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JAMIE J
Customer Reviews for Storage Durango Blue Diamond
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was GREAT.
GREG BCS was A+
ROBERT SI've rented form them before, same excellent and accommodating service. willing to switch dates if all possible, and super friendly too. even though now I moved further from them, I'd still go there because I know what kind of service I will be receiving. HIGHLY RECOMMENDED! A++++
RICARDO Dvery easy to rent and use and return!
Victoria DEverything was perfect!!! Thank you!!!
ANDREW RThe drop box/window made it easy for me to return after hours. Bright, clean facility.
CHARLES LThe worst’s customer service ever they charge me for garbage and they were so rude. The Hillsboro OR
melesew bNo need! Improvemen is good!
WILMA TThe customer service was great, the place was clean.
MARVA HMore parking would be better.
DAVID PStaff was unfriendly and super straight forward. I felt like I was a burden when going in to pick up my vehicle. Customer service could be better. Nothing else to say.
JOHN EI said thank u I like nice used rent truck good ,customer is nice person good service
SOFIA AUpdate**** Imagine my surprise this morning going to the website that they accept cash AND card when Mark at the 9125 Durango Rd location told me Jacklyn (a 1800go U-Haul) rep he didn’t have a cash drawer to accept my cash payment yesterday. I called AGAIN this am to settle my account and Mark claimed he can’t do anything once it’s pushed through to U-Haul even though both Jackly and Ryan told me he can still accept my payment! 18008269633 rep Ryan obviously didn’t want to do his job and take my payment over the phone stating amounts under $10 he couldn’t take so I escalated an online dispute and imagine my surprise that once escalated via chat with Lilyana she was great btw. I recalled the payment number and my payment of $9.65 was taken without an issue. $10 damn dollars really you all have to do better and next time Mark needs to pay attention to the amount he tries to push through! 1 is a mistake twice is fraud had it went through! Which is why he kept telling me Jacklyn and Ryan didn’t know what they were talking about. I had 12.69 left on my debit card to cover the amount due. The lack of accountability and bs I had to go through over $9.65 is ridiculous! No job is done without human error but I will never accept a person and or business who refuses to do their job like Ryan and Mark! Jacklyn from 1800 go U-Haul and Lilyana from U-Haul chat were the mvps, but my experience with U-Haul will make me not deal with them again nor will I recommend in the future. Def dropped the ball!
MICHELLE RJust didn't understand the cleaning fee. All I did was load from my house to drop off at Goodwill and return. Thought it was clean. The gentleman at Goodwill helped to unload the truck. Mostly furniture. Thank you
RUTH AExcellent service, friendly, clean and professional.
David CThe truck seat and steering wheel and windshield not clean- i had to clean when i got home- but the truck worked out great for us
Paul Wfacts
TREVOR RIt had been a while since I had rented the storage unit, The young man who directed me to my storage unit was very thorough and precise. He explained how to reset they lights inside the units. He explained where to park to be able to be closest to my unit. He was knowledgeable, kind, and extremely professional.
Phyllis LGot a reference for furniture free pickup too!! Good group!!
Mark PThe truck I rented was very old and not gas efficient at all.
dalton fNothing All good
sandy rVery happy and very easy to use the app to pick up.
Janie JGreat customer service
JAMES PI swept the back of the truck that was absolutely nothing in the front of the truck and they charged me a $10 cleaning fee if that's not money hungry I don't know what the fuck is I would never ever ever go back to that U-Haul place or recommend anybody that's the reason why they don't check you out when you get there the next time I'm going to stand there and wait till they check me out but oh there won't be a next time
lavone pAwesome service, thanks again!
Brian Pvery professional and kind.
NICK ZI had a reservation guarantee and when i went to pick up the truck, they didn’t have it but said they didn’t honor the reservation guarantee.i had to get a smaller truck and take twice as many loads resulting in more miles and higher price
Robert DExperience was awful from start to finish. My first reserved truck was canceled because the location didn't have my size truck. Was able to locate a truck at a farther location. Everything was great til I looked at my statement. I was over charged 100 miles. Now I have to circle back and spend time recouping my money. Just a horrible experience.
Estel DGreat experience and value. Thank you!
GREGORY KYou guys make renting uhaul trucks very easy James 👍
JAMES HStaff were very very helpful and welcoming
ROBERT WI was very happy and very satisfied with the customers service offer to me. Was excellent customer service.
MILAGROS AEverything perfect
JOSEPH MIt seems crazy that U-haul charges mileage and then also requires you to fill the gas tank too. That seems like double dipping. The truck and service were fine though.
Gary FNada todo excelente
federico gTruck was so dirty. Trash from previous customer was till in cabin. Water bottles, papers, wrappers. Windshield was caked with bug guts. Horrible experience. I have never rented such a U-Haul of this manner. Unacceptable.
AARON TSuper helpful and friendly, made moving easy and fast!
ANDREW LStaff friendly, courteous, and attentive. Well done
SANDRA BThey were lovely to work with and when we needed the truck an extra day, very accommodating! I will use them again.
Laurajean PEverything is so efficient. You have the best team.I definitely recommend to my friends and family members.
William MJustin was amazing and answered all my questions and made sure the process was easy for picking up. After my move I dropped the truck off and the owner of the business came out and said I could give him the keys which made my day a whole lot easier. They were both amazing people.
Tristan SMayra was awesome!
Hazel RManager went above and beyond to make sure I got what I needed
Christina WCharge extra cleaning fee for having a truck for about an hour. Just pick up a sofa. Shame on that Justin guy.
Nadege Dnone. the customer service provided was awesome
Danilo RAlways a great experience at this location.
Melvin SNeed to get those upper units with some air condintion, only downstairs unit working.
James TThe staff is awesome!! Always helpful and very courteous ❤️
STACEY EExcellent customer service.
Melvin SJustin went above and beyond for me!
Alison RExcellent from start to finish. Excellent, quick, and friendly customer service - Thanks to the entire team!
LARISSA NClear instruction for overnight drop off
Angel HCustomer service was great from pick up to drop off. We live near this uhaul and will definitely recommend this location to our family and friends.
Carmen O