We were promptly assisted by Sean when we returned the trailer, he inquired about our trip and experience and although the store was very busy at the time, he made us feel like we were very important. Excellent customer service, job well done! Thank you! Wishing you all the best, Fred and LisaLisa F.
Storage Central LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Didn't know my reservation got switched to a different Uhaul dealer. Moving is stressful enough without being redirected to different location. Also quite frustrating that I couldn't drop off truck 1 mile from my new home and had to drive 15miles in opposite direction to return and get billed more.Forrest H.
Check the vehicle before it goes out. It was dirty in the bed and had junk food in the cab from the last driver. Brakes were spongy too.Ryan S.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Mark E.
El cliente no dejó un comentario.Peter O.
A terrific staff works in this location. I would recommend that inventory of 6x10 enclosed trailers be bolstered in Central Oregon as this location carried the ONLY one found in inventory! The next nearest was 92 miles away, at The Dalles, OR. Thank you-Michael H.
The guys there were very helpful checking things in and parking the truckBobby M.
The guys there were very helpful checking things in and parking the truckBobby M.
El cliente no dejó un comentario.Natalie C.
Email confirmation had the wrong pickup location. Called multiple times for customer service help but I was put on hold for twenty minutes each time. At each location I tried to call. Which is super odd because each time I was inside a uhaul location, the phone didn't ring once, nor was anybody on the phone. Must be a coincidence. I will do my best to not use u-haul againNOLAN LYOL JOSEP B.
The floor dolly I reserved was broken and it was the only one available so I had to move without it.Richard M.
El cliente no dejó un comentario.Steven D.
We had a fantastic experience when we rented from Storage Central in Redmond, OR. The truck was ready, clean and check-in was extremely easy. Their hours made our move easier because we needed the truck from Sat-Sun. Everyone in Storage Central was wonderful to work with, especially Sarah!KERRIE LYNN M.
Easy to work withMichael S.
Mark at the front desk provided excellent customer service!Catherine B.
El cliente no dejó un comentario.Cassie S.
So easy to use , pickup was painless and return was simpleTimothy S.
Not close down in the middle of the day.SCOTT L.
It alll went well, and I dropped the trailer off at 2:24pm on Friday 10/30. Took two pictures, as I always do when dropping a rental trailer off. At 3:31pm on Saturday 10/31, I got a call from a lady asking me when I was going to return the trailer. My heart about dropped out of the bottom of my stomach-as I assumed it was missing, and I was going to be on the hook. I offered up the photo evidence, and the lady said she did believe me, and that the people probably hadn't checked it back in. I find that a strange way to run a business, and somewhat unprofessional in that it caused me some stress the next day. My .02 worth of input. I've rented several times from the Bend location on Hwy 97, and never had this issue. This was my first at Redmond site.Ed H.
El cliente no dejó un comentario.Russel G.
I would make it a policy to sweep the interior after each rental.John B.
El cliente no dejó un comentario.AMY RAE W.
El cliente no dejó un comentario.Lamont W.
El cliente no dejó un comentario.michael A.
Sarah Olson was a pleasure to work with. She made the process very easy. ¡Gracias!Chris S.
Everything was fine renting. Only complaint, my truck did not have cruise control and I had to drive 855 miles.TIMOTHY H.
El cliente no dejó un comentario.Kenneth W.
El cliente no dejó un comentario.Clark S.
I scheduled a 15' U-haul. I received a call that the 15' was no longer available but will receive a 20' one instead which was great. I showed up at the time I was supposed to pick it up and I was told it was not there that someone had it. I asked for what ever they had available which was a 10' U-haul. I had to make a few more trips and was unable to use a ramp since this type of U-haul did not have one. To add to my experience the U-haul was not cleaned. Food crumbs, un-swept cargo box, and an unsafe dirty windshield also greeted me upon my first inspection. Not the best experience.cameron B.
Spend a little more time showing customer where all gauges are and how they work.John F.
I reserved a 6X12 trailer but when I went to pick it up, they didn't have one. So they had me take a much smaller one which didn't do my job very well. When I tried to call every U-Haul in Redmond, no one would pick up the phone.... Terrible business and it used to be so good.DONNA MAY P.
parking was a little tightBryson V.
Super easy and flawless from renting to returning!Aubrie M.
El cliente no dejó un comentario.STEVEN GABRIEL S.
El cliente no dejó un comentario.James H.
