Customer Reviews for Storage Choice of Foley LLC
(U-Haul Neighborhood Dealer)

1,372 reviews

2801 S McKenzie St   Foley, AL 36535

(251) 943-5034

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 943-5034

2801 S McKenzie St
Foley, AL 36535

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Marjorie Moran 
Rating:
5.0

A very easy and friendly experience.

David Van Zee 
Rating:
5.0

Customer did not leave a comment.

Glenn Marthens 
Rating:
5.0

Customer did not leave a comment.

Lawrence Lyle 
Rating:
5.0

Customer did not leave a comment.

Kenneth Collins 
Rating:
5.0

This will be the location I use as long as I’m in this area . Staff super helpful, super nice. From top to bottom the staff sets this location apart from other locations

Carl Cook 
Rating:
5.0

Great customer service.

Paul Dugan 
Rating:
4.0

Give refunds when they are due. I turned in 2 dollies and 18 blankrts the mornind of my rental but was told no refunds are given Stephen Whitfield 251-591-7144

Stephen Whitfield 
Rating:
5.0

Customer did not leave a comment.

Tommy Moon 
Rating:
5.0

Do some truck repair, the drivers door was damaged.

franklin bryant 
Rating:
3.0

Customer did not leave a comment.

Dallas Hardy 
Rating:
5.0

Customer did not leave a comment.

Ellice Meinert 
Rating:
3.0

The person waiting on us was very pleasant, however, I will never recommend that location because of him. He Did not get the mileage right, he used the wrong credit card even though I told him and gave home the right one. He said we could then drop off anywhere, but did not tell us we had to call. Overall ruin my day, leaving me wanting to call and tell him how I felt, but instead I will just tell other would be customers.

Charles Browning 
Rating:
5.0

I’m not great at backing trailers up so they did it for me!! Thank you!!

Jeffrey Brown 
Rating:
5.0

Customer did not leave a comment.

Paul Pasquale 
Rating:
5.0

Customer did not leave a comment.

JANE LEE 
Rating:
5.0

Customer did not leave a comment.

Chris Heidt 
Rating:
5.0

Customer did not leave a comment.

Shawn Holmes 
Rating:
5.0

Customer did not leave a comment.

Dale Ouderkirk 
Rating:
5.0

Customer did not leave a comment.

Mark Webre 
Rating:
5.0

Excellent customer service, no need to change anything!!

Linda Nichols 
Rating:
1.0

I was wrongly charged for 4 gallons of gas (17.00$)when i filled the truck up how it was when i got it. Truck only had 1 head light had to drive with bright lights on the whole time hoping to not get pulled over. Store/employees do not pay attention to detail

Nicholas Williams 
Rating:
5.0

Customer service emaculate, instructions andvguidance was as clear as christal.

Michael Laylor 
Rating:
5.0

Customer did not leave a comment.

PETER HOFFMAN 
Rating:
5.0

Customer did not leave a comment.

Scott White 
Rating:
5.0

Customer did not leave a comment.

philip blanchard 
Rating:
4.0

Customer did not leave a comment.

LISA KNAUTH 
Rating:
4.0

Customer did not leave a comment.

Kathleen Murphy 
Rating:
5.0

Great customer service very helpful. Absolutely use them again.

Jonathan Russell 
Rating:
5.0

Customer did not leave a comment.

Scott Smoldt 
Rating:
5.0

Everything was great like always

Demontra Jackson 
Rating:
4.0

Got charged extra for going over mileage and not sure how that happen went straight there and delivered straight back to location. I even left tank almost full and it had 1/2 tank when picked up. The extra charge was wrong got cheated out of money.

Jamey DuBose 
Rating:
5.0

Awesome people! Awesome location! Superb customer service!

Melanie Thompson 
Rating:
5.0

Rented a pick for 6 Hours - it was ready & waiting and checkout was smooth & fast. Pickup was nearly new! A clean - Full service location!

