I've used Uhaul a few times now for my last few moves and moth times the trucks feel like they're a rolling death trap. The mobile checkin process is flawed and not customer focused at all. Unfortunately I will choose another vendor for my next move.RONALD M.
Customer Reviews for Storage Central LLC
(Distribuidor de U-Haul del vecindario)
Redmond, OR 97756
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Sábado:
8 a. m. - 12:30 a. m. / 1:30 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The battery on the U-Haul had to be jumped twice. Great experience otherwiseSTEPHEN JOSEPH G.
Movers were awesome!!!barbra B.
El cliente no dejó un comentario.LEE D.
The 3 movers were extremely careful and strong guys. They did a tremendous job and for a fair price.ROBERT B.
The don't fill the trucks will fuel or sweep them out before renting them to the next person. I was given a truck that was on dead empty and had to rush to the nearest gas station before my move even started. I was told that I would get a discount if I brought it back with fuel in it. I brought it back with a Â¼ tank and got no discount. I have used u haul alot in the past 10 years and this is the absolute last time.FIANNA RAVEN M.
We had to get the dolly and furniture pads from another location across town after picking up the truck, adding several miles to our trip. Would've been great to just get the truck from the guy across town in the first place.Adam R.
It seemed the ground crew knew more than admin staff. Thank goodness for the ground crew otherwise the empty boxes would have sat for a week. Also, you need to let customers know that their boxes won't be delivered to the address they hoped. And that there's an extra charge for boxes to be delivered to designated address. Very disconcerting.Annett H.
El cliente no dejó un comentario.ANTHONY GLEN M.
El cliente no dejó un comentario.SHARYL ANN F.
Nothing noted.Richard T.
We reserved a 10' truck to take a mattress and box springs across town. We drove a total of 12 mi. that day which included the stop at Chevron on highway 97 for refueling with 10 dollars cash. (1 mile away) from Storage Central. We were told to leave the truck and that we were good to go. No one, came out to review anything with us, when we left or returned. Upon looking at the emailed receipt the next day in my inbox, I noticed they surcharged me a refueling fee of 21 dollars tacked on for 4 gallons of gas. It's not disputed that we went a total of 12 mi. but I did not get a receipt for the gas I bought when I paid cash. When we went to dispute this with Storage Central/U-haul, they requested a photo of the gas gauge (departing and returning) and a fuel receipt. Both of which were were not told - to do prior to departure, to avoid any discrepancies. Someone is being very dishonest here and it's not us. I suspect the employees are fueling their own personal vehicles and pull this stunt on people 'they think' won't mess around quibbling over 21 dollars. But it is something the public needs to know about...buyer beware!Sonya M.
El cliente no dejó un comentario.WILLIAM K.
Truck was dirty and I was slightly late to pick up my truck and was on hold for an hour and a half trying to get the keys. Once I had the code they did not change it and I could have picked up the truck if I just tried opening the doorAustin G.
El cliente no dejó un comentario.Brandon E.
El cliente no dejó un comentario.DANIEL ALOIS D.
I reviewed three trucks before I felt comfortable accepting one that I felt was in good condition. The first truck seemed to have a loose front end and the right rear tires were down to the wear tabs, The second truck trailer plug wires were pulled out of the receptacle and the cab wasn't clean. Both trucks had 78 and 79,000 miles on them and both units were 2016 models. Since I was traveling clear across the United States I wasn't comfortable accepting either unit. The unit That I took was a 2020 model with mechanical windows, mechanical door locks, no cruise control and an exhaust leak, this unit only had 26,000 miles. I'm not impressed.Mark W.
The site was great. However the corporate office was awful. We waited on hold 35 minutes before we hung up because clearly no one was goin got answer. I ended up having to pay $847 because our town didn't have a Uhaul and the closest site was 2.5 hours away. When I tried to call corporate to talk to them. No one ever answered. Next time we'll use BudgetFIANNA RAVEN M.
El cliente no dejó un comentario.JUSTIN PATRICK B.
The relationship from U-Haul to MovingHelp.com to the actual people who help you move is so byzantine, I never knew when I was dealing with whom. It made it very difficult whenever I wanted to check back to my order about a date or an amount or contact someone. I feel like I won the lottery because my move was accomplished with very few hiccups. If something had gone seriously wrong, I feel like the system is set up to make obtaining any accountability nearly impossible. I don't mean that it's intentionally set up that way, but it is the end result, whether by accident or by design. But, even so, I would probably risk it again if I ever had to make a long distance move again (God forbid). This was the only affordable option I found that didn't include me driving a rental truck for days.Ellen L.
