Customer Reviews for Storage Depot
(U-Haul Neighborhood Dealer)

224 reviews

4094 Hwy 332   International Falls, MN 56649

(218) 283-8223

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(218) 283-8223

4094 Hwy 332
International Falls, MN 56649

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

It was self service pickup, which was fine, except the trailer was frozen to the ground. And then I figured out the running lights didn't work later that night, so I was late returning it the next daybecause I didn't want to drive late at night with no running lights. So I was charged for an extra day.

John Wester 
Rating:
4.0

Well maintaining and great people to rent from!!!

KALE WILCOX  |  Overall Experience 
Rating:
5.0

Very kind, helpful and great service

Vonette Mills 
Rating:
5.0

Great experience

JAMES RODVIK 
Rating:
5.0

Excellent customer service and great product!

Jason Short 
Rating:
5.0

Everything went as expected, the local staff was very friendly and helpful with booking.

Dave Herges 
Rating:
5.0

Customer did not leave a comment.

Dean Boerger 
Rating:
5.0

Customer did not leave a comment.

Angel Edens 
Rating:
5.0

The equipment worked how it should and it was clean…

Adam Pelland 
Rating:
5.0

Customer did not leave a comment.

Leroy Pitzen 
Rating:
5.0

Customer did not leave a comment.

SARA CORRY 
Rating:
5.0

Communications with the Storage Depot drop off site were far above average. I needed to extend my trailer reservation and they took care of everything (including a mistake I made about return time) quickly and professionally. Drop off instructions were very clear and the site was easy to access and drop the trailer. I would not hesitate to recommend this location to anyone.

Linda Pate 
Rating:
5.0

Customer did not leave a comment.

Bradley Hahn 
Rating:
3.0

Customer did not leave a comment.

DAVID MICHELS 
Rating:
5.0

Customer did not leave a comment.

Carole Wesenberg 
Rating:
5.0

Customer did not leave a comment.

Francis Einarson 
Rating:
5.0

Customer did not leave a comment.

Jana Henderson 
Rating:
5.0

Excellent people, excellent service

Brian Lagergren 
Rating:
5.0

Customer did not leave a comment.

Sevon Simon 
Rating:
4.0

Customer did not leave a comment.

B.J. Wayson 
Rating:
5.0

Customer did not leave a comment.

Littlefork -Big Falls 
Rating:
5.0

It cost me much more to rent a trailer than it should have. I needed a trailer and Baudette, Warroad, and Roseau UHAUL were all out so we had to drive 80 miles away to rent a trailer. It was also so expensive to drop it off in Baudette we had to drive back to Internatioinal Falls, MN. When local places have no trailers going so far out of our way should have been easier. The ifalls uhaul was very helpful and we were very happy with their customer service.

kimberly benike 
Rating:
5.0

Customer service was great and very helpful.

Cassandra Lane 
Rating:
4.0

Customer did not leave a comment.

Sharon Morton 
Rating:
5.0

Thank you for being there when we needed you!

Rodger Nichols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene Anderson 
Rating:
5.0

Both people at The Storage Depot worked hard at getting me another trailer when the one I reserved was rented out and the location was changed. It is not fair to the customer or to the places where you make a reservation for U-Haul to change the location pick up. It makes it difficult for the business to have upset customers calling them and trying to figure out something when you have made reservations weeks in advance. If you don't check email often then you get an unpleasant surprise that your equipment you are renting is not at the location you requested. I hope you figure out a way that this not happen in the future. I have always had a good experience renting from U-Haul in the past. I hope if I need to rent something in future that this type of situation will not happen again.

Debra Mickelson 
Rating:
5.0

Customer did not leave a comment.

Bruce Krogman  |  Overall Experience 
Rating:
5.0

Excellent service. Really worked with me to acquire the trailer that I needed.

David Lane 
Rating:
5.0

Customer did not leave a comment.

Darren Bergstrom 
Rating:
4.0

Customer did not leave a comment.

