Customer Reviews for StorQuest LLC
(U-Haul Neighborhood Dealer)

180 reviews

125 Higginbotham Rd   Manitou Springs, CO 80829
(Across from the Cave of The Winds)

(719) 387-4108

Office Hours

  • Mon: Closed
  • Tue-Sat: 9:30 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(719) 387-4108

125 Higginbotham Rd
Manitou Springs, CO 80829
(Across from the Cave of The Winds)

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 9:30 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jerry Everhart 
Rating:
5.0

Customer did not leave a comment.

Fernando Verduzto 
Rating:
3.0

I was overcharged on mileage as the distance from place to place was 20 miles and I was charged 40 - rip off .

Lisa Whalen 
Rating:
3.0

Customer did not leave a comment.

David Gonzalez 
Rating:
5.0

The location was perfect….however the whole online experience with U-Haul.come to get the reservation retrieval and access for the lock box was horrific. U-Haul cost me an extra hour in movers because of your you incompetent system!! Shame on U-Haul!!! I only rented U-Haul because the location was a mile from my house….After my Thursday move, I will NEVER USE OR RECOMMEND U-HAUL….Penske truck rental - the only way to go!

Alisa Young 
Rating:
3.0

Mobile check-in is a joke!!! I took photos of damage, filthy windows, pet hair filled cab when uploading on the mobile app. I received an error message exceeded photo limit. It took for ever to navigate the various screens and requirements just to get the code to the lock box for the truck keys. If I ever have to use mobile checking again I'll cancel the reservation. Andrew at the pickup was very helpful prior to my pickup date. When I called for assistance the people I talked to were nice, however were unable to assist me with getting the code for the lock box. Mobil check-in and self help DOES NOT WORK!!!! The filthy condition of the truck makes one question the maintenance on the truck. The windshield whippers need to be replaced ASAP. Had to drive in 3 hours of rain with wipers that were barely functional. I have used U-Haul in he past and would have never expected this poor of an experience with mobile check-in and the horrible cleanness condition of the truck.

William Millar 
Rating:
1.0

My truck pick up location got moved 3 times and I was not called in regards to this. I received emails with new addresses for pick up but no explanation as to why. When pick up day came I wasn't given a code to get the key and waited over an hour to get the keys to the truck. The pick up place and Uhaul were no help with getting the keys. I am disappointed with the entire experience.

Jessica Watson 
Rating:
3.0

Nobody was there when I arrived at 2:45pm...

Marissa Robson 
Rating:
4.0

First day tried to rent a truck at another location with no success. Had ten people times $15 an hour sainting to help. Spent over an hour with the man on the phone before I gave up. Today at this location things went much smoother. You check in for returning the truck sucked in the dark. I spent more money yesterday paying people to to help and not being able to get your computer system to work for the poor old guy than I spent renting a truck today. Really frustrating. I returned the truck fuller than it was when I got it! Maybe you can refund $6 a gallon in credits to me.

Lise Hunt 
Rating:
5.0

Customer did not leave a comment.

Jenna Gallas 
Rating:
5.0

Customer did not leave a comment.

Sharon Mccarthy 
Rating:
2.0

The dolly we requested in our order was not in our truck. They did not have a dolly and did not know where to get one. They told us to call uhaul, and “find one”

Jennifer Sosh 
Rating:
1.0

No one was there.

DONALD BADGETT 
Rating:
5.0

We dropped off a UHaul from Albuquerque here. We really appreciated the help from Joseph, answering our questions and finishing the return process smoothly!

Grace Wyka 
Rating:
4.0

Customer did not leave a comment.

Richard Mcclintock 
Rating:
5.0

Customer did not leave a comment.

JONYE JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Stephen Carr 
Rating:
4.0

Customer did not leave a comment.

Matthew Jenkins 
Rating:
5.0

Quick, easy and inexpensive Thanks

Carl Maxey 
Rating:
3.0

The location was closed so I used the virtual feature to return the equipment

Fred Schillreff 
Rating:
1.0

I had to travel over 40 min to pick up the track and when I got to the location, it had no gas. I also didn’t receive the packing supplies I paid for and I wasn’t reimbursed for it. I will not recommend U-Haul to my friends and family.

