran out at 9pm to buy jumper cables to get the truck home. Next day went to start it and return it. Dead battery again. Jump start again in the rain. I called storage king the next day and they offered nothing in compensation. I'm out $50 for jumper cables plus inconvenience

Patrick Tully 
Rating:
5.0

Very quick, easy pickup and drop off and the cashier was very helpful and knowledgeable. Second time I have chosen this location and I plan on using them again for these reasons.

joshua ratliff 
Rating:
5.0

Customer did not leave a comment.

Stephan Holifield 
Rating:
1.0

I was unable to obtain my rental due to the location being closed due to staffing and the online system would not provide a code for the lock box. reservation was cancelled.

BILLY SIMONEAUX 
Rating:
5.0

Customer did not leave a comment.

Daniel Barringer 
Rating:
1.0

Customer did not leave a comment.

Austin Hiatt 
Rating:
1.0

I had to wait 45 minutes for the place to open up again because there was a lunch break that I was unaware of. They did not answer the phone And the door was locked, And the woman was extremely rude. She verbally personally attacked me when I asked her about not answering the phone and where the lunch break was stated on my u-haul online scheduling forms. I made the appointment for 1:30... That is an uncommon lunch break time as well. She put me an hour behind schedule. Wow I am glad to never have to deal with her again!! She had. Chip on her shoulder!

Ursula King 
Rating:
5.0

Customer did not leave a comment.

Daniel Barringer 
No reviews have been submitted for this location.

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