Sean, Mario, Sara, Marc are great as usual. Best uhaul experience ever!!! hahaKEVIN O.
El cliente no dejó un comentario.THOMAS L.
NadaMARGARETTA ELLEN H.
El cliente no dejó un comentario.troy C.
El cliente no dejó un comentario.DUANE LEE P.
The truck was clean in the back and interior. The exterior was dirty and we could hardly see out the windows...had to wash them before we. Oils drive it!Larry T.
El cliente no dejó un comentario.GREGORY SEBASTIA L.
El cliente no dejó un comentario.KATHLEEN LARKIN B.
I specifically asked that the tires be inspected as we were pulling the trailer across country. I noted with the vendor that one tire seemed worn, but he convinced me that it was fine. Unbeknownst to me, the part of this tire I saw was actually the best part, and that the part of the tire I couldn't see at pickup was worse. And as luck would have it, the bald side was always hidden during each of my inspections until we reached Iowa. When I saw the state of the tire west, I called the uhaul emergency line immediately. I have to admit, the person was very responsive & the technician who came and changed 2 tires were very efficient and helpful. But I couldn't believe the shape of the 2 tires he took off. I am deeply disappointed that the Redmond vendor allowed equipment in that shape leave his property, especially after asking for an inspection.BRuce M.
El cliente no dejó un comentario.Leroy C.
Tire pressure was low.DENNIS LYNDON B.
The directions to get there are so misleading. It wanted me to turn right into it off the highway. First there is a fence blocking anything from going through, a ditch to go through it you were able to make it through the fence and not to mention the oncoming traffic going the opposite direction. Then it took quite a bit of time for my application to be processed. However, drop off was quick and easy and I appreciated it a ton. For the most part the vehicle was clean, just not sure if it was sanitized between uses for Covid-19 because there was quite a bit of dust. Overall though I would give it a 7/10. Wouldn't recommend this location but would definitely recommend u-haul to anyone and everyone.Angelica M.
THANK YOU GREAT LOCATIONRUSSELL HAROLD W.
Excellent and efficientJUSTIN H.
Truck rented was not available because last renter kept it for an extra day. I found this out at 8am when I had hired help arriving to load truck up. They then found another truck at 9:30am which we rented, but it cost me an extra 150.00 in labor fees for a loading crew standing around because the truck was not available as scheduled. I did receive a credit promise of 50.00 Uhaul, so I'll see if they honor that when I am suppose to receive in 3 days.LINDA LEE B.
El cliente no dejó un comentario.Jennifer L.
They guy was respectful and helped unload it for me. He also gave me a number to call to report the other location and listened to me vent.Britney W.
Unit needed to be washed. Windows dirty. Lean inside.STEPHEN CARROLL D.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Tim T.
El cliente no dejó un comentario.MIGUEL ANTONIO M.
El cliente no dejó un comentario.Kristen F.
Be nice if public could use bathroom! But I understand covid has made things more difficult. Also remind staff that wearing a mask that doesn't cover your nose it a wasted effortMichael C.
I've rented from this place before, and so has my friends. For me, in the past is waa ok. Customer service is on point. But the truck I ended up using, was horrible! First off, when I opened the door, it smelled like a chain smoker had rented it from Texas, to Oregon! I could barely breath in it! I'm an asthmatic for Gods sake! The cabin of the truck was trashed. Some kind of gooey substance all over the floorboards. There was dirt, ash, and food all over everything! The truck was basically on empty. I couldn't even make it to Prinevile, which is a little over 20 miles away! And the brakes were so bad, I had to stand on then un order to get down the grade! It was a horrible, scary drive for me!sharrah S.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.Emily B.
Make sure you actually really do check vehicle cuz I had issues from the startShannon P.
All good. You made it very easy. Thank you.Sherri S.
Sarah was great to work with and went above and beyond to help us.MICHELLE DENISE W.
El cliente no dejó un comentario.JANICE COLLEEN F.
I don't have improvements. I picked the truck up at 3525 sw 25. Redmond or 97756. The gentleman that helped me at 8:00 a m was very gracious and provided excellent customer service, the truck was spotless and I just got and drove away. The equipment work perfectly, the ramp was a godsend, and when I returned the truck in the afternoon, another young man accepted my keys, offered me a ride to my car parked nearby but I didn't need that, he immediately hopped in the truck and repacked it so it would be prepared for the next user. This was a truly great experience and when I need a truck again, I know exactly where I will go. Thank you, Colleen FergusonCOLLEEN HALSEY F.