Mariah Colangelo 
Rating:
1.0

Jess, the front desk receptionist was extremely rude and demonstrated poor customer service skills. I was automatically charged two days-1/27 10:15AM to 1/28 2:15PM- when I went to pick up the Uhaul after I asked for only one day. The original receipt for the Uhaul did not explain why I was being charged such a high amount except for that it must be returned at 2:15PM the next day- a 28 hour period. We ended up needing the Uhaul for a one more load around 12pm on 1/28 and I called Jess to ask if we were able to keep the Uhaul for a few more hours to finish the job. She initially sounded irritated and claimed she could extend my time until 10AM but it was already reserved for another guest on 1/29. I thought she was implying I would have to pay for another day. Once I dropped off the Uhaul and recieved my final bill I noticed that I was billed for 2 sessions or two full days. I went onto the website I learned that the Uhaul is rented in increments of 24 hour periods after I returned the Uhaul. I called back to ask about my billing statement for the second time and she was extremely rude! She started over talking when I was speaking/ asking questions and got really defensive. I told her it was obviously a misunderstanding but suggested that next time-or for future guests- it could have been explained better. It was fuatrating I was charged two days, didnt even know/realize I could have kept it for longer. She said I went over the 24 hour return period which is why I was charged that amount. She didnt tell me those conditions initially and charged me two days when I picked up the Uhaul right off the bat. So technically, I could have kept the Uhaul for that extra load I needed to do since I was already being charged. When I was trying to be civil about it and just asking normal questions she ended up getting more agressive and talking even louder over me; to the point where my husband could hear her on the phone when he was across the room. Overall the situation was very frustrating and could have been avoided when I called the first time when I asked if I could have kept the Uhaul for a few more hours. Especially when I was already charged for 2 days and only had it for 28 hours. Very dissappointed in the customer service and how she treated me. I've rented a storage at that location before as well as rented a Uhaul and was never treated so poorly in the past. She was extremely rude, unprofessional, and initally was upset because I asked her questions about a job she should know how to do.

Megan Jackson 
Rating:
5.0

Customer Service at this location was OUTSTANDING! Thank you both to Jasper and to Jessica for your patience, for answering all my questions and for guiding me through the process to find the right size and kind of equipment for my moving needs.

Debora Spurlock 
Rating:
5.0

Customer did not leave a comment.

Chris Stephens 
Rating:
5.0

very great customer service. helpful as well, (jasper)

tami underwood 
Rating:
5.0

The staff at Storequest was amazing!! Highly recommend.

Jean Martin 
Rating:
5.0

No improvement needed. Linda at StorQuest was absolutely awesome! Her customer service, knowledge and professionalism was :top of the charts”.

WALTER HAWKINS 
Rating:
4.0

Customer did not leave a comment.

Chris Peterson 
Rating:
5.0

Customer did not leave a comment.

Vicki Mure 
Rating:
5.0

Very helpful

L ANDREW PRYOR 
Rating:
5.0

Customer did not leave a comment.

Nathan Reitz 
Rating:
5.0

Michelle was great she made the process quick and easy.

Susan Allen 
Rating:
5.0

Your team of renter at the storage place where extremely helpful and understanding. We had the some bad weather and I needed the truck for a couple extra days, they were very helpful in working with me. I only had one other person helping me move my three bedroom house and I had no worries putting my furniture in the clean truck. Very nice. Thank you.

Ed Otis 
Rating:
5.0

Customer service was great very friendly staff very helpful

Susan Allen 
Rating:
5.0

Michelle checked our truck in she did a great job very friendly

Kristofer Hernandez 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE DESROCHE 
Rating:
5.0

Jasper was excellent - friendly, prompt and professional. We were on our way minutes after arriving.

Roxanne Eflin 
Rating:
5.0

The StorQuest Storage and UHaul location provides the most stellar customer service ever! My UHaul equipment was ready when I got to the location and Mara made the whole experience, cheerful, fast and easy from beginning to turn-in! It is so refreshing to have a UHaul Specialist just so happy to see you when you walk in the door! No improvements necessary here, unless you can squeeze in a soda machine or two? Just Kidding! Other than that, StorQuest is the best!

Nancy Fragassi 
Rating:
5.0

It was the best experience ever.

Nancy Fragassi 
Rating:
5.0

Same answer as the first site. I've dealt with both sites several times and they are obstanding.

mark colvard 
Rating:
5.0

Customer did not leave a comment.

Kristin Buxton 
Rating:
5.0

Customer did not leave a comment.

Ric Radeke 
Rating:
5.0

Great customer customer service

Luke Cissell 
Rating:
5.0

Caitlin was fabulous! Great customer service!!!

Richard Wojdula 
Rating:
5.0

Caitlin was amazing. She is definitely the type of employee every company is looking for long term. I suggest a raise! Thanks Caitlin for all your help!! Much appreciated

SHANE NANCE 
Rating:
5.0

Customer did not leave a comment.

JOHN SIKICH 
Rating:
5.0

Catlin is always very professional and charming to work with. Thank you!

PETER EDMUNDSON 
Rating:
5.0

Customer did not leave a comment.

Brandon Reid 
Rating:
5.0

Customer did not leave a comment.

Lauren Adamo 
Rating:
5.0

It would be better next time if the clerk at the desk could give a guided hike up the beautiful mountains behind the uhaul dealer with with a free continental breakfast. Along with a set of new snow tires for the trip home.

ryan berry 
Rating:
5.0

Customer did not leave a comment.

chris swank 
Rating:
5.0

previous customer late returning truck....staff was great!!