Lynn Larson 
Rating:
5.0

Appreciate the promptness of having the boat ready for pickup for the season and Gary Potter’s communication text responses. Note: The correct move out date was 07/25/2022.

Michael Ramsey  |  Overall Experience 
Rating:
5.0

Tara was very pleasant and very helpful!!!

DONALD RENQUIST 
Rating:
5.0

Excellent service and great people to work with. Excellent customer service.

Tina Pelland 
Rating:
5.0

Renting from the International Falls U-Haul location couldn’t be any easier - the reservation, pick up and return all over the phone couldn’t be any easier. Tara was very easy to work with and I got my job done in record time! Thanks!

GERY ENGLISH 
Rating:
5.0

Customer did not leave a comment.

John Burton 
Rating:
5.0

A great experience! Staff was extremely friendly and helpful. Will definitely use again for any future services. AAA+++

Ryan Houghton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNARD ARBOGAST 
Rating:
1.0

The only interaction I received with the staff was over the phone. I had to hook up the equipment, myself. Halfway home, the trailer came off of my receiver and the trailer tounge ran under the back of my car. I managed to hobble it over to a friend's shop, where they had to use a pipe wrench to tighten it down all the way. By that time, it was too late to add insurance to my rental, after calling to explain the situation to the clerk at the U-Haul office.

Kasey Mai 
Rating:
5.0

Customer did not leave a comment.

Adam Aili  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Carruthers 
Rating:
5.0

..?

Shane Pfarr 
Rating:
5.0

Customer did not leave a comment.

Duane Woinarowicz 
Rating:
5.0

Customer did not leave a comment.

Janelle Reeve 
Rating:
5.0

Strap set super rusty had a really hard time getting the tire Locked down. Otherwise super easy to load unload pulled nice! Just the rusty strap

Thomas Coulombe 
Rating:
5.0

Customer did not leave a comment.

Adam Slater 
Rating:
3.0

Dig the trailer out of the snow for the customer.

Kim Moore 
Rating:
5.0

I don't know how you could improve the way you work. Ours went off without any problems. Thank you.

Dianne Bush 
Rating:
5.0

Very smooth and easy process. Would definitely recommend.

Justin Franz 
Rating:
5.0

Your representative at the storage depot in international falls was great! She was pleasant to work with and answered all my questions

brian Ruff 
Rating:
3.0

Customer did not leave a comment.

David Simon 
Rating:
5.0

Everything went very smoothly. The safety chains on your car trailer are too long. And you might want to check the balance on your tires. Very satisfied with the service

Scott Belanger 
Rating:
5.0

Revise your procedure, and contact customer 48hrs in advance of equipment pick-up time/date to verify/confirm equipment availability.

Dwayne Hunking 
Rating:
5.0

Customer did not leave a comment.

Gary Loop 
Rating:
4.0

Would appreciate quicker phone response to inquiries.

Paul Jones 
Rating:
5.0

Wonderful experience!

Jennifer Brekke 
Rating:
5.0

Customer did not leave a comment.

Daniel Crosby 
Rating:
5.0

Customer did not leave a comment.

Timothy Mackay 
Rating:
5.0

Customer did not leave a comment.

Charlotte Porter 
Rating:
5.0

Very helpful and pleasant. If I need help again I will go back to them. And people like me that doesn't know about the internet that much they helped me. I really appreciated it so much. Thanks again

marylou peel 
Rating:
5.0

By far the best and easiest u-haul experience I’ve ever had. That’s a tall order. The team in international Falls, MN are fantastic.

Kevin Maleck 
Rating:
5.0

One of the best experiences I have ever had renting a trailer!!

Gary Loop 
Rating:
5.0

Gary worked with me to drop all equipment at his location even though UHaul had us delivering the trailer one place and the truck another.

JAMES HARTZLER 
Rating:
5.0

The owner went so far above and beyond to help me!!

JESSICA DAVIS 
Rating:
3.0

Rinks dink hook up THIS HAS TO CHANGED

Mary Wento 
Rating:
5.0

Customer did not leave a comment.

