The folks there were super sweet and excellent sources of information about whatever I needed. They worked through a last-minute switch in pick-up location with grace!Logan G.
Customer Reviews for Stor Room Mini Storage Holgate
(U-Haul Neighborhood Dealer)
Portland, OR 97202
(Customer Parking on 18th St ONLY)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10:30 a. m. - 5:30 p. m.
- Sab.: 10:30 a. m. - 3:30 p. m.
- Dom.: 10:30 a. m. - 1:30 p. m.
- 10/7/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Lauren Clare G.
El cliente no dejó un comentario.Anna S.
El cliente no dejó un comentario.Cade A.
El cliente no dejó un comentario.Richard A.
Prompt user to provide background check info prior to the day of pick up. Taking photos and providing info with your phone on moving day is overwhelming.Ramzy D.
El cliente no dejó un comentario.George B.
El cliente no dejó un comentario.Jonathan M.
El cliente no dejó un comentario.Alex H.
they are an exceptional business, with the highest standards. i would like to give them an excellent recommendation.Jeanne C.
El cliente no dejó un comentario.Thor P.
Not the location's fault, but I was unable to complete the mobile pick-up.John C.
This is my one stop shop for renting. So easy. So quick. And the staff is so friendly. I switched to Penske but these folks got me back to U-Haul. Also your new digital check in is so much improvedMICHAEL C.
El cliente no dejó un comentario.Jennifer H.
Such a pleasant experience! This location is super close to my old apartment so I chose it, but Kori was just the absolute best. She explained everything thoroughly and was so nice and helpful throughout. She made the whole experience excellent!Robert P.
El cliente no dejó un comentario.George B.
Easy friendly service, made moving so much easier thanks a lot:)Samuel A.
I was charged for 10 gallons of gas after using the van for a 12 mile round trip. I was ripped off!Jason M.
Make sure you call them well ahead of time before your pickup. I showed up only to find that my truck was in a gated area and the pickup process didn't provide the code for access. The office is closed, so I had to call and wait for an attendant to arrive and get the truck for me. Then, the person didn't load our rental equipment in the truck, so I had to go back. Then, when I went to return the truck, the two parking spots for returns were in use, and the attendant was not there anymore. We had to wait for over an hour until I contacted UHAUL support and got a confirmation that I could return the truck on a street behind the facility. Worst experience I've had renting a truck in my life.Matthew C.
El cliente no dejó un comentario.JESSE ADAM Y.
Fast ,easy , friendly ! What else do i need? Thank you so much guys i really appreciate itAhmed A.
The staff members were exceptional, thorough, professional, and personable. Thank youâ€¦!Theodore R.
El cliente no dejó un comentario.Eric N.
El cliente no dejó un comentario.MICHAEL JOSEPH L.
Everything completely awesomeNICOLE W.
The man who helped me when I returned my vehicle was very awesome!! Super kind and helpful.Katie A.
Appreciated the helpful service when I was struggling with the app. After hours drop off was especially appreciated.Daryl D.
The location, people were ok. What was NOT OK was that I returned the vehicle just prior to 11am, but it was not checked in until 11:13, and I was double charged. This will not do, and I will continue to dispute the billing with u hauljohn B.
The people that helped me were very nice and friendlyJONATHAN Z.
El cliente no dejó un comentario.Edmund N.
El cliente no dejó un comentario.Molly N.
Excellent fast service. My previous experience with other locations had been fine, but took forever. Here it was super quick and efficient. Highly recommendMIGUEL GUILLERMO P.
Very friendly, prompt service. Good van too!CELINA RENEE P.
They were very friendly and courteous! After renting from another location that was hectic and disorganized, it was really nice to go into a calm shop and given 5 star service. I even needed to add another day to my van rental and they made it super easy. Best U-Haul in Portland!Matthew F.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.AUSTIN D.
El cliente no dejó un comentario.PATRICIA ANN C.
El cliente no dejó un comentario.Kevin C.
El cliente no dejó un comentario.Delana M.
German was so professional and kind. Made the experience easy peezyAshanti S.
El cliente no dejó un comentario.Ryson A.
The van was dirty, however the guy in the office was nice.Aimie I.
El cliente no dejó un comentario.Caitlyn F.
El cliente no dejó un comentario.SCOTT P.
El cliente no dejó un comentario.Stevie D.
Cheap advertised rate vs. what I actually paid for mileage, etc., and constant upsells was annoying.Scott W.
I didn't catch the name of the employee who helped me but he was friendly, engaging, and very helpful. Made the experience much better!Dan J.
When i brought it back, there was another vehicle parked in the outer spot and it was hard to get our van parked.Benjamin W.
El cliente no dejó un comentario.sasha G.
The parking, even on 18th, really sucks.Cody J.
El cliente no dejó un comentario.Katherine S.
El cliente no dejó un comentario.Phan T.
El cliente no dejó un comentario.Jaquelyn S.
Awesome people! Super easy!BRIAN JAMES D.
El cliente no dejó un comentario.Philip H.
El cliente no dejó un comentario.WILLIAM JORDAN S.
There isn't anywhere to park. We had to park on 18th which was recommended but didn't feel entirely safe and it's a long block to walk around. The people who work here are great, just needed a better place to park.Karen S.
Top notch customer service! Everyone was friendly, informative, and covid-safe!bobby R.