Kevin Cordtz 
Rating:
5.0

Customer did not leave a comment.

Traci Murdock 
Rating:
5.0

The location was great. My experience with the Uhaul company itself was beyond horrible. I had many many many problems with the call center and with extreme effort got it resolved. I will NEVER use uhaul again.

Kyle Caswell 
Rating:
4.0

Customer did not leave a comment.

Brian Giebel 
Rating:
4.0

Were able to rent us a truck on extremely short notice. The main difficulty seemed to be Uhaul's software, which turned out to be glitchy: certain features didn't work in popular browsers like Chrome, only in IE. The agent did some good problem solving to get around this.

David Beers 
Rating:
4.0

The truck needs an alignment. All tires nearly new, but front left is seriously worn on the outside edge.

Jason Moore 
Rating:
2.0

The location is extremely hard to get to with a large truck. Most routes are even a bit dangerous. Therefore, I cannot recommended others use this location with a large truck

Carl Backstrom 
Rating:
5.0

Customer did not leave a comment.

kent adams 
Rating:
5.0

Customer did not leave a comment.

Caitlin Morissette 
Rating:
3.0

Customer did not leave a comment.

Nancy Duffy 
Rating:
1.0

Charge the correct amount.

Ryan Koch 
Rating:
5.0

The lady that helped us was great vary helpful

jennifer spruell 
Rating:
5.0

none

Steve Bavone 
Rating:
5.0

Customer did not leave a comment.

Jeff Richards 
Rating:
3.0

The drop off location was not open when I returned my rental and there was no markings as to where to leave the vehicle.

Janelle Saar 
Rating:
5.0

Customer did not leave a comment.

Caitlin Morissette 
Rating:
5.0

Customer did not leave a comment.

Peg Rizo 
Rating:
5.0

Staff was helpful and amazing to work with

tom hodapp 
Rating:
4.0

Customer did not leave a comment.

patricia malcolm 
Rating:
4.0

Customer did not leave a comment.

robert Woodworth 
Rating:
5.0

Customer did not leave a comment.

Leesa Wilson 
Rating:
5.0

The operator was a great help and really fast. I was literally in and out in minuets.

Allen Davis 
Rating:
3.0

Customer did not leave a comment.

mark kudlis 
Rating:
4.0

Customer did not leave a comment.

Maria Pina 
Rating:
5.0

Great service. Professionalism, courteous and respectful and attentive to customers needs and keep it going.

PEDRO CARRASCO 
Rating:
4.0

The staff was very friendly and helpful. One of the better experiences I've had with U-Haul.

Richard Kuper 
Rating:
5.0

Nothing. Perfect

Jerome Emery 
Rating:
5.0

Caitlin Morissette and Jess were absolutely wonderful. You couldn't ask for anyone any better than these two ladies! They are both 100% Customer Service and fantastic.

mark colvard 
Rating:
5.0

Was great

Marci Boone Krieger 
Rating:
5.0

Customer did not leave a comment.

Betty Clark-Wine 
Rating:
5.0

Customer did not leave a comment.

Anderson Wiese 
Rating:
5.0

The Manager here is beyond amazing. Always putting customer first! I wish we could have more customer service excellence like Caitlin everywhere else in Colorado. Thank you! W.M.Rafter

Michael Rafter 
Rating:
5.0

Customer did not leave a comment.

mark colvard 
Rating:
4.0

Customer did not leave a comment.

Larry Nickell 
Rating:
4.0

Customer did not leave a comment.

Megan Scoliere 
Rating:
5.0

Great service and easy transaction! Added bonus, the girl helping me happened to be super cute :)

Tyler Schultz 
Rating:
3.0

Customer did not leave a comment.

Juanita Canzoneri(DC1924N) 
Rating:
1.0

Clean the truck before renting it! The cab was filthy and stank - the truck was dirty

robert smith 
Rating:
5.0

Very thoughtful, very fun.

KURT KEELER 
Rating:
5.0

Your staff was very professional and courteous. very help full.

Linda Junco 
Rating:
5.0

Linda was very helpful. She had the truck ready to go when I arrived. Great service.

Steven Ellsworth 
Rating:
5.0

Linda was competent and friendly.

Douglas Adler 
Rating:
5.0

Greatest staff ever! Thank you so much!!!

Tracy Morgan 
Rating:
5.0

Megan is the best !! Needed some rope to tie down contents in truck. She searched storage and came up with some rope left from a previous renter. Saved me !!

STEVE ELLSWORTH 
Rating:
5.0

Customer did not leave a comment.

Kimberly Reichert 
Rating:
5.0

Customer did not leave a comment.

Karlene Kilmer 
Rating:
5.0

Customer did not leave a comment.

Thomas Bowen 
Rating:
5.0

Customer did not leave a comment.

ROGER KADING 
Rating:
5.0

Nothing :-)

Anthony Kaiser 
No reviews have been submitted for this location.

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