El cliente no dejó un comentario.CONSTANCE B.
El cliente no dejó un comentario.CHARLES N.
I rented this truck for 2pm and got to location just before 2 and a sign said office closed until 2:40. They did come back to office about 2:30, but I sat and waited for them. Then I know this is separate issue, but went back to office about 3:15 to close out storage unit and they were closed again until 4pm. If you aren't going to be there when people request to rent, don't rent at that time. Otherwise everything fineMark D.
El cliente no dejó un comentario.STEPHEN C.
El cliente no dejó un comentario.KATHRYN MARY R.
El cliente no dejó un comentario.PAUL R.
El cliente no dejó un comentario.DENNIS J.
El cliente no dejó un comentario.RICHARD T.
El cliente no dejó un comentario.James P.
We got charged for stuff we didn't even use. We got a dirty truck that had stuff spilt in it. Rude customer service and that was after another customer and myself had to wait outside.Brandon D.
Efficient, effective and essential. Storage central staff is knowledgeable and well seasoned. They provide good customer service and have the best selection of rentals in town.Mary C.
We tried to upload existing dings/dents to UHaul W/O success!DANIEL LOUIS R.
El cliente no dejó un comentario.ROBERT D.
I was promised a truck at the local location then I got an email informing me I'd have to drive 20 miles to get the truck and also return to the same location rather than a local dealer. Truck was pretty dirty alsoTERRY O.
Thanks so much! It was easy and convenient!ROBERT B.
Thanks Uhaul! This turned out to be a great option for us based on the size and amount of items we had to pack and move. Renting a moving truck to move the items out of the Ubox and to our home was also a great option as we did not have a vehicle rated to tow the Ubox itself.Robert B.
El cliente no dejó un comentario.JACQUELYN N.
El cliente no dejó un comentario.David D.
Gps has no routing to this location.BRIAN P.
El cliente no dejó un comentario.Jon W.
El cliente no dejó un comentario.ROBERT D.
El cliente no dejó un comentario.Angie A.
El cliente no dejó un comentario.Betty W.
El cliente no dejó un comentario.ABEL M.
El cliente no dejó un comentario.KEVIN PAUL O.
Quick and helpful service.Lawrence L.
El cliente no dejó un comentario.William A.
Very friendly and helpful staffLISA B.
the trailer I rented did not have a jack on the tongue so as a single woman, I had to find help to disconnect it . This should have a jack to make it easy for one person to handle when you need to disconnect it.SANDRA D.
El cliente no dejó un comentario.Steven S.
Google and Apple Maps led me astraySTEPHEN B.
The loading and unloading crew in Redmond Oregon and La Quinta CA were both fantastic, energetic and spectacular in their efforts and attention to getting things "just right". Mario's Moving in La Quinta were second to none. Diffidently give them an overwhelming "10".Steven M.
El cliente no dejó un comentario.Sarah H.
Provide lunch coverage so customers won't have to be waiting around.James R.
El cliente no dejó un comentario.WILLIAM L.
El cliente no dejó un comentario.KEVIN O.
Scheduled pickup time was 5:45 and they close at 5:00. No notification of this fact. That should be communicated when you change locations on your customers. I learned from a previous experience with this location to NOT trust your booking system. My supposed pickup location was Hunt Watch. I avoid the Storage Central location for several reasons. 1: Never know if they are going to be there. 2: Leave for lunch and in this case didn't return until 1:45. Still made me wait outside after returning. 3: You are typically left to yourself to unhook and drop the trailer. 4: Customers seem to be their last priority. I was told to wait until the guy was off the phone and he would move other vehicles and have me back the trailer down the alleyway. I said "he better be fast because I have another appointment and don't have time to wait. I unhooked the trailer and he did come out to lift it off the ball and I left. Wish there was competition for cargo trailers. They would eat your lunch!Donald V.
El cliente no dejó un comentario.DAVID C.
Have live local phone coverage as well as someone in the office to cover lunch breaks.JAMES R.
El cliente no dejó un comentario.Raymond S.
El cliente no dejó un comentario.ROBERT JAMES D.
The U-Haul Truck Share, trying to pick up via my phone was a nightmare. I spent close to half an hour trying to work through the website, was asked to provide several alternative contacts (why would 5 people be necessary?), and eventually was redirected to a page saying it needed to be done in person. The staff experience was great. I will make great effort to avoid using the Truck Share service again.Curtis H.
