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Shanterria M
Customer Reviews for Storage City of Mississippi LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just dropped it and put key in dropbox
Edward RAlways friendly - great location
Douglas MGreat as usual!
Patrick Sexcellent customer service
ERVIN DBack of truck was filthy. Got all my furniture black and dirty. Called U Haul and told them. They did nothing for me but told me to take pictures. Didn’t care that my furniture got black and filthy from their truck. SMH
Melissa BFix the UHaul App. I was never able to get it activated on my phone.
William NNONE
Bado LFront desk worker was rude and made me feel like I was disturbing her.She gave me a hard time and put me behind on my schedule.Truck was dirty in the back with grass and dirt. I use this company all the time but this was my first time having a troubling experience.
ASHANTI OPissed
Ashley WChecking in was easy and effective. This newer Storage is app enabled so no locks needed. And cool inside
Michael MOnly issue was the trailer light cable was crushed and I had to buy a replacement. I was in such a hurry I did not check before leaving Uhaul.
Ronald EReimburse me for 80.00 worth of gas!
Kelly FThe floor of our truck was greasy from the previous renters. We had to mop out the floor to prevent from getting oil/grease on our furniture. Make sure the floor is clean.
Austin BNo one was at the location during the posted open hours.
JOSH MPickup was great
Anthony GExcellent staff, so friendly and helpful.
WALTER DBefore you leave the parking lot be sure to check and see if a lock had been placed on the cargo loading door. If there is have it removed before you leave. I had a lock on the cargo door and didn't know it until I had reached my loading destination. I had to call the rental place and wait for them to figure out what the code was. They gave me several options to try. I was finally able to remove the lock. My movers were standing around waiting, and they were being paid by the hour. To their credit the Uhaul rental place lowered my rental costs a bit to compensate for the trouble.
Ron BAfter hurricane Zeta, apparently there was no power. I understand that, but there was no one available to help with returning the vehicle and equipment. I had to do it on my cellphone. Your site is very slow and difficult to load. Your video would not load. After trying many times I finally got it done.
Timothy FNo one was there. Myself and other customers had business there that day no one was there. I called the numbers on my receipt and on their door to no avail. Always have 2 people to work the location in case one has to be absent.
WANDA CThey are listed as open on Sunday and no one was there. Uhual customer service agent Temma , saved the day. She was pleasant, efficient, and completed my rental over the phone. This lady single handedly kept me doing business with uhaul!
Timothy LDid nothing but drop off and it was contactless.
Jonathan MI did my own check in so no comment
Alexis LI went in the day before to see if I could get an earlier time,and the lady behind the counter helped me out. She was so accommodating. Great attitude. Then the next day when I went another lady was there. She helped my husband set up our truck with the trailer. She also was so accommodating and friendly.
Ernestina FNothing
Michael BFast in, fast out and a great smile from both of the ladies. Would highly recommend.
Kathy FTerry was awesome. She made the experience easy and stress free.
leslie wEverything was handled very professionally. Ms Watson was friendly and very informative of the rental process. Thanks for all your help
JOHN BDrop off location was closed due the Corona virus
Dennis MAwesome personal attention. Helpful. I will rent here for all my needs
Stephen Fyoung lady was very friendly. and helpful, thank you. I also bought a lock there cheaper than the storage place, thank you again
George II told the person who checked me in my right headlight didn’t work and it was working when I drove to Texas and picked up the trailer. She let you know and it would be fixed.
Michael SThe paper that storage city gave my fiancé said to drop it back off before 10pm and to drop the keys in the box. Be dropped it off right before ten and they charged his for a second day anyways. I don’t think we will be using uhaul at this location again
Matthew FCalled several times for questions, no answer, no assistance with return.
David GNeed someone who will be able to help. I was charged for returning the truck 2 days early. When I called the so called manager out ax bout it she refused to refund me my money! Today was the 5th or 6th day that I've called and left messages that did not get returned. Lots of room for training and improvements. Not to mention the person closed yet another day before closing hours.
John Lhave rental rap blankets at this location
WALT CNo fault to the location I guess but when I put in my request I requested a dolly but apparently nowhere on the coast updates their systems when a dolly is rented out and apparently they person who scheduled me didn't include that in my request! Also upon receiving my uhaul it was filled with over 60 mats in which I didn't not request and was not documented but hey why would it be nothing else is! I had to unload all of them to make room for my stuff and thankful my furniture was at a different uhaul location that was able to take them. Also I spoke to the district manager in Jackson, MS that thought she found me a dolly, so I get all happy and could see the light just a little all to be told after driving 15 miles that they did not have a dolly! Standard protocol I see, to have stuff listed to make the numbers look good or something! In the end I got the job done doing three times the work, hours later and exhausted! Awesome!
TASHA MThe staff is really friendly and nice.
Keleshia HEverything was Great!!!Especially The Customer Service
Cassondrea WTruck was filthy, bald front tire and driver seat ripped.
Garland BThe girl at the front desk was verry nice, verry helpful, and knowledgeable of the equipment being rented. Verry satisfied with my experience at this location.
Aaron BThe woman working at the store was very helpful. When I called to make the original reservation the person helping me make the reservation on the phone was useless and the information she told me was wrong and my reservation was wrong and it was twice the price!!
kelly HVery friendly and helpful. Everything was professional with the drop off.
Dough BNothing. The service was excellent.
Shalari Dhave the morning shift arrive to work on time not five mins late
MICHELLE BDidn’t have dolly or any moving blankets. The truck was not clean. Will not be back
Ian SGreat service!
David AInvest in AC for your building; your employees sweat standing still
Terry JService was ok. Could not drop off one way without paying almost $100. Lemoyne to Dedeaux and back to Lemoyne.
michelle bY’all need to check the outside to make sure it’s a rental available for next an update system as they come available.....
sade tPickup location was 35 minutes late opening to secure truck key. This also negated using app. Prior truck contracts in the truck and not clean. Only 1/2 tank of fuel
Ricky CThe outside of the truck was pretty dirty. I made an online reservation for 7am which is not during this business’s regular business hours. They failed to perform the procedure so that I could pick the truck up when requested so I had to wait for them to open to pick the truck up.
Jeremy B