You all where awesome from the guy I talked to over the phone about willingness to give me an upgrade cause the location didn't have the one I needed to the people at the store and willing to help me attach the trailer. Thank you and keep up the great work.Sara T.
The employees at Storage Closet were very helpful in providing equipment that suited our needs. It was very inconvenient that I was not able to pick up the equipment I rented in the location I requested. Instead I had to go to multiple locations almost an hour away from where I needed to load the equipment.Chris P.
We have reused this location since. I always prefer using uhaul for reliable service.Michael M.
Retrieval location was not informed by 877-go-uhaul of our plans to empty the ubox but got it ready for us within an hour. We have recommended ubox to everyone we've spoken to about our move.Michael M.
Since 2 of you working stagger lunches so when ppl have a time to pick up they can pick up what they need so not late. We had a 1pm pick up time and they both went to lunch. When i explained now I'm late i didn't even get a sorry or anything that's when i got less friendly. Customer service was not friendly, I've had issues with this location before but sadly only uhaul in area that was open and had what we needed. They informed us couldn't return to closest uhaul so had to return a good 15 miles out of our way so was charged more miles. Whole experience disappointing.Trisha F.
Fucken terrible. Charge me even though I never took the equipment, then charge me again for an extra three days that's never been refunded for.jens C.
I had a flat tire because of a tire that had excessive wear on the trailer. I tried to plug the tire myself after waiting over an hour on hold for roadside service and when I did reach roadside service the following morning via text it took 3 hours from my initial text message to get someone out to me. After all that I got charged an extra dayRobert L.
El cliente no dejó un comentario.Dennis D.
El cliente no dejó un comentario.CHARLES S.
El cliente no dejó un comentario.KELLY B.
We had a bad situation that forced us to have to do it one way with our truck. I tried to call your 800-number three times. And sat on hold for 20 to 35 minutes each time. Clearly you're 1-800-go -U-Haul number does not work. Otherwise the staff at the three locations I used were wonderfulNate J.
El cliente no dejó un comentario.Jessica P.
Apple GPS was not accurate but we eventually found it .Court H.
El cliente no dejó un comentario.GAVIN M.
El cliente no dejó un comentario.Zackeria B.
Friendly service. Doesn't save the overall experience from the terrible service at the startWilliam B.
Difficult to find. Need better directions.Jim F.
El cliente no dejó un comentario.Paul E.
El cliente no dejó un comentario.duane A.
Very expensive but a nice serviceRiley D.
Very poor serviceDaniel S.
El cliente no dejó un comentario.Gene K.
Glad I didn't have an emergency...the 800 number is worthless..we were on hold for almost an hour to just ask a question to where I needed to drop off the trailer I rented. Never again.!!!chuck S.
Customer service here was terrible, they weren't in the office for our pick up( had to wait two hours for the to come back from lunch?) and then â€œtheir systems were downâ€ for our return and I can't for the life of me find a return equipment page/form online. Waited on the phone for an hour to no luck. Will not be recommending this location to anyone.Hannah K.
El cliente no dejó un comentario.KERRI L.
El cliente no dejó un comentario.MARYLOU H.
El cliente no dejó un comentario.Donald R D.
The service on both ends of the move were excellentJulie C.
El cliente no dejó un comentario.ROBERT Y.
Clean the window shield. That was only minor thing.Connie B.
Great customer service, great staff. Highly recommend this U-Haul dealer. Have used their services several times and have been very pleased with them. Sarah was really great!!! Gracias.Sharon N.
2 things: truck interior FILTHY when I have picked up (3x) AND the 1st 2 times charged .59 a mile but this time .79 a mile so I inquired and the kid at the front desk had a minimum of 3 reasons NONE feasible ðŸ¤”MARYLOU H.
The sales representative was very helpful and personal. He contracted the movers to help unpack the uboxes. They were very curious and worked quickly. We will be asking for them againtana h. | Overall Experience
Thanks so much for keeping and watching my storage pod!Nick S. | Overall Experience
Would use it againjohn b. | Overall Experience
hijohn s. | Overall Experience
Mario was very helpful and pleasant. We did get mixed information on what type and size car could pull the Ubox, though. It did not seem like all employees were on the same page.Marcia e. | Overall Experience
all folks were very helpful an made the process of checking in efficientDAVID O. | First Impressions
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