Roy Hansen 
Rating:
4.0

Marcus was very nice and helpful. Thank you

Gregory Edel 
Rating:
5.0

Customer did not leave a comment.

STEVEN PENGENIKA 
Rating:
5.0

Customer did not leave a comment.

Stephen Phillips 
Rating:
5.0

Customer did not leave a comment.

Shanice Simpkins 
Rating:
5.0

I was 2 hours late returning the trailer. They charged me fifty dollars. I would show a little leaneancy in this situation.

Carl Sanders 
Rating:
5.0

I understand the trailer marker lights are for OTHERS to see your trailer, but this trailer had marker lights way down low. It would have been way better if the marker lights were up high so I could see them from the driver position. Most trailers I've towed had them up high making it nice to see the trailer when towing at night.

Thomas DePottey 
Rating:
5.0

Excellent service as always!

Brian Ryals 
Rating:
5.0

everyone and everything was great

Ricky Curtis 
Rating:
5.0

very friendly and efficient customer service. Truck was new and amazing. Great experience!

Kim weigl 
Rating:
5.0

Everything worked out great with our move to our new home thanks to UHAUL.

Joe Anderson 
Rating:
5.0

Customer did not leave a comment.

NORMAN WOOD 
Rating:
5.0

Lucas was very helpful and knowledgeable. Service with a smile and made the whole process easy.

Eric Dolbear 
Rating:
5.0

Customer did not leave a comment.

philip blanchard 
Rating:
5.0

Please clean the inside windshield before renting the unit.

Steve Obermann 
Rating:
5.0

The personnel working there were very courteous and friendly. It was a pleasure working with them

robert lashway 
Rating:
5.0

It was a drop off. Very little contact. But the gentleman was pleasant and courteous

judy horner 
Rating:
5.0

Customer did not leave a comment.

Robert Phillips 
Rating:
5.0

I was charged $22 for over miles. But I only went from pick up to drop off as I booked it. Why? If your computer can't figure out correct mileage that's a problem.

Nina Kincade 
Rating:
5.0

Thank you!

Brian Ryals 
Rating:
3.0

Had an issue getting my cash refund back, I came in about a week and a half after my rental to get my cash deposit refund and the gentleman at the counter looked it up and it showed I paid with a DEBIT card Witch. I was told when I originally got the rental that you cannot hold it with a bank card. It has to be a credit card or a $100 cash deposit. So I used $100 cash deposit from the lady that I originally rented it from and was told to come back later to get my refund. The holidays for Thanksgiving and being sick. Postponed me from going in to get my refund sooner. But on the 29th I went to get my refund. And this is where the problem occurred. Because I placed my order online using my bank card. Fold the slot. And picked up pay cash but his computer was showing that I paid with my debit card and that the forty nine dollar refund was debited back onto my card So he printed that up for me and I went home and had to go to work. So the following morning I came back with what I had gotten as email from U-haul stating that I did pay cash and I printed up all of my bank documents to prove that my card was never used. In when in hand of this and the lady was there this time and says she didn't remember me. And that basically made me feel like I was lying or trying to get over on them. And it was just an overall Uncomfortable Situation. I did, however, get my $49 cash deposit back. But being made to fill that way was almost embarrassing and belittling, I will most definitely will not do business there again nor will I recommend this location to future family, friends, or clients. I even mentioned them pulling up the camera footage from that day so they could see what I paid with and it wasn't acknowledged.

Heather Douglas 
Rating:
5.0

Great people working here

Terry Sieckmann 
Rating:
5.0

Customer did not leave a comment.

lee johnson 
Rating:
5.0

Customer did not leave a comment.

Bruce Hayes 
Rating:
5.0

Customer did not leave a comment.

allan mcggill 
Rating:
5.0

Customer did not leave a comment.

Darrell Robinson 
Rating:
5.0

Customer did not leave a comment.

Tina Maier 
Rating:
5.0

Customer did not leave a comment.

ARVIA ALLEN 
Rating:
4.0

Customer did not leave a comment.

