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John R
Customer Reviews for Hear The Beard Productions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is very convenient to where I live and offered the exact equipment I needed to rent. The person who attended us was very nice and we would rent from this location again if needed.
Hector BFantastic experience. Easy from start to finish.
Lee RNo one was there at drop off & I left with a full tank of gas & still got charged $10 for 2 gallons??
Luke GVery easy pick-up and drop off. I will use this location again when I am in need of a truck.
Joeleen CImprove app for faster and easy processing. I had to call customer service for both pick up and return, which should not be the case . Using the app is convenient but if one gets stuck then it wastes time.
Delly MSmoothest rental experience I have ever had. Everything was ready when I arrived, no issues or waiting for anything. I highly recommend renting from Hear the Beard!
Robert BGreat experience! Simple and timely.
Lisa CDropped off after hours
Briana GI did not rate excellent because at first I did not know the store was closed and I could check-in onliine, get the keys on my own. Another reason is that I did not receive my final invoice by email as expected
Madrine DQuick, easy, and cheap.
Matthew HExcellent service
Jose RNothing to improve the whole process was good & easy. Note: Fuel tank was little less to full tank & this was informed to us by Hear the Beard Production but I full tanked the vehicle. Will I be compensated for the same
Vishal RAbsolutely nothing. Super professional and very easy to deal with!! A++++ professionalism
Richard PNothing can be done to better my experience. I will definitely be using the ‘Hear the Beard’ location at 608 S Main St. Manville, NJ again.
Hector PManger should know how to talk to customers. He is charging unnecessary fee and when asked responding very rudely
Teja vNot sure it was the pick up location, more just the truck itself and Uhaul. I picked up with half tank of gas. The gear shift kept getting stuck. TheUhaul rep I spoke to that confirmed my truck did not mention anything about it being self service. He said the location opened at 8 so I changed my pick up time from 9 to 8:30. Not once did he mention I had to check in using my phone to get a code for the lock. Uhaul itself was very unprofessional. My pick up location was changed after my booking was confirmed for a different location. I lost out on the mattress pad I bought as I was not going to use extra miles in the truck to go to the other location I originally booked for. Lost out on that money too. I will not be recommending Uhaul.
Shannon DThey should stock some supplies like mattress bags
David AI forgot a couch leg bracket inside the van and was calling him to pick l it up. Only for him to hit me with a $40 “cleaning charge” When I called he said I left a grain a rice inside the van.. very petty.. and hell no. That don’t cost $40. In actually filing a claim with uhal. Poor customer service
FRIDAY OI am annoyed that I can only review the location. All of the people I interacted with were pleasant and fine. Still, my reservation was at one location and then it was moved to another. This wasted valuable time. Check in was not smooth as the charges were vague. I would recommend Penske over Uhaul. This has nothing to do with the people at the 2 locations, it was the lack of correct information from Uhaul.
Garth J