Although the staff when we went to pick up the truck was friendly and helpful, the previous manager did not have the truck ready when it was supposed to ( for an early pickup), and we had to wait for the morning crew to arrive. This led to a misunderstanding about the fuel level, and we ended up paying to fill a quarter tank, after only driving 18 miles. I asked about a credit for this, and was told to contact the UHaul area sales manager. So far, my call has not been returned. The location has a tiny parking area, and the track was backwards to traffic, and so difficult to get out and going. So, the physical location was the major issue. Again, the people we dealt with at pickup were very friendly and helpful, but we all missed the fact that the fuel tank had not been filled.David T.
El cliente no dejó un comentario.Ivy S.
Staff was very friendly and helpful. Great experience.PAUL N.
There really isn't anything I would recommend to change . Love the location. It's convenient. The price is right. And they maintain STRICT Covid protocols . Love thatmichael C.
Everything was fine. Keep up the good work.Kenneth G.
The online check-in process was very difficult (not user friendly).Sheena P.
The vehicle was great, and the gentleman at the counter was helpful, professional, and courtious.Chris B.
The couple running it were very nice and helpful.Christina M.
El cliente no dejó un comentario.marcia B.
The app is TERRIBLE and makes the whole process more complicated and frustrating than it needs to be.Cassie P.
Your mobile check in/check out system is so incredibly frustrating. It took me an hour totally to get both checked in and checked out while I stood in the cold. It doesn't work in all browsers and there's no indication of what browser someone should use for the best experience. When I tried to call customer service for help I was left on hold. Totally unacceptable. Also, using a mobile check-in service should be fast. Don't use it as an opportunity to try to sell me things I already told you I didn't want when I put in my reservation.Kristen B.
El cliente no dejó un comentario.Clarice C.
Great service, always so nice and the establishment is really clean!Casey M.
Best customer experience I've had in years!Jason R.
Helpful, friendly, and professional staff at this small, local U-Haul office. I rented a 15' truck for a local move and everything went smoothly. Judging from reviews, local U-Haul franchises can be hit or miss when it comes to customer service. I can recommend this one (on SE 17th x Holgate).David K.
El cliente no dejó un comentario.Steven K.
Service was excellentANTHONY F.
El cliente no dejó un comentario.Charles R.
Have vehicle ready on time, had to wait 45 minutes from scheduled time until vehicle is readyCarter Y.
great, efficient, friendly service. great value.Jim C.
An overall excellent experience renting a UHaul van for moving. Gracias.Jeanne C.
Honestly, go back to what UHaul used to be. I have been a customer all my life (I'm 52 years old) and after this last experience I won't be. Somehow my reservation was for online pickup which I did not want. I spent over 2 hours calling for help and no one could give me a solution which delayed my move.chris F.
you might consider leaving a users manual in the car, for people that aren't as familiar with the automatic form of labeling the gears. and perhaps warn them of the blind spot in vision in the diagonal. this van is ideal for moving things in storage. I'm grateful for the opportunity to be able to use this vehicle. Gracias.Jeanne C.
The only thing is that the van's dashboard had an "oil change needed" message. I did report that to the office before I left and there were no other vehicles on-site, and we were assured that it would be fine. However, I was surprised at the gas mileage and wonder if the van needing an oil change might have impacted how the car was running? We drove approximately 60 miles and the care went through almost a half a tank of gas.Lisa T.
Super nice and professional, great experienceMarissa Z.
I reserved the truck online to save time, uploaded documents, etc. Was given the choice to check in with person, or do self check out. I chose person. When I arrived, I was told in-person check in was not an option, and I had to do self-check out. So, standing in the parking lot, and fussing with my dumb phone, I had to create an account and do everything while standing next to the truck. Such a pain in the butt. I wasn't able to provide any documents there (because they were all at home), I provided phone numbers for verification, and it felt like it took forever to get verified because I was standing in the parking lot the whole time. I wish I had been told online that my only option was self-check, and I could have completed it all from home before I even got there.Crystal T.
Jeremy who works at this location was SO helpful! I was having difficulty doing my online contactless check in and he helped walk me through all of it and eventually transferred my reservation over to a physical one so I could pick up my van. He was kind and totally helped me out on a stressful day! He rocks!Amelia A.
The location was great and the person working there was helpful. I had problems with check in, though. The app wouldn't give me the "check in" button and that took 10-15 minutes to show up. Then the confirmation process got fouled up because the app got confused about my phone numbers. I had JUST rented a van the day before. Maybe allow the confirmation process to last more than one day or even a week.Alexander N.
This site for rental and storage is always efficient, timely, and welcoming.Marco A.
We were under the impression that the online checkin would be the only thing we needed to do, and we could drive away soon after the scheduled pickup time. It did take us about twenty minutes to complete the process that started after the â€œPickup your truckâ€ button was clicked, which wasn't a problem other than we weren't expecting it and did end up needing to extend the rental time. It was really easy and free to do this, and when we decided we needed some moving help as well, it was easy and the movers arrived within a couple of hours. I would definitely recommend this as a simple and affordable way to move, although I would definitely add a few hours to the initial reservation. It costs the same regardless, and the representative we talked to on the phone was helpful and nice.Lisa F.
Thank you for everything and making my move go smoothly during this crazy time we are experiencing during 2020.Rattyda C.
The gentleman working was so helpful when I had some trouble getting the self-rental to work on my phone. I would definitely go back.Porter P.
El cliente no dejó un comentario.Jerry P.
El cliente no dejó un comentario.Jim F.
Super quick and easy, and everyone was very friendly.Jason D.
Everything was great, thank you.Andy S.
i cant think of anything i think your doing outstanding job alreadymaurice M.
Everything was fine. Thank you.Mark G.
El cliente no dejó un comentario.cheryl H.
Good place Great service DanODan O.
El cliente no dejó un comentario.Patrick B.