Michael Dulaney 
Rating:
5.0

Customer did not leave a comment.

STEPHEN COPE 
Rating:
5.0

Customer did not leave a comment.

Bryan Shiver 
Rating:
5.0

Customer did not leave a comment.

Brent Nichols 
Rating:
5.0

Customer did not leave a comment.

Dorothy Brown 
Rating:
5.0

Customer did not leave a comment.

Allan Elder 
Rating:
5.0

Just great people, friendly and competent.

PATRICK MCKENTY 
Rating:
5.0

Customer did not leave a comment.

Roger Tucker 
Rating:
5.0

Easy simple unattended process to return. Might have been nice (give peace of mind) that you also found no issues, once a human touched the return process.

jeff murrow 
Rating:
5.0

Nothing it's a great location with friendly staff.

nicole linstad 
Rating:
5.0

Customer did not leave a comment.

Terrie Bailey 
Rating:
5.0

Super fast and friendly!

Brittnie Hart 
Rating:
4.0

Customer did not leave a comment.

Phillip Cooper 
Rating:
5.0

Customer did not leave a comment.

James Reed 
Rating:
4.0

Make sure the prior user has returned the trailer clean.

Jim Reed 
Rating:
5.0

Both locations pick up and drop off the team members very nice and helpful. Angela from corporate was super nice and helpful.

rodney hitt 
Rating:
5.0

Very friendly and courteous. It was all done quickly and efficiently. I recommend!

Pamela Bryan 
Rating:
5.0

Customer did not leave a comment.

Kent Calkins 
Rating:
5.0

Nothing service was fast the employee that helped me was very nice and fast.I will be renting from there again this place is the best one of been to.

Rocky Duplesis 
Rating:
5.0

They were great

Danielle Thompson 
Rating:
5.0

These people bent over backwards to help me after a horrific start in my rental experience with UHaul. I cannot thank them enough for the above-and-beyond service they provided to help get me checked in and separated from UHaul. JD was a terrific help and Melanie was great support. It's people like JD and Melanie that may be able to retain any semblance of my business in the future with UHaul. My thanks go to them!

RAE RICHARD 
Rating:
5.0

Easy and efficient

Jeff Reguett 
Rating:
5.0

Customer did not leave a comment.

Donnell Acoff 
Rating:
5.0

I took the U-Haul to two different places where I was told one said they didn't accept trailers the second one was closed down no longer in business the third was excellent Foley on highway 59 behind or in front of home Depot

Charles Cooper 
Rating:
5.0

Great service the guy that help me was very friendly and knowledgeable.

Stephen Meyer 
Rating:
5.0

Customer did not leave a comment.

AKI GATSON 
Rating:
5.0

All was good

David Stronach 
Rating:
5.0

Customer did not leave a comment.

Gary Nance 
Rating:
5.0

Customer did not leave a comment.

DAVID PROPST 
Rating:
5.0

Clean windshield. Otherwise 5 STARS! Always appreciate the friendly people snd excellent equipment at UHaul. Thank you.

quentin Srnka 
Rating:
5.0

Great help.

Annette Putt 
Rating:
5.0

Customer did not leave a comment.

Rushell Wilson 
Rating:
5.0

Everyone there was very nice and helpful ! Great experience !

Lawrence Francis 
Rating:
5.0

Customer did not leave a comment.

JAMES GREENWOOD 
Rating:
4.0

Need more local places to pickup u-haul trailers. We have lost 3 in our area and I have to go further to find a trailer. I rent a u-haul trailer about 6 to 8 times a year.

William Saxon 
Rating:
5.0

Customer did not leave a comment.

Deena Donnelly 
Rating:
5.0

The lady that waited on me was awesome

Lawrence Francis 
Rating:
5.0

Customer did not leave a comment.

Bryan Jones 
Rating:
5.0

Quick and easy service.

ARI HAWKINS 
No reviews have been submitted for this location.

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