Customer Reviews for Stor U Self of Wakefield
(Distribuidor de U-Haul del vecindario)

157 comentarios

400 Audubon Rd   Wakefield, MA 01880

(339) 219-6441

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4:30 p. m.
  • Dom.: 9:30 a. m. - 1:30 p. m.
Horario especial
  • 12/24/2021 - 12/25/2021: cerrado
  • 12/31/2021 - 1/1/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(339) 219-6441

400 Audubon Rd
Wakefield, MA 01880

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4:30 p. m.
  • Dom.: 9:30 a. m. - 1:30 p. m.
Horario especial
  • 12/24/2021 - 12/25/2021: cerrado
  • 12/31/2021 - 1/1/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing. It was smooth as possible

Eileen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA S. 
Clasificación:
5.0

Eli was great ,very friendly and knowledgeable. Outstanding service!!!!

JOHN RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMILLE M. 
Clasificación:
1.0

I was assured by customer service via telephone that the Wakefield u haul location was the closest to my first destination in Boxford and it was not. I had to drive 25 minutes away just to get to the location in Boxford. This ate into my mileage and I was charged the extra mileage fee. Additionally, I was initially told the pick up representative would give me the drop off location depending on the location I wanted to drop off and was instead told to find a pick up place myself after I was done. Not knowing where I was going to drop off and calling several places to drop off added an additional layer of stress during the move

ULISES G. 
Clasificación:
5.0

Nothing I can think of. The process was easy. The golks were friendly. All good.

RICHARD P. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

The staff was tremendously helpful and made the stressful task of moving relatively painless. Dennis was so helpful from the first inquiry, renting the truck and helping with storage.

LAURA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVONNE H. 
Clasificación:
5.0

The cab smelt of cigarette smoke and needed to be cleaned. The size of the truck was shorter than what is listed on the website (12ft 5inches on website, 11ft, 11inches actual) this was a problem because we needed it to be at least 12ft.

Emily R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH W. 
Clasificación:
5.0

One of the best rental experiences I have ever had. Eli was extremely pleasant and waiting for me when i arrived

ROBERT G. 
Clasificación:
5.0

The process was so easy from pickup to returning the van. Your staff was very helpful & Was able to make the process go smoothly for us. We will definitely come back to this location! Gracias

Donna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN A. 
Clasificación:
5.0

Gentleman at the service counter was awesome .... so helpful and friendly!

MARTHA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAAC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL W. 
Clasificación:
5.0

So easy & quick!! Thx

stacey C. 
Clasificación:
5.0

Worked with 3 different staff members at this location and each was professional,cheerful and helpful.

SVEN B. 
Clasificación:
3.0

The website did not work when I tried to return the truck and I was unable to mark vehicle returned on time. at the time I rented the truck I was given a code to return the truck if gate was closed, but was not made aware of website link that would be texted to me. Then was unable to get in touch with customer service for assistance.

KELLY H. 
Clasificación:
5.0

Location, friendly and knowledgeable staff, great to deal with. This is not my first rental and won't be the last.

EDILSON C. 
Clasificación:
5.0

Have the owner/manager ASK if customer would like to buy the added insurance instead of just adding it.

RICHARD B. 
Clasificación:
5.0

The people in Wakefield are outstanding

KAREN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARLAN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

frances H. 
Clasificación:
5.0

Came to rent a van and was so impressed with the location I will be getting a storage unit soon.

THERESA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
1.0

Truck was dirty and had a foul smell like body odor also I was over charged I was told it was $20.90 for truck and $1.59 a mile but when I returned truck I was charged an additional $24.00 for some reason it was for some coverage that I didn't ask for I went 47 miles which is $74.73 plus $20.90 = $95.63 plus tax I was charged $124.00 plus change not happy at all

LESLI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo D. 
Clasificación:
3.0

Although other locations are closer to my home , the help and personality of the owner/operator more than made up for any increased travel time . I will certainly advise friends who live closer to use this location .

