Because of weather conditions, I had to change my plans for picking up the trailer twice. The staff at this location was most accommodating and enabled me to save time and money in using this trailer. I highly recommend Storage Choice Pearl LLC.
Alfred J
Customer Reviews for Storage Choice Pearl LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a rude woman that called me and matter of fact me and started arguing with me of the deal I got already from Pearl! The people at Pearl went over and beyond helping me get a truck! I would refer all friends and family straight to them. I have rented space from them and again they were awesome!
RHONDA BEverything was nice customer service was excellent and truck was ready
Alicia COnce again U-HAUL delivered a 5 STAR experience and provided excellent service, amazing equipment, fast turnaround, and super friendly staff to complete my transaction. I highly recommend U-HAUL to anyone who desires excellent service and the highest quality of equipment for their next move. Thank you, Richard Vinson
Richard VVery nice and polite and helpful
Carolyn SGreat customer service very satisfied
BARRY PThank you all so much for having the things we needed. The process was easy and fast. I definitely recommend this place. Thank you all!
David PEverything was great 👍
James GWhen I dropped off the truck no one was there. I did the self turnin
Kenneth DEddie was professional, efficient, and very helpful! We were in and out very quickly. He assisted my son in getting the trailer all hooked up and making sure all the electrical was working. It was a great experience and wonderful customer service!
AMY KFriendly and prompt service.
Carla HSo kind of service.
Jing ZThe guys at the counter could not be anymore help than they were. I would 100% use them again and recommend them to everyone.
Bobby BEverything was in good condition no problems with trailer
Thomas BI dealt with Eddie Moore and he was extremely helpful!
Kristen CEddie was great!!!
Monique DVan was not completely clean when we picked it up. We had to finish cleaning ourselves.
Edward NThe store is Pearl did a wonderful job. The first two places that I scheduled a reservation, both were extremely poor customer service and well below average. I finally showed up in the Pearl location. I should have gone to Pearl first.
George WCheck installation better..came loose 10 minutes after picking up..had blow out on right tire...took 3 hours to get service.
tommy rCounter staff very very friendly and knowledgeable, something you don't see much of anymore. Would send my friends/family here anytime.
samuel SNothing. Excellent service and the people were very friendly
MAURICE MThe Manager Eddie Moore 601-939-8382 was a great help- customer service excellent Leonce
leonce CGas mileage
Loucelia TThe young man was very kind and helpful. He unhooked my rental truck in record time.
Teresa LI was very impressed with Eddie. He did a great job.
Wayne BCustomer service very good, great job Uhaul
Mike MEddie took great care of me and my needs
William CThis is a rating for store located @ 4494 US-80 E, Pearl, MS 39208 The KID in the store is very slow, not professional, does not care about customers time, does not stay off HIS phone while doing sale. And to top off the poor experience the card that I used for the sale had not been used for 94 days and within 3 hours I had over $424.61 charged on it from two different men's clothing stores. Not that there will be anything done about it, but you asked.
Richard CThe guy was an Old Miss fan. Wish he liked MS State. Nice people.
David ERented the 26 ft beast. It was a new truck with 5k miles. I was skeptical that it was a v6 gas engine hauling a car trailer and 26ft of stuff but heading out on the road for 500 mile trip it the (Ford F650) performed beautifully with car in tow. The equipment was ready to go as promised at the pickup facility and the staff friendly.
David BThe only issue we had was when we booked on line the this location is the one that had the correct truck size. There werd closer loctions to home. This cause us to have to pay more than the alotted mileage due to traveling the opposite way back to house in order to load truck. It was an additional 25 miles which counted against us
William Ccheckin process very easy and clerk very friendly and helpful.
Mary AYoung man who handled my rental was very friendly, courteous, and helpful!
Albert LI reserved the Uhaul online. NOTHING ended up being as I requested. First I reserved pick up at Ridgeland, MS location. Then I requested a 2 day rental and drop off in Hattiesburg. The day before pick up, I get a confirmation with a completely different pick up location 30 min away. The 2 days I requested ended up being 24 hours and we were pushed for time dropping it off at a different location in Hattiesburg than requested. Nothing or noone told us that we would have to take pictures to drop off after hours (UHAUL in Hattiesburg closes at 1 pm!!)- we drop keys in box THEN see the check out process on line requires images of the odometer inside the car when cracked and more pics of the inside. Terrible overall experience.
Brian RThey came through at the last minute. I had a reservation scheduled for a 9:15 pick up at Ridgeland Mini Storage, but the prior occupant did not return it. So we were left without a truck even calling the toll free number. We didn’t give up and called around town to every location, and this location came through. BUT I WANT A REFUND FOR MY FIRST RESERVATION. A COMPLAINT HAS BEEN SUBMITTED
Sonya EThe gentleman was very nice and they answered the phone when I called…no recording or computer automated crap. I got a human that could help. This was probably the best experience I had while moving to my new home!
Doris RAll good and very pleased!
Leslie BOnce we corrected the appointment error from the phone call which assigned me a truck from the wrong UHaul in Pearl, this was a mistake made by the person I called. I told them that I lived just around the corner from the one I listed and yet they assigned me the other one anyway. The man who helped me correct this error was very kind and helpful. The woman who received the truck that afternoon was also very helpful. This location was much better than the one on Hwy. 80 in Pearl!
Glenn HGreat customer service!
Shirley GExcellent Service!
Bruce BVery nice people
Charles MVery friendly and professional. I would recommend them hands down.
PAM Rpolite staff
Daniel ZStaff was courteous and helpful
John EI reserved this rental two weeks in advance. My pick up location was changed by UHaul the day before pick up time. I contacted customer service was rudely told take it or leave that she did not care. When I asked a question I was told to shut up take it or leave it. So I was in a tight spot so I took the new location. Upon arrive for pick up they did not have a truck for me. I was forced to take an old worn out piece of junk. I did not know how bad it was till I was on the road heading home and it was too late at that point to complain. The truck was loaded and we were heading back to Tennessee. I would not recommend U Haul to a dog.
Travis FGood experience the only down fall is.. I rented it for 3 days returned in two and was still changed for three days..
David WTo improve the next customer experience, I would suggest making sure valid contracts are in place BEFORE the customer has driven 300+ miles in the uhaul. The truck was very clean in the cab and in the back. The front end seriously needs to be aligned. I felt like I was fighting the steering wheel for 14 hours. This was very difficult to handle while towing another vehicle.
Amy CThis end of the trip was quick, efficient and friendly. The employee walked out to the truck with me. closed out my rental and sent me on my way with a smile.
Kenneth Y