The customer service was Great and everything was done in a timely manner. Me and my wife would like to say thank you.Lottie L.
Customer Reviews for Storage Choice LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Thordis H.
Customer did not leave a comment.Heidi M.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.ERIK M.
Good people here this placeRANDY D.
ABSOLUTELY the best experience I have ever had in all my years of dealing with any U-Haul location. Friendly, efficient, clean, knowledgeable, great customer service!Calvin C.
Customer did not leave a comment.Charles M.
Just good people, would highly recommend!RANDY D.
No need to improve, everything was excellent!SHANKERIA W.
Customer did not leave a comment.LYNDA H.
Customer did not leave a comment.SHANNON K.
Customer did not leave a comment.Jeffery D.
Excellent serviceJOHN O.
Customer did not leave a comment.THIEN N.
Customer did not leave a comment.RACHEL H.
Customer did not leave a comment.WILLIAMAARON S.
The man I turned the truck into was very rude.BEVERLY W.
Location was good. Uhaul never called, emailed or text me when and where my truck would be available, I had to call them to find out.STEPHEN H.
Customer did not leave a comment.SAMANTHA P.
Just keep doing what you are doing.CHARLES D.
Customer did not leave a comment.Stephen A.
Customer did not leave a comment.Martavius S.
Customer did not leave a comment.MICHEAL M.
Customer did not leave a comment.John G.
Great experience...will use again.MICHAEL S.
Night and day difference in experience. This location was AWESOME. The guy working there fretted me outside as soon as I pulled up. He was professional. He showed me where to unload the trailer was friendly. This is how the experience should be.James M.
Equipment needs to be properly inspected and maintained. Open when you say you will be open and have everything ready. That's why somebody choses to pre-order.Latasha M.
Really nice people, we will rent from this location again, truck was way better than expected, very impressed with truck and UhaulMichael M.
The person befor me left the truck dirtyROXANN N.
Great service!MICHAEL M.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.JULIE S.
Customer did not leave a comment.alicia H.
I was told i do not get my cash deposit back because it was cash. The inside of the truck cab was dirty.SUSAN G.
Customer did not leave a comment.Jarvis H.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.Anabelle F.
Great service ! Quick and easy , very helpful staffMATTHEW J.
I called on short notice and with a number of questions, all of which were answered promptly and professionally. After explaining what I was attempting to do I was given options with explanations and costs for each. When I arrived to pick up the equipment I scheduled the truck I requested had been replaced with a larger one due to wiring problems, and at no additional cost. As to what you could do to improve, sorry, I can't think of anything.Joe P.
Rusty the associate I worked with was very rude to me. He should not be representing your brand. He was in a bad mood and was taking it out on me. I was told by my pickup location that I could drop the truck off at any location. He could not find my reservation and seemed irritated. So I called oak trading post my pickup location to get reservation number. He got irritated that I did that. I asked for receipt and he got irritated at that as well. It was a weird visit. I own three Ace Hardware franchises and I would never have someone like this work for me.Michael R.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.Laura G.
These guys were great. I can't say enough good things about how easy they were to work with. I would happily recommend them to anyone.STEVEN B.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.SUSANNE D.
The guys are very helpful and quick to get me out.carl L.
I live in Gulfport, reserved the truck in Gulfport and had to pic up truck in Long Beach, which cost me more in milage and gas. I reserved the truck in advance to avoid picking up in another area. In reservation circumstances extra cost incurred should not be charged to customer!!! Extra miles on my vehicle and the cost for extra miles on truck.cheryl A.
Customer did not leave a comment.bruce L.
Customer did not leave a comment.Jessica L.
Check that all equipment is there and in proper working condition before customer's reservation appointment.Ariana L.
Customer did not leave a comment.debra G.
Customer did not leave a comment.william E.
Customer did not leave a comment.JEFFERY T.
Customer did not leave a comment.Jackson M.
Customer did not leave a comment.Audra O.
Yes the man , I believe was the Manager was extremely helpful. I believe that his name was Charlie. Highly recommend to anyone.Irene M.
Customer did not leave a comment.sue P.
Customer did not leave a comment.Tim L.
The guy who checked me out was a very nice person. Fast and efficient. MKJMary Kaye J.
Customer did not leave a comment.MONICA T.
They did a great job switching out what we reserved to a different rental due to our hitch being a different size.angela B.
Excellent service.William H.
NO NEED TO COMMENT - GREAT CUSTOMER SERVICE, VERY CARING TEAM IN LONG BEACH MS.JOHN C.
Very clean well maintained facility. Extremely courteous and friendly staff. Thank you for making this so easy. I truly appreciate it.Cara P.
Thanks, I really appreciate all the help in renting the trailerJames S.
Service was great we were checked in and out in great time .customer service was excellent i would definitely recommend this place to anyone looking for UhaulGeorge F.
Customer did not leave a comment.Lynda B.
Customer did not leave a comment.Matthew O.
Customer did not leave a comment.Sandy L.
Nothing I seeshelton J.
Charlie made the experience quick, easy, and safe. I would recommend this place to all of my friends.Kenneth H.
Customer did not leave a comment.Amiee H.
Customer did not leave a comment.Brandi W.
Customer did not leave a comment.Rosario H.
Improvement with using the return system on website. It was not user friendly and the next day I was told the truck was not checked in. The gentleman apologized.sherrell B.
The employee in scheduling at 1800 uhaul her name is Erica VERY RUDE AND ILL MANNERS! I never was called by scheduling for confirmation of pickup so at 5pm threat night I called and this is when I encountered a very snotty rude employee! I was even hung up on by her! I have rented from uhaul for years and NEVER encountered someone like that!kim A.
Service was excellent and equipment was clean and functional. Thank yoy.MICHAEL S.
The employee never said anything about an after hour service fee. I can have brought it to a uhaul place that was open and closer to me for the same price.Dereck H.
Customer did not leave a comment.Loren T.
Excellent customer service and I would use Storage Choice againStephanie P.
Owner/manager was an ass. Hope I never have to do business with him again!David M.
Very minor detail. You have to be at the IU haul location to use the app for the drop off as it used gps Dropped off paperwork and key in box. No problems whatsoever. Friendly staff!Loren T.
Customer did not leave a comment.tony C.
Customer did not leave a comment.ANDRE I.
Cannot see how any improvement is possible.ROBERT R.
Long Beach Uhaul guys we're AwesomePaul K.
Do not give the customer insurance without asking...the truck was just what we needed and the men at the storage were pleasant and easy to work with!Elsie H.
Not Much NeededWILLIAM F.
Customer did not leave a comment.Jeffrey P.
Customer did not leave a comment.MALEAH W.
Customer did not leave a comment.Anne L.
This location is one of the best on the coastCharles B.
Customer did not leave a comment.Damani R.
Customer did not leave a comment.VICTORIA M.
I had a confirmation text the night before I flew down to pick up my truck and auto transport. I called the number and confirmed. While I was riding from the airport with my daughter I got two separate texts from uhaul asking me to confirm from two different locations in Mississippi. Short answer is the truck was in one location car trailer was in another. Through my whole travel schedule off. Not happy and will look at alternative rentals in the future.Jon H.