EILEEN T. 
Clasificación:
5.0

Great experience! Brand new van, excellent staff (both at time of rental and return). I would definitely rent from them again if needed

diane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD B. 
Clasificación:
3.0

The a/c in the truck didn't work there was a steering issue and they're triple charging me for mileage. Very unsatisfied. I had the truck 3 hours and they said I drove 75 miles on 1/8 of a tank of gas.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTANTHONY S. 
Clasificación:
5.0

Awesome people. Went so smoothly! no waiting

martha D. 
Clasificación:
5.0

The gentleman we dealt with, Dennis Barden, was wonderful. He was very accommodating and a pleasure to deal with. I will definitely be renting through this branch of Uhaul again

Jarrett F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leticia L. 
Clasificación:
3.0

It is wrong to advertise a truck for $19.99 and end up charging a customer nearly $90. Your prices per mile are extreme, especially if the customer needs to fill the tank up after use. I would not recomend your services to a friend, instead I would adamantly steer them away from your business.

SILVIA R. 
Clasificación:
5.0

Awesome people, great equipment, quick, competent service. Who could ask for more?? Highly recommend this location!!

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander T. 
Clasificación:
3.0

The pick up through app did not work. We had to go in to the desk and get set up there. Took 30 minutes total. Then they charged us the collision damage waiver without even asking or mentioning it when we didn't want it and had already declined it through the web multiple times.

LUKE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan L. 
Clasificación:
5.0

I had no idea there was a back up camera in the mirror. I found it too late to use it. No problems though. Also, I did not know that I was going to be asked to photo the inside of the truck or the odometer once finished, so I locked it and dropped the key in the outside box and went home. Then, at home, I read the rental agreement and had to go back to take pictures through the windows and not able to photo the odometer, just remembered the mileage. Overall, a good experience, though.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARI P. 
Clasificación:
4.0

The mileage cost was not apparent as I was scheduling the rental. Thought the cost was 19.95 per hour and I booked for 3 hours (although returned in 2 hours). Thought there was unlimited miles. At that point I had no choice and had to rent however I would have appreciated more transparency in actual cost.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

Perfect

ANDRII V. 
Clasificación:
5.0

Absolutely nothing, it was a very professional experience and I'd rent again.

JAMES M. 
Clasificación:
5.0

The gentleman at the count was friendly and efficient.

Justin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

I'd recommend Dennis for all trucking need!

Cheryl G. 
Clasificación:
5.0

Dennis is extremely professional. I'll always use Dennis with my trucking/storage needs!

Cheryl G. 
Clasificación:
5.0

A good experience.

Jason P. 
Clasificación:
5.0

Everything went fine. But, when I noticed that I was charged inadvertently for the CDW, I called for help and and received wonderful service from Kim F. in the call center, who refunded the CDW. Thanks again - will recommend to anyone I know. Very smooth.

Thomas P. 
Clasificación:
5.0

The clerk was friendly, knowledgeable and eager to help.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rondon C. 
Clasificación:
2.0

The truck was very dirty. Terrible...

Jorge C. 
Clasificación:
1.0

Gate was closed when we arrived to pick up truck, so we had to reschedule our move.

Justin P. 
Clasificación:
5.0

Great customer service. Will highly recommend this location and become a regular customer.

Christopher B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOAQUIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred P. 
Clasificación:
5.0

I was very impressed with the customer service by Sharon. She even ran out to the truck after I left to make sure I didn't leave my credit card behind.

JEREMY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew R. 
Clasificación:
5.0

Super helpful front desk experience, very easy to pickup and drop off, fantastic help. ¡Gracias!

Sarah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren D. 
Clasificación:
1.0

The lady at the counter was nice and helpful, but that's about it. waiting in a line of 15 people when online it says your truck is ready but you can't find it, not great. Definitely will not ever use this location again.

Christine M. 
Clasificación:
5.0

Great location with quick access to rental.

Chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F. 
Clasificación:
5.0

I had a fantastic experience at u uhual of wakefield..Dennis was was fair and very knowledgable and I would highly recommend people to go to this location to rent a truck.

Bryan B. 
Clasificación:
4.0

Fast & easy, no problems.

David D. 
Clasificación:
1.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Two weekends in a row I needed to return a truck after hours. Staff provided the gate code well in advance so I did not have to chase the information after a long, tiring day. Much appreciated!

Kathryn F. 
Clasificación:
5.0

Very nice people. One of the best uhaul experiences I've had.

