Customer Reviews for Storage Barns
(U-Haul Neighborhood Dealer)

690 reviews

1640 Montana St   Missoula, MT 59801
(Off of Russell on the corner of Montana & Catlin)

(406) 203-0129

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(406) 203-0129

1640 Montana St
Missoula, MT 59801
(Off of Russell on the corner of Montana & Catlin)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 10 am–2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and honest people. Highly recommend using this location for your next uhaul needs.

Colby Courser 
Rating:
4.0

Customer did not leave a comment.

KEVIN RALPH CLADER 
Rating:
5.0

Very helpfully and pleasant.

kaitlyn barnick 
Rating:
5.0

You charged me $22.17 more than the quote when the reservation was made. I thought it was locked in. I don't like hidden little fine print..that's BS.

linda williams 
Rating:
5.0

It was closed when i arrived

Darren Briseno 
Rating:
4.0

Customer did not leave a comment.

Dave Shelman 
Rating:
5.0

Drive a 15" truck towing my car for 2,700 miles in 4 days. No issues at all.

VALENTIN VIRLANOVICI 
Rating:
1.0

The "self-checkout" process is a total pain. I don't like how how you are forced to download the app, involve another person to be involved as co-renter and then be called by Uhaul ot confirm, the process to set the payment is confusing in the app, etc. We wasted like 20 minutes in our car setting the app and waiting for the process, when renting the truck would have been SO easy by having a human being in a counter assisting. On top of that, the truck came with an 8th of the gas tank and I have to make calls to complain about this. Not a nice experience at all!

Chris Montero 
Rating:
5.0

Customer did not leave a comment.

Austin Erler 
Rating:
5.0

Customer did not leave a comment.

Bram Moore 
Rating:
5.0

Customer did not leave a comment.

MARTIN BLAIR 
Rating:
2.0

No one inspected the truck for damage or gave any instructions what so ever. The windshield was filthy and when it started to rain I could barely see until I managed to find the windshield wipers.

Linda Gomez 
Rating:
5.0

Kami is awesome I needed this really late at night and she came through and made it simple

Troy Zastrow 
Rating:
5.0

A+++

Shawn LaDue 
Rating:
5.0

Customer did not leave a comment.

harry black 
Rating:
5.0

Customer did not leave a comment.

James Stimson 
Rating:
5.0

Customer did not leave a comment.

Austin Hall 
Rating:
5.0

Customer did not leave a comment.

Alissa McFarland 
Rating:
5.0

The manager of the location was super helpful and went above and beyond to make my experience a good one.

ANDREW JOYCE 
Rating:
3.0

The entire online no person check in process was not easy. Nobody answered when I called the number for assistance. Waited forever for someone to call to verify my identity nobody ever called the 3rd party to verify. Finally someone that worked at the location appeared he was very helpful and friendly. But by that point 45 minutes had passed the entire situation was frustrating. I expected about $70 and was charged over $100. I requested a furniture dolly. Not available. Provided a standard dolly & moving blankets I didn’t ask for but was charged for. The standard dolly did not work for what I needed to move yet I was also charged for it & didn’t use it. The final total was not what I expected

Jennifer Ross 
Rating:
5.0

The owner is always more than friendly and willing to help!

Sofronio Propios 
Rating:
5.0

Customer did not leave a comment.

SANDI HAYES 
Rating:
3.0

Customer did not leave a comment.

William Seavy 
Rating:
5.0

Customer did not leave a comment.

Arna Isacsson 
Rating:
3.0

Customer did not leave a comment.

bessie jackson-aspaas 
Rating:
4.0

I liked it but barely found a place to park rig. Lady was super nice and helpful and empathetic.

Shena Lally 
Rating:
5.0

Customer did not leave a comment.

ROBERT ZICCARDI 
Rating:
1.0

Noone was there and no directions on leaving the truck. This location was in a neighborhood I would not want to live in and i felt unsafe leavingthe truck there. Drove over 1.5 hours to drop off at this location when there was one 3min from my new house. Very frustrating

MISTY RIVERA 
Rating:
5.0

Customer did not leave a comment.

susan anderson 
Rating:
5.0

This is a family owned and operated business that gives excellent, personalized, and friendly service. HIGHLY recommend.

