Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)

20 reviews

120 S Alexander Dr   Baytown, TX 77520

(281) 424-3097

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 424-3097

120 S Alexander Dr
Baytown, TX 77520

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ieshia Johnson 
Rating:
5.0

Customer did not leave a comment.

PATRICK Freeman 
Rating:
5.0

Coming again this weekend - great service and location

Matthew Pigg and Lori Harris 
Rating:
3.0

Customer did not leave a comment.

Jessica Hartmann 
Rating:
5.0

No complaints!! Great customer service and easy to work with. Nice inside staff.

Kathryn Horton 
Rating:
3.0

Had to change locations as truck not available at first location. Went to pick up truck and I stead of the $39.99 it went to $79.99. Took 40 minutes to pick up the truck as the employee did not know how to set it up and had not rented a truck before. I got on the phone with U-Haul and walked her through it with the service rep on the phone. Did not dispute charges at the time as I was now almost an hour late and the employee did know why rate changed or what to do about it. The person she called would not return her phone call for what she said would be 45 min to an hour. I would not rent from this location again. I would also like my agreed to rate… Olivia was the employee and did her best. She had been employed there for only one week and was not trained on how to rent Uhauls.

John Savage 
Rating:
5.0

Great Customer Service!

Alex Fair 
Rating:
2.0

Not refund for gas that was 1/4 gas first pick up truck so I put full gas trip til finish drop off u-haul it 1/2 gas should have some money back I not pleasure that not refund where have left gas it lot money to pay gas should have if left gas refund money little

Sammy Garcia 
Rating:
5.0

Customer did not leave a comment.

JUAN CRUZ RIVERA 
Rating:
5.0

Customer did not leave a comment.

Philip Yoder 
Rating:
5.0

Customer did not leave a comment.

Matthew Onassis 
Rating:
2.0

Customer did not leave a comment.

TOBY STECKER 
Rating:
1.0

The employees at this location needs to be trained on how to use the system.

E.J Richard 
Rating:
5.0

The customer service rep was very professional, courteous, and went out of her way to help with multiple online rental problems.

robert alspaugh 
Rating:
5.0

The ladies were nice and helpful easy process.

Robert Suells 
Rating:
1.0

They gave me the wrong drop off location they charge me more mileage and the person said they will give me a refund for the mileage I never used but no everything was a lie

Anabel Razo 
Rating:
5.0

nothing.. it was good, fast and helpful.

ANGEL DELEON 
Rating:
5.0

Customer did not leave a comment.

CEDRIC ROCHA 
Rating:
5.0

Matt was very helpful finding my wallet

robert alspaugh 
Rating:
3.0

Customer did not leave a comment.

Tuan Greynolds 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

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