Patrick D. 
Clasificación:
5.0

I appreciated the phone call well in advance for how to drop off the truck after hours!

Kathryn F. 
Clasificación:
2.0

Pick up a d drop off process is a mess, in particular, getting through that gate. Storage unit and U-Haul should have better and more effective communication and cooperation. I shouldn't be forced to keep and pay for a truck because it's a holiday and the storage is closed smd my U-Haul is packed with my belongings.

Keith N. 
Clasificación:
5.0

Couldn't ask for a better rental experience!! Super easy and friendly!!

Dennis B. 
Clasificación:
5.0

Excellent service, thank you

kirk F. 
Clasificación:
5.0

Dennis was great. Real customer service which is rare these days. Everything always goes smoothly when Dennis is at the helm.

kathy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

Nothing. It was seamless. Cannot say enough good things about the service.

Sharon P. 
Clasificación:
4.0

The truck size recommended to me was entirely too small and I was forced to make two trips which more than doubled the quoted amount. I recommend just getting the largest truck available and disregarding uhaul's recommended sizes.

Charles W. 
Clasificación:
1.0

Located quite far from anything. We were picking up late at night (forced to) and the person online was very annoying, asking me to upload multiple pictures while mosquitoes were eating me in the dark. That was the worst U-Haul experience I've ever had.

Nikita I. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry K. 
Clasificación:
5.0

The customer service part was excellent. However, the total charge ended up being WAY more than I thought! The truck rental was $29.99 and all I did was drive from Wakefield to Chelmsford and back. It's like 35-40 miles total. And I filled the tank which was only 3/4 full when I got it.

Joseph P. 
Clasificación:
3.0

I am beyond disgusted by the ethics of this company. I rented a truck - as I pull into my destination an engine . light stating "Zero Percent Oil Capacity" . I called Uhaul - it took 30 minutes to through to the service center. They said service would be one site in an hour....So I held my moving team. After 90 minutes I let them go. 4 hours after my initial call service arrived He checked the oil - said it was fine. Technician said this happens all the time - poor maintenance. But he gets $75 per hour and $ 3 per mile -so he had no problem. I then talked to the women from service...again - explained - again that i had a team of movers - I sent them home....had to pay them ( college kids so 4 -I promised $100 each. SHe said I had to talk to the local agent about that she would prolong my rental a day.- since the entire day was taken up unable to load the truck ( in case it needed to be switched out) this seemed obvious. Had the movers back the next day....they rearranged their schedule, I took another day off from work. We load things up - had to make different arrangements to drop tings different places - because now some places for drops were closed or people were at work ( add miles to the bill here). I pay the kids again ( had to - it was their time..) Drive back and return the truck the next morning. Now the vendor tells me I have to take up the expense with corporate because they are not a Uhaul....WHAT!! The manager gets on the phone from another store - confirms everything I am saying, right down to that corporate told me to deal with him - its all in the notes! He says there is nothing he can do I have to talk to corporate.I was too tired to argue. This is unreal, unethical, and ridiculous. What does your company plan to do about this - according to the tow driver he got $600 for the trip - and it happens all the time - me I got screwed. Things happen - trucks break down, but handle it....don't lye about service times or send people on wild goose chases trying to get so modicum of satisfaction. If I don's hear back I will go to the BBB and tell my story to everyone who will listen just for some sort of justice, when all your company had to do was offer me a fair process of resolution. $19.95 off the bill - for time you caused me to need was insulting.

Margaret M. 
Clasificación:
5.0

Well run. Great service! Wondetful staff! Highly recommend this location.

Raymond S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gaozhe L. 
Clasificación:
5.0

Great customer service. We were attended in a very professional manner and guided in such a fashion that we were rest assured that we had the full support of the representatives we worked with. I would absolutely recommend this location to any friends or family!

Liliana E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria B. 
Clasificación:
5.0

The representative at the desk,Dennis.made truck handoff seamless.very quick,very professional.would not hesitate get u-haul there.

paul D. 
Clasificación:
5.0

Great service and equipment.

George S. 
Clasificación:
4.0

the place is really good, the person there helping really nice. online you need to be able to calculate the total amount to pay better please

lissette B. 
No se han enviado comentarios para esta ubicación.

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