Dennis Schafer 
Rating:
5.0

Awesome service…..don’t change a thing!

KIPP RABOIN 
Rating:
5.0

Customer did not leave a comment.

Jackie Schuiteman 
Rating:
5.0

Customer did not leave a comment.

Asher Alyas Masih 
Rating:
5.0

Nothing

Louise Verhey 
Rating:
5.0

Customer did not leave a comment.

Rebecca Ross  |  Overall Experience 
Rating:
3.0

Awful experience with uhaul. They did not have a truck available in Grand Forks even though I booked it two months prior. They called me the afternoon before saying there was no truck which gave me no time to find alternative plans. Eventually I had to settle for driving 8 hours round trip to International falls to pick up a truck. For which we were not reimbursed for gas or travel time to get the truck. One of the most tedious and awful experiences I have ever had. I will not be using uhaul again.

Daniel Pahlen 
Rating:
5.0

All good!

Dawn Conlin 
Rating:
5.0

Customer did not leave a comment.

Francis Einarson 
Rating:
5.0

Customer did not leave a comment.

Steve Nelson 
Rating:
5.0

Customer did not leave a comment.

Francis Einarson 
Rating:
3.0

This is a more or less, self service dealer for us, but it worked out well.

Kim Moore 
Rating:
1.0

Customer did not leave a comment.

EDWARD LESNIAK 
Rating:
5.0

Everything went very smooth, diffanently the only way to move. Will rent a Uhaul again.

Tom Holm 
Rating:
5.0

Customer did not leave a comment.

Michael Bjorkquist 
Rating:
5.0

Customer did not leave a comment.

Charles Botzet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Snyker 
Rating:
5.0

Customer did not leave a comment.

Brent Larson 
Rating:
5.0

Customer did not leave a comment.

Scott Lindvall 
Rating:
4.0

Customer did not leave a comment.

Thor Thorsteinson 
Rating:
5.0

Trailer must have just been returned, small hole in floor panel and blankets left inside

Gary Loop 
Rating:
5.0

Everything was perfect Tank you

randy shoberg 
Rating:
5.0

Customer did not leave a comment.

Blane Brown 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Veeder 
Rating:
5.0

Customer did not leave a comment.

Gary Loop 
Rating:
5.0

Customer did not leave a comment.

Jerald D Thokpso 
Rating:
5.0

Customer did not leave a comment.

Robert Plasky 
Rating:
5.0

Customer did not leave a comment.

Tony Palm 
Rating:
5.0

Attach trailer lift to make it easier for one person to attach the trailer to the vehicle

Gary Loop 
Rating:
5.0

Customer did not leave a comment.

Tony Snyder 
Rating:
5.0

Customer did not leave a comment.

Gary Loop 
Rating:
4.0

trailer broke down and we had to wait 3 hours for a service person came to fix it. threw my whole day off.

Richard Burgess 
Rating:
5.0

Tara did awesome. Booked over the phone and everything ready to go when we got there.

Chad Williams 
Rating:
5.0

Fantastic service. Prompt and helpful responses. They made my moving experience alot smoother and will definitely be using them again for all of my truck rental needs.

Branden Siegrist 
Rating:
5.0

Customer did not leave a comment.

Sean Maher 
Rating:
4.0

Customer did not leave a comment.

Jeff Christopherson 
Rating:
5.0

Great customer service.

Lawrence Diamond 
Rating:
5.0

Customer did not leave a comment.

Kevin Mills 
Rating:
4.0

Customer did not leave a comment.

Lawrence Diamond 
Rating:
5.0

Customer did not leave a comment.

Randy Klemetsen 
Rating:
5.0

Customer did not leave a comment.

Kyle Cochrane 
Rating:
5.0

Tara was phenomenal. Extremely professional and unbelievably accommodating. I have used Uhaul numerous times and this was by far my best experience. Kudos to the team in international fa!!s .

James Davis 
Rating:
4.0

It was good experience. Great help from service representative at this location.

Lawrence Diamond 
No reviews have been submitted for this location.

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