We really appreciate the crew in Redmond, Oregon. They are helpful and we felt did their best to help us during the stress of Covid and moving. ¡Gracias!JOHN HENRY F.
Awesome people work at this location Thanks ðŸ˜ŠVALLAN H.
El cliente no dejó un comentario.VICTORIA B.
El cliente no dejó un comentario.JEFFREY B.
El cliente no dejó un comentario.MICHEL A.
El cliente no dejó un comentario.Bill G.
Thank you so much. I can always count on your service no matter where I am in the USA. Keep up the great work.LEITONI T.
El cliente no dejó un comentario.JAMES DAVID H.
Of course 2020 was chaos for everyone so I'll give this location a pass for lass year's....complete failures. This year on more than one occasion, I've been astonished at the level of amazing customer service. Customer Service like this, in an Oregon regulated frenzie was astonishing! "Well done to everyone on both rentals! Great job!"JEFFERY E.
They always have the best customer service , Excellent facilities and Great equipment rental Thank you again!KEVIN MICHAEL K.
El cliente no dejó un comentario.KEVIN O.
El cliente no dejó un comentario.LACEY C.
El cliente no dejó un comentario.grant W.
They took their time reporting the drop off, so I got repeated calls from Uhaul about using the dolly beyond the two day rental. The yard worker was very helpful, but the office staff could use some training.ALFRED R.
El cliente no dejó un comentario.Jake S.
The facility is clean and seems COVID compliance. Their equipment is well maintained and all lights , New tires and clean when I hooked up to the trailer. The employee helped with the hook-up and all went smoothly. The return went well also the employee did the check return and helped unhook the trailer. I received my receipt via email, and all is good. Great job, and thank you.Jill N.
Why was I charged a cleaning fee it was empty? RidiculousChris M.
Easy to find, well lit and had parking spaces available for after hours drop off.JEFF M.
Not much to this situation. I just dropped off the keys and walked out. Nothing to it. I liked that. I must admit that I was surprised I got charged an extra day but I reviewed my contract and reservation and it clearly was for two days and brought it back on the third day.PATRICK C.
Excellent employees and excellent facility !! Great experience Thank YouKEVIN MICHAEL K.
Both delivery drivers were helpful and friendly. Good job!Gerald L.
El cliente no dejó un comentario.MONICA D.
I was very impressed with the friendly staff. It is very nice to have excellent customer service. Thank YouJENNIFER P.
Need to let the customer know that the insurance is $24 daily and not $24 for the whole time you have the vehicle and when you bring the truck back that is when the clock stops not just guess and right down 2 days laterAlan L.
Air conditioner didn't work and it was quite hot.THOMAS L.
U-Haul signed me up for spam email. I've received 20 spam emails since giving your company my email. Thanks.ANTHONY A.
We were scheduled to pick up at 2pm. Ari Ed at 1:55 and it was closed. Sign on door said back at 3. Later find out they close for an hour and a half each day for lunch. Guess it does not matter if they have appointments or not. So we waisted a lot of time waiting to pick up.TREVOR WADE L.
El cliente no dejó un comentario.IRIS JUNE B.
El cliente no dejó un comentario.NICHOLAS R.
When I first tried to return the equipment, there was no personnel there during their posted hours of operation, just a sign saying they would be back at 3:00.Dennis T.
El cliente no dejó un comentario.Cheyenne G.
El cliente no dejó un comentario.Jaymie K.
Great staffRONALD L.
El cliente no dejó un comentario.Elton M.
Nothing. Your customer service sucks. Even though I reserved a 15' truck way in advance, U-Haul sticks me with a giant 26' truck for a 500 mile trip while it sucked 6mpg which cost me a fortune. Then I was told I had to drop the truck off at a U-Haul location several miles from where it was unloaded, because it was TOO BIG to drop off at the U-haul just blocks away. This incurred further unnecessary expenses for GAS and my UBER ride home. When I called to ask if they could credit me for the extra gas, or the travel, I was offered extra miles. What a joke. I should have listened when my friends told me U-Haul SUCKS! Why reserve a truck if you don't even provide it?NICOLE G.
El cliente no dejó un comentario.Micaela M.
Staff were very helpful and efficient. Clean facility and clean equipment. Everything was ready on time. Great service! Highly recommend.Benjamin J.
El cliente no dejó un comentario.STEPHEN L.