Cannot think of anything.
NATHAN K.
Customer Reviews for Storage Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Extraordinario servicio al cliente
Charles N.Had trouble with the app otherwise everything was great.
ANITA H.Not a thing! The location is great, the equipment was available, and the staff was outstanding. Highly recommend!
CRAIG WEBSTER S.Great service highly recommend
Michael M.Mobile process is too long. Storage place was good. Would definitely use again but would not use mobile app.
Carol J.In my eyes nothing. Every thing was wonderful thank you.
jacquelin P.Easy return
Steven J.Manager was super friendly and helpful. Excellent service, clean and well-]organized offices, and great customer service!
Charles E.This U-Haul rental retail outlet is the best. ALWAYS great service, equipment is always clean and well maintained, and they have plenty of box stock if you need it.
Richard W.I had a quick and friendly appointment at pick up. The equipment was like new and work out great. Drop off was painless and quick.
Matt B.She was great and friendly
Ronnie G.I had to hook up my own trailer
ROLLIN JAMES M.Other than the 4 emails and 3 text messages before I even picked up the trailer everything went smooth.
Ken V.Van had a horrible noise, previous customer left food wrappers behind the driver's seat that I didn't see when I got in oil pressure was very low
collene A.I turned in my trailer 2 days early so hoping I will get a return back onto my credit card. The person at the desk was busy, but very professional.
randy H.U- hall needs to work on a better app. Too many Questions. Not sure if you got reserved or not.. return app was a pain too. Drivers door was messed up.
Andrew P.Wonderful experience with awesome staff at this location! Will definitely use this location for any moving needs I have in the future and will definitely recommend to friends and family!
Holly P.Staff was very pleasant and helpful
Carl B.Very nice experience. I reserved the trailer online and it was ready to go when I picked it up, The U-Haul folks were very pleasant and helpful. They hooked the trailer up for me, checked the lights, and I was good to go.
Keviin M.Very friendly, helpful and timely service. The overall experience with this U Haul location was superior to any other, and frankly, much better than expected.
Charles E.Smooth and easy right when I needed it, thank you so much for such a great rental experience.
Steven P.Location was not well marked for their name.
Steve W.The service was very good- no issues. They explained things well, made sure the hookup was correct and made it very easy. The drop off video made that easy as well. The trailer did leak, but that was not the local vendor's fault.
Carl M.They changed our drop off location to Tecumseh so after another long call to Uhaul we finally got it accepted in Adrian. We were hot and exhausted and should not have had to waste time with phone calls just to pick up and return the truck. At this point I WOULD NOT recommend Uhaul to anyone.
Warren A.After several phone calls and going in there to make sure the dates were correct because I kept getting text saying different things. I got a phone call from the owner telling me I was late returning the uhaul when I tried to tell him what trouble I had with the dates he was nothing but a jerk. His girls were wonderful! He is a jerk and being a business person should know better!!!! I will never rent from him again! I hope he learns some manners in talking to his customers!
CHERYL V.Women were helpful and friendly.
sherri C.don't move, it's too much work
John S.All went well except I was charged wrong but upon calling uhaul I found out that it had been taken care of. So all was good
tom M.Work on the app. I regret not calling the lady back because the app would freeze or not upload photos we had to switch back and forth the phones cause they wouldn't work. Other than that it was not bad.
Mercedes S.Yes, you can return part of the money, if we only have the U-Haul for 6 hours and not charge for the whole day.
LOUIS D.N/C
Monika T.When sending a truck out, please clean snow and ice off of truck door entry/running boards. Your customers would rarely bring a snow brush/scraper with them. I did slip getting into the truck - this could have ended badly. Thanks.
STEVEN P.Everything was perfect
GLADYS DENECE M.We love the worker & Mike the owner at Maple City Glass. They always go above and beyond for their customers. We changed our minds for a trailer at another location...that they arrange for us. Which they didn't have to do. but they wanted to help...then we canceled it because we decided we did want our items out in the weather to a 10 ft. Truck on their lot within a hour of picking up. Love them. We have send family and friends there...plus social media blasts..Thank you Maple City Glass and u-haul of Adrian, MI.
KIMBERLY-JO LYNN B.Truck I wanted was not available but staff were very courteous in getting me in another truck. Very quick service.
Paul P.Nice guy
Frank M.There is a problem with the ramp. It sticks and is very difficult to extend fully and get into the position for loading.
ROSS EDWARD R.The lady left as we pulled in forcing us to use the online check in which was a joke. Took us 30 mins to get approved and get the code. Had to call 2x and give my kids phone number because our numbers wouldn't work for the verification. No where was the information given of what we'd need for online check jn. No one called from me from the location like I was told at the time of reservation. I called last minute to add a dolly. Lady I spoke charged me for it but it was not on the truck at pickup. It was too much of pain and hassle..
Jered R.The staff inside went above and beyond when we couldnt get the website for contactless pickup to work. So grateful they were able to help.
BRITTANY ROSE B.The worker I interacted with was very friendly and helpful. She answered all of my questions.
MELISSA RUTH S.This location was wonderful and very helpful!
SHAWNA M H.Everyone was super helpful and kind. I had a very good experience. They explained all the charges and how everything broke down on what I would be paying. So even though it was more then I had hoped for it was still within reason and I understood what charges there would be, so there weren't any surprises.
DENISE ARLENE C.Thank you all
GLADYS DENECE M.