Whitney McKnight 
Rating:
4.0

The manager came right out and took possession of the truck in about three minutes flat. Quick and efficient. Were all U-Haul stations this efficient, I might use your services more often, rather than your competitor.

MICHAEL CASTLE 
Rating:
5.0

The ppl at montana street u haul were the most amazing hosts. Very personable. Made the whole u haul experience feel like family.

Darlene Miller 
Rating:
5.0

Wonderful.. Very quick and very friendly.

Michael McDaniel 
Rating:
5.0

Customer did not leave a comment.

Marcus Lindquist 
Rating:
3.0

No personnel was working when we returned the truck, but it was very clear what to do. I’m glad there was a place open for me to park the big 26’ truck.

Frank Michl 
Rating:
5.0

Customer did not leave a comment.

TERRY JENKS 
Rating:
1.0

We dropped off the truck after hours. This office was closed. Return was very complicated. Fortunately, I called UHaul and Ruby gave excellent help over the phone. If an office is closed, the renter should have the option to return the truck to a different nearby location in the same city. Additionally, the truck screeched when driving above 60 MPH and the air-conditioner worked poorly. We were disappointed in our UHaul experience.

JOE LEE 
Rating:
4.0

Customer did not leave a comment.

Nathan Stone 
Rating:
5.0

I rent Uhaul trucks several times a month, and the 2nd identification is redundant and unnecessary.

Sofronio Propios 
Rating:
5.0

Thanks for the great customer care!

Mehrdad mostafavi 
Rating:
4.0

Customer did not leave a comment.

Ryan Nicodemus 
Rating:
2.0

Not a fan of self drop location. I was charged an additional fee even though the equipment was returned on time. There was no one there to explain the fee and I didn’t have time to wait on the phone for customer service.

Mark Ciarrocchi 
Rating:
5.0

Customer did not leave a comment.

Richard Weidner 
Rating:
5.0

The key drop off system was more difficult than I expected. It took some time to get 'scanned in' as it wasn't accepting my location. I think it would be important to tell you ahead of time that one will need your phone since I had someone else driving the truck and almost didn't bring my phone. If I hadn't gone with him he wouldn't have been able to check it back in. Otherwise I have nothing but compliments about the Storage Barns and the lady who checked us in.

Patsy Larson 
Rating:
5.0

No improvements. Kami was so helpful & patient. She helped me immensely.

Morgan West 
Rating:
5.0

Customer did not leave a comment.

JORGE HERNANDEZ 
Rating:
3.0

Customer did not leave a comment.

Ronald furrer 
Rating:
5.0

Easiest return ever! Gentleman saw me pull up and removed the equipment, checked me in and sent me on my way! I easily added an extra day to my rental on the app with a very prompt response. Great experience and very reasonable price!

jim leiter 
Rating:
5.0

Very nice people and appreciate the courtesy.

Donald Spies 
Rating:
5.0

Customer did not leave a comment.

David Allen 
Rating:
5.0

Customer did not leave a comment.

Darin Austin 
Rating:
5.0

Customer did not leave a comment.

David Allen 
Rating:
4.0

Great customer service. Super helpful and nice. If you need to rent a trailer or truck this is where to go for sure

Kenneth Pratt 
Rating:
5.0

Welcoming great experience

Ashley Hisghman 
Rating:
5.0

Local manager at the pickup location, Cami, was very diligent, and made sure my truck rental went smoothly, despite some computer snafus with U-Haul Scheduling. She was so friendly and helpful and I appreciate her so much.

Carol Carter 
Rating:
5.0

The customer service was amazing! The owner went above and beyond to ensure we were satisfied and well informed! I would highly recommend this location!

Greg Howieson 
Rating:
5.0

nice people where I picked up

william koch 
Rating:
5.0

Customer did not leave a comment.

Darin Austin 
Rating:
2.0

Customer did not leave a comment.

KILE LAWSON 
Rating:
2.0

Go 2 a different location cuz these guys report there uhaul stolen when u need it more than days requested.

Ashley Barrera 
Rating:
5.0

Quick and easy

Adam Seelye 
Rating:
5.0

Customer did not leave a comment.

Dale Moravec 
Rating:
5.0

Very pleasant!

Douglas Faber 
Rating:
5.0

Customer did not leave a comment.

Jake Stolle 
Rating:
5.0

Customer did not leave a comment.

Jacob Conklin 
Rating:
5.0

Customer did not leave a comment.

darrell gardner 
Rating:
5.0

Customer did not leave a comment.

Jamie Reynolds 
Rating:
5.0

Oh my goodness! Such a friendly experience! So easy and quick. I would totally recommend the Storage Barns!

Stephen Renteria 
Rating:
4.0

Customer did not leave a comment.

Brett Hamilton 
Rating:
3.0

Be clear about prices and rental periods. I was unaware that I was renting for two periods and would be charged.

Jaclyn Rushing 
Rating:
1.0

Couldn’t find the return. No Documentation. No discount t for delays. Texted us over and over where returns were when they were on the lot.

Lisa Bushon 
Rating:
5.0

Nothing, they were amazing. So helpful and extremely knowledgeable

Randy Nefzger 
Rating:
5.0

Another top-notch U-Haul location, complete with friendly and professional staff.

PHILIP DAVIS 
Rating:
5.0

No issues

Chris Fry 
Rating:
4.0

The 24/7 no contact pickup did not work properly, it kept telling me I didn't have a reservation even though I did, so I had to get help from an employee.

Oliver Swanson 
Rating:
3.0

The truck kept getting stuck in the snow. Not uhauls fault, but still frustrating. The better went dead on me after using the hazard lights for only 30 min. When I called "roadside assistance" they told me it would be 264 dollars for them to come out and jump the truck. I got the insurance, but apparently I got the wrong one. The one I needed I was not even offered. This was a all around frustrating experience for me. I have used uhaul many times in the past it is a great company, but your rates for help are ridiculous. Fix your trucks or lower your rates for help!

Diana Zimmer 
Rating:
4.0

Customer did not leave a comment.

Lila Waring 
Rating:
5.0

Customer relations are friendly and professional without the corporate feel. They are real hardworking Montanans that treat you with respect. I would recommend them to anyone in need of their services.

Brian Oistad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Auer 
Rating:
4.0

Customer did not leave a comment.

Monty Whitney 
Rating:
5.0

Promote in person pick up over signing in on the app. I did in person pick up this time with the agent/owner who works this location. She was great. Previous time I did the online pick up from the app and they were problems not with the franchise, but with the app running smoothly to do in efficient check-in.

Kathleen Oviatt 
Rating:
5.0

Good experience

Donna Mulholland 
Rating:
5.0

Customer did not leave a comment.

kate walker 
Rating:
3.0

The truck was returned on time but we were charged for miles that should have been included. Plus when we got stuck we were left to handle this on our own causing us to add miles that should have been needed.

Vickie Keezer 
Rating:
1.0

Gas was below half full, melted chocolate in cup holder, dog toys left inside cabin from previous user and it did not come with a dolly or moving blankets that we originally asked for. Basically the base base line of service was not met.

Kurt Krueger 
Rating:
5.0

We will return to this sight only. And would recommend it to anyone. We were very impressed with the service that we received. Thank you Kammi

ruth bishop 
Rating:
5.0

Prompt service, and very accommodating and friendly. Answered all questions and was very professional.

Heidi Hill-Picchietti 
Rating:
5.0

Perfect trailer for what I needed it for. Heavy duty and towed great.

Jesse Daulton 
Rating:
5.0

Customer did not leave a comment.

billy mckean 
Rating:
4.0

Customer did not leave a comment.

Salem Sharfeddin 
Rating:
5.0

Customer did not leave a comment.

David Disbrow 
Rating:
4.0

Left my RX sunglasses in the truck - very helpful in getting them back. Thanks!

Kent Mortensen 
Rating:
3.0

Customer did not leave a comment.

Michael Huber 
Rating:
5.0

Customer did not leave a comment.

Tyerell Silva 
Rating:
3.0

Customer did not leave a comment.

Scott Sylling 
Rating:
5.0

Customer did not leave a comment.

Scott Sylling 
Rating:
5.0

Absolutely nothing. Perfect!

Jeff Martin 
Rating:
5.0

Customer did not leave a comment.

Heidi Stockbauer 
Rating:
5.0

Customer did not leave a comment.

Steven Healey 
Rating:
5.0

Tammy is excellent

Brian Sippy 
Rating:
4.0

Not much space but the let me drop off quickly and was vary efficient.

Timothy Fisher 